Eightfold Property Brighton reviews

★★★★★ 1/5

Google

I am a student in brighton looking for accommodation and this review is a warning to other students or those looking to rent that Eightfold is not worth the trouble. Finding a house is no easy feat and when met with behaviours such as those demonstrated by the Director of Eightfold it becomes all the more difficult. In the beginning communications where positive and we were hopeful this was the house for us, however, as soon as interest was shown in the property emails and communications from the agency ceased. A little disheartened we, in a polite manner, continued to contact the agency trying to find out if the property was still available. In return we received many unwarranted, unprofessional and outright rude emails from Dan the companies director many of which were personal attacks and sarcastic remarks. In light of this I have read some other reviews and found many others have received the same treatment, so please to save yourself some time and grief use an alternative agency.

Mae · 10 June 2023

★★★★★ 1/5

Google

Absolutely terrible do not rent with them. If I could rate 0 stars I would. They lie and do not do things with care for anyone. When we moved in the apartment had not been professionally cleaned, many appliances broken, windows broken, completely unacceptable living standards. We documented all these things and sent back to the agency to add to the itinerary but they did not. Throughout the year many things went wrong, bathroom ceiling fell down on Christmas eve etc, and we tried to speak to them about it but no progress. 11 months into tenancy we had a meeting with lettings manager to discuss these issues, our additional itinerary sent at the beginning of the year and hopefully come to a conclusion. We tried to be as reasonable as possible but no such thing was done. It has now been 3 months since moving out and our deposit has still not been returned. It was agreed that cleaning fees would not be added to deductions but they have been. They have tried to make deductions for things despite having proof it was there to begin with and have not been fixed even when reported. We are having to take legal action as they simply will not have a meeting with us or take us seriously. My advice would be to NEVER get involved with them in the first place.

Katie · 10 June 2023

★★★★★ 5/5

Google

Rest assured, as a fellow professional and having dealt with Max on a number of occasions over many years, I can definitely say he is one of the good guys. He knows his market, is very professional and is always a pleasure to pick up the phone to.PositiveProfessionalism

James · 10 June 2021

★★★★★ 1/5

Trustpilot

Not acceptable

My daughter rents from Eightfold. In the week after moving in various maintenance people entered the house without prior notice, which is not acceptable. Last night and today they had no electricity (& no hot water). They called Eightfold and when they eventually managed to speak to someone they were told it was 'not an emergency'!

Christine · 4 October 2024

★★★★★ 5/5

Google

Dan is extremely helpful and responsive as a landlord, I have had a pleasant renting experience

Nathan · 10 May 2024

★★★★★ 5/5

Google

After a lot of difficulties previously, eightfold hired a new head of maintenance (Stacey) and we have seen such an improvement and now have no problems with eightfold. Whenever we have a problem Stacey comes round really quickly to sort out the problem which before took weeks. Also a really nice guy and very understanding.

Bronte · 10 June 2022

★★★★★ 5/5

Google

Very prompt with handling maintenance issues - no quibbles, and good quality contractors are used, who get the job done quickly and neatly. No rent rises in our first 3 years, but sadly our rent went up 8.4% in 2023 and a further 2.3% this year - but Eightfold have been very helpful in negotiating with the landlord about the increases.

Jay · 6 June 2024

★★★★★ 5/5

Google

I used this agency for 2/3 of the years I spent at university. It was always easy to arrange viewings they had a great balance of professionalism and friendliness. Any emails sent over or issues with the property were dealt with quickly and we were always satisfied with the outcome. I would definitely recommend students to use Eightfold Property, especial for those new to renting.

Madeleine · 10 June 2020

★★★★★ 5/5

Google

Helpful, knowledgeable and always professional. That's all I can say about Eightfold Property after being their tenant for the past three years. Everyone is friendly and there to provide exceptional service. Thank you Dan and the team.

Marija · 10 June 2022

★★★★★ 5/5

Google

I have dealt with Max over a number of years and he has always been supportive and communicative. I would not hesitate to recommend him and Eightfold Property. He has helped any number of commercial landlord and tenants get transactions over the lines.

Warren · 12 June 2021

★★★★★ 5/5

Google

I am over 8 years a tenant with Eightfold. They took me in at a horrible time in my life, and for many years did not fail to provide, honestly, the best tenancy services in regards to payments, as well as maintanance. We communicate well, and when there is need they fix things promptly. I highly recommend them to anyone looking to rent.

Wonder · 10 June 2020

★★★★★ 1/5

Trustpilot

Avoid! Especially if you are a student.

Myself and 3 others rented a student property with this company. Throughout the entire tenancy there were endless issues which were dealt which awfully. A maintenance man employed by Eightfold entered the property 3x without permission whilst we were home and we were given no notice. On one of these occasions, i was actually home alone in the shower. We also had an estate agent enter with no permission and started a viewing. They opened my door whilst i was in and i had no idea who they were. My mother eventually had to drive from Essex to Brighton to speak with the manager as our own complaints were not taken seriously. Although we received apologies from the agency, this was only after my mother threatened to involve police for their repeated trespassing. In addition to this, we were dealing with thick black mould, that dripped down on us as we showered (very hazardous as one suffered from allergies + asthma). Eventually they came and just painted over it. Upon moving out, we also had vast amounts of our deposit taken; one of the reasons being that the garden was 'overgrown' even though we left it in a better state than we found it in! Not to mention, when we moved in, our freezer door had been left open and completely frosted over, there was confetti on our carpet, the surfaces were sticky etc. Honestly just appalled at this company. There are a few staff members that do show empathy but the others constantly disregard and ignore students whenever there is an issue. Not to mention that a member of staff laughed at me on the phone when i complained about our deposit deductions, saying that maybe we "don't know what [we] are doing because we are students". Unless your parents are able to back you up and support you with any problems do not use this agency. I really hope that this agency pays attention to their negative feedback and makes a change because i would hate to see students fall for their empty promises and neglect.

Theresa · 10 November 2022

★★★★★ 1/5

Trustpilot

Avoid if student looking to rent.

This is not the agent to use if you’re a student looking for a property absolutely appalling treatment and also patronising and rude emails to my daughter and her housemates. Nothing changed until parents involved. They didn’t follow their own protocols or regulations then tried to blame the tenants.

A · 28 October 2024

★★★★★ 1/5

Google

They will try their very best to con you out of your deposit. You can clean your property from top to bottom with immense attention to detail. Spending hours upon hours making sure it is absolutely spotless... and lo and behold they will email you asking for a £500 cleaning fee. (Which probably gets paid to another one of Dan Lyons companies to do the work) Do not rent with these people, ever

Bill · 10 June 2023

★★★★★ 5/5

Google

I used Eightfold to find my fledgeling company an office in late 2020. I worked with Max who was very helpful and easy to talk to and was able to negotiate with the landlord on our behalf. I would highly recommend.

Sophie · 10 June 2021

★★★★★ 5/5

Google

I have used Eightfold property for 12+ years. I have always found them to be professional and accommodating to my request. Both my properties are fully managed by Eightfold and I’m very pleased with Service I receive. I would highly recommend to anyone else who is wanting to use Eightfold property. Keep up the good work & thank you for the continued excellent service.

Nick · 11 January 2024

★★★★★ 1/5

Google

During the tenancy we informed the agency of several problems with the property that were in their interest to fix, yet there was a complete inaction despite being told they would promptly get to it. Even worse was after leaving the property, the agency straight-up stonewalled myself and the other tenants when it came to returning the deposit. Emails and phone calls were left unanswered and I had to initiate arbitration with the deposit protection scheme (myDeposits) to even get them to participate in a conversation. Only here did they actually provide the check-out inventory and slapped on a £400+ cleaning fee that the arbitrator themselves reduced as they saw at as being completely unreasonable. It has taken a total of 5 months to return what was left of our deposits which is absolutely dreadful, and they have tried to drag their feet at every step. I understand it can be difficult to find property in Brighton but if you can, please avoid this oneNegativeResponsiveness, Quality, Professionalism

Dan · 25 August 2022

★★★★★ 1/5

Google

One of the worst agencies I have had to deal with. We have moved out 2 months ago and they have not paid us back our deposit or even sent us a break down of it. Incredibly unprofessional. Tried to find faults in us as tenants even though we left the house spotless and returned everything as it should have been. Did not respond to any maintenance requests and only ever did if we brought up rent. They were under a different name before changing their name to Eightfold Property, it may be because of the foul reviews they had under their previous name. The only redeeming quality I can think of is if I receive my full deposit back... if we even get our deposit back at all.NegativeResponsiveness, Quality, Professionalism, Value

Not · 25 August 2022

★★★★★ 4/5

Google

All the staff at eightfold are very welcoming, polite and helpful, I had some trouble with my boiler when I first moved in and they got an engineer out within 24hrs very happy with them all. The property in newhaven was well kept and clean on my arrival.

Rory · 23 September 2024

★★★★★ 5/5

Google

House sale - we used Eightfold to sell our property, as they were our managing agents when we were letting the property and they knew the house. We were very happy with their service, Robert ensured that we were kept informed at each stage of the process and went above and beyond to get the sale completed. They were professional and helpful and we would definitely recommend their service.

Steve · 15 July 2023

★★★★★ 1/5

Google

Awful! We moved into a property that was unclean and on move out they deducted £712 from the deposit even though the property was left in BETTER condition than when we moved in. We left the property on the 27th of August it is now the 4th of October and we have still not received the reminder of the deposit despite being told that we would receive it two weeks ago. Multiple emails have been sent throughout the tenancy and after which have not been responded to and on the occasion they were there was only a partial response.NegativeResponsiveness, Quality, Professionalism

Ellen · 10 June 2022

★★★★★ 1/5

Google

Students AVOID! I was with eightfold for a year whilst I was a student and their customer service was terrible! They never answered emails or calls. 2 years after I move out I’m being sent letters to my house saying I owe over £1000 for gas and electric when that letter should be going to the landlord. I have told Eightfold this but they clearly haven’t done anything as the letters are still coming! Just save yourself the hassle and go with someone else!

Niamh · 10 June 2022

★★★★★ 1/5

Google

They were very responsive before we signed the contract but afterwards they seemed impatient every time I contacted them. We didn't live in the house due to COVID but we ensured the house was neat and clear of mould before moving out. However they took £400 out of our damage deposit for general cleaning even though in their report the only damage stated was dusty windowsills. Also it took almost 4 months for us to receive what was left of our deposits back since they were not responding to our emails. Then they tried to blame us for the delay. Please, I read bad reviews and went with this agency anyway because I loved the apartment but I really regretted it.They always spoke as if we were a nuisance to them and constantly seemed irritated. Unless you are okay with losing so much money don't go with them!NegativeResponsiveness, Quality, Professionalism, Value

John · 10 June 2022

★★★★★ 1/5

Google

Poor service. The house had a broken boiler at the time of their supervision before we had to move in, but apparently they didn't seem to notice. It took 10 days of cold showers and no heating since the time of our notification up until when someone acted and that was because we contacted a private worker despite our repeated emails. They are still yet to contact someone for repairing a broken lock I notified about 5 months ago. The owner is failing to pay the bills, and the agency is ignoring every email we send. At the time of coming to visit an apartment before renting, the agency's employer was unprofessional and didn't seem to know anything about the apartment. We are midway through the tenancy and this could yet get worse.

Edoardo · 10 June 2022