Trusted Agent profile · Brighton
★★★★★
1,301 reviews across 2 platforms
110 St. Georges Road, Brighton, BN2 1EA
Brand Vaughan's office in Brighton, at 110 St. Georges Road, is rated 4.4 out of 5 across 1,301 reviews on two platforms, including 208 Google reviews rated 4.0.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
TrustpilotThe team were very helpful when booking…
The team were very helpful when booking the viewing, when having the viewing, and sorting everything we've needed. Everyone has been extremely friendly, helpful and knowledgeable!
Thank you for your kind review Samuel.
5/5
TrustpilotRecommendation
Everyone I had contact with at Hurstpierpoint branch was extremely helpful and were able toSell my house in spite of the difficulties that the structure of the building caused . I would be happy to recommend their services in future Mary Yates
Thank you Mrs Yates for your kind review, I am delighted that you have felt our Hurstpierpoint office were helpful and dealt with difficulties well. Thank you for agreeing to recommend us, be sure to let us know if you do so we can enter you into our refer a friend scheme.
5/5
TrustpilotGreat service
Great service, Samim was very efficient and a pleasure to deal with.
5/5
TrustpilotWe'd been looking for a new home for…
We'd been looking for a new home for years, and to have Damien on our side throughout the process of finally finding somewhere was an absolute blessing! Thank you so much.
Hi NickThanks for your lovely review, Damien has a huge amount of experience so you were in safe hands but it's good to know that you felt he was on your side. Thanks againSteve Neocleous
5/5
TrustpilotGreat support from the Brighton office
The Brighton office -- represented by the wonderful Drew -- went to great lengths to help me with a long-distance house sale during the pandemic. I can really recommend them.
Hi PaulReally great to hear that you thought Drew was wonderful, no doubt the pandemic added extra concern so it's good to know that you felt she went the extra mile. Kind regardsSteve Neocleous
5/5
TrustpilotExcellent experience again!
We already felt that this company was excellent from previous experiences so had no hesitation in using them again to sell a property for us.They knew the area and were responsive to our needs as a seller.Would always recommend this company.
Thank you very much for taking the time to write us such a lovely review and we are delighted you have repeatedly had a positive experience when using our services. Don't forget to let us know if you do recommend us to anyone so that you can take advantage of or recommend a friend scheme. Thank you again.
5/5
TrustpilotSuch a friendly and helpful maintenance…
Such a friendly and helpful maintenance team. Everything is addressed quickly and professionally
5/5
TrustpilotOrganising our flat rental with Natasha…
Organising our flat rental with Natasha was very easy. We found her very helpful, efficient and easy to contact.thank youPaul
1/5
TrustpilotZero response and time wasters.
Zero response and time wasters.Make sure to follow up on your targets every 10min or you might just lose it for a few £.They won’t say if an offer was raised, very careful!
Good Afternoon,I’m very sorry that you feel dissatisfied with the recent service you received from Mishon Mackay. I understand that you are disappointed you did not secure the property you wanted. Unfortunately we had numerous offers on the property and our landlord did take some time to decide on who they wanted to proceed with. I can assure you, as I pointed out yesterday evening , we do not like having to tell people they have been unsuccessful with their application and if any other properties come to the market matching your requirements we will let you know.Jay
5/5
GoogleGreat service and good communication from beginning to end. Thank you.
Great to hear this, thank you so much for your review James.
5/5
TrustpilotWe had the most wonderful service from…
We had the most wonderful service from Sarah McCarthy and Chris when selling our house. Nothing was too much trouble and we were able to have a meeting at our convenience with Sarah when we needed to clear up a few matters. Moving can be a very emotional business and super stressful but we were put at our ease and taken through step by step. Really good communicators.
5/5
TrustpilotExcellent communication and service…
Excellent communication and service from Connor
Thank you for taking the time to share your positive experience. We're here for any future needs you may have.
5/5
TrustpilotRefreshingly friendly and down to…
Refreshingly friendly and down to earth. Was super quick to let know we’d completed, and went above and beyond to get the keys to me too. Great experience.
Hi DavidThanks for your review, good to know that you found the service friendly and down to earth. We do try to make sure we deal with things how people would like us to and it looks as though we got that right here. Kind regardsSteve NeocleousMishon Mackay
5/5
TrustpilotPreston Road Office
We rented a property for 2 years through this estate agents and we had no problems at all. Any problems flagged were dealt with very quickly and efficiently. Overall we had a positive experience with this estate agents.Amy & Michael
Hi Amy, It is great to hear that you and Michael felt supported during your tenancy with us and that every maintenance matter was dealt with promptly. We hope to your next tenancy is as enjoyable.
5/5
TrustpilotVery satisfied
The agents pulled out all the stops to get viewings, and sold the house a month after going on the market. They were successful after another agent had failed to sell it. Genuine helpfulness and support throughout the selling process.
We are delighted that you felt the team at Hurstpierpoint went above and beyond to achieve you a sale especially following the previous disappointment you had experienced. We wish you all the best for the future and do not hesitate to contact us should you need our services again in the future.
3/5
TrustpilotNo follow up and letter with valuation…
No follow up and letter with valuation as we were told we would receive
Dear Mrs Webber, thank you for your feedback, I am so sorry to hear you didn't receive the letter you were expecting to receive following your valuation. We would love to put this right for you, so I have passed your feedback on to the branch manager who will be in contact with you directly.
5/5
TrustpilotVery polite and professional team
Very polite and professional team, happy with the service provided
Thank you so much for your review Andrew. We appreciate your feedback.
5/5
TrustpilotOlga was super efficient, professional and helpful .
I have used this estate agent for the first time and I am so impressed by the service provided by Olga. She was professional and promptly answered all my queries. I would highly recommend this estate agent due to the various services provided under one umbrella and specially Olga. Well done guys ,Thank you so much to all the Brand Vaughn team
5/5
TrustpilotExcellent Service!
Really professional service throughout the sale of our property. Damien and Holly (Portslade St branch) have been brilliant from start to finish. I would highly recommend using these guys.
It's great to see that you have received a professional service from Damien & Holly at our Portslade Office. They really are a great team and can be relied upon to give good advice all the way through the process. Thanks for such a lovely review.Steve Neocleous
5/5
TrustpilotBest Letting Agent
Great service, landlord friendly and always willing to help when needed.
Thank you so much for your review John.
5/5
TrustpilotThanks Charlotte
We bought our house through Charlotte at the Hurst office. She was great - was very honest and open about the house and understanding about our situation. She returned calls promptly and did what she said she would do.
Thank you Bec, for your review about Charlotte in our Hustpierpoint office. It really is as simple as doing what you say you are going to do with grace and a smile. Two things we know Charlotte has in bucketloads. We are delighted you felt looked after by her. We wish you all the very best for the future.
5/5
TrustpilotAll-round excellent service for finding…
All-round excellent service for finding new tenants.
Great to hear this, thank you so much for your review.
2/5
TrustpilotPoor communication
Poor communication, lack of proactivity and need to be chased repeatedly.
We are sorry to hear that you did not have a positive experience with us. It would be great to discuss your experience further, I have passed the comments on to the branch manager who will be in touch directly.
5/5
TrustpilotExceptional property management from MM
Maria recently handled an insurance claim on our behalf. She was exceptionally professional and diligent throughout what was a very stressful and lengthy claims process involving multiple parties and insurers. She also oversaw the necessary renovations and remedial work to a very high standard so that the property re-let on its first day back on the market. A huge thank you all round.
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