Trusted Agent profile · Brighton
★★★★★
244 reviews across 2 platforms
32 Queens Road, Brighton, BN1 3YE
Part of Parsons Son and Basley, see every office.
Parsons Son and Basley's office in Brighton, at 32 Queens Road, is rated 4.1 out of 5 across 244 reviews on two platforms, including 232 Google reviews rated 4.2. It won Trusted Agent in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for Parsons Son and Basley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
GoogleHaving had bad experiences in the past with estate agents, I entered into a contract with Parsons Son & Basley to sell my house with scepticism. However Nick and Harvey were great, and I felt as though they went the extra mile in trying to find us a buyer. I am more than happy to recommend them :-)
5/5
GoogleOur agent Amy at ps&b was absolutely incredible in helping us in the process of getting our property, from the first phone call to view the property right up until us moving in. She was efficient in sending through everything we needed while still being polite and supportive. She’s made our whole experience of moving to Brighton from London, extremely delightful.
Thank you Kind Regards Michael Barber (Director)
5/5
GoogleI have had pleasure to work with Simon caplin He is very professional honest and knows the market extremely well Highly recommend specially if you looking to buy property in auction
Thank you for the kind comments. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleSimon and Adrian in the Auction department were excellent. Sold my property before Auction day for a good price. Great communication throughout and couldn't be more helpful. would recommend to anyone.
Great news and well done, Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleGreat experience throughout the whole renting process. The agents were organised, kind and swift to reply to any enquiry. Every enquiry was dilligently followed afterwards ensuring that it has been resolved. Overall, felt like the agents did care, and were looking forward to help find a future home.
Hello Sebastian. Thank you for the kind comments. Kind Regards Michael Barber (Director)
5/5
GoogleFound and secured a flat with Ellie, she kept us up to date with everything, and the team were always happy to answer any questions we had. The process was very quick and the team even went the extra mile for us as we are shares. Highly recommend!
Hello Shantol, Thank you for the kind comments. I will feed this back accordingly. Kind Regards Michael Barber (Director)
5/5
GoogleWe have just moved out of a property maintained by PSandB after 5 years. Throughout our tenancy any issues were dealt with swiftly and professionally. The end of tenancy was also made incredibly easy thanks to the help and guidance of Brooke Evans and her colleagues. I would not hesitate to rent another property run by PSandB.
Hi. Thank you for the kind comments. Kind Regards Michael Barber (Director)
4/5
GoogleThis agency has been one of the best ones I've had to deal with over the years. They do their best to sort out any issues and seem to genuinely take care of their tenants.
Hello Maya, Thank you for the kind comments. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleI have just recently moved in to a new property and Wilma Lang and Diego Patti have been absolutely brilliant, very attentive, quick to respond and very helpful. I am delighted with their professionalism!
Hello Becky. Thank you for the feedback. Kind Regards Michael Barber Chief operations officer
5/5
GoogleI wish to highlight the responsive and tenant centred service I received from Liam Percival. His professionalism stands out as the exception. These qualities appear lacking among a number of his colleagues.
Hello Andrenda. Thank you for the kind remarks. I will feed these back Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleAuction department very helpful and efficient in providing required documentation to effect a successful sale. I would highly recommend them for selling a property be auction.
Thank toy for the feedback. Kind Regards Michael Barber Chief Operations Officer.
5/5
GoogleSimon and Adrian of the auction department are always a pleasure to deal with. They are very friendly and helpful and I would thoroughly recommend them!
Thank you for the kind comments. Kind Regards Chief Operations Officer
5/5
GoogleThey have been quick to respond to any problems I have had (which have been few), and are always available to advise on any information I am in need of.
Hello Finlay, thank you for the kind comments. Kind Regards Michael Barber (Director)
5/5
GoogleI have been dealing with Diego Patti at Milford Court over the last twelve months and has been very helpful and cant do enough .I am always impressed with his professionalism and customer service
Thank you for the kind comments. Kind Regards Michael Barber Chief Operations Officer.
5/5
GoogleRecently purchased a property via Auction from Simon, the service was fantastic.. simon was very knowledgeable and answered all my questions. Happy to recommend.
Thank you and good luck with your purchase. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleGreat to see Simon at PSB, the Auction team is in very safe hands, a more professional approach would be hard to find.
Thank you for these comments. Kind Regards Michael Barber Chief Operations Officer
5/5
FacebookI don't believe in luck, I believe in trust and understanding, I've been with Miss EVELYN JOSHUA for some YEARS and I've made a good amount of money with her simple strategies of trading. Meeting with her has been the best experience that has happened to me in the past few months and I'm expecting yet another payment from the broker. Scammers are everywhere but to find a reliable trader like Miss EVELYN JOSHUA is not an easy task and my advice for you all is to come over and join her. contact her directly on herWhatsApp:+1(804)391-9232E-mail:evelynjoshua24trades@gmail.com
5/5
GoogleJames Parsons has been brilliant in helping me with the sale of my flat. He has been very quick to reply to questions asked (there were a lot!) and I can’t thank him enough for remaining professional and polite throughout.
Hello Amanda. Thank you for the kind comments I will feed these back to James. Kind Regards Michael Barber (Director)
1/5
FacebookThey don’t call back...ever They don’t give feedback on offers you have made. They are completely disinterested in interacting with potential clients. We were looking to rent a property for our daughter and, subsequently, to buy a property in Brighton for letting. We wouldn’t trust them to rent anything we own - I wouldn’t touch them with a bargepole. Is that enough?
Hi Stewart, thanks for taking the time to review our lettings department. I’d like to assure you as a firm we aim to provide the best possible service to both existing and prospective clients, when a complaint/poor review is made the relevant steps are taken to ensure our high standards have been upheld. After reviewing correspondence with yourself and our lettings team we feel your claims regarding poor communication and disinterest in your situation are unfair and unfounded. We strongly refute the claim ‘we don’t call back ever’, but would be open to talking about the issues you feel you have faced whilst dealing with us, feel free to call me on 07761 511676 or alternatively, send me an e-mail at matte@psandb.co.uk. Kind regards Matt Eustace, Marketing Officer
5/5
GoogleFantastic service consistently, we have used Simon Caplin to both buy and sell many times and have never been disappointed. Superb!
Hello Ray, great news and great feedback. Kind Regards Michael Barber Chief Operations Officer
1/5
GoogleDreadful managing agents Water in flat for 7 years before they fixed it. Constant complaints nothing
Hello Susan. I am sorry that you had a bad experience, if you would like to contact michaelb@psandb.co.uk I would be happy to try and help. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleBarry helped source my new studio and held my hand every step of the way up until completion and beyond. As someone who has no idea about commercial property, I really appreciated the personal service and honest advice given. Barry is extremely professional, approachable and knowledgeable in his field.
1/5
GoogleZero rating SCAMMERS NO ONE go to them there plenty of other housing companies that are more trustworthy
Hello Youssef Thank you for the review. If you would like to contact michaelb@psandb.co.uk i can see what your issue with our company is. Kind Regards MIchael Barber Chief Operations Officer
5/5
GoogleI have lived at Fitzleet House for over 5 years now. I’ve always found the staff very helpful, especially Nichôla Swan. Nichôla has been amazing, she has been so efficient, friendly and always happy to help which has been really nice. Thank you all x Emma Saunders
Thank you
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Yes. Parsons Son and Basley won Trusted Agent in The Trusted Agent 2026 awards.
