Every review we hold for the Brighton office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleVery bad service, the person from leaders names Sebastian Owen arranged a viewing and never turned up. We called the office after waiting for 10 minutes outside the property in chilling cold, the lady on phone said they got a call from my partner to cancel the viewing which was not true, I have arranged a viewing so they should have checked before cancelling it. After this she said she will call me back after 3 minutes, she never called me back.
This is the pathetic service I have ever received, these people have no manners and courtesy.
If they are treating the prospective tenants like this then we can imagine the service they will provide after renting the house with leaders.
Note-I don’t exactly remember from which branch of leaders this person is from.
I will never ever recommend leaders to anyone
Aditi · 12 November 2019
Agent replied · 11 June 2024
Hi there Aditi, we are really sorry to hear of the issues you have faced with us when attempting to view a property. We always aim to provide our customers with the highest level of service and so are saddened to hear that we have not been able to deliver this in your experience. I have had the chance to discuss your comments with the team at our Western Road branch and also review your applicant record on our system. It can be evidenced that on the morning of the 30th of January a viewing was initially arranged for yourselves by Sebastian for later the same day at 3:30pm although an hour before the appointment it was cancelled by Sebastian due to receiving a call from your partner. The following day the viewing was re-arranged and amended on our system by Sebastian for 12pm on Saturday the 2nd of February; unfortunately due to the way the viewing was amended on the system as the previous viewing had been cancelled it resulted in the rescheduled viewing for the 2nd of February being struck through which the team when viewing the calendar for the day believed was a cancelled appointment so did not attend. I can assure you the team would not have overlooked this appointment intentionally as of course would want to offer assistance with your property search and although this situation has occurred as a result of human error we can appreciate how disappointing and frustrating this may have been for you after attending the property and so would like to offer our sincere apologies for this and that the service you received fell below the high standards we expect of Leaders. We would of course like an opportunity to make this up to you and if you are willing to give us another chance to improve your experience with us then please reach out to Gary Copleston the Lettings Manager within the branch on 01273720714 as he is eager to discuss this with you. Kind Regards, Leaders
★★★★★ 1/5
GoogleAVOID AT ALL COSTS
Firstly they said that I had to pay six months in advance because of the nature of my employment contract. However when I told them another agency was happy for me to pay normally, they suddenly changed their minds - proving they were just lying.
When I was shown the property the agent was late, didn't know how to get into property and didn't inform the current tenant - who was an older man and clearly stressed by unprofessional interruption.
During my tenancy, they gave away my personal information with permission (GDPR ignored), ignored requests for things to be fixed, tried to charge me for electricians etc, and set me up with an dodgy energy company who overcharged me and then went bust.
Finally they stole a lot of my deposit even though the property was left fair cleaner and in better condition than when I moved in. Thievery.
My last point is about the grotesque 'no deposit' scheme they advertise. Luckily for me I can afford a deposit (even though they end up stealing it) but they offer this scheme as if it's philanthropic, when all it is is an extra charge fir poor people so Leaders can benefit from additional interest on the deposit. Another vehicle for poorer people in society having to pay more and something they should be truly ashamed of.
Cian · 13 June 2019
Agent replied · 11 June 2024
Hi Cian, we sorry to hear of the negative experience that you have had with us here at Leaders. It seems that the issues you have faced have been with our Western Road branch and did not deal with the team at North Laine throughout your tenancy. As mentioned on a duplicated review left on their page I will be looking into your comments in my capacity as Customer Care Manager for Leaders and will be responding to you at the earliest opportunity using the details we have on our system. Kind Regards, Joe, Customer Care Manager
★★★★★ 1/5
GoogleNot a great experience from this letting agent.
Lots of miscommunication and disorganisation, particularly at the end of the tenancy.
Utility metre readings on inventory were incorrect when we moved in, and a few issues when we moved out. We think the agent left the back door open when they did viewings, and there was zero contact from them on moving out day itself.
Still no sign of our deposit being returned even though our landlady inspected the property and signed off our deposit return one week ago. We had to chase the agent, who didn't appear to have any knowledge of where things were, and it's not a great service considering all the fees we have paid Leaders etc.
Our landlady was absolutely lovely and really looked after us, we had a direct relationship with her for most of our tenancy, which was great, but we only wish we could say the same thing about Leaders!
Dan · 13 June 2019
Agent replied · 11 June 2024
Hi Dan, we’re saddened to read that you’ve been unhappy with the service you’ve received from us and the team at North Laine throughout your tenancy. We work hard to provide a fantastic experience to our customers and its discouraging to hear that your dealings with us have been anything less than great. After reading your comments we can appreciate why you would be dissatisfied and would like to extend our sincere apologies regarding the recent issues you have faced. We are keen to look into these matters further to see how we can resolve these and where we can make improvements moving forward, please when you get the opportunity to do so get in touch with us at customerservice@leaders.co.uk with the address of the property that these issues are in relation to or alternatively contact us on 01344758596. Kind Regards, Leaders
★★★★★ 5/5
GoogleStrongly recommended! A very very very professional estate agent! I am so lucky to enter into contract with Leaders!
I arrived Brighton on 19th Dec while the Christmas holiday was coming. Many thanks to Leaders for their expert work that made it became true for my little son and my family to spend the first Christmas in UK with home feeling!
Thanks to Ms. Klavclia's warmly introduction to the flat.
Many many many thanks to Ms. Lynn and other two beautiful girls. They tried to accomplish the paper work within half day which usually been finished within 7 days! I couldn't be any more satisfied.
Next time I come to UK, I will insist on Leadres!
Daolu · 13 June 2019
Agent replied · 11 June 2024
Hi Daolu, thank you for this wonderful review about your recent experience with our team at North Laine in Brighton! We are delighted to read that the team were able to help you find a property for your family and sort the paperwork out for you so quickly! We will pass your comments onto the team to make them aware of your thanks. If there is anything else we can do to help moving forward then please do not hesitate to get in touch. Kind Regards, Leaders
★★★★★ 5/5
GoogleThey're very kind, friendly and helpful..I've got a problem with my bills and they fixed it up in less then a day!! Thanks to Oscar and his colleagues I'm now much more relaxed!
Alessandro · 13 June 2018
Agent replied · 11 June 2024
We appreciate your positive review about your recent experience with us!
★★★★★ 5/5
GoogleThank you Christopher McDonald for always responding so quickly to my emails and carrying out the necessary tasks for my Brighton property. xPositiveResponsiveness, Professionalism
Deborah · 12 June 2021
Agent replied · 11 June 2024
Dear Deborah Herd,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents North Laine. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Care Team
★★★★★ 1/5
GoogleI wouldn't recommend using this agency to my worst enemy. They first didn't allow me to let my first choice flat even though i put a deposit on it. The flat i have now, doesn't have proper heating, nor a landline and does not recieve a cellphone reception. The agency doesn't care and just tells me to speak with the landlord's employee, who just barely answers his phone and still hasnt done anything 2 months in.
In responce to your answer: what do I do about the guy who works for the landlord telling me he was "shatered" and couldn't come by to check the place or the heating which is has to be provided properly or how dirty the place was on arrival. The only proper responce i have gotten from you was when I gave this review, you have hung up on me when I have called to complain before. Btw its been 5 months and still no help from the landlord nor the agency and are now telling me their liable to extend my contract without giving me any heads up about the renewal clause.
Banadura · 13 June 2017
Agent replied · 11 June 2024
Hi there, we are sorry you have had a negative experience and feel this way. We have been in touch with the branch manager who has informed us that the initial property wasn’t secured with an admin fee which unfortunately meant that it was still available for other parties to look at and secure for themselves. With regards to your current property not having a mobile phone signal, regrettably this is not something that we deal with or have any control over. We recommend that you get in touch with your phone provider and take up the issue with them. If you would like to discuss anything further then please do not hesitate to contact customerservice@leaders.co.uk
★★★★★ 5/5
GoogleLeaders North Laine have been managing my rental property now for 15 years. They provide an excellent service and their staff are great. My current property manager, Christopher McDonald is always very responsive, informed and professional. All the contract renewals and compliance certification are handled efficiently and any niggly maintenance issues are dealt with swiftly and effectively to ensure happy tenants. Highly recommended!PositiveResponsiveness, Professionalism
Chris · 12 June 2022
Agent replied · 11 June 2024
Dear, Chris Smith, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleThe Team at the Kemptown office is just amazing, they find for us the perfect house thank you so much, your guy's are more then just Letting Angent your not just find me a house but a Home. Thank you so so much Hans and the Kids
Pro · 14 November 2023
Agent replied · 11 June 2024
Dear Pro Clean
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleKerry was friendly and professional from start to finish and supported us in finding the right place to suit our needs
Kimberley · 12 June 2021
Agent replied · 11 June 2024
Dear Kimberley Lord,
Thanks for taking the time to leave us a review , we appreciate your feedback
All the best, Customer Care Team
★★★★★ 5/5
GoogleGood service and very kindly staffs. Thanks for Leaders . The young man Oscar is very good staff. He is kindly and profession. I give him five star.
Dave · 13 June 2018
Agent replied · 11 June 2024
Hi David, thank you so much for taking the time to write us a review. We're delighted to read such great feedback about Leaders North Laine, Brighton. Thank you again for the great review!
★★★★★ 5/5
GoogleChristopher MacDonald continually provides an excellent service. He responds to emails almost immediately and actions requests with a similar speed. He also provides updates of any work that is being undertaken so that I am kept informed on with is happening with my property. It's great to know that both my flat and my tenant are being looked after so well.
Sue · 12 June 2022
Agent replied · 11 June 2024
Dear, Sue Andrew, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleChristopher Mcdonald is very friendly and helpful. He gets the problem dealt with professionally and swiftly.PositiveProfessionalism
Kimberley · 11 January 2022
Agent replied · 11 June 2024
Dear Kimberley, we are very happy we could provide you with a positive customer experience. It was lovely to hear that Christopher was able to be of assistance.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleHad a very positive experience with Leaders, the tenancy was very smooth and we are currently in the process of moving out and they have managed to arrange an early check out for us as we have found another property, which has been greatly appreciated. Chris McDonald and Kerrie Knight have been a big help in sorting this out, so a big thank you to you two!
George · 12 June 2021
Agent replied · 11 June 2024
Dear George Bassett,
Thank you for the great review of our Leaders Estate Agents North Laine team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleVery responsive and helpful when looking for a property
Thomas · 17 May 2025
Agent replied · 28 May 2025
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
★★★★★ 5/5
GoogleAs a landlord, I've been using Leaders in Brighton for a number of years and I've always been happy with the service in general, but I have to say that one person in particular, Christopher McDonald, who is a Property Manager with the company, has been immensly helful and always very friendly. An absolute pleasure to deal with. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value
Helen · 25 August 2021
Agent replied · 11 June 2024
Dear, Helen Black, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleJason was an excellent property manager, really helpful and got the job done! Excellent communication. No problems using this company at all.
Rhiann · 13 June 2019
Agent replied · 11 June 2024
Hi Rhiann, thank you for your review; we are so pleased to read your positive comments about the service you received during your experience with Leaders. Our staff always aim to deliver the highest level of service to customers throughout their experience and are so delighted that Jason had been able to do this. We will ensure that your comments are passed on. If there is anything we can do to help in future then please do not hesitate to get in touch. Kind Regards, Leaders
★★★★★ 5/5
GoogleThe responses from Christopher McDonald to the many problems that I have had with my property have always been immediate, courteous and extremely helpful. His service has continued to be 5-star despite these very difficult times and the fact that I don't live in the country. I look forward to continuing my business with him going forward.
Gary · 12 June 2022
Agent replied · 11 June 2024
Dear Gary Rogers! Thanks for the amazing review and star rating! All the best, Customer Care Team
★★★★★ 5/5
GoogleI've honestly never had the service that these guys provide when I've rented previous properties. Kerrie and the team were unreal to say the least. The whole process was smooth and no where near as stressful as I thought it would be. If I could give 6 stars.. I would!!
Charlie · 12 June 2020
★★★★★ 5/5
GoogleCannot praise the Kamptown staff highly enough, both Kerrie and Natalia provide an excellent customer focused and highly personal service to landlords.
Iain · 13 October 2024
Agent replied · 23 October 2024
Dear Iain Wilson
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleIt was fabulous and Georgia Ballard was amazing help.
Christina · 12 June 2021
Agent replied · 11 June 2024
Hi Christina Niewiadowski,
Thank you for taking the time to review your recent experience with our Leaders Estate Agents North Laine branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 4/5
GoogleGreat customer service by Natalia and Kerrie. They were very responsive and made the letting process simple.
Lee-Ana · 13 October 2024
Agent replied · 23 October 2024
Dear Lee-ana Chung,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleLeaders have been professional and knowledgable when helping me buy my first property in a very competitive market. Keith Grant arranged my viewing and I appreciated his expertise and communication which made me feel like I was making informed decisions.
C · 12 June 2023
Agent replied · 11 June 2024
Good afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI’ve dealt with many different estate agents in my time, but none of them come close to the professionalism displayed by Kerrie, Chris and the rest of the team at leaders. They are attentive, prompt and extremely friendly. All which contribute to the great service they deliver. Highly recommended.PositiveResponsiveness, Professionalism
Rohan · 12 June 2022
Agent replied · 11 June 2024
Hi Rohan. We are so pleased you've taken the trouble to pop a review on for us. We are a tight team and it makes a huge difference to us when we get genuine thanks from people we have looked after. I'd like to wish you a very happy Christmas and best wishes for the New Year. All the best - Gary
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
