Chappell & Matthews Bristol Harbourside Sales reviews in Bristol, City of

★★★★★ 5/5

Google

Deborah is just the best I’ve ever encountered: fast, communicative & resolute. You’d be hard pressed to match.PositiveResponsiveness, Quality, Professionalism, Value

Matt · 12 January 2023

★★★★★ 5/5

Google

I recently moved into a property managed by Chappel and Matthews and i must say expeywas awesome. They have great people like Daniel and Zainab and they are phenomenal. They made this experience of moving in as smooth as possible. Definitely recommended.

MANDAR · 23 September 2024

★★★★★ 5/5

Google

I highly recommend this estate agent both Ben and Daniel are fantastic ambassadors of the business. In Bristol, it's an incredibly tough market to get a new flat or house and these two worked tirelessly to help me secure a new property and were great communicators throughout the process. If I could put 10 stars I absolutely would!!

Alex · 24 October 2023

★★★★★ 5/5

Google

Would recommend these guys so much! Completely professional and lovely throughout the whole experience, as well as being very quick to respond. Shout out to Daniel for being wonderful!

Amelia · 24 October 2021

★★★★★ 5/5

Google

Oliver Bloxham at Chappell & Matthews was very helpful with sorting us out with a new rental in St. Pauls - he was quick to get in contact when relevant properties came onto market, and thanks to him and the rest of the C&M team, we found a great property within a few weeks. Thank you :)

Felix · 24 October 2023

★★★★★ 5/5

Google

Fantastic service from Devota, professional and patient. Would highly recommend him

Leigh · 17 September 2025

★★★★★ 5/5

Google

I’ve been with Chappel and Matthews at my property for 3 years. This year my roommate moved out and my partner moved in, Daniel helped up throughout this whole change of tenant process and was always on hand when I had any questions regarding the contract which really put me at ease

Georgia · 27 January 2024

★★★★★ 5/5

Google

Everyone was so kind and helpful, we visited a few different flats with a lot of agents and the guys from Chappell and Matthews blew the others away. Always smart, smiling and happy to go the extra mile. Ollie especially was brilliant and we are now happily moved in to a gorgeous flat, thanks to them!

Laura · 24 October 2023

★★★★★ 5/5

Google

We had a great experience searching for a flat to rent with Daniel from Chappell&Mathews, by far the most helpful and friendly letting agent we contacted during our search. They were also super accommodating as we relocated to Bristol from afar, and allowed a friend to view for us. We would definitely use again if moving!

Scott · 24 October 2023

★★★★★ 5/5

Google

Thank you to Debra for her help in making our rental happen. She was always there to assist with the many issues we came across, but she showed a personal touch and a friendly approach which gave us confidence and peace of mind it was being handled to the best. Thank you!

Stewart · 24 October 2022

★★★★★ 1/5

Google

Worst estate agent in Bristol! Avoid!!! It has been more than 6 weeks since my lease contract terminated, but they still haven't returned my overpaid rent. Every time I called Harbourside branch about my overpaid rent, Lettings team said I need to talk to deposit team. I then called deposit team, but deposit team said its Lettings team's duty. I could not remember how many times I called both teams regarding this issue. In the end, Letting team Harbourside office could no longer passed the buck to other teams. They admitted it was their responsibilities and said they would have a look to process the return of my overpaid rent. Three weeks passed since then, I still have not got my money back. Now the Letting team do not reply me emails and nobody picks up phone calls. One month after my lease contract terminated, they still haven't informed me whether the landlord agrees to release my deposit. Besidse, this property agent don't review check-in inventory report and want to charge me a fee for getting rid of personal items left in the property, though those items are landlord's and on check-in inventory list). One more thing to mention is the flat was not cleaned before I moved in, but Letting team said it was 'professionally' cleaned. No professionalism exists in the property agency at all. Letting team in Harbourside also lied to me to stop me from attending the property check-out appointment. They confirmed that no check out appointment was booked in the next 7 days after I returned keys to the property to Chappell and Matthews. They confirmed several times that they would let me know when an appointment was booked. It turned out a check out appointment was booked 2 days after I returned the keys, without notifying me. This is a breach of the lease contract and it violates my tenant rights. Letting team did respect customers and shirked responsibilities by telling lies. For people's interest, it took them around 4 months to fix a broken boiler in my place (winter time). No wonder I caught cold and fever several times before the boiler was fixed. Oh, Letting team in Harbourside office once lost a spare key to my flat , but Debra Barton from Letting team threatened me and hung up before I finished talking about this issue over phone. I could forget the rude way she talked over phone. I received the worst service in my life from her. Wish people good luck when they terminate their contracts with Chappell&Matthews. Hope people have no issues and get your deposit back as early as possible.NegativeResponsiveness, Quality, Professionalism, Value

Caroline · 24 October 2020

★★★★★ 5/5

Google

Quality and professional service. Ben went out of his way to make sure we got the house on time.

S · 24 October 2022

★★★★★ 5/5

Google

Had a great experience with Chappell and Matthews! Emma Ward was so lovely and polite, and was always available to answer any questions we had. This made the process so much less stressful, especially considering how hard it is to secure a flat at the moment. Would definitely recommend :)

Sharon · 24 October 2022

★★★★★ 1/5

Trustpilot

They don’t allow viewings for buyers…

I have enquired to view a property for sale several times and no one has come back to me. I have now seen it re-posted at a reduced price! If you are selling a property avoid this agency as they are incompetent and unprofessional and will lose you money off the asking price, also delaying the sale.

Alice · 8 March 2025

★★★★★ 5/5

Google

It was a great experience with the team.specially for zainab and dani.they were so helpful and kind to answer all our concerns throughout the journey.im so happy and highly recommend the team for those who looking..

Deepthi · 23 September 2024

★★★★★ 5/5

Google

We found a lovely flat to rent thanks to Rich! The process was very easy and professional! All the paperwork been done properly and Rich was very helpful during the whole process.

Nhung · 26 December 2019

★★★★★ 1/5

Google

We have had very bad letting experience with Chappell&Matthews, i.e. Countrywide. The letting service we had was fully managed package. However despite the premium charges, they absolutely do less than minimum work. 1. The agent provides really poor letting management service. Although agreed to look after the service charges for us, they failed to communicate with the management company, and withheld service charge payments for months. As a result the management company decided to go through solicitor and threatened us with legal actions. And we had to find out all about these through a letter from the solicitor. 2. The agent failed at communication. After the incident above, we decided to end the tendency. However this was the first time we used letting agent, so we were sure the proper language or terms to use to notify our intention. However the agent failed to / didn't even bother to communicate with us to clarify. As a result, the whole process took 4 months, i.e. we had to find out just two weeks before the date we thought was the end of the tenancy that they actually hadn't serve the notice. 3. Again, the agent provides really poor letting management service. During the tenancy period, there was some leakage in the property. The agent charged us around £500 in total for repair. It was not cheap however we trusted the agent when they said the incurred cost was for "proper repair work including re-painting surfaces, etc". After the tenancy we found out the the repair work carried out was of really poor quality. they didn't refit surfaces at all, i.e the originally sealed panels were not re-sealed and just left open. They did re-paint the damaged wall, but to a bloody different color!!! and the paint job was so bad that the water leak marks were still very very visible. So my advice is to avoid this agent if you are looking for letting service. They do not care a bit about landlord's interests.

Y · 25 October 2019

★★★★★ 5/5

Google

We found a lovely flat to rent thanks to Rich! The process was very easy and professional! All the paperwork been done properly and Rich was very helpful during the whole process.

N · 25 October 2019

★★★★★ 4/5

Google

Emma and Daniel were very helpful moving us into our new flat. Quick & responsive with all the information needed to make it smooth!!

Jordan · 24 October 2021

★★★★★ 5/5

Google

The service was excellent. Special mention to Emma who was extremely helpful assisting in our rental process. I can fully recommend Chappell & Matthews.PositiveProfessionalism

Vicky · 24 October 2021

★★★★★ 5/5

Google

I found a lovely flat by the harbourside and your company handled all the work in a very professional manner. Rich was particularly helpful and always available to answer any doubts.

Archana · 25 October 2019

★★★★★ 5/5

Google

Flat 78, great work from Zainab and Daniel helping us move into our new flat and providing us with all the information

James · 10 March 2025

★★★★★ 1/5

Google

We were asked to write a review prior to signing any tenancy agreement and thus didn't have much to review and also couldn't really leave a neutral or negative review. Chappell and Matthews have been rude to deal with across the board and when we were moving out, they scheduled one viewing after the other. Sometimes they'd email us Friday evening to say they'd come around with clients on Saturday mornings, needless to say a lot of viewings were unconfirmed and caused a lot of unnecessary friction. Based on our experience I'd not rent with them again

Stefan · 25 October 2018

★★★★★ 1/5

Google

We're about to become tenants of Chappell & Matthews and the sign up process has been straight forward and intuitive! Over time though we weren't treated with respect. Especially when moving out Chappel & Matthews scheduled several viewings to potential new tenants that via email the evening before so we didn't know they were happening and were surprised by the real estate agent showing out apartment to other people. Phone conversations were generally rude and abrupt which wasn't a one-off occurrence but the norm. I would not rent here again

Stebbie · 25 October 2018