Parsons Son and Basley Brighton reviews

★★★★★ 1/5

Google

Been absolutely BEGGING for black mould to be removed in communal areas for 7 months as we have severe allergies. We have been assured several times that it will be taken care of then it’s ignored. Our roofs have been leaking for nearly two years. Zero communication or care for their tenants health. Upsetting to say the least as we take pride on our home and building.

Ashley · 13 June 2024

★★★★★ 1/5

Google

Avoid at all costs. It took over 2 months to draft up a tenancy changeover agreement, when they initially said it would only take 1 month. I had to email, call, AND show up in person back and forth several times to get anything done. I had to chase them several times to get any kind of response. There's no communication between the colleagues, the same documents were being asked over and over again when I have already sent them, and no explanation was given besides "it just takes time". Somehow, mysteriously, there's SOME kind of progress whenever I made a call or showed up in person, as my emails were being ignored. I don't know if Liam, the property manager in charge, is incompetent, lazy, simply don't give a damn, or a combination of the above. It was a very very unpleasant experience and honestly very surprised at how unprofessional this agency is. Find someone else to manage your property, and if you're stuck with them because you're a tenant...good luck with getting anything done.

Vincent · 21 August 2023

★★★★★ 5/5

Google

I have found Lucy and Simon from the Sales Team to be incredibly helpful at every step of the way towards the purchase of my property. I am very happy with the professional service they have provided and highly recommend Parsons Son and Basley.

James · 16 March 2026

★★★★★ 5/5

Google

Highly recommend Simon Caplin for auction sales. Couldn't be more friendly to deal with.

Paul · 24 July 2024

★★★★★ 1/5

Google

Incredibly hard to get any sort of response in terms of building maintenance. I pay a huge amount of money for this every year and was of the understanding that this would result in communication and a decent service. My understanding of working with customers is that they have a right to a response whenever they request one, and to be communicated with in terms of what is being done to resolve the issue. It will often take around 3/4 emails and then a couple of phone calls to have any sort of reply - and when that happens, it comes across rude and abrasive, as if I was wrong to expect a reply and am asking way too much. Not sure I’ve ever had to try and communicate with a worse company.

Lauren · 17 June 2023

★★★★★ 1/5

Google

Whilst trying to contact them for 3 weeks, we have never been able to get a call answered. Shocking service.

Bradley · 10 August 2026

★★★★★ 5/5

Google

Fantastic auctioneers. Simon has been great providing invaluable help and advice.

Parviz · 24 July 2024

★★★★★ 5/5

Google

Ellie has been amazing from start to finish. Very helpful and went out of her way to make the move for my mother run as smooth as it could.

Claire · 17 June 2023

★★★★★ 5/5

Google

Had such a positive experience with Ellie when doing reference checks for our flat, she was so patient and lovely felt really looked after! Thank you x

Lily · 3 September 2025

★★★★★ 5/5

Google

I've been dealing with Liam as the agent responsible for the freehold company I'm one of the directors of. He's been very useful and responsive to my queries, which I very much appreciate. I'm looking forward to continuing dealing with him.

Alessio · 16 February 2026

★★★★★ 5/5

Google

Amy Lambourne was very friendly & helped us very quickly and solved our problem efficiently!

Amy · 18 March 2024

★★★★★ 5/5

Google

Parisa has been a great help, very professional and proactive. Always keeps us updated with work on the building.

Clare · 19 December 2023

★★★★★ 5/5

Google

Amazing incredible service, with special thanks to Amy who was a true professional, and gave me the much needed expertise and advice she knew. Thanks Amy

Amanda · 17 June 2023

★★★★★ 5/5

Google

Great service from Symphoné in lettings property management with our issues, highly recommend 😊 …

Ella · 9 December 2025

★★★★★ 5/5

Google

We just wanted to say thanks to the sales team. For such a big company Nick and Harvey truly do add a personal touch to things. Out of all the agents that we have dealt with over the years, a few stand out and you guys are up there. No hidden agendas with anything. All advice was given in a cool and calm manner. Nick’s valuation wasn’t the highest out of the 4 valuations we received but it was the one we felt was achievable in the tough 2018 market. Both myself and my partner work difficult shifts but the guys worked out how to do viewings around it and made it look easy. The little touches after the sale was agreed were great and the updates throughout the sale were very helpful. Thanks John and Amy

John · 18 June 2019

★★★★★ 5/5

Google

What can I say about Nick Simmonds of Parsons? A true professional and a gentleman. My Mother purchased a property, which Nick was the agent for, but unfortunately for him it was no easy sale. We had the worst time with a property managing agent who tried everything he could to scupper the sale for my Mother. My Mother is invalided and as you can appreciate she was very stressed and it caused her illness to flare up. Lucky for us we had some wonderful supports around us to heal the huge cracks caused by this awful man. Nick was always calm and never seemed phased by anything. Nothing was too much trouble for him and he'd do anything he could to ensure all concerned were taken care of. I would highly recommend Parsons, and especially Nick, if you have a residential property which needs selling. I've used them before and I've never been disappointed. Carey

Carey · 18 June 2019

★★★★★ 5/5

Google

Great service from the block management team, especially Diego who has worked tirelessly on our block!

Jane · 18 January 2024

★★★★★ 5/5

Google

Symphoné and Katie are amazing!! thank you so much for all your help.

Joe · 9 December 2025

★★★★★ 5/5

Google

Had really speedy and efficient service when our shower was faulty, cannot fault the service and Liam is a great guy!

Jack · 21 August 2023

★★★★★ 5/5

Google

I was a tenant in a property let through Parsons Sons and Basley for two years until just recently. I can't recommend them enough. Fantastic service on all the obvious fronts throughout, but in two areas where you won't know what you're getting with an agency until it's too late to do anything about it, (when you need repairs and when it's time to get your deposit back), things couldn't have been better. I held off writing a Google review until I'd been through the entire process, and everything was great. No hiccups, no unexpected charges, no forgetting about existing tenants, only helpful service whenever requested. In particular, I have to thank Karen, who was always really helpful on inspections and with repairs, because she really went the extra mile with the checkout process when she didn't have to. Five stars from me.

Lee · 18 June 2018

★★★★★ 5/5

Google

Amy Lambourne has been an amazing property manager!! Super efficient.

Ella · 18 March 2024

★★★★★ 5/5

Google

Moving is always pretty stressful but Jessica, Karen, Brooke and the gang made for a personable, professional and reassuring service throughout. One of the only agents I've used who treat the tenant like a human not a commodity.PositiveProfessionalism

Mark · 17 June 2021

★★★★★ 5/5

Google

I must disagree with any of the negative comments written below as I have nothing but outstanding service from Parsons Son and Basley's lettings and sales departments. Perhaps the personnel have changed since those reviews were written as I have found their staff to be extremely professional, knowledgeable and helpful in providing their service to me. I have been a landlord with them for nearly two years and found Julian Bishop particularly impressive. I have always been given clear and accurate advice which is important when you are letting our your home and I was never made to feel a nuisance however many times I asked questions or clarifications which happened to me with my previous letting agent. The time came this year to sell my property and I must say that being able to both dealt with lettings and sales in the same estate agents has been marvelous for me. They have been able to advise me on all aspects relating to sale and to make the best solution for both myself and the existing tenants. Hugh Tucknott has been amazing with the same of my house, always responded immediately to my emails (i prefer to do things by email than phone as I live outside of the UK) and been extremely efficient and productive. He quickly uploaded my properties details ready for sale and we were lucky enough to have an offer within 4 months thanks largely to Hugh's tireless efforts. I would certainly recommend Parsons Son and Basley to anyone and when I purchase my next property this is where I will come to.

E · 19 June 2014

★★★★★ 5/5

Google

After reading a few negative reviews about Parsons, Son and Basley I felt I must add my extremely positive experience of this company. I own a number of properties across the South East and Parsons, Son and Basley manage my Brighton property interests. After dealing with many agents in my experience I find Parsons to be professional, efficient and dependable. Al l important qualities when I’m leaving my investments totally in their hands. I have been a landlord with Parsons for almost 8 years and have only positive experiences. They are efficient in finding new tenants keeping void periods to a minimum and trustworthy as I leave full management to them with no problems or worries. The most recent tenant gave their notice to vacate and within 24 hours the property was re-let with some minor works that needed doing quoted and organised for me. Great work Jessica. On the whole Julian and the team offer me peace of mind that my investment will be looked after but also that the tenants in the property are also looked after. A happy tenant is good for the landlord too.

Nick · 19 June 2014