Trusted Agent profile · Brighton

Leaders Lettings Brighton reviews

4.5

★★★★★ Excellent

246 reviews across 1 platform

96-97, Brighton, BN2 1EE

Leaders Lettings's office in Brighton, at 96-97, is rated 4.5 out of 5 across 246 reviews on 1 platform, including 246 Google reviews rated 4.5.

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4.5 / 5

246

Reviews on Google

This office

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Reviews

Every review we hold for the Brighton office, from every platform, shown as written. First names only.

5/5

Google

I just need to say how AMAZING Rachael and the team at this branch are! I have no doubt that these will be the guys that find me my new home. Looking forward to the viewings I have, she listened to and understood my needs perfectly.

Victoria · 13 June 2019

5/5

Google

Absolutely fantastic experience with kerrie at Leaders, from our first viewing through to collecting the keys it was such an easy and stressfree process. Have never had such a pleasant encounter with a letting agent. Five stars to kerrie!

JESSE · 12 June 2023

Agent replied · 11 June 2024

Dear Jesse Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Kerri helped me move into my accommodation, the whole process was really easy and stress free. I had moved in just a week after viewing and all the staff were extremely helpful professional and attentive to any questions I had. I highly recommend using leaders North laine branch.PositiveResponsiveness, Professionalism

Paige · 12 June 2022

Agent replied · 11 June 2024

Dear Paige, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Christopher Mcdonald, was one of the best (if not the best) property manager to have. He is super helpful, responds very quickly and helps you with almost everything. Really recommend him as a property manager if you’re looking to find a property with leaders!!PositiveResponsiveness, Quality, Professionalism, Value

Ali · 25 August 2022

Agent replied · 11 June 2024

Dear, Ali Alsayegh, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

Seb was fantastic, really friendly and helpful. He drove us round several properties and happily showed us properties for a second time. He was very professional and friendly. We felt like he really listened to what we wanted. We would happily recommend leaders

Sophie · 12 June 2020

5/5

Google

Leaders rent a property for us in Brighton, Kerrie Knight as gone above and beyond to help with the final touch ups for the new tenants. Keeping us updated with everything along the way. Highly recommend.

SK · 12 June 2023

Agent replied · 11 June 2024

Dear Sally Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Jason was great very professional and always happy to help.

Matthew · 13 June 2019

Agent replied · 11 June 2024

Hi Matthew, thank you for your review, we are very happy that Jason has been able to provide you with such a great experience in your dealings with him. If there is anything else we can do to help in future then please do not hesitate to reach out. Kind Regards, Leaders

5/5

Google

Chris McDonald has been sorting out some problems for me and I must say he has been brilliant. He has that ability to be both knowledgeable and professional mixed with helpful friendliness that makes him a joy to deal with. He is a credit to Leaders. Thanks again! Carl Dixon.PositiveProfessionalism

Carl · 12 June 2021

Agent replied · 11 June 2024

Hi Bairneddie14, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents North Laine. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

1/5

Google

Worst experience ive ever had with a letting agents. Been waiting nearly 7 weeks on our deposit back and have had numerous phone calls and emails about it. Absolute joke of a company.

Maya · 12 June 2023

Agent replied · 11 June 2024

Dear Maya Mccathie, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

Leaders north Laine team (especially Oscar) has been extremely helpful to us to find and rent our new home. They are professional, reliable and they are always there when we need them. Thank you leaders, thank you Oscar.

Rana · 13 June 2019

5/5

Google

Christopher McDonald, the Property Manager, is very professional. It is my pleasure to have Mr. Christopher for my first rent in UK. He respond every comments and our needs fast and effective. He definitely deserve a 5 starPositiveResponsiveness, Professionalism

Rex · 25 August 2022

Agent replied · 11 June 2024

Dear Rex, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Our experience was very good. Rachel was very attentive to our needs and understood quickly our necessities showing us properties that matched with our profile. I'm very confortable reccomending the Leader's North Laone branch to anyone, especially the Rachel's service.

Daniel · 14 June 2015

5/5

Google

I have had a really great experience with Leaders North Laine branch. especially with Blake was very professional and experience. best experience I have ever had with estate agent in the area.

Senli · 12 June 2020

5/5

Google

I’ve had horrible Experiences with estate agents over the last couple of weeks after being served very short notice from my landlord. I have been panicking to find somewhere and had been turned away from many places due to my student status. It’s hard enough financially as a student and a nurse but with the added pressure of also panicking to find somewhere to live this was an extremely stressful time. After having two properties pulled out from under my feet after they were both listed with two different agencies I foundA property on the leaders website which I fell in love with. I was so apprehensive about the whole process and I didn’t get my hopes up thinking that I wasn’t going to be suitable but I was reassured and given comfort and support the entire process. Kerry, the lady who showed me around the property was bright cheerful warm and welcoming the entire time and made both me and my mum feel so at ease.When I rang her later on that day to tell her that I wanted the property she was quick to start the process to ensure that I had confidence in the team. I was then introduced to Sydney and Victoria who took over the lettings process supported me through all of my referencing and that of my guarantor and were quick to solve any issues and any queries I had. The communication has been excellent, They’ve made this whole process so stress free for me and I finally get to move into my own property in a weeks time after the anxiety I’ve suffered. They’ve been an absolute pleasure To deal with and I couldn’t be grateful enough for everything they’ve done. They truly do go above and beyond to make the process run smoothly. Can’t thank you enough ladies you’ve just been fabulous and you deserve all the cocktails in the world (except you Vicky, mocktails for you for a few more months) ❤️❤️❤️☺️☺️

Charlotte · 12 June 2020

5/5

Google

A level above all other agencies. Polite, patient and professional team, made me feel very welcome in their office. I was searching for a flat to let through other agencies for a month with no success, until I was called by Kerrie about a flat that just became available and would fit my preferences. I absolutely loved the apartment and started the letting process immediately, which was incredibly fast and easy. I and am tremendously grateful to both Kerrie who was my agent and the entire team. Will definitely be using this agency for all my future real estate needs, and I recommend everyone else does too.

David · 12 June 2020

5/5

Google

Following a brief visit to the office hoping for some advice and guidance, I was kindly greeted by Martina who gave me a wealth of useful information in a friendly and non intrusive manner. She certainly knows her market. I shall definitely be back in touch when I purchase an investment property.

Stephen · 13 June 2018

Agent replied · 11 June 2024

Stephen, we are so pleased you enjoyed your visit to Leaders North Laine, Brighton. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

5/5

Google

Sarah and the team at Leaders have been fantastic in helping me find my new home. My situation has been difficult at times, but they have always proved to be understanding and supportive. Thoroughly recommended! Matt

Interstellar · 13 June 2018

5/5

Google

Great thanks to Leaders and staff at the North Laine branch, who were not only highly professional but also bright, bubbley and friendly. The property I got is fantastic and is a place im very happy to call my home, I look forward to dealing with Leaders in the years to come.

Harvey · 13 June 2017

Agent replied · 11 June 2024

Hi there, thank you for taking the time to leave a review. We are so pleased you have been happy with the service and that the team were professional, bubbley and friendly. We will be sure to pass your kind words onto the team.

5/5

Google

I've used them for over 25 yrs now - not the cheapest but great service both from lettings, accounts and Chris in the property management team.

Mike · 12 June 2023

Agent replied · 11 June 2024

Dear Mike Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I was very happy with my service. The process of renting my apartment was all very straightforward, and I felt well attended to at each stage.

Ngozi · 12 June 2023

Agent replied · 11 June 2024

Dear Ngozi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Thank you soo much to Sydney from leaders, she made my move so smooth and stress free. The only way that she could have been more helpful is if she moved all my boxes for me! I would highly recommend! 🙏🏽🙏🏽🙏🏽 …

Luis · 12 June 2021

Agent replied · 11 June 2024

Hello Luis Young Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team

5/5

Google

excellent!! I was only down from London for a day & wanted to view enough properties to make a quick decision. Lynn, Ash & Martina went out of there way to accommodate me. Wonderful!

Nicola · 13 June 2018

1/5

Google

First of all they lied and charged me an extra month, then denied that they had done so. Secondly, they claim that I can't have my deposit because of a load of pre-existing problems with the flat they're trying to blame on me, as well as their disgusting communal areas being filled with bird droppings and nests. They have caused me massive distress these last few months and we are still waiting for any deposit back. If you look at most of their ratings, they obviously use FAKE ACCOUNTS to boost their ratings! DO NOT USE!

Rob · 13 June 2019

5/5

Google

My wife and I are both very satisfied with Leaders' services. All the agents working in the North Laine office we were in contact with during the searching period, when finalizing the contract and even afterwards were very polite, flexible and friendly. It was especially Ms. Vicky Amos, who was most helpful even after the contract was signed. We had to contact her a couple more times after we moved in about utility bills and mail delivered for former tenants, and she was always there at once to assist us doing her best.

Laszlo · 13 June 2019

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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