Trusted Agent profile · Bristol, City of
★★★★★
264 reviews across 3 platforms
Unit 1 Waverley House, Cathedral Walk, Canon's Marsh, BS1 5LW, Bristol, City of, BS1 5LW
Part of Chappell & Matthews, see every office.
Chappell & Matthews's office in Bristol, City of, at Unit 1 Waverley House, is rated 4.5 out of 5 across 264 reviews on three platforms, including 244 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Chappell & Matthews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
1/5
Trustpilotincompetent and disinterested
incompetent and disinterested. Selling properties and not having any answers to any questions during and post viewing. ignoring emails once offer accepted, unprofessional. why would any sell their property through them.
5/5
GoogleTenants found quickly, letting process handled quickly and smoothly by friendly and responsive staff. Good job! Many thanks!
Thank you for taking the time to leave us this amazing 5* review Charles. Kind regards Lucy, Customer Relations.
5/5
GoogleEveryone I liaised with in Chappell & Matthews has been attentive and efficient. The valuation I was provided was on the money and my property was let within a matter of days. The process was smooth, I would definitely recommend their services and let with them again.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleChappell & Matthews are very good at following process and providing best services.Thanks Rich for helping with all the paper work in initial days of stay
Thank you Vicky for you great 5* review. I will of course ensure your kind words are passed on to Rich and the Chappell & Matthews team. Best wishes, Lucy.
5/5
GoogleEmma and Dan were really helpful and friendly and made the move as simple as possible.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleMany thanks to amazing Ollie for helping me with my flat! He was so professional, helpful and kind. He made all process really smooth and easy for me. Highly recommended chappell and matthews to anyone who’s looking for a property in Bristol !
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleFiona recently helped me purchase my very first flat in Bristol. She was so professional, kind and helpful. On the completion day, she stayed behind in the office after the business hour to wait for me to collect the keys. I was very pleased with the services and would like to recommend them without reservation.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleTwo tenants were sharing our rental flat, one wanted to leave and the remaining one wanted to bring his partner in to share. C&M advised on what I should do in these circumstances and drafted a new assured tenancy agreement. They also advised on how I should deal with the split deposit. Good sound advice that worked. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleIt was a great experience to follow up and get the full support from the agency, especially from the agent Oliver, as he put lots of effort to get everything done fast and very efficiently, Very supportive, kind, and professional. Thanks alot!
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWonderful experience. Received exceptional service from Daniel Smith, Umar Hamid and the rest of the team at the Bristol Harbourside office. End-to-end letting process was flawless, and handled professionally by a highly capable team. Highly recommended. Well done!
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery quick process with good follow up. Team in this branch is very helpful and friendly, Daniel especially. Their services are highly recommended 👍 …
Thank you for taking the time to leave us this great 5* review and recommendation Marketa. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe recently rented a property through Chappell & Matthews with Debra Barton and the process was as easy as it can be. She booked us a viewing as soon as I called, and we booked the property a week later. Everything happened smooth and fast. The whole experience was very pleasant and stress-free. Many thanks for your help!
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleZainab and Chloe are extremely helpful and made our entire tenancy process a breeze. Very happy with the service and professionalism.
Thank you for taking the time to leave us this great 5* review Anahita. Kind regards, Lucy, Customer Relations.
4/5
GoogleI have only recently used Chappell & Matthews, I went for a viewing of a property on 29/05/23. The name of the agent was Oliver Bloxham, I found him to be very helpful and he explained everything thoroughly
Many thanks for your marvellous review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recently rented a flat through Chappell & Matthews with Debra. She was a great communicator who kept me in the loop throughout the process. Up until this point I had found the process of finding a flat very difficult and demoralising but she helped me through it in a relaxed and friendly manner.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleDebra barton is the best at what she does, lovely to speak to, helped me in every aspect needed to find a house. Real people person would recommend her and her agency to anyone looking for a property in Bristol (Way better than majority of Bristol housing agency).PositiveQuality
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleGreat service from Bartek at Chapel & Matthews. He clearly knows the Bristol market, the available properties and the prospective tenants well: he only needed to show around one set of prospective tenants to successfully rent out my property! I was looking for - and received - a turn-key service for all aspects of the tenancy set-up, deposit, safety checks, inventory, contracts etc. Many thanks!
Hi Eddie, Thank you for taking the time to leave this excellent 5* review, it is great to see that Bartek and the team at Chappell & Matthews were once again able to provide their proven 5* service. Kind regards, Regan.
5/5
GoogleThe Chappell and Matthews is fantastic agency and my agent Oliver Bloxham helps me a lot. The response from the staff was timely, the service attitude was good, and the help was many
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBartek was a very accommodating and efficient estate agent. He ensured that the process of securing and moving into my new apartment went very smoothy. I greatly appreciated this, as I was organizing my move to Bristol from outside of the UK (with a five-hour time difference).
5/5
GoogleI recently rented a new flat in bristol through chappell and matthews. Debra and Dan who helped me with this were extremely helpful and any issues they got back to me as soon as they could. They made the process as easy as possible and I would recommend them as a company.
Thank you for your wonderful 5* review and recommendation. Best wishes, Scott @ Customer Relations
5/5
GoogleExtremely helpful and informative throughout the tenancy application process. Oliver especially, who dealt with our viewing and application, was fantastic and went out of his way to make sure everything was sorted.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleHaving to move out of my rental property and it is stressful. Dan and Chappell Mathews are great, very knowledgable and helping to make the process a lot easier and less stressful.
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
Googlesolid experience, down to earth and honest lettings agents. Oliver got myself and two friends a flat viewing, offer, and signed for a year in a matter of days.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
Googlefantastic communication from Ben initially, followed up with precise detailed information from both Ollie and Dan. a very easy transaction all round - highly recommend
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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Yes. In The Trusted Agent 2026 awards: Chappell & Matthews, City of won Gold.
