Allen & Harris Clifton, Bristol reviews in Bristol, City of

★★★★★ 1/5

Trustpilot

AVOID at all costs

Absolutely shocking service from Senior Letting Negotiator and team, incompetent and useless.

Kimberly · 15 January 2025

★★★★★ 5/5

Trustpilot

I have rented through Allen and Harris…

I have rented through Allen and Harris for a while now and I must say I am very impressed with the service I'm provided when reporting issues. Ash had been very efficient, very personable yet professional. Ash offers solutions and support throughout our email conversations along with regular updates when needed. Keep up this fab work. x

My · 21 February 2025

★★★★★ 5/5

Google

We found Tom Jackson of Allen and Harris in Clifton very helpful. We had specific requirements for renting a property and were able to view all qualifying properties in one day with him. After deciding on the property we wanted the formalities were efficiently completed, and since becoming tenants we have received excellent support. Would recommend Tom and Allen & Harris Clifton to any prospective tenant.

Anne · 26 October 2018

★★★★★ 1/5

Google

The process was very professional but when it came to refund my holding deposit everything fell apart. I have send a few emails and made a few phone calls, all I get is you should have got your deposit back by now we don't know what's the hold up or we do not process it here . It's now gone just over a month and I still dont know if I will get my holding deposit back or not. I live in hope. That hope is now gone, almost 3mths down the line and I still have not received my holding deposit. I am still being passed from the accounts department to the agents without anyone actually doing anything to give me my refund. Really disgusted!!

Grace · 26 October 2019

★★★★★ 5/5

Trustpilot

Best estate agents

We had a really good experience with Allen and Harris team, we are based up north and getting viewings on a Saturday was always a difficult thing for us , but this team never let us down , always accommodated us and were very courteous namely John and Alex who helped us out . Big yes to go with them!!Regards Zubair

Zubair · 14 October 2020

★★★★★ 5/5

Trustpilot

Great helpful team

Great helpful team! They did a really great job and provided the best service for me and my mother. We had a thousand questions, and found a thousand and one answers.

Nikita · 20 November 2025

★★★★★ 1/5

Trustpilot

We asked them if the property had any…

We asked them if the property had any structural issues, and even though they knew it had, they told us the opposite. We found out later when the property information form came through. So they basically breached their legal duty. So I incurred costs and survey fees, which I am now trying to reclaim back from them, but they even make this difficult. Shameful estate agent, the kind that reaffirm everyone's opinion of estate agents.

J8 · 22 April 2024

★★★★★ 5/5

Google

I had such a lovely experience working with Allen & Harris. As a first time buyer they really helped me decide what would work best for me and showed me many options. Rob was very professional throughout the search process and was very hands on when it came to finding me the perfect home. I couldn't recommend them enough!!PositiveProfessionalism

Megan · 25 October 2020

★★★★★ 1/5

Google

The worse estate agents I have ever dealt with as a tenant. Thoroughly incompetent and useless. Spend more time lying to tenants then they spend doing their actual jobs. Stay clear from these greedy souls.

Calum · 25 August 2024

★★★★★ 5/5

Google

Recently bought a flat through Allen & Harris - It turned out to be a complex sale but Alyesha has been proactive, professional and always helpful throughout the whole process, acting at times as mediator and providing a vital link between all parties.

Annabel · 25 October 2022

★★★★★ 1/5

Trustpilot

Spoke with Laura to ask for a home…

Spoke with Laura to ask for a home report which I have still not received. I think she really hates her job because every-time I’ve called and she’s answered the phone she sounds like she would rather not be there. I have actually changed my mind about even buying a house form Allen and Harris because if you let someone like that answer the phone with no motivation to help your customers then I can only imagine the service you must provide. My brother has called to enquire about another property and the same Laura answered the phone and he has also changed his mind about getting a property. So congratulations yous have lost out on 2 potential deals. Staff should not be hired if they don’t like their job.

Ruby · 20 September 2023

★★★★★ 1/5

Trustpilot

Saw a property yesterday in Broomlands…

Saw a property yesterday in Broomlands st paisley, agent who showed up was the most unprofessional person I have delt with. She wouldn't even come through the property with us. Claimed there was a "smell" inside. Wasn't sure how long property was on the market. Didn't give us a business card or information about property. She didn't even shake my hand or say goodbye. I didn't realise estate agents got paid to stay outside the property. She (Lauren) is definitely not a very good representative for your business.

Cairyn · 23 August 2023

★★★★★ 5/5

Google

The service I have had with Allen and Harris has been very professional . I would like to thank Louise De-luliis for her excellent attention to detail and thorough work in all aspects of marketing and selection of tenants. I would also like to thank Amy Garrod for her work. Very pleased with the service. Sandra Trevessey

Tom · 26 October 2019

★★★★★ 5/5

Google

Charlotte and Molly helped me throughout the process of getting my rental property and were absolutely awesome, Thank you both!

Ryder · 3 January 2025

★★★★★ 5/5

Google

Amy Garrod has managed our property for more than 17 years ,and over this time we have come to regard her as a friend . Amy and her team at Allen and Harris have always been friendly and knowledgeable and able to sort out any problems that may arise with letting.PositiveResponsiveness, Professionalism

Geoffrey · 25 October 2020

★★★★★ 5/5

Google

Couldn't speak more highly of the service received from Allen & Harris. Communication and service has been extremely professional with very quick responses to any queries. Made a stressful period of life much less stressful. Alex has been a very friendly, honest and supportive person to work with in the renting process.

Abbie · 25 October 2020

★★★★★ 5/5

Trustpilot

Allan & Harris is great

Highly recommend Allan & Harris. The whole letting team is very professional. Both Harry and Kevin are very friendly, helpful and responsive. The whole process is very smooth.

MISS · 10 October 2023

★★★★★ 1/5

Trustpilot

Don't go ANYWHERE near this company

Currently trying to get back £11,000 despite my tenancy ending two weeks ago and ignoring all my requests for it to be returned. So stressful. SO unethical. I am furious with how I've been treated by this company.The worst renting experience I've ever had. My landlord is an abusive bully who mocks, insults and abuses me in emails with Allen & Harris copied in. She has been doing this for months. Allen & Harris seem to accept this behaviour and at no point have asked my landlord to speak to me politely, despite the fact that I flagged multiple times how much the bullying treatment was affecting me and mental health. Allen & Harris seem to view tenant bullying as acceptable. If you raise any issue about your tenancy, they like to remind you that they 'work for the landlord, not the tenant'. They are this brazen and this shameless. You really need to know your rights inside out when renting from these people as they will take advantage of you if they can. There's no human decency or ethics involved; it's all about money. I wouldn't recommend this company to anyone who is new to renting at all (tbf, I don't recommend them anyway).Personally, having been a landlord, I would never want my tenants to be mistreated and exploited and made unhappy on my behalf. I actually believe in being decent to people, not just extracting as much money as possible from them while subjecting them to misery.I terminated my tenancy early and I am still waiting for overpaid rent and my deposit back despite my tenancy ending two weeks ago. I've had to raise a dispute with the Tenancy Deposit Service as Allen & Harris refuse to return my deposit to me and are ignoring me and screening my calls. When I called them and got through, the moment I said who I was they went quiet. I could hear background noise but they simply decided not to converse with me! Utterly childish, unprofessional and appalling behaviour.Once these people have your funds, they DO NOT CARE. They will cause you as much stress as possible and they don't care about the impact on your mental health. The lack of engagement is staggering. Calls, emails, texts, all go ignored. They will push you to breaking point and then offer you a breadcrumb of communication. It is PATHETIC and the staff need to grow up. If they think they can treat people like this without consequence, they are wrong. The Property Ombudsman exists for a reason and I am making a formal complaint.This whole experience has been one of the most stressful, abusive and unpleasant I have ever had. I wish I had never ever picked up the phone to inquire about the property. The whole experience has been absolutely appalling. I truly can't believe how badly I've been treated. I am done with renting now. Allen & Harris have shown me just how exploitative, abusive and awful it can be. I'm fully done. Avoid.

Zoe · 13 June 2023

★★★★★ 5/5

Google

We dealt with Louise De-iuliis @AllenandHarris. She was amazing, got us a tenant super quick, got us the rent we wanted and was very professional the whole way through. Would definitely use again on our next rental property.

Jodi · 25 October 2022

★★★★★ 5/5

Google

Ever since Riley took over our property management life has been a lot easier for sure! Great experience with them.

Millie · 3 December 2024

★★★★★ 5/5

Google

Have recently leased a new flat via A&H. Grateful to Charlotte in the Clifton office for making the whole process very smooth and straightforward, has made my recent move a fairly calm process!

Anna · 27 April 2024

★★★★★ 5/5

Google

I have been using Allen & Harris to help find us tenants for my property over the past couple years. The team at Allen & Harris have always been super helpful & very proactive. Highly recommended.

Abigail · 27 February 2024

★★★★★ 5/5

Google

Our main contact at Allen & Harris is Amy Garrod. I have known Amy for many years and during this time she has always been very honest and knowledgeable in dealing with my Lettings. I certainly would recommend Amy along with her team to carry out a professional service.PositiveProfessionalism

Stefano · 25 October 2020

★★★★★ 2/5

Trustpilot

Very unprofessional

Very disappointed with my experience with this agent. Arranged to view a rental property in Farringdon. The first agent I spoke with over the phone was great, she was very helpful in arranging a date and time and follow up communication to confirm was spot on.On the day I dealt with a different agent who was very unprofessional. Firstly he was not there on time. He eventually arrived 15min late as the next person was also arriving for their viewing, no apologies or explanation given. While I was waiting I called the office twice and was told each time that he should be there and they’d message him. As I was about to leave to attend another viewing in the area his car pulled up.As the agent was late, I had very little time to view the property. To make matters worse, the agent had clearly not properly arranged access to the property for the viewing. The occupants were in, completely unaware that there would be viewings that day, and in the middle of packing their belongings ahead of their move. This meant that there was limited access to the flat, and it was difficult to judge it as a potential tenant.And once inside the property the agent seemed to be more of a shadow than anything useful. Nothing was said to try and showcase the good features of the property or about anything really. I asked a couple of questions and the occupants answered these rather than the agent. I also asked about the application process, the agent gave scant details and has not followed up with any useful information via email, text, phone call or business card as I have experienced through other ‘professional’ letting agencies.Before attending the viewing this was one of my favourite properties, and the property itself may be fine, but my brief experience with such an unprofessional person has tainted my view of this letting agent. It may be that this is a one off occurrence and maybe they do have other ‘professional’ staff, but this experience has put me off dealing with this company.To sum up: disorganised, unpunctual, poorly informed and completely unprofessional Avoid!!!

James · 21 March 2023