Parsons Son and Basley Brighton reviews

★★★★★ 5/5

Google

a big thank you to Ellie for all her help over the last couple weeks sorting out the paper work for my move hopefully Ive not been to much of a pain lolPositiveResponsiveness, Quality, Professionalism, Value

Bandits · 17 June 2021

★★★★★ 5/5

Google

Symphone H - has been so helpful and proactive during our move. Really appreciate the help and support 🫶🏼 …

Michael · 2 June 2024

★★★★★ 1/5

Facebook

absolutely unacceptable, sending unpaid letters for ground rent! paid in royal mail £5

Va · 10 September 2025

★★★★★ 5/5

Google

Very polite and helpful as always and the follow up calls in regards to any works being done are a nice and professional touch.

Mark · 19 November 2023

★★★★★ 1/5

Facebook

Absolutely would not recommend!! What a total cowboy company! Almost a year now that I’ve had a leak in my ceiling caused by the shoddy state & disrepair of their roof which STILL has not been repaired. Looks like the buckets will remain in my living room over winter!!!!

Jo · 20 September 2020

★★★★★ 1/5

Google

Leading up to the viewing I had professional exchanges with Ellie by email. She responded quickly and was very friendly. The day of the viewing my husband and I walked 45 minutes to the flat. When it was time for the viewing and nobody came I checked my phone to see a missed call 40 min. earlier. I phoned back and it was the agency. The man on the other end of the phone was short with me and said he tried calling several times and left a voice mail, but the flat was no longer available. I did not have a voice mail and only had the 1 missed call 40 min. before the viewing. It was extremely frustrating as I am pregnant and wasted a lot of time for my husband and I to walk 45 min. to/from the flat. I appreciate the man from the agency said he tried to call, but it was unprofessional to cancel so last minute and then to claim he called several times and left a voicemail when that was clearly not the case according to my phone records. If you use this agency I recommend you stick with Ellie.NegativeProfessionalism

Caroline · 23 October 2020

★★★★★ 1/5

Google

Arranged a viewing via email. This was needlessly tedious for what it was but we had it arranged and confirmed by email and it was done. That should have been it. The last email received was to tell me I was going to get a text to confirm it and to give me the address. The text showed an address on a different road to the one I was arranging for, but they were right next to each other, and got me to call them to confirm the viewing. So I had an email to tell me to get a text to tell me to call them to tell them I was going to the viewing we had arranged the day before. I asked why the road was different, the guy was clueless as if it was a typographical error. But fine, whatever... that doesn't matter too much. Turns out the reason it was different is that they booked me to view the wrong property and nobody noticed, even when I brought it up. I have no faith in them as a company.

Steele · 17 June 2020

★★★★★ 5/5

Google

I am rating the letting and management department of Brighton office, which is relevant to my experience. I own a property in Brighton and I had it fully managed for around 8 years. Different people worked in the letting team, and my experience was always positive with the property being let quickly. When it comes to full management service, the property manager looked after everything from check-in to maintenance and check-out. She also communicated everything clearly and was available when needed, which I was happy with.

Haidora · 17 June 2020

★★★★★ 5/5

Google

Karen (Morris) and Jessica have been a real pleasure to deal with. They are very different to your usual letting and estate agents and I wouldn't hesitate to recommend them to anyone looking for or looking to bay or rent a property.

Mark · 17 June 2021

★★★★★ 5/5

Google

Great service and very helpful every step along the way. Ellie always got back to me very quickly and made the whole process easy.

James · 17 June 2023

★★★★★ 1/5

Google

We've been trying to get the communal damp sorted out in our flats in Brunswick Street East for three months with no success and they are not even returning our calls! What are they actually doing for their management fee? If they don't sort it out pronto, we will be looking for a new management company. Judging from the reviews on this thread, nearly all the complaints tend to be about maintenance and management, so this is clearly their weakest area.

Laura · 18 June 2018

★★★★★ 1/5

Facebook

The managing agents arm of this outfit is an utter disgrace, they DO NOT answer queries, they fail to pay bills which in our case has meant communal electricity supplies were threatened to be cut off, contractors did not turn up as they weren't being paid do not use this compcompany if your block is managed by this compcompany drop them as soon as posspossible 🤒

David · 17 May 2022

★★★★★ 5/5

Google

A great service, very professional and communication was impeccable. Lyndsay’s management of the service was perfect- a highly recommended team to work with…

Sam · 17 June 2023

★★★★★ 5/5

Google

Great customer support, everything has been handled promptly by Amy.

Jack · 17 April 2024

★★★★★ 5/5

Google

I like to deal with people, who knows what they’re doing. Responding to your email straight away (quite rare these days). All the best to Helen, Sarah and April from Bognor Regis office.

Szymon · 17 June 2022

★★★★★ 5/5

Google

Great all round landlord service, always super helpful and positive. Amy and Liam have been outstanding! Highly recommended.

Julia · 20 October 2023

★★★★★ 4/5

Google

After some less than helpful dealings with one or two other commercial agents in Brighton I tired a firm that looked more like they would be more helpful and understanding. I was right, Barry Hough at Parsons was polite, approachable and very down to earth something some of the snotty other firms could learn from. Long story short we wanted to move from the backstreet start up shop to the high street, however with minimal budget at that time, it was not going to easy. Most other firms did not have the patients or perhaps could not see a worth while commission for their efforts to bother going the extra mile, Barry and his firm Parsons Son and Basley however were different and did stick to looking for what i needed, Furniture And Bedz has now moved moved up the next rung of ladder to London Road Brighton and have our first high street shop. So big thank to all at Parsons Son & Basley, from Barry Hough their commercial agency manager to lovely young lady who handed me the keys with smile, knowing what it meant to me, the firm seems to be there for everyone including the little guys too. Thank you

Brendon · 18 June 2017

★★★★★ 5/5

Google

Great service. Jess one of the property managers is friendly, helpful and goes the extra mile to promptly sort out any problems.

John · 17 June 2023

★★★★★ 5/5

Google

We have found Brooke Evans extremely efficient and most professional in handling our residential property portfolio . She is very helpful in negotiations and delightful to deal with . Much appreciated !

John · 17 June 2022

★★★★★ 1/5

Google

Very unprofessional, slow and use bullying tactics. We have been renting property in Brighton for 15 years and this agency have quite possibly been the least professional. Checking into the property, it had not been cleaned or repairs done which we contractually agreed. At the check-in, they didn't even bring the correct keys so we couldn't move in until 2 days later. Once in the property the simple repairs we asked for (such as a missing extractor grille or an unsafe oven door in which the glass cracked) took months to be taken care of. At this point now we have asked for repairs to be carried out to a leaking roof, where rainwater is coming into a bedroom and onto the floor. The agency investigated and admitted this is a pre-existing problem with the property. Clearly they are ethically at ease with painting over water damage and re-letting a property with leaking ceilings. Instead of repairing the fault, Parsons Son and Basley have decided to serve a Section 21 eviction, which according to our legal advice is an illegal act now known as a Retaliatory Eviction, where landlords on short-term tenancy contracts evict tenants instead of making good the repairs. As a tenant I would avoid this company at all costs. Considering their fees are higher than average in this city, I would have expected a higher level of service but it is quite the opposite.

Jazz · 18 June 2016

★★★★★ 5/5

Google

Honestly a cut above the rest. I have rented with a number of letting agencies over the years in Brighton and I can safely say that these guys are top notch. The way they operate their business is extremely efficient and professional. From the first viewing, the letting agent (Max Pepper) was early, exceptionally helpful, honest and upfront. With him and his colleagues help, I was able to get all the paperwork finalised in record time (I think it was less than two weeks from first viewing to moving in, and that was including me being slow at times and the use of a third party reference agency ) . Come move in day, it was by far the smoothest check in I have done- the property was well cleaned, they had also replaced the carpets as there were a few stains on them when I viewed it. Unexpected but greatly appreciated. As to be expected when moving in, there were a few issues to address. Within hours of dropping them an email to raise the issues I had calls from external contractors. Never have I had an agency act so quickly- usually you have to chase and chase only to be told "we have no interest in repairing this" - not the case here. This is my first ever recommendation of a letting agency so don't consider this a light undertaking! My experience with these guys so far has been excellent.

Thomas · 18 June 2016

★★★★★ 1/5

Google

Worst letting agent on street. Everyone here is a novice & learning about work. 1.Every step they makes mistakes. 2.They don't ask consolidated document & asks for document everyday 3.They makes mistakes in payment summary & tells later that they want more money 4. Totally inexperienced & unprofessional. Learns things everyday & applies on clients which is painful 5. They don't even care about clients. I had to stay on road for few hours on my lease day just due to the company & owner was not agreed in their terms. What an excuse!! 6. They don't know anything about Foreign nationalities. They try to apply same rule & ask similar documentation for foreign nationals like UK citizen. If you ask for any alternatives, they straight tell NO. Beware!!! Don't go there.

Avik · 19 June 2015

★★★★★ 1/5

Google

I wanted to write and warn people off using parsons son and basley. Never before have i dealt with such rude staff...this was from the beginning- even during the contract signing! Anyway after moving into the flat we called to ask for repair work...this was not carried out however we were still charged for it in our tenancy check out upon moving out (even though it was listed in the check in inventory as broken!!!) we left the place spotless, however we were charged excessive amounts for cleaning. the check out is also charged at £90!!! I think this company just try and squeeze any money they can fraudulently and i sincerely hope people think twice before using them...wish i could give no stars!

Tim · 19 June 2014

★★★★★ 5/5

Google

I approached Parsons Son and Basley to undertake the letting of commercial premises as a pre-school nursery. In a very short time they found a whole list of prospective tenants. Throughout a very satisfactory and successful conclusion I found the professionalism, efficiency and friendliness of the staff, Barry Hough and Paul Holder in particular, outstanding. Their legal advice and general overall help was accurate, prompt, efficient, helpful and of the highest standard. Their patience and sincerity made me genuinely feel that I was dealing with friends, not just a business letting agency. I have absolutely no reservations in recommending them and if ever the need arises for such services in the future they are at the top of my list.

David · 19 June 2014