Trusted Agent profile · Brighton
★★★★★
244 reviews across 2 platforms
32 Queens Road, Brighton, BN1 3YE
Part of Parsons Son and Basley, see every office.
Parsons Son and Basley's office in Brighton, at 32 Queens Road, is rated 4.1 out of 5 across 244 reviews on two platforms, including 232 Google reviews rated 4.2. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Parsons Son and Basley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
The Trusted Agent 2026 results for Parsons Son and Basley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
GoogleAmazing team, very helpful,any issues have been dealt with promptly and with minimal disruption.id give syphoney and Katie 10 stars each they are like angels walking the earth disguised as estate agents.id recommend them to all my friends and family
Hello Kevin what an amazing review. I will feed back to the team. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleI have known Simon Caplin for a number of years and dealt with him via his Auction department. I placed a property for auction with Simon that was a complex package. We worked together on all pre auction aspects ie planning,legal pack,the required notices etc were all in place ready for the auction day. Simon gave invaluable advice to ensure we had covered everything so i was confident of a good result. At the auction there were several interested parties and i was reassured by this. As bidding commenced the figure rose quickly then it flatlined at about 75% of the guide price. Undeterred ,Simon quickly reminded the audience of the key features and future potential which seemed to reignite the bidding. I am delighted to say the final figure was exactly the one we were hoping to achieve. I would also mention that i have passed on Simon's details to others who have also been impressed with his very professional service and wealth of property knowledge. If you ever need any advice regarding the sale of your property please call him for an honest opinion and he will advise you if auction or open market is the correct way to go. Alan Packham
Hello Alan, thank you for the detailed feedback for Simon. This is lovely to hear. Kind Regards Michael Barber Chief Operations Officer
1/5
GoogleWould give zero stars if I could. 18 months of leaking roof at leasehold property. Property managers delay and delay action, constantly have to call and email but they don’t return your calls or emails. On my last Google review I was offered a reply stating to contact the company director, with his email address provided. Have copied him and another manager into recent emails detailing numerous problems over the last 18 months and have had ZERO response from anyone. Also at no point when I have made multiple complaints to staff, has anyone informed me there is a formal complaints procedure that can be followed ( info of which they will email you but ONLY if you ask, they never offered this up). Once this has gone through their formal complaints process, if not happy, I can complain to the property ombudsman and Property Mark. I would never ever buy a property that is managed by this company again.
Hello CM, please contact me direct michaelb@psandb.co.uk. I have not seen an email from you, if you have sent one and i have missed it i apologize. The complaints process is detailed on the PS&B website as part of our commitment to be open and transparent, this is easy to access and details the process of progression through the process to our Ombudsman if required. If you need support contact me and i will contact you directly. Kind Regards Michael Barber Chief Operations Officer
1/5
GoogleI am a landlord and they are useless. Been 10 months since they have not repaired damaged to my flat.
Thank you for taking the time to share your feedback. We are sorry that your experience hasn’t met expectations, I would appreciate the opportunity to understand the situation in more detail, please feel free to contact me on hello@psandb.co.uk so that I can look into this further. Thank you.
5/5
GoogleSimon Caplin in the auctions department was great during my purchase. There were different issues with the property to include it having a short lease. Simon was helpful throughout. Thank you
Thank you for the kind feedback. Kind Regards Michael Barber Chief Operations Officer
1/5
GoogleDespite your reply - we are STILL waiting for solicitors questions to be answered since 21st March. Nobody, not even you have replied to the urgent emails my solicitor or myself have sent over the last week. Not a single reply from anyone …
Hello Ian, I have been detailing with this via email. I have also allowed us not to claim monies due until the sale as a gesture of goodwill. Kind Regards Michael Barber Chief Operations Officer
1/5
GooglePSB are the worst property management company I have ever dealt with. They took over our block of flats from Graves Jenkins. It was excuse after excuse for not paying invoices and the service was non existent. I still receiving invoices two years later for electricity which wasn’t paid for years. The accountant they used also hadn’t been paid for over two years. Trying to get any sort of handover for my new management company was impossible and I am still discovering things that were just not actioned at the time. A truly awful company and I would strongly recommend you don’t use them.
Hello Rachel. I am sorry you had a bad experience if you want to contact me direct on michaelb@psandb.co.uk I can try and help you Kind Regards. Michael Barber Chief Operations Officer
5/5
GoogleSimon Caplin, Head of the Auction Department and Lucy, his assistant, could not have done more for us, and in a friendly, caring manner. They managed to make a successful and speedy sale of a difficult property at a good price. I thoroughly recommend them.
Hello Peter, thank you for the kind comments. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleSimon is always honest and accurate on his valuations - I've worked with him on many property transactions and every one has ended successfully. 5 stars!
Hello Matthew. Thank you for this feedback we appreciate it. Kind regards Michael Barber Chief Operations Officer
5/5
GoogleEllie has been absolutely fantastic, the best estate agent we’ve ever had. Nothing was ever too much of an ask and she was kind and supportive through the process, while we felt she was genuinely really excited for our move and next step. Would highly recommend.
Thank you for the kind comments I will ensure this is feedback to Ellie. Kind regards Michael Barber director
5/5
GoogleCallum Lawrence from the Brighton office has always been very efficient and super helpful and has always corresponded quickly - and this review is for him - thank you Callum, best regards Sarah
Hello Sarah. Thank you for the kind comments I will feed these back to Callum. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleI would like to thank Simon and Adrian in the Auction team, they are extremely dedicated and helpful, I am really grateful to both of you
Thank you for the kind comments. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleSimon Caplin, Adrian and the team are superb. We have made many transactions through them with no issues and brilliant, responsive service every time! Highly recommended!!!
Thank you for the kind comments. Kind Regards Michael Barber Chief Operations Officer
2/5
GoogleBy far the worst checkout experience I’ve had in 10 years of renting in Brighton. Our property manager was unpleasant and incredibly unresponsive. We didn’t hear anything at all from them for weeks after giving the keys back despite following up multiple times. In that time they had a second clean done that we were expected to pay for before we’d heard from them at all regarding our check out, before they’d sent us a copy of the inventory to review and before we had a chance to show our invoice and prove we had already paid for a very extensive clean ourselves. They were completely unapologetic. It took over 6 weeks of painful communication to get our deposit back with the second clean amount deducted. Very poor management compared to the other agencies I’ve rented through in Brighton. We did however have a great experience with Ellie who managed the remarketing of our flat. She is very friendly, responsive and professional! And she helped get responses from our property manager.
Hello Rhiannon, I am sorry that you had a bad experience with our service this is not what we expect to deliver or you to expect. If you would like to email me direct on michaelb@psandb.co.uk. Once again apologies that you had a bad experience. Kind Regards Michael Barber Chief Operations Officer.
5/5
GoogleAmy was extremely easy to communicate with about the tenancy process. With all the documents and deadlines that come with moving house it was really helpful to have someone who would reply within 24hrs to any of our questions. She was very friendly and made the process smooth and easy to understand.
Thank you kind Regards Michael Barber (Director)
5/5
GoogleKatie Inkpen has proven to be an exceptionally patient, empathetic and effective property manager. She was understanding throughout the deposit return process, creating a good communication channel between me as a tenant and the landlord to …
Hello Vaishnavi, thank you for the kind review. Kind Regards Michael Barber Chief Operations Officer.
1/5
GoogleReally can’t recommend this company ever , I don’t think I’ve ever written a bad review apart from this company, long story short , too many complaints to list , bad bad management, no reply’s to emails , over charging , just not doing their job . In one word useless , and funny , my last complaint was removed. Wonder why .
Hello Caroline. I don’t understand what you mean by my last complaint was removed if you would like to contact me direct on Michaelb@psandb.co.uk I can try and help. Kind regards, Michael Barber chief operations officer.
5/5
GoogleI can highly recommend Simon Caplin from the Auction Department, highly experienced, hard working & honest. Always a pleasure working with you!
Hello Sam, thank you for this feedback. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleSimon Lucy and the auction team went above and beyond to help us with our recent land purchase. A very professional team, we are extremely grateful to them for pushing things along
Hello Richard. Thank you for the kind review. I will feed this back to the team. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleEllie was really efficient at replying to messages and meeting to view the property. The whole process has been very smooth and they have all been great at answering any questions I have had!
Thank you for the kind Comments. Kind Regards Michael Barber (Director)
5/5
GoogleVery happy with Diego and Wilma's service - who have been responsive and helpful over the past 2 years.
Thank you for your feedback. We are committed to delivering a high standard of service to all our clients, and we appreciate you taking the time to share your positive experience.
5/5
GoogleI have used Parsons Sons and Basley for many years and they serve me well. Few problems and they sort them out quickly and efficiently. They check out tenants well and I usually have long term tenants which pay rents on time. Since using them I have had few voids and have not had a problem tenant. Amy has just found a new tenant who is moving in in about a week's time and we hope that this tenant will be as good as all the tenants in the past.
Thank you. Kind Regards Michael Barber (Director)
5/5
GoogleSimon Caplin and his team provide a comprehensive and full professional auction from inception to sale. Highly recommended.
Thank you for the kind feedback. Kind Regards Michael Barber Chief Operations Officer
1/5
GoogleBeen absolutely BEGGING for black mould to be removed in communal areas for 7 months as we have severe allergies. We have been assured several times that it will be taken care of then it’s ignored. Our roofs have been leaking for nearly two years. Zero communication or care for their tenants health. Upsetting to say the least as we take pride on our home and building.
Hello Ashley, I apologise that you have had to write a bad review, if you would like to come back to myself at michaelb@psandb.co.uk i will be able to look at this matter. Kind Regards Michael Barber Chief Operations Officer
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Parsons Son and Basley, BN1 won Trusted Agent.
Tell us what you need and we'll put you in touch. Parsons Son and Basley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
