Eightfold Property Brighton reviews

★★★★★ 5/5

Google

We had a wonderful time. The property was perfect and couldn’t have wished for a better location. Just open the front door and you are in the middle of Brighton’s Lanes. Full of antique shops, bars, restaurants and walking distance to all the sights that Brighton has to offer. Short walk to Brighton seafront. Would stay there again without hesitation

Steph · 16 December 2025

★★★★★ 5/5

Google

We use Dan and the Team to manage our properties and that's exactly what they do , no nonsense , rent comes in, maintenance dealt with . They also achieved 47% more rent than we were getting by managing it ourselves . Happy days . Update 2 years on we have a tenancy turn around and the level of service and detail to get the house ready, with garden maintenance, decorating, cleaning is just awesome , like having your own team of Jedhis thank you team

Boom · 27 April 2025

★★★★★ 1/5

Google

I rented a 6-bedroom property as a student from Eightfold in September 2024. We walked into the property to find multiple bags of rubbish in the front garden, no running water in the kitchen, several pieces of furniture broken, a broken oven and a broken dishwasher. These issues took up to a month to be fixed with no regard for the tenants. Throughout the tenancy, we also had many issues, from a leaking shower, broken furniture and even a dead rat under the floor in a bedroom and a rodent infestation in the walls. The dead rat came with a horrific smell, meaning the tenant wasn't able to sleep in the room for 2 months. This was reported to Eightfold, and they refused to do anything about it and offered to buy an air freshener. After constant hassling, they sent a builder to throw some concrete in the gap next to the house where the rodents were entering. When the time came, and our tenancy ended, they tried to take over half of our £5000 deposit for ridiculous "issues". They charged £300 for dust, £240 for a worktop that was "replaced", which we later found had never been replaced. Also, if you rent with them, do not choose their bill package, as they will hit you with a final "bill" that is inaccurate, and they cannot provide any evidence for these utility costs. We had to raise a dispute with the TDS in order to get our deposit back, and after 4 months of negotiations, Eightfold were not able to provide any evidence to the TDS, and we were awarded our entire deposit back. As a student in Brighton, do not rent with Eightfold.

Mila · 16 February 2026

★★★★★ 1/5

Trustpilot

Eightfold will not return your deposit and leave you to live with rodents

I rented a 6-bedroom property as a student from Eightfold in September 2024. We walked into the property to find multiple bags of rubbish in the front garden, no running water in the kitchen, several pieces of furniture broken, a broken oven and a broken dishwasher. These issues took up to a month to be fixed with no regard for the tenants. Throughout the tenancy, we also had many issues, from a leaking shower, broken furniture and even a dead rat under the floor in a bedroom and a rodent infestation in the walls. The dead rat came with a horrific smell, meaning the tenant wasn't able to sleep in the room for 2 months. This was reported to Eightfold, and they refused to do anything about it and offered to buy an air freshener. After constant hassling, they sent a builder to throw some concrete in the gap next to the house where the rodents were entering. When the time came, and our tenancy ended, they tried to take over half of our £5000 deposit for ridiculous "issues". They charged £300 for dust, £240 for a worktop that was "replaced", which we later found had never been replaced. Also, if you rent with them, do not choose their bill package, as they will hit you with a final "bill" that is inaccurate, and they cannot provide any evidence for these utility costs. We had to raise a dispute with the TDS in order to get our deposit back, and after 4 months of negotiations, Eightfold were not able to provide any evidence to the TDS, and we were awarded our entire deposit back. As a student in Brighton, do not rent with Eightfold.

Mila · 30 January 2026

★★★★★ 5/5

Google

Dan and the team are without doubt the best agents I have worked with. Each member of the team is solution-driven, proactive and very honest - three qualities seriously lacking in this industry. As an example, I was let down by other agents who unfortunately left one of my properties in a terrible state. As soon as I instructed Eightfold, the team sprung into action and helped me turn a loss making property into a profit generator. Their connections with Brighton & Hove Council as well as various institutions in the area who offer tenants are excellent. On personal note, each individual I have dealt with has been friendly, charming and there to help make my business a success. Eightfold Property, in my opinion, set the standard for what agents in this industry should aspire to be. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value

Alberto · 10 June 2021

★★★★★ 5/5

Google

The eightfold team have been fantastic during the COVID1-9 pandemic. Dan was responsive to our concerns that as students, we would not be able to return to the property due to online learning and being unable to travel back to our university accommodation. Dan was helpful and understanding and was quick to find new tenants. Dan worked hard to get things moving as quick as possible and within a matter of days we were all moved out. Eightfold were quick to respond to any queries and we had our full deposit returned. Would highly recommend. I would like to personally thank Dan and the team for helping us during these difficult times.PositiveResponsiveness, Professionalism

Catrin · 10 June 2021

★★★★★ 5/5

Google

We have had an excellent experience renting with Eightfold. The team were quick to respond to any maintenance requests we made and were in regular contact to ensure issues were solved. Dan was extremely helpful when we raised concerns about not being able to return to the property due to the COVID-19 pandemic. He quickly found new tenants, who were able to move in within a week, and our full deposit was returned. We had a much better experience with Eightfold than with another student lettings agency in the previous year, so wish we found them sooner! Thanks again to Dan and the team for being so helpful.PositiveResponsiveness, Professionalism

Sophie · 10 June 2021

★★★★★ 5/5

Trustpilot

Eightfold Property put the trust in to…

Eightfold Property put the trust in to Trustpilot! Just completed the sale. Robert was always available in a relaxed manner throughout the whole selling process of our flat in Sovereign Harbour. Always there in the background taking care of details and chasing up the myriad of requests the Solicitors on both sides came up with. Previously we let the property with Eightfold so when it came to answering questions about the services and fixtures and fittings we as distant landlords,who have only ever entered the property once in twenty years, could rely on Robert to supply all that information and take the load off us! Well done and thank you Eightfold Property.

John · 26 May 2024

★★★★★ 1/5

Google

In short: If you love rats, black mould, endless leaks, sub par maintenance, collapsing ceilings, theft of half your deposit & pathetic customer service then Eightfold are the perfect landlords for you Longer: We had issues throughout the tenancy at 60 Riley Road, our shower would leak through the ceiling of our kitchen causing issues with the electrics to the point that it finally tripped all the electrics in the house resulting in an electrician turning up and putting the lamp in the kitchen in a binbag with gaffa tape round it and leaving it like that for 2 months. Then there was mould all over the property, severe damp, constant humidity problems, rats under the sink, etc. Then at the end of the tenancy they gave us a check out form riddled with inaccuracies & falsehoods. Then they kept gaslighting via email claiming I didn’t know what I was being charged for (which was why I was emailing them as they didn’t give the detailed charge list until I got the Tenancy Deposit Scheme involved). They then dragged this out for weeks constantly taking the maximum allowed amount of time before getting back to us with anything. Billed us £70 (negotiated down from 90) for a garden they refused to provide us any gardening equipment for. They also falsely claimed the oven was so dirty it needed an additional £45 cleaning fee to sort (they reluctantly removed this when I showed photo evidence it was professionally cleaned prior to us moving out) they also had to half the cleaning fee after claiming it wasn’t professionally cleaned despite invoices and photo evidence. And that’s not even getting into claiming we installed a mirror that was in the check in form or accusing us of installing the doorbell cable lol. Thankfully after months of back and forth with the TDS the deductions were halved and we got back an extra £100 per tenant. To avoid. PS. Next time don’t be so rude via email, you never know when you might run into someone petty enough to take you to the Tenancy Deposit Scheme like I did.

Louis · 16 December 2025

★★★★★ 5/5

Google

Really good experience buying through Eightfold. We found Robert extremely helpful and a pleasure to deal with in our somewhat complicated case. Easily the best estate agent we met and viewed with during our long property search before buying too. Strongly recommended!

James · 11 September 2026

★★★★★ 1/5

Google

Eightfold were extremely difficult to deal with throughout a purchase application. Their sales staff were always slow to respond and had brought the property to market knowing that there was incomplete documentation in place (no HMO License). The property that they were selling also showed signs of neglect, which was managed by their lettings department. I have been forced to lodge a formal complaint

Rob · 2 April 2026

★★★★★ 1/5

Google

Eightfold Property is without doubt the worst and most dangerous letting agency I have ever dealt with. Please take time to read about the deposit review lower down before choosing them. Gas Leak, Evacuated at 1 AM In March, we suffered a major gas leak that filled the property and forced us to call emergency services in the middle of the night. We had to evacuate at 1 a.m. and wait outside for two hours while the property was made safe. The emergency engineer confirmed that the level of gas in the house was so severe that even turning on a light could have caused an explosion. Despite the seriousness of the situation, Eightfold failed to act quickly. We were left without hot water for six days, and they showed no urgency whatsoever. Wi-Fi / Internet Failure We also endured months of unusable Wi-Fi. We reported it repeatedly from October onward, yet nothing was done. Over Christmas they replaced the router without telling us, leaving the internet completely dead when we returned. It wasn’t properly fixed until March / April, long after the academic year was effectively over. Deposit Scam When the tenancy ended, Eightfold tried to withhold nearly half of our deposit for ridiculous reasons: • “Bobbling on mattresses”, obvious wear and tear. • “Missing cutlery”, everything was returned (we have photo proof). • “Scuffed shelving”, just needed a wipe, already covered by the cleaning charge. • Plus other invented issues with zero photographic evidence. Even worse, when we challenged them, their replies were often just “understood and amended.” In other words, they quietly removed charges once called out, not because they were fair, but because they knew they couldn’t justify them. They clearly try their luck with every property, banking on most tenants being too busy to notice or challenge the made-up deductions. When we provided full photo and email evidence, they dismissed it with “we don’t agree.” After we said we would escalate to the Tenancy Deposit Scheme, they simply stopped replying. It’s unprofessional, dishonest, and exploitative.

Louis · 11 November 2025

★★★★★ 1/5

Google

If you're a student that values your sanity, don't use this company! So unprofessional, barely responded to emails (response time average about a month). Paul ignored my request to provide receipts for charges to the deposit which is a legal obligation if requested. Took about a month after we moved out to get any update on the deposit, I called multiple times and the guy on the phone had no idea what was going about the situation. So disrespectful to students, felt like they purposedly ignored me just because they knew I was a student and therefore assumed I would just accept their delusional deductions to my deposit. Quickest response time I've ever had from them is them responding to this review to protect their dignity.

Kirsty · 16 October 2024

★★★★★ 1/5

Google

Moved in to a recently painted flat (in April) which was clearly covering up lots of mould in the flat. After 4 months of requesting for fixes on numerous things; broken back door letting in water, fan in bathroom not working, rendering on exterior of property bust ETC.. nothing had been done (the request was during summer when the weather was reasonable). A dehumidifier was offered 2 months later after pestering them about the request but this has had a limited impact to all of the mould in each room. We could fill up a dehumidifier within 4 hours in certain parts of the room and this was the only immediate solution they gave. This is now affecting my health and the agency have not been able to document any of my issues positively, asking for photos a number of times when they were in a previous email etc... not documenting the issues correctly. During this whole process I have had limited contact from the agency, and the maintenance team have been better after going in, in person. There were however promises made about getting these issues resolved, and although there was no time frame mentioned, two months and no contact is not good enough. Will be moving out ASAP because this is negatively affecting my health, with all the moisture and mould spores in the air.

Max · 12 December 2023

★★★★★ 2/5

Google

My experience over the past 12 months: Complete mess. Nobody seems to know what they’re doing. Systems don’t work, communication is terrible. Nobody in the office seems to talk to each other and chasing things up doesn’t get anything done. Eightfold seem very organised when it comes to taking your money but the only way to get any issues resolved or money they owe back is to go directly through the company director or if you have a nice landlord. The house with the friendly landlord was nice, the apartment with the slum landlord is not nice I am talking about student properties however, they probably care more if you’re buying

Will · 11 October 2025

★★★★★ 5/5

Google

I use Eightfold to manage my holiday rental flat and they have been wonderful, taken all the stress off my plate and increased my number of bookings. I will be recommending them to anyone else looking to rent out an Air BNB.

Debra · 11 August 2026

★★★★★ 5/5

Google

Great communication, amazing service and so professional team. The first communication was with Robert who did us excellent job of buying our property. Robert was patient, supportive, helpful and highly experienced. Robert highly recommended Dan to manage the property which is so helpful as he is an expert and knows what he is doing. Also we had lots of help from Charlie and Kyle. They did a great job for us. Lots of thanks for all the team. We are grateful and appreciate what they did for us.

Lilian · 13 October 2023

★★★★★ 5/5

Google

Deal with these guys alot throughout the year and find them all very easy to get on with. Stacey, Steve and paul are the ones I speak with the most and are all very accommodating and approachable.

Wes · 11 September 2026

★★★★★ 5/5

Google

Eightfold were always really helpful and quick to communicate. They made both my move in and move out run as smoothly as possible, and responded to any queries I had in a quick and friendly manner.

Hebe · 11 September 2026

★★★★★ 5/5

Google

We have just had the most amazing experience staying in The Fisherman's Cottage, right in the heart of Brighton for a week. It was like stepping back into history, but with all the mod cons. Walking out of the door, surrounded by buzzing restaurants, bars and shops was a dream come true. Thank you Eightfold Property for the most perfect break and we will be highly recommending your service.

Wendy · 16 December 2025

★★★★★ 5/5

Google

I live next door to a property managed by Eightfold and when I contacted them about the wall between our properties they were efficient and effective in handling this. They really did manage the issue and helped find a solution with kindness and consideration. I dealt with Steve.

Helen · 10 June 2023

★★★★★ 5/5

Google

Dan has been nothing but great the whole year. Not only was he quick to rectify my issues with one of his employees but he also kept regular correspondence during the whole ordeal. I have edited this review to reflect his quick response and prim and proper conduct. If you have any issues with the estate agency simply contact Dan and he will quickly rectify any issues. I definitely would recommend eightfold as they, other than one, have all been lovely and helpful throughout the year. I will definitely be using them again once I'm back in brighton. I will leave the original review there for transparency sale to show how much Dan tried to help me out in my situation, and to show that not ever7 review is as black and white as it may seem. Note, the following review is outdated and has been changed: Throughout the year I've had a decent cordial relationship with the staff at eightfold. However, last week I called regarding my houses deposit and for any advice that Dan could provide. Instead of aiding me, Steve, who "knows nothing about deposits" wouldn't let me speak to a member of the deposits team and laughed at me when I asked to speak with Dan. I then asked what day I could call to speak with Dan and he said that he "just wouldn't tell me" and laughed again. This is the same estate agent who didn't know anything about a house he wanted us to move into, and even told us wrong information that Dan had to correct. Disgraceful, unproffesionalism at its finest, had I not had this interaction with Steve I wouldn't have left a poor review, it would have been decently positive. But every single interaction with Steve has been negative and really makes me realise that for a good eightfold experience it's really down to whoever answers the phone. It really does explain to me why there is about 50 percent negative reviews.

DEx · 10 June 2023

★★★★★ 5/5

Google

Robert was friendly and helpful throughout and answered all of our questions promptly. Thank you, we are so excited with our new home!

Lauren · 11 October 2025

★★★★★ 5/5

Google

Dan and Jeanette were always very helpful and friendly throughout the duration of the time that they managed our tenancy / property. All reported repairs were fixed in a timely fashion. I would happily rent through Eightfold again.

Tim · 24 April 2025