Every review we hold for the Brighton office, from every platform, shown as written. First names only.
★★★★★ 1/5
GooglePoor communication and terrible customer service.
Update: I can see Eightfold management replies to my review.
I, fortunately, never had any contracts with Eightfold Property. I had three contacts with your advisor who couldn’t care less about my enquiries. That’s why I went with other agent. Hence a one star review. Your reply however shows how poorly you run your business. You got the wrong person.
Farid · 16 October 2024
Agent replied · 23 October 2024
Thank you for your review, Farid. This seems rather ironic, considering the number of phone calls, emails, and letters that went unanswered between you and your son, and your inability to pay rent on time, or in full. There is certainly a lot of poor communication here, but it was rather one sided.
★★★★★ 1/5
GoogleMe and my group had the worst possible experience imaginable with Eightfold Property. If you are a student (or otherwise) looking for properties to rent in Brighton, avoid this company. In our experience, terms that were clearly expressed previously by them, both written and spoken by the lettings manager himself, were later made out to be mere “mistakes” and so deadlines for due payment were drastically changed. They scoff down the phone at you when you enquire about terms of contract, and on one occasion we were hung up on by them. They are poorly trained in customer service, exceedingly ill-mannered and a both a disservice and waste of time to anyone with a genuine interest in seeking out property in Brighton.
Edited: I am revisiting my previous review to affirm that I have no regrets about my initial assessment of your service. Having rented with other agencies during my second year and now privately in my third year of university, I've found them all to be more graceful and professional than your agency could have ever been. The countless other one-star reviews seem to agree with me. Contrary to your claim of a 'saga,' we consistently kept you informed of the situation and updated on every change of circumstance. Having now experienced renting with other agencies and landlords in the Brighton and Hove area, I can confidently stand by my initial review. There are indeed more reliable and professional agencies available. I sincerely wish you the best of luck in enhancing your customer service and professionalism!
Manvir · 11 January 2024
Agent replied · 11 June 2024
Hi Manvir, thank you for taking the time to write a review. We do however, find these comments a little rich. To clarify. You secured a student house with half of a group, and were given deadlines to meet to complete paperwork, which were clearly detailed in the emails and paperwork you were given. You failed to meet any of these deadlines, or even manage to complete your group for the property, meaning the property had to be relisted. Your group were consistently passing us different excuses and looking to change deadlines, which we accommodated on several occasions, before having to cancel the proposed deal, when it was clear you could not meet what was required of you. We apologise if you were unhappy about the levels of patience from our staff, but they are only human and this entire saga was more than a little testing! We wish you all the best in your onward property search, but would suggest you get everything you need together before searching in future.
★★★★★ 5/5
GoogleI first moved into my flat in Brighton 13 years ago when Eightfold property was under its former name of Brighton Accommodation Agency. Dan the director was ran the business back then as it does now.
I found Dan to be both professional and passionate about the properties he first shows me and after seeing a couple, I decided to choose a flat in the North Laine area. The flat was perfect for me, and would have been perfect for a couple sharing. It was clean, and well maintained. Everything I expected, I was quite satisfied with my decision and pleasently surprised at Dan and Brighton Accommodation (Now Eightfold Property's) empathetic attitude.
Brighton has a notorious reputation when it comes to landlords and renting flats, things have changed now. Dan and the team at Eightfold have done a grand job in changing that attitude and to his hard work and credit, I think this needs to be recognised.
I never once had an issue with Eightfold, not in 13 years. They have always been courteous, kind and friendly, always listening and not looking to get you off the phone or short change you when it comes to any maintenance. Gladly, there was very little maintenance to be done on the flat. The odd tap washer, a new washing machine, but that was it.
Its been a thoroughly pleasant experience getting to know Dan and the Eightfold team over the years, not that I had many conversations with them, but when I needed something, even a copy of my contract, they always serviced my requirements without having to ask twice.
Eightfold seems to have been build around the common values of respect and dignity and not what renting a flat used to be in Brighton in the past.
Dan is passionate and enthusiastic about Eightfold, as he was when it was Brighton Accommodation Agency, he and the team care, they want their tenants to be happy and they go the extra mile to make sure that happens.
My only wish is that after relocating to another part of the country that I could have taken both Eightfold and the flat with me as I beleive I'm going to be hard pushed to find a better landlord or flat (for the rental price) not just in Brighton, but in the UK. I was honestly sad to leave.
On a final not, I want to mention the maintenance team? They came to my rescue when on my day of moving out, let me back in the flat after I locked myself out. No charge...just kindness, understanding and a first class service.
I will miss Eightfold, they have been awesome.PositiveResponsiveness, Quality, Professionalism, Value
Brian · 25 August 2022
★★★★★ 5/5
GoogleEightfold has been fantastic in supporting us with rental properties, Dan was great when showing us around the house with speedy responses and knowledge of the surrounding area and has answered any questions asked! Jeanette is fab, super helpful when we’ve asked any questions and been on it with communication between us and the landlord always speedy! Thanks so much guys- you’re great!
Millie · 11 January 2024
★★★★★ 5/5
GoogleThe maintenance man Stacey is an absolute diamond!!! This is the first time since living with eightfold that we have felt proper support and we are very grateful to him. He has been nothing but helpful to us and has gone above and beyond to fix our maintenance issues.
Jennifer · 10 June 2022
Agent replied · 11 June 2024
Hi Jennifer, thank you so much for your kind words. We're really sorry that you hadn't felt the support you needed from us in the past, but we are really glad that our changes are paying off that that this has improved for you. If you ever develop any concerns in future, please do let us know, as we are always looking to improve.
★★★★★ 1/5
TrustpilotIf I could give zero stars
If I could give zero stars, I would.
My experience with Eightfold Property has been truly awful. Throughout my time with them, I felt neglected, disrespected, and even mocked by members of the team. Rather than offering support, they seemed to go out of their way to make the experience as stressful and unpleasant as possible. They left us without a shower for over 4 months and literally moved someone else in our house while we were still paying for rent… guess hoe we found out? They sent us an email which was meant for the new tenant. This company is literally a scam. PLEASE RUN!
It’s clear from speaking with others locally that this reputation is well known in Brighton.
Please, do yourself a favour and avoid Eightfold Property entirely
. you deserve much better
Penelope · 29 April 2025
★★★★★ 5/5
GoogleEight fold properties Brighton thanks to Dan and his team we were able to source and secure a rental property in Brighton for our student Grand Daughter, nothing was too much trouble we drove them mad with questions all of which were answered in a timely manner. We would thoroughly recommend Eight Fold Properties.
Ross · 10 April 2024
★★★★★ 5/5
GoogleI have worked with Dan and the team for over 10 years. They have delivered great service and very quick in responding to any questions and issues I may have had. I highly recommend these guys, and would always recommend them to anyone looking for a property in Brighton & Hove.
Lise · 10 June 2021
Agent replied · 11 June 2024
Thanks Lise, we're really happy to have met expectations and are always here whenever you need us.
★★★★★ 1/5
GoogleI don't really do reviews, but these guys got under my skin. We did not have a good experience with Eightfold. We paid our rent on time.
We moved out because the landlord didn't address the mould problem. No one should live in a mouldy flat, but the landlord knew I was battling cancer at the time.
Then they tried to keep most of our deposit and charge for things that were already broken or clearly not our fault and we had to go through MyDeposit to get it back, this took 5 months. We didn't end up getting everything back, because our pictures of dirt in the flat when we moved in were not time stamped. We end up paying for some wear and tear on the paint work as well, they initially charged us to get the whole apartment repainted. We agreed to pay for the oven clean, but they initially charged us oven, hob and extractor fan and this amount didn't correspond with what they had actually paid to get this cleaned!?
Communication wasn't good throughout. They waited 3 weeks or so to reply to every email. At one point they just came in with new tenants, didn't ask us or let us know.
Worst thing is that now we've been through the process, we've seen all the detailed bills and they just painted over the mould again!!! Our rent was £1250pcm.
I think Eightfold is buddying up with landlords to harvest deposits, hence some positive reviews.
Advice for new tenants: Take a lot of pictures (timestamp!) when you move in even and especially from behind the toilet.
Anke · 10 June 2023
Agent replied · 11 June 2024
Hi Anke, thank you for taking the time to write a review. All tenancies we arrange are provided with a full photographic inventory and given the opportunity to amend it, should they wish. You know this, because you did so and signed it on every page. At no point did you make any mention of dirt. This report is then compared to the condition the property is returned in to produce a check-out report. Deposit returns are then assessed on this report.
The landlord proposed fairly reasonable costs to be recovered from you, which you know, as the deposit protection scheme later awarded them to the landlord. We have no control over the timeframe taken by government-mandated deposit schemes, but agree with you that they take far too long.
Funds deducted from deposits are against costs accrued by landlords, there is no way for it to benefit us as a business. The best way to avoid any deductions from your deposit is to return the property in the condition it was received in.
★★★★★ 5/5
GoogleI let my flat for around seven years through Eightfold Property, and I have to say I cannot fault the service they provide. In all that time I had a maximum of two or three months voids, normally a couple of weeks between tenancies. They respond directly to tenants and sort out minor repairs quickly and efficiently, but they also ensure tenants keep to their side of the bargain, with a good inventory service between tenancies and a reliable deposit return system. All in all, very happy with Dan and his colleagues.
Deborah · 10 June 2023
Agent replied · 11 June 2024
Thanks Deborah!
★★★★★ 5/5
GoogleThis is the best agency in Brighton. I am very grateful to them for their excellent work. They answer calls quickly and resolve any issues quickly. Special thanks to the lettings manager Kyle Woollon and the admin team. I had to complete all the documents within two days and move, which is practically impossible. The team did an unrealistically great job so that I could do it. If I could give 10 stars for their work, I would.... gladly xxx
Oksana · 10 June 2023
Agent replied · 11 June 2024
Thanks Oksana, we're always happy to help and you know where to find us if you need anything in future. I hope you're settling in well to your new home! Kyle
★★★★★ 5/5
GoogleWe rented with Eightfold during my second year of Uni and found them to be beyond helpful and understanding, so much so that we decided to rent with them for a second time with a new property! Half way through the tenancy the house was sold to a new landlord and therefore a new agency took over our tenancy (Grosvenor). Grosvenor are one of the most unprofessional, childish and greedy letting agents i've ever had the misfortune to deal with! Grosvenor (Kim Champion and Linda Strange) consistently ignored our emails and phone calls through out the tenancy even when they failed to pay a bill for wifi which we had to sort during the COVID 19 pandemic while writing our dissertations causing an immeasurable amount of stress when we couldn't leave the property. They also tried to charge us £1700 from our deposits for issues clearly detailed in the inventory provided by Eightfold at the start of our tenancy in addition to illegal charges as outlined in the Tenant Fees Act 2019 which thanks to Grosvsenor I've had to read in detail regularly. Dan, Jamie and all the staff at Eightfold provided us with excellent advice on how to deal with these rouge traders with prompt replies even when we were no longer customers with them. Eightfold was always happy to help and have provided understanding and consistently excellent service for us - thanks Dan you are the man!!PositiveProfessionalism
Ben · 14 June 2021
★★★★★ 5/5
GoogleEightfold Property are the best student housing agency in Brighton! The staff have always been very friendly and helpful. We decided to stay with them once our year tenancy ended and moved onto a new house with them. However, the landlord changed agency and we got moved to Grovsenor Properties by default, who not only have tried to use emotional blackmail to make us pity the landlord... they also have tried to take nearly half our deposit (£1500) despite us cleaning to house to a high standard- which we then we disputed- with a lot of help from Dan (Eightfold)! I would like to thank Dan and all the other Eightfold staff who have helped us immensely throughout this year despite not even having us as customers! While we were with them, they always resolved any issue we had as fast as they could and always got back to us quickly. They were happy to show us round as many properties as we liked and gave us lots of advice about renting. I strongly recommend this agency as they do not take advantage of students like most others do in Brighton!!!PositiveResponsiveness, Quality, Professionalism, Value
Lauren · 12 June 2021
★★★★★ 5/5
GoogleMy daughter has been at one of Eightfold's properties for a couple of months. Eightfold have been friendly and efficient throughout so far, but the reason I'm writing this review is their response to a minor emergency recently.
The property suffered an unforeseen inrush of rainwater in the middle of the night, leading to electrical problems, minor water damage and the continuous activation of the fire alarm. This was pretty distressing for the occupants but, Dan really stepped up and reassured everyone, promising to stay up himself for as long as it took to get things sorted
Thanks to Dan's efforts, things are now well on the way to being under control.PositiveResponsiveness, Professionalism
Paul · 10 June 2021
★★★★★ 1/5
GoogleSTUDENTS DO NOT RENT FROM THIS COMPANY
'Eightfold Property' is a new name for the old 'Brighton accommodation agency' , look at their reviews on google maps for other horror stories.
Where do I start....
- when we moved into the property we didnt have a kitchen
- House was always full of mould
- Heating didnt work
- never replied to emails
- took 5 months to replace a broken chair , emailed them every 2 weeks about it too.
- the house was so cold, because there was no insulation in the roof, this wasnt fixed until near the end of the tenancy.
- our deposit was given back over 2 months late after 2 phone calls a day, many being ignored, with different excuses being given each time.
I could go on , but you get the idea. You are better off living in a tent. terrible company, which i dont think a name change will fix
Adam · 10 June 2021
★★★★★ 5/5
GoogleWe worked with Eightfold as part of a recent property valuation process for a lending transaction. Rachel, the valuer, was particularly helpful. She communicated clearly throughout. When the number of units in the purchase changed, she promptly revised the valuation report to reflect the new details. Her professionalism and responsiveness made the process smooth and efficient. Highly recommended.
Natalie · 11 October 2025
★★★★★ 5/5
GoogleAbsolutely superb estate agents. I've moved afew times over the years and eightfold property are by far the most professional and we'll organised I have ever used. Dan was very professional and always there when we needed to ask anything. Would highly recommend to anyone wanting to rent as a tenant or landlord. 5* doesn't come close to the service we received. Great
Michelle · 10 June 2023
★★★★★ 5/5
GoogleEightfold have managed our rental properties for many years. Given their excellent property management services when it came time to sell a property we tasked them with the process. Robert, Dan and the team did a great job, they know the Brighton and HMO markets like the back of their hands and can be trusted in every step of the process.
Ben · 15 July 2023
★★★★★ 5/5
GoogleI came across Eightfold after a bad experience with other agents in the city and they have been a breath of fresh air. I can’t recommend them enough.
Tommy · 11 June 2026
★★★★★ 5/5
GoogleEightfold are a great letting agency; they are reliable, efficient for landlords, and fair and always helpful to tenants. They take a personal approach, and are always reachable. I would love to be renting with them again. It's great to know that there are such people working in Real Estate.
Viktualia · 16 December 2025
★★★★★ 5/5
GoogleAs a buyer I couldn't ask for a better agency than Eightfold.
Robert Hawley was tremendously helpful with our buying process. We had a really tight time frame to complete the purchase and he did everything he could to help us meet the deadline.
The service was excellent and always responding very quickly to our queries. We are so grateful!. 100% recommended
Paloma · 10 June 2023
★★★★★ 5/5
GoogleEightfold Property are a very efficient company and have been extremely supportive to myself as a tenant during my rental period.
Dan in particular has always been on hand with sound advice and Eightfold as a collective have consistently been expertly communicative.
Moving forward, I am renting another property through Eightfold because I consider them to be a very trustworthy and reliable letting agency.
Huge thanks to Dan and the Eightfold Team.
Gemma · 10 June 2022
★★★★★ 5/5
GoogleWhat a great company to deal with, found Stacey knowledgeable and extremely helpful.
Matt · 11 September 2026
★★★★★ 5/5
GoogleEightfold Property sold my house for me, and were really helpful the whole way along. Thanks team!
Phil · 11 August 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
