Trusted Agent profile · Brighton
★★★★★
1,363 reviews across 2 platforms
219 Preston Road, Brighton, BN1 6SA
Brand Vaughan's office in Brighton, at 219 Preston Road, is rated 4.5 out of 5 across 1,363 reviews on two platforms, including 239 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Brand Vaughan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
TrustpilotLandlord's review
I have been a landlord in Brighton for 20 years and been through many different agents for tenant introductions over the years.Brand Vaughan are in my opinion undoubtedly the best. Very professional and efficient. I highly recommend.
Thank you for your feedback George, This is great to hear.
5/5
TrustpilotProfessional, Friendly Service
Excellent service so far - very responsive and my flat was let within 2 days of going on market! Many Thanks Abi, Jenna and team.
5/5
TrustpilotCharlotte was a great estate agent
Charlotte was a great estate agent. Very approachable, professional, and excellent communicator. She kept us up to speed at all times through the buying process, and kept abreast of all developments along the chain. Good job! Thankyou.😊
5/5
TrustpilotDamien and Holly were great with the…
Damien and Holly were great with the sale of our property, and remained professional, efficient and understanding, especially when we lost two buyers through no fault of theirs. Would recommend them.
5/5
TrustpilotVery professional and knowledgeable A****
Had a very professional and knowledgeable service with Michon Mackay, in particular Sarah Mc. I could get in touch easily and had all my questions answered and queries dealt with in a quick and efficient manner. Highly recommended.
4/5
TrustpilotRental Property
So far, Brand Vaughan has kept me up-to-date on the progress of my potential rental property as well as prompt and helpful in answering my enquiries.
Thank you so much for your review Colin.
5/5
TrustpilotExcellent agents
I have always found agents at Brand Vaughan to be very professional, efficient, helpful and charming.I feel I can trust them totally in taking care of renting my property.
We are thrilled to hear that you enjoyed your experience with us. Thank you for sharing your positive feedback and for choosing our services. We look forward to working with you more in the future.
5/5
TrustpilotVery helpful
Jay was great, really helpful and efficient. I was moved in 3 working days after viewing the flat. Thank you to jay and the team for such a stress free move. Highly recommend!
5/5
TrustpilotSuper service super sale thanks!
From initial enquiry to eventual sale they have been very impressive.Started with Glen who really appeared to know the value and pitch it perfectly.Just before we launched lockdown hit. When contacting during lockdown Damien took it through to the end. He again was spot on, appearing to know just when to ask for a bit more and then once sale was agreed knew how hard to push to get over the line.Super slick and super service really recommend to anyone!
5/5
TrustpilotI have been looked after by Abi Mallett…
I have been looked after by Abi Mallett who has been so kind and helpful. she's a credit to the business, and has made the stressful process of moving house a lot easier for myself and my housemates.
This is great to hear, thank you.
5/5
TrustpilotVery quick easy communication and…
Very quick easy communication and friendly people working there
We appreciate your fantastic review! It's wonderful to know that our team met your expectations.
5/5
TrustpilotSelling a house during the pandemic. .......never easy.......,,
We have just sold our property in Kemptown. Selling a house, no matter when, is always challenging but attempting to find a buyer and then to complete the sale during Covid-19 has been a very harem-scarem process. Thankfully, Josh Pennycot from the Kemptown branch of Mischon Mackay has eased the challenge, been there to mop fevered brows and provided a trusted sounding board for us throughout the process.Josh helped enormously to smooth the selling process - his eminent communication skills, coupled with tact and a friendly demeanour, ensured our property was postively shown to a significant number of potential buyers. Then, once a decision was made on the sale, Josh helped both ourselves and the buyers through a torturous path involving the simultaneous exchange of contracts and completion.So - what could have been a total nightmare was, thanks to the help and professionalism of Josh and his colleagues at Mischon Mackay, a very manageable if not enjoyable process.
5/5
TrustpilotDuring the changeover from one group of…
During the changeover from one group of tenants to another Brand Vaughan we very organised and reactive to my requests and speedily sorted everything out.
We are thrilled to hear this, thank you so much for your review Michael.
1/5
Trustpilotif i could give -5 stars I would
if i could give -5 stars I would. if you want to get shouted at for reporting health hazards and thing you agreed to get fixed before moving in then by all means let via Brand Vaughan.
Dear Harry, thank you for sharing your feedback. Having checked our system we cannot locate your details as a customer of ours, but we’d like to learn more of your experience and how we can improve, so please feel free to get in touch with our team via customercare@brandvaughan.co.uk if you would like to discuss this in more detail. Thank you.
5/5
TrustpilotVery efficient and professional
Very efficient and professional, and very helpful with any queries we had in finding a place to rent. Abbie in particular was awesome in helping finalise our offer for a property and super friendly!
Great to hear this, thank you Callum.
5/5
TrustpilotExcellent service during COVID-19 lockdown
As a tenant of a property which is managed by Mischon Mackay we recently were in the unfortunate situation during lockdown of the macerator pump stopping working in the kitchen - this is required to pump all kitchen waste water out of the of the house, including the dishwasher and washing machine.I was very pleased to get a quick reply to my email from Jordan, at Mischon Mackay, on a Saturday morning to discuss the problem, and how diligently she worked with plumbers, including speaking to them on the phone in the evening after hours, to try to get the pump repaired asap during this difficult time when people are working with reduced staff and the difficulties of social distancing and lockdown. I am delighted (and relieved) to say the pump has been repaired and the engineers that attended were professional and compliant with all health and safety requirements at this difficult time. Excellent service - thank you!
1/5
TrustpilotUnprofessional, Unknowledgeable and Immature
I had a problem with them as they were trying to get just my guarantor to cover more of the rent (3 times what I was meant to pay) as other guarantors could not afford that. I asked them to correct that, otherwise, I would start taking legal action. They told me that they would sort it out so that my guarantor was only covering my rent and I was told that it would be done in around 2-3 working days. About a week later, I get an email saying that I had two weeks to pay the remainder of my first month's rent. I told them that I would not pay any more until the previously agreed upon arrangements were sorted. So they canceled my contract with them.They are disgusting, unknowledgeable, and conniving. I am now glad that they have canceled my contact as I am now able to take them to court for my money back and they are unable to squeeze me for any more money. They will try to take advantage of you and tell you what you want to hear, but it is all smoke and no fire. When you ask them a question, you get "I don't know" and you better be happy with it otherwise they hang up and avoid you like the plague. The way that they have acted, is immature and unprofessional.
5/5
GoogleEveryone in the office replied to my emails promptly, answered my questions. I was kept fully informed of progression which made it far less stressful. Many thanks
Great to hear this, thank you so much for your review Victoria.
5/5
TrustpilotSmooth
Scheduling the viewing was easy and efficient. The viewing was carried out smoothly in a timely manner, and the offer submission done online followed by a call for confirmation. Nothing to complain about.
Thank you so much for your review.
5/5
Trustpilothappy to recommend
I’ve just rented a property through Brand Vaughan and found them to be really helpful and thorough and able to answer my questions as and when they have arisen. Would be happy to use again.
Thank you Laura.
1/5
TrustpilotAwful agency
Awful communication, I wonder if they even read our original application. Estate agents are rude and strung us along. Now having to fight them for the return of our holding fee. Disgraceful people.
Dear Jack, thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
5/5
TrustpilotLucy support and inform us very well
Lucy support and inform us very well. Apartment s photos in the website was reflecting the real features of the apartment we view.
Great to hear this, thank you so much for your review Bartu.
5/5
TrustpilotThey were great from start to finish
They were great from start to finish - getting this sale over the line and Holly Davis always being available, knowledgeable and active.
Great to hear this, thank you so much for your review Anne.
5/5
TrustpilotThank you so much Amy and Sarah
Thank you so much Amy and Sarah. You have helped me so much and made the move so much less stressful. Thank you for being great at communicating so well, promptly and with care.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Brand Vaughan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
