Leaders Lettings Brighton reviews

★★★★★ 5/5

Google

This branch of Leaders is absolutely amazing. We've rented with them for three years and they have helped not only us but several friends and family members find great flats to rent around town. When we first came to Brighton in the summer of 2016, we went through 8 local estate agents who had very little to offer us. We almost gave up and randomly walked into Leaders, where the team were able to find a property matching our specifications in less than a day. It's clear that great care has been put in to make sure the team is above and beyond what you would normally accept from estate agents - everyone we've worked with has been a delight. There's a delicate mix of experience and intuition in how they recommend properties, and being with them for so long means that there's a familiarity that expedites the searching process. The last time I dropped in I only needed to sit down with Vicky for two minutes before she knew exactly what I was looking for. Special mentions need to go to Lynn, Rachael and Klaudia, who have all been amazing with their service. Finally, the team are great with landlords and communicating about anything that comes up after the move-in process is complete, they don't leave you hanging. All in all, this specific branch of Leaders comes highly recommended, the best experience we've had with letting agents.

Adam · 13 June 2019

★★★★★ 5/5

Google

Thanks to Mr.Rudy from Leaders Kemptown team for his excellent support and assistance in the complete process… it was easy finding a home with Leaders..

Siva · 12 June 2023

★★★★★ 5/5

Google

My partner and I have had a great experience with Leaders. Our Property manager Chris McDonald has been brilliant at getting things sorted for us ASAP. He is always quick to reply and responds to any issues swiftly.PositiveProfessionalism

Lara · 11 November 2021

★★★★★ 1/5

Google

Avoid avoid avoid. Where do I start? Leaders defamed me and were involved in my landlords attempt to defraud me of several thousand pounds. Fortunately the tenancy deposit service saw through them and their client and awarded my deposit back to me. They produced a check in inventory marked as rooms unseen. They chased me for a late payment - which wasn't mine. They sent me the previous tenant deposit details. Showing the landlord took all of their deposit too. None of the fixtures that were promised fixed before moving in were. And then they tried to charge me for the same broken items in the check out inventory. Fortunately I keep all emails and I video walk throughs. If you choose a property they let record and keep absolutely everything.

Julie · 13 June 2018

★★★★★ 3/5

Google

Great!... I have 2 very different opinions and that's why i am actually giving you 3 Stars and not 5... On the one hand, i am really glad and satisfied with the Leaders Brighton North Laine TEAM. They really helped me finding, getting and completing all the process with the two properties i have rented in Brighton; Ms. Martina Peckham, Ms. Sarah Durber, Mr. Jake and all the helpful staff, THANK YOU VERY MUCH!... On the other hand, with the first property i rented that was also managed by your Property Management department that is in Western Road, at the beginning the PM Service was great; thanks Ms. Olga Gusev. But at the end of the tenancy, after one year and a half living there, paying responsibly and taking care of that property as it were our property, when i wanted to extend my tenancy in the property signing a new contract, with all the legal terms, with my partner and my best friend joining the tenancy, the PM Service from someone in that office (i won't say a name for obvious professional reasons) was unfortunately AWFUL. That person needs to take a course about keeping the loyalty of your customers, and more if the customer is a responsible and liable tenant. "Those are the fees, if you can not afford it please bring your notice to our office ASAP" was an answer i received by phone from that person. I know Leaders PM Services and Leaders Brighton North Laine are two different offices, but you are part of LEADERS Ltd, and that's why i am giving both reviews here.

Eduardo · 13 June 2018

★★★★★ 5/5

Google

Thank you for quick respond and good service.

Otylia · 12 May 2024

★★★★★ 1/5

Google

Singled-handedly the worst experience I have ever had in over twenty years of renting. The service was friendly and professional until they got our money. We've been in situ months now and blinds have still not being fitted (that were due to be fitted before we moved in) and it takes months and months of chasing before basic repairs are done. Including a full month when we were without hot water. Avoid this estate agents at all costs.

Rowan · 13 June 2018

★★★★★ 1/5

Google

Singled-handedly the worst experience I have ever had in over twenty years of renting. The service was friendly and professional until they got our money. We've been in situ months now and blinds have still not being fitted (that were due to be fitted before we moved in) and it takes months and months of chasing before basic repairs are done. Including a full month when we were without hot water. Avoid this estate agents at all costs.

Rowan · 12 November 2017

★★★★★ 5/5

Google

I used Leaders to help let out my property in Brighton. This was my first experience as a landlord but they made the whole process extremely easy for me and Lynne who managed my property could not have been more helpful and responsive.

Joel · 13 June 2019

★★★★★ 5/5

Google

Fantastic services & nice people to deal with

Shino · 13 March 2024

★★★★★ 5/5

Google

Kerrie and Gary have looked after my properties for many years and I would never consider going elsewhere

A · 12 June 2023

★★★★★ 5/5

Google

Very pleased with the management of the property agent, Chris McDonald, who has always been speedy and efficient.

Emma · 12 June 2023

★★★★★ 1/5

Google

Booked a viewing for a flat, agent never turned up. Would’ve been nice for an email to save 10 minutes waiting in the rain. Shambolic

Tom · 12 June 2022

★★★★★ 5/5

Google

As a landlord I have always found Leaders North Laine on the ball and responsive in terms in finding new tenants quickly and minimising vacancy periods between tenancies.PositiveResponsiveness, Quality, Professionalism

Iain · 25 August 2021

★★★★★ 5/5

Google

Seb was very professional and cooperative agent, i highly recommend dealing with him the whole team was very friendly

Razan · 12 June 2020

★★★★★ 3/5

Google

Currrently a tenant with these guys, could be worse I guess. The walls they put up when you need help can be annoying though.

Gerrardsamuel1989 · 12 June 2022

★★★★★ 5/5

Google

Always there 4 u , after these years.Thank you.

David · 15 October 2023

★★★★★ 5/5

Google

As a landlord I have always found Leaders North Laine on the ball and responsive in terms in finding new tenants quickly and minimising vacancy periods between tenancies.PositiveResponsiveness, Quality, Professionalism

Iain · 12 June 2021

★★★★★ 5/5

Google

Kerrie helped us get an apartment efficiently and professionally in a challenging, low supply market. Our experience was fantastic, can’t recommend enough!PositiveResponsiveness, Professionalism

Josh · 12 June 2022

★★★★★ 1/5

Google

We had a truly terrible experience with Leaders, where we paid a deposit to take the house off the market, only to find out a week later that they had still been showing people round, and that someone who viewed the house after we had paid the deposit was being allowed the rent the house. I would never use these people again. Disgusting behaviour. Avoid them if at all possible!

Mark · 14 June 2014

★★★★★ 5/5

Google

My experience with Leaders has been the best! Lynn and the sales and rent staff have been so friendly and helpful, offering me excellent guidance and support, even more so as I have been living abroad for many years and the way of going about renting property has somewhat changed since I was last here. I am happily settling into my lovely flat here in Hove.

Ronald · 13 June 2019

★★★★★ 5/5

Google

Very professional letting agency with high quality service and apartments!

Barbara · 12 June 2023

★★★★★ 5/5

Google

Helpful and friendly team. Sorted my flat very efficiently.

JAMIE · 12 June 2023

★★★★★ 5/5

Google

Really, professional agency, couldn't not ask for better!!! Thank you very much for your assistance Mr Christopher MacdonaldPositiveResponsiveness, Professionalism

Candido · 12 June 2022