Every review we hold for the Brislington office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWarning advisory, do not get sucked into their pitch to sell your house. From the start, the sale pitch was excellent, however, over promised and under delivered in all aspects. Their communication was extremely poor, no one ever returned our calls or acknowledged our emails or SMS. They would schedule viewings, but never turn up. Leaving potential buys waiting at the property, leaving the vender to sell the house or show the buyers around. When one of the team did show up, they lacked any knowledge of our property and were quite simply ‘door opens’! This could be down to a lack of experience or training from the leadership team. After buyers showed some interest, no one would follow this up, we had no idea what strategy CJ Hole had to sell the house and no feedback following most visits.
We have since removed our property from their books, because of countless errors, disgraceful service and the team even misplaced our house keys. Be aware that someone from the team will likely respond to this review and claim this is not true. If you decide to use CJ Hole, you will regret it very quickly. I wish I looked at the reviews sooner, and saw the amount of poor customer feedback. We can’t all be wrong? CJ Hole MUST take full accountability for their mistakes. However, given that none of the branch directors or leadership team even acknowledge the complaints sent to them, this demonstrates a lack of customer care or service recovery.
Chris · 5 March 2025
★★★★★ 5/5
GoogleThomas Sully was friendly, down to earth, and to the point. Very helpful indeed
Giang · 17 September 2025
★★★★★ 5/5
GoogleMinnie has been an excellent letting agent. Can’t specify more because she’s been great at everything with the whole process
Albert · 13 July 2025
★★★★★ 5/5
GoogleThomas Sully has been incredibly helpful and patient, thank you for your help!
Anna · 23 September 2025
★★★★★ 5/5
GoogleThomas was great, really helpful and friendly
Cosimo · 15 November 2025
★★★★★ 5/5
GoogleEthan was really helpful and nice. Would 1000% recommend using cj hole to rent
Solly · 7 September 2025
★★★★★ 5/5
GoogleI had great few viewings today in Brislington. Something to consider. Thanks to Cameron for all the questions answered.
Martina · 15 July 2025
★★★★★ 5/5
GoogleEthan Borsten was excellent with a viewing today! Polite, professional and extremely knowledgeable. Would thoroughly recommend his services!
William · 25 July 2025
★★★★★ 5/5
GoogleEthan was incredibly helpful and accommodating with the process of viewing a property, highly recommend.
Roberta · 23 August 2025
★★★★★ 5/5
GoogleGreat service and special thanks Minnie challoner for her cooperation :)
U · 2 October 2025
★★★★★ 5/5
GoogleCallum has been really professional, on time and really clear on all the details of the house.
Danilo · 30 July 2025
★★★★★ 5/5
GoogleWe had a viewing today with Ethan Borsten and were really impressed. He was friendly, professional, and made us feel welcome from the start. He gave us plenty of space to look around the property at our own pace, but was also on hand to answer any questions clearly and honestly. The viewing felt relaxed and informative, we really appreciated his approach. Thanks again, Ethan!
Kailan · 17 July 2025
★★★★★ 5/5
GoogleThank you Ethan for your swift and professional assistance in letting my property.
Perfect!!
Gloria · 28 August 2025
★★★★★ 5/5
GoogleEthan was great with our viewing and incredibly helpful answering all questions
Will · 6 September 2025
★★★★★ 5/5
GoogleMilly is so friendly and kind. She listen and sort the questions out I asked. It was amazing experience.
Liangyu · 21 June 2025
★★★★★ 5/5
GoogleWe have a lovely viewing at throgmorton today, caremon Williams is a lovely and friendly guy.
Shoremekun · 19 July 2025
★★★★★ 5/5
GoogleIt’s was amazing experience thanks to Ethan for being great
Farhiya · 11 September 2025
★★★★★ 5/5
GoogleVery helpful, very rapid. Ethan Borsten was extra on the case
Daniel · 26 August 2025
★★★★★ 5/5
GoogleEthan was super helpful throughout the process of booking us into viewings, would recommend!
Saskia · 26 July 2025
★★★★★ 5/5
GoogleHaving gone to view a house today as first time buyers we were quite nervous however after meeting Callum we felt a lot more at ease. The way he explained and informed us on the house was professional yet in a way that meant we understood what he was actually telling us, making this whole experience easier.
Callum Trueman
Olga · 24 August 2025
★★★★★ 5/5
GoogleAfter working with Callum for a few weeks, I had a brilliant experience and have to owe it to him for getting me the place I've been looking for. Callum became my impromptu agent without me saying a word, and continuously had me in mind for the weeks following our first viewing. He's solely been spectacular, and CJ Hole have been the only agency to actively help me in my search for a property, despite my efforts to seek out other companies.
Joseph · 9 December 2024
★★★★★ 5/5
GoogleDan was great and quickly sorted out an early glitch in accessing the property we had come to view. He was understanding and personable throughout.
Verity · 11 March 2025
★★★★★ 5/5
GoogleEthan was very helpful and considerate when I was viewing a property yesterday.
Would recommend!
Rob · 6 July 2025
★★★★★ 5/5
GoogleI had a really a positive experience with Ethan at my viewing today. He was great. Not only professional but also genuinely kind and easy to talk to. He explained everything clearly, answered all of my questions and kept me in the loop, making what could have been a stressful time feel straightforward and comfortable. Highly recommend!
Bozanne · 7 September 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
