Brand Vaughan Brighton reviews

★★★★★ 5/5

Trustpilot

The viewing and general communication…

The viewing and general communication was friendly and informative

James · 16 May 2024

★★★★★ 5/5

Trustpilot

Great, professional service

As a first-time buyer, the process of buying was pretty confusing and nerve-wracking. Amy and Sue both helped to find the place I'm moving to, and were super professional and helpful the whole way through the process. Thank you!

Alistair · 1 September 2021

★★★★★ 1/5

Trustpilot

Never use Brand Vaughan

Never use Brand Vaughan! They're a completely unprofessional and dishonest company. Even after successfully winning a legal case against them for breaking regulations they still haven't changed their conduct. They even ended up insulting me via email and when I complained about it, the person who had insulted me was the person dealing with complaint procedures and refused to investigate themselves or escalate the complaint to their superior.

Alexander · 20 February 2022

★★★★★ 5/5

Trustpilot

We have had a couple of snagging issues…

We have had a couple of snagging issues with the rented property that have been dealt with speedily and professionally by BV.

Bernie · 26 July 2023

★★★★★ 4/5

Trustpilot

Above and beyond behaviour, however late sending the TA through

On our move in day, we were stuck in traffic and ended up having an 8 hour drive from Leeds to Brighton. We missed the opening times of the office so we were scared we wouldn't be able to move in. However Mia, went above and beyond and met us in a cafe in town so we could sign our TA and move in that day. She was a life saver 5 stars.The only small hiccup we've had is that our TA was sent to us only a few hours before we moved in (whilst on the 8 hour drive) so we didn't get a chance to read it properly before moving in. Unfortunately, this resulted in some miscommunication to us, which resulted in us owing money to our landlord which we should have never had to pay had we received the TA in time.

Bea · 18 July 2018

★★★★★ 5/5

Trustpilot

Excellent service from Mission Mackay's 7 Dials office

I recently sold a property through Mission Mackay's 7 Dials office and have been thoroughly impressed by their all round professionalism. From first meeting through to marketing and then securing a speedy sale at the full asking price I felt that my business was really important to them and that this was a company who took pride in offering a great service. The sale all went smoothly and I was kept informed every step of the way. I would have no hesitation in recommending Mission Mackay and I will certainly use them again in the future.

Luisa · 27 June 2018

★★★★★ 1/5

Trustpilot

Poor communication

When my son first tried to move in they gave him the wrong keys, when he tried to go and get this put right the office was closed. Many phone calls from us and they begrudgingly opened the office so he could move in. Not great for a young student away from home for the first time. Service since has not been much better with almost non-existent communication and regular failure to respond.

Andrew · 15 March 2021

★★★★★ 3/5

Google

I would like to recommend Karen Franks at Brand Vaughan in Preston Park. She provided an excellent service in making sure our sale went through, and was helpful, professional and courteous throughout.

Hilary · 14 June 2018

★★★★★ 5/5

Trustpilot

House sale

The company provided an excellent service from start to finish. They always kept us appraised of latest developments and were always prompt and reliable in responding to our queries. All the staff were friendly, polite and on the ball and I would have no hesitation in using them again.

Sue · 20 June 2017

★★★★★ 5/5

Google

Brand Vaughan dealt with everything efficiently and timely. They worked around my timing for viewing and were helpful during the buying process.

Barbara · 18 July 2023

★★★★★ 5/5

Trustpilot

Genuinely fabulous experience

Genuinely fabulous experience. The team were friendly and regularly went above and beyond from Felix calling me to provide updates as well as offers whilst I was working in Geneva to the fabulous Dee who saved my blushes when removers hadn't quite moved everything and went in and helped clear things to the new buyers satisfaction. A truly great team effort!!!

JOANNE · 9 December 2022

★★★★★ 2/5

Trustpilot

Unable to do simple tasks

Despite the staff being friendly, their inability to sell a house began to grate over a six month period and i switched estate agent. They had opne job and they failed.

Teddy · 25 October 2024

★★★★★ 5/5

Trustpilot

Couldn't be happier

It's only been a week in our new home and thanks certainly goes to Beth and Dan who were a delight to deal with and who were both professional and persistent in dealing with all our needs and keeping us informed through out.Beth in particular went the extra mile and her overal approach and tenacity left us feeling confident and assured. We now have our forever home and all their efforts to achieve this is greatly appreciated.

Jo · 4 January 2020

★★★★★ 5/5

Trustpilot

Super professional and personable

In the sale of our property we were assisted by Thomas Gannaway who did everything he could to find a buyer and get us to exchange as smoothly as possible.He called back when needed and provided unprompted updates to reassure us things were progressing or to let us know what the hold up was.Despite having numerous difficulties he worked through them all and did a lot of chasing to ensure matters progressed in a timely fashion.Super professional and personable he’s a real credit to the agency.

Simon · 24 April 2018

★★★★★ 5/5

Trustpilot

A Swift-Action team is a pleasure to…

A Swift-Action team is a pleasure to work with, taking a stress out of property letting business. Even now, I am comfortable heading heading on my annual leave, despite my flat being in-between tenancies and undergoing some renovations. I know It is in safe hands, and details will be organised and followed through, without me needing to be glued to the phone. This is what good property management is all about. Thanks to all the team, and Specifically Amie, Maria and Jay!

Jaroslav · 20 March 2018

★★★★★ 5/5

Trustpilot

Great customer service

I have used Brand Vaughan a few times now and every time I get a super fast response and the staff are really friendly! Got my dream apartment in a matter of days :)

Iona · 29 April 2022

★★★★★ 5/5

Trustpilot

Excellent service in their trade!

As an operating business. They are very thorough (which is how we want things to be). They are prompt, professional and reliable.

Bernard · 6 July 2023

★★★★★ 5/5

Trustpilot

Camilla help us very good all way…

Camilla help us very good all way through and I m glad we go with brandVaughn ones again thank you to the team

Aydin · 31 May 2023

★★★★★ 5/5

Trustpilot

First class service!

Our stressful sale has been handled with professional competence, particularly by Amy Newman. She always went the extra yard to assist, find out what was happening (or not) and she kept us fully informed. It was beyond first class service.

Chris · 25 March 2021

★★★★★ 5/5

Trustpilot

Great communication and easy to work…

Great communication and easy to work with.

Ben · 30 May 2024

★★★★★ 5/5

Trustpilot

Jenny was quite awesome to deal with

Jenny was quite awesome to deal with. She did practically anything anyone could have done. She was also patient and calm.

Akandedayo · 18 October 2021

★★★★★ 5/5

Google

Jason, both me and my wife really appreciate you taking the time out at such short notice and late in the day. The advice you gave us really made sense and was happy with the price you estimated. Your knowledge of the area as a whole was refreshing and made us feel more positive about selling. We will finish the work as you suggested and as soon as this is done we will be in touch. Excellent service Mark P

Mark · 14 June 2017

★★★★★ 5/5

Google

Just exchanged with BV. Everything about this agency has been professional and helpful from the start. The initial photos and brochure produced were excellent and our house sold in a matter of days. They were very good at emailing viewing times once confirmed by phone and then getting and giving feedback to us. Their system seems to work really well with good communication all round. Then there is a special person liaising after offer is accepted too, dealing with each side's solicitors and supporting things till exchange. A really professional outfit and I wouldn't hesitate to recommend them.

Kris · 14 June 2017

★★★★★ 5/5

Trustpilot

Abi and Joshua have been a pleasure to…

Abi and Joshua have been a pleasure to work with. They listened to my requests and needs, we’re patient with me and worked hard to find the right match for tenant.

Adam · 9 August 2022