Every review we hold for the Brighton office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotI recently bought a house through Brand…
I recently bought a house through Brand Vaughan. The viewing agent was very friendly and helpful as were most of the staff. The issue is with one particular member of staff who unfortunately will probably handle your sale / purchase. An extremely aggressive and horribly pressurising individual. From viewing to completion my house purchase was only 4 weeks which is incredibly fast in the UK. The selling agent could not have been more pressurising through the entire process and several times I considered dropping out due to their deeply unpleasant and aggressive manner. It's a shame as the rest of the staff are actually a very helpful and friendly bunch. Speaking to both my solicitor and other friends who have used this agent they all say the same about this individual. They are really letting this estate agency down. As a buyer very unpleasant to deal with and if I was a seller I would not want this person to represent me.
Simon · 23 May 2021
★★★★★ 3/5
TrustpilotCould do with better communication
We tried buying a property through Brand Vaughan. Their photographer is probably the best photographer in the UK - this means that the pictures "oversell" the houses they have.Person A spoke to us regarding the property, Person B showed up to show us around the property, Person C got in touch after our offer was accepted and said Person D will be responsible for the purchase. Person D never bothered to write to us or speak with us and returned my call only because we pulled out of the purchase. The communication between persons A, B, C and D and in general the communication style of person D left a lot to be desired. As a result, we are now not looking at anything through Brand Vaughan.
Samta · 2 May 2021
★★★★★ 5/5
TrustpilotFabulous experience
Fabulous experience - Alexandra, Brittany and the team are brilliant, really great to deal with, helpful, honest and full of ideas for generating interest. Also really brilliant at keeping pets indoors, carpets clean etc during viewings! Would totally recommend.
Sarah · 6 November 2018
★★★★★ 1/5
TrustpilotBeyond useless
Beyond useless! Poor communication throughout the lettings process and just abysmal at finding suitable and reliable tenants. The main priority would appear to get anyone in, regardless how their references stack up, and get you on their books and start charging you a handling fee. I've now last eight months rent (and counting) due to their ineptitude in sourcing tenants who can actually pay. On top of this, they're an absolute nightmare to deal with and I've been pushed around from pillar to post on just about everything. The only time they are quick off the mark is when they can bill you for something and presumably take their cut. Avoid.
Jeremy · 26 April 2021
★★★★★ 5/5
TrustpilotThey are very accommodating and help…
They are very accommodating and help you understand everything.
Loretta · 17 September 2024
Agent replied · 23 October 2024
We are thrilled to hear this, thank you so much for your review.
★★★★★ 2/5
TrustpilotPressure to complete as a buyer
Good communication initially, then before sale went through there was lots of pressure to complete before Christmas with a lack of regard for the selling process. This led to unnecessary stress as a buyer.
Nina · 1 March 2023
Agent replied · 15 June 2024
Dear Nina, thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
★★★★★ 5/5
TrustpilotThe people that gave me more hope
The staff were always friendly and willing to help. They always knew what was going on
Gerasimos · 14 May 2024
Agent replied · 15 June 2024
We are thrilled to hear that you enjoyed your experience with us. Thank you for sharing your positive feedback.
★★★★★ 5/5
TrustpilotGreat service... Thank you Brand Vaughn
My experience with this company and all staff I spoke to was simply a pleasure.. I felt welcome and my needs were consistently adhered to.A truly professional estate agent of tireless and consistent quality of service.
Daniel · 17 December 2022
Agent replied · 15 June 2024
Thank you so much Daniel
★★★★★ 5/5
TrustpilotExcellent service
They have been ever so responsive, helpful and quick delivering their service, also giving me different ways and options to get the most suitable service.
Alice · 24 April 2025
★★★★★ 1/5
TrustpilotTrustpilot reviews
One of the most unhelpful lettings agents with the rudest staff. Called up showing interest in a property and the staff member on the other side of the phone was rude, unhelpful and sounded like they quite frankly couldn't be bothered. Was promised a video tour to be sent through by end of day, let's say I'm not suprised it never came through. Glad I checked reviews after my bad experience and can now stay fully clear of them.
Megan · 21 May 2021
★★★★★ 5/5
TrustpilotJenny has been so helpful with the…
Jenny has been so helpful with the first bit of moving into my new flat! It’s been really straightforward and easy. Best estate agents I’ve been with. Thank you!
Maisie · 5 October 2021
★★★★★ 5/5
TrustpilotThank you !
Another exceptionally well managed change in Tenancy at my property which Maria and the team in the Lettings department handled professionally and easily with great communication throughout.
Justine · 28 January 2022
★★★★★ 2/5
TrustpilotDon't bother looking at their website…
Don't bother looking at their website for properties for sale as virtually none of them are available. We spent a whole evening looking at their website, looking at properties that were apparently available, spending time google mapping & google earth etc, making notes. We emailed to view 8 properties. Only 1 was available to view. Extremely frustrating. Other estate agents are more honest & put 'Sold STC' or 'Under Offer'. It would seem that they want it to appear that they have lots of properties on their books when the reality is they don't. I was advised by Brand Vaughn that it's a problem with their website - I really do not think this is the case. Then another member of staff informed me it was their policy to only apply 'sold' etc when contracts have been exchanged. Ridiculous because the property is not available once the offer has been made & accepted.
Lee · 25 February 2021
★★★★★ 1/5
TrustpilotI was informed a day before move in…
I was informed a day before move in that my house is not reeady to move in, they didnt provide any compensatation for my stay elsewhere.Very worst customer service experienced ever.
Sachin · 17 May 2023
Agent replied · 15 June 2024
Dear Sachin, we apologise for any inconvenience you experienced with us, this is not how we want any customer to feel when moving home with us. Please feel free to contact us to discuss this more.
★★★★★ 5/5
GoogleWe had a very positive experience with the Preston Park Team during the sale of our property. We were very impressed with the speed at which they found buyers for our property and with their kind and constant support throughout.
Linda · 13 June 2022
Agent replied · 12 June 2024
Thank you for the 5 star review Linda.
★★★★★ 1/5
TrustpilotTerrible Rental Agency
Awful experience. Been renting for 20 years and never have experienced any organisation that treats its tenants worse.
Oi · 15 March 2024
Agent replied · 15 June 2024
Thank you for bringing your concerns to our attention. We apologize for any difficulties you encountered during this process. Please reach out to us directly at 01903215631. We hope to have the opportunity to make things right.
★★★★★ 5/5
TrustpilotFlat sale from overseas during the lockdowns - great job!
Thank you for dealing with my flat sale, the team were very professional with excellent communication, especially important as i was selling my property from overseas during the corona virus lockdowns. I would recommend the MM team - specifically Thomas whom i dealt with mainly. Good job
Karen · 12 March 2021
Agent replied · 28 December 2024
Hi KarenThank you so much for your kind words about the team at our Hove Office and Tom in particular. Whilst the world is a smaller place these days I have no doubt that the distance adds extra pressure so it's great to hear that the team provided you with excellent communication throughout the p rocess. Glad we were able to help. Thanks againSteve
★★★★★ 1/5
TrustpilotVery bad agents
Very bad agents. We was falsely informed about a property been told we would be suitable, went to view it was met by stuck up woman who looked us up and down and looked down her nose at us, she asked had we questions we had 3 and she knew answer to none.Filled in application and ready to pay holding fee, guy phonedfor card details and said what was name of guarentor and told him we had already been thru all this with office bird, he replied so you've no guarentor I said no he hung up on me. Wrote a complaint to their head office and got no reply. Why are workers in estate agents all stuck up and rude ? In their shiny suits and turned up shoes.
NIEL · 14 December 2020
★★★★★ 5/5
Trustpilot5 stars agent
II did live in a flat managed by Brand Vaughan for 7 years. Never had a problem with them. They were very honest and helpful.
Costinel · 6 October 2023
Agent replied · 15 June 2024
We are delighted to hear that you had a great experience with us. Thank you for sharing your positive feedback and for choosing Brand Vaughan.
★★★★★ 5/5
TrustpilotA fantastic agent
A fantastic agent. Having had my property on the market with a competitor who failed to get any traction, MM sold my house in 11 days for near on the asking price. The other agent told me to drop the price by £10k.Would recommend them to anyone. They were fantastic through the entire sales process.
Sam · 30 March 2017
Agent replied · 28 December 2024
Thank you Sam, we are delighted we managed to achieve you the price you were looking for and that you were happy with our service. If you do recommend us don't forget to let us know as we do offer a refer a friend scheme and we would love to tell you more about it. Contact us on 01273 821 800 to find out more.
★★★★★ 4/5
TrustpilotOverall I had a really good experience…
Overall I had a really good experience with MM.especially Ms. Jenny Hopkins was very supportive and tried to explain the process step by step. I highly recommend them.
Demie.owns · 28 September 2021
★★★★★ 5/5
TrustpilotReally friendly team and great with…
Really friendly team and great with communications - far more responsive and attentive than any other agents I have used before. Highly recommend them.
Dean · 20 October 2023
Agent replied · 15 June 2024
We are thrilled to hear this, thank you so much for your review Dean.
★★★★★ 5/5
TrustpilotVery helpful and professional
Abi contacted me in regards to my application to rent a place. She was so helpful and friendly and got back to me when she said she would. Thank you so much for all the help! Really appreciate it.
Ella · 9 June 2022
Agent replied · 15 June 2024
Thank you Ella, we will pass this on to Abi.
★★★★★ 5/5
TrustpilotJenny and Natasha were both very…
Jenny and Natasha were both very helpful and attentive to my emails, thanks to them we were able to find a perfect place. Can’t wait to move in!
Majid · 7 September 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
