Trusted Agent profile · Brighton
★★★★★
338 reviews across 2 platforms
35 Providence Place, Brighton, BN1 4GE
Eightfold Property's office in Brighton, at 35 Providence Place, is rated 3.6 out of 5 across 338 reviews on two platforms, including 308 Google reviews rated 3.7.
Tell us what you need and we'll put you in touch. Eightfold Property hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
4/5
GoogleOverall a good experience renting as a student, the maintenance issues were solved promptly. Katie was always excellent with helping over the phone. Some of the agents should maybe have a bit more knowledge of the properties because I had to figure out a few things on my own and they couldn’t help, for example how to restart the boiler as no manual provided.
1/5
GooglePLEASE PLEASE DO NOT use them as a letting agency. Poor communication and constant violations of housing/tenancy laws, you will be left feeling like you're fighting for a safe and habitable place to live. No care for black mould, no hot water for a week (another legal violation), severe leak in roof was taken care of over a month after being reported, workers often coming in daily for weeks at a time for mantinence jobs that should've been completed before the tenancy. They will try to get away with whatever they can with minimal regard to tenants. Nightmare tenancy, please save yourself and steer clear completely. Funny how a large majority of the 5 star ratings are from the landlords.
Thank you for taking the time to leave us a review, Cara. As you know from our conversations, our agreement with your landlord did not include management of the property, which would include any maintenance; this was all carried out elsewhere and not something we have any control over. If you'd like to reach out, we'd be more than happy to discuss it further with you, but it does feel like this furstration is misdirected, whilst it certainly sounds justified!
5/5
GoogleStacey was brilliant! Help with a very serious issue I had, it had been bugging me for months but now my door doesn’t squeak! Got to work quickly and now I’m having a ball. Thanks Stacey!
1/5
GoogleThis is a terrible business, we leased a place for my daughter and they have failed to manage any of the issues faced in the property as well as allowing people to twice enter the property without approval giving me serious concerns about her safety. On the first occasion they entered her room and moved her stuff about so when she returns back she was scared stiff. The management are uncaring. unresponsive and unhelpful. I am now seeking legal action against them for trespass and harassment when it all could have been resolved by a simple phone call. Avoid them at all costs. Updated 23.1.26 Today, another person entered my daughter's house without permission. As you can see from the comment by Eightfold below, they would rather try to be clever and ignore the issue as opposed to resolving it. I am not the tenant but I am the guarantor and I pay for my daughter's lease, making me the client. I am glad that the comment in response from Eightfold below goes to show exactly how much they care about the safety of their tenants and their focus on avoiding resolution.
Thank you Scott, although I note that as you have stated here in your review, an in our records; you are not, nor have you ever been, one of our tenants.
1/5
TrustpilotAwful experience regarding the deposit return
I recently went through the deposit return process with Eightfold following the end of my tenancy and was an extremely frustrating experience. The agency initially proposed deductions totalling over £545 from our deposit. After reviewing the inventory and check-out reports, I discovered that several of these deductions were either unsupported or incorrect. We were initially charged for a desk chair that was supposedly missing, despite it being visible in the check-out photographs. We were also charged £75 for a supposedly missing portable thermostat, which us tenants knew was left within the property. After a lengthy exchange of emails and further checks that went on for weeks, the thermostat was eventually found and the charge was removed. To importantly note, the charge was only removed once I claimed the thermostat was most likely within a drawer which was undocumented in their check-out report. A mattress replacement charge was also withdrawn after it was accepted that there was no check-in evidence showing the condition of the mattress surface that was allegedly stained. Other charges were reduced or removed because they could not be properly evidenced. In the end, the proposed deductions were reduced, but only because I spent a considerable amount of time reviewing reports, comparing photographs, gathering evidence and repeatedly challenging the claims being made. My biggest concern is that many tenants would not have the time, confidence or knowledge to scrutinise inventory reports in this level of detail, especially students who are renting for their first time. Had I simply accepted the original proposal, I would have paid hundreds of pounds in deductions that were later shown to be incorrect or unsupported. The entire process was unnecessarily long, stressful and time-consuming. I do not believe tenants should have to fight this hard to correct multiple mistakes made by the Agency relating to their own deposit. I would strongly advise any tenant renting through Eightfold to review every proposed deduction carefully and compare it against the inventory and check-out reports before agreeing to anything... or, rent through a different agency!
5/5
GoogleMy son was lucky enough to find a lovely well kept property to rent as a student through Eightfold, they’ve been excellent agents throughout the 3 year tenancy, with a great problem solving app and friendly efficient staff and have just received our deposit back in full at the end of the tenancy.We can highly recommend this company, special thanks to Dan who made the whole process run smoothly 🙌
5/5
GoogleI cannot recommend Eightfold Property highly enough! They were the very first agency I worked with when I moved to Brighton from Poland years ago, and most recently, they were my penultimate agency. Throughout all these years, their team has been consistently outstanding. They genuinely care about their clients, always maintaining a bright, cheerful, and approachable attitude. Every single interaction with them has been a pleasure. They embody every quality a great property agency should have: professionalism, excellent communication, kindness, and genuine care for people. If you’re looking for an agency in Brighton that will actually look after you, Eightfold Property is hands down the best choice!🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰✌️
5/5
GoogleI had a good experience with Eightfold. I spoke to Dan, he was kind enough to give me very helpful advice on letting. He was knowledgeable, honest and approachable. I recommend Eighfold for their experience and manner, and hope to do business with them in the future.
1/5
TrustpilotAbsolute nightmare!
Absolute nightmare. Avoid this company. Rented a property through Eightfold Property and experienced nothing but disorganisation from day one when they lost the house keys. Upon moving in, we photographed pre-existing damage and reported it immediately. Eightfold ignored our maintenance requests for the duration of the tenancy, yet they later attempted to use that very same damage to withhold our deposit. They only issued a PARTIAL refund after we went to the expense of filing a small claims court case against them. If you value your time, energy, and money, save yourself the hassle and look elsewhere.
5/5
GoogleStacey was great from start to finish.. communication was excellent throughout and very impressed with the work he did for us. Thoroughly recommend
5/5
GoogleI would like to thank Stacey for his professional, polite and prompt response in relation to the issues that I encountered. Top Gent.
1/5
TrustpilotAbsolutely shocking letting agent
Absolutely shocking letting agent. Please do not rent a property from these clowns. Never mended anything in the house. My son was without a shower for a whole year, meaning 6 shared one shower. House was dirty when they moved in and rubbish left in rooms. Shelves were left hanging off the walls all year - no one ever answers emails and then empty promises on the phone. Landlords, also beware, this is your reputation too - and Eightfold don't care.
5/5
GoogleThanks to Stacey for providing such an incredible service. He really went above and beyond. This was very much appreciated.
5/5
GoogleI rented a property with Eightfold and they were great. Stacey was very helpful and sorted out some issues quickly.
5/5
GoogleI used eightfold to sell my flat. They helped me get the property ready for the market. They organised viewings - and secured a good price for my property and were helpful and efficient throughout the process. Highly recommended.
Thanks Janet, it was a pleasure working with you in getting your property sold. We wish you all the best of luck in your future endeavours.
5/5
GoogleStacey was so helpful. Helped me with issues at my property. A credit to the company he is!!
4/5
GoogleI have had a lovely experience with Eightfold over the years we mainly dealt with Dan & Janette who were lovely, they always sorted anything out that was needed. Thanks Guys
5/5
GoogleAs a buyer, the level of service I received from Eightfold Estate Agents over the last 3 months has been exceptional. Robert Hawley and his team were absolutely brilliant. Highly professional and knowledgeable, nothing was too much trouble and crucially for me during what can be a stressful process, my queries were responded to quickly. I am so impressed I’ll be using Eightfold’s services again in a few weeks to rent the property out. No better endorsement than that.
Hi Annettte, Thank you so much for your kind words, really glad to hear you found us so helpful and we look forward to assisting you with letting the flat. Can't wait to see what you have done with the place! If there's anything else you need from us, you know where we are. All the best, Robert.
1/5
TrustpilotAwful and unprofessional
Moved out in September, expected the deposit return process to be smooth and simple. Instead, they took months to send the check out report, and then claimed we owed them money, took months to respond to one email, and only responded once they were threatened with legal action. Overall incredibly unprofessional and unhelpful. They didn't even bother to fill out the deposit return statement properly, and once we pressed them on this they admitted they added charges that didn't exist. Definitely would not recommend to anyone to use this agency.
5/5
GoogleStacey was really helpful. Did a great job and very professional. Thanks.
5/5
GoogleHave rented off eightfold for 18 months now and they are the best letting agents iv ever been with i normally go through a man called stacey and he is always on the ball any problems he gets its sorted easy to deal with just like it should be although that wasent my experience before finding these guys
5/5
Google100% recommend this company, especially Stacey, Maintenance Manager extremely helpful
1/5
GoogleAn absolute disgraceful company. Never have I seen practice like this before. They are trying to milk every last cent out of tenants. Bad and very slow communication and did not address mould and damp issue. Update after they replied: I definitely have been a tenant of yours - unfortunately
Thank you for your review. Unfortunately, we have no record of anyone with your name ever having been a tenant of ours.
5/5
GoogleI had certain issues that I was unable to deal with myself & asked Mr Farmer if he was able to help me with them. Straight away he was there for me and got everything sorted out in very professional manner. I’m very grateful for his help & wouldn’t of been able to do it without him.
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Tell us what you need and we'll put you in touch. Eightfold Property hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
