Trusted Agent profile · Brighton
★★★★★
1,363 reviews across 2 platforms
219 Preston Road, Brighton, BN1 6SA
Brand Vaughan's office in Brighton, at 219 Preston Road, is rated 4.5 out of 5 across 1,363 reviews on two platforms, including 239 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Brand Vaughan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
GoogleBig thanks to all the staff at Preston Park who helped sell my flat extremely quickly (over one weekend!) and at a great price. The flowers were a lovely touch after the completion too...
Thank you for your review Pascal. Great to hear we could sell your flat in just one weekend and for a great price too.
5/5
GoogleWe have recently sold our house through Brand Vaughan and found them to be professional, supportive and helpful. They kept us informed the whole way through and very responsive when asking and answering questions.
Great to hear, thank you Emma.
5/5
TrustpilotLewis Innes
Lewis Innes, Property ManagerI was very impressed with the prompt action Lewis took in regards to a recent plumbing problem in my property. He kept me informed throughout and was professional and helpful at all times
Thank you very much for your feedback David.
1/5
GoogleCovering over walls with paint to hide mould knowing children are gonna live there. Disgusting.
Thank you for bringing this to our attention. We’re very sorry to hear about your concerns regarding the condition of the property. To investigate this issue further, please send us your contact details and more information on the current problem to ReviewsBV@brandvaughan.co.uk.
5/5
TrustpilotWe've had a great experience with Brand…
We've had a great experience with Brand Vaughan so far; I've been renting with them for the past two years and have had no issues. Also with the letting of this flat the communication was clear and speedy!
Thank you for your review Katie.
5/5
TrustpilotMishon were extremely proactive in…
Mishon were extremely proactive in sales stage, and used their extensive database to secure an offer above expectations. And throughout the rest of the process they were friendly and efficient. Really excellent, specially praise to Amy and Chris
1/5
TrustpilotIt’s been a difficult 18 months or so…
It’s been a difficult 18 months or so for everybody. What with Covid and then having the dreadful news that the house you’re settled in it’s going to be sold and you have to go and find somewhere else to live is one or is the most stressful things your ever going to do.So Brand Vaughan😔 where do I start🤔The extremely RUDE members of staff!!! Apart from one ladies. Thank you for being human The LIES to awful to imagine , but so very true. Having our Deposit taken and not returned because of some document, your told to sign because if you didnt we’d loose the house if you don’t pay Immediately!!! Then we find out that the house you're going to rent was meant to be unfurnished as “promised”and it’s now having a list of items removed. We had to chase this up numerous times over the course of 3 weeks,Only to be lied to. then at the very last minute only a few items are being removed. Yet a member of the team barefaced lied to us and said to us great news, the furniture is all being removed. Turns out that was rubbish.So on some technicality that is Tied with the Referencing company,Who when I called to challenge about this will deny all knowledge of it and say- it’s nothing to do them it’s down to brand Vaughan. And you’ve lost £400.we’ve emailed BV and asked for a break down of charges but still 5 days later haven’t had a reply.They never call to keep you updated , they only tell you what you want they think you want to here. Make sure you get all info in email , As one member of their team has an amazing Ability To be so very forgetful and denied everything she said !!! despite my partner writing it down and then throw out she’s being “you’re being aggressive and rude card.”😧And then refused to deal with my partner this was just completely unfair and extremely unprofessional. Tbh It never felt as though we were good enough, despite everything and my partner and I foster and the discrimination was disgusting. She was told no due to her job..and her income did count!?And to summarise. My partner and I my family have rented for 19 years with various agents and all of them have been a pleasure to deal with apart from these guys these guys are number one?? and a word to the wise when you do call up and express an interest in a rental or purchasing a dream home you will hear nothing but a wonderful number one they are on the voice messages it will drive you insane in my opinion and my opinion is my opinion they are by far no where near number one. Disgraceful bullies Nasty unethical lying creatures do not use this company. If by some miracle you do mange to rent from BV watch out sharks in suits!!!! I am taking this further with the property ombudsman and on the mark property regulators as the way we’ve been treated/robbed is not ok!
5/5
TrustpilotGreat viewing
Great viewing. Really fast at getting back to us after viewing a rental property which we loved. Thanks!
Thank you for taking the time to share your positive experience!
5/5
TrustpilotGreat service from the whole team at Brand Vaughn
Great service from the whole team at brand vaughan when helping us secure a rental property after a stressfull month of searching. Very proffesional and friendly throughout the whole process. A massive thank you to jenna and mollie for all your help!
Great to hear we could help you through your property search Jackson. Thank you for the 5 stars.
5/5
TrustpilotDamien Dunford is a true professional…
Damien Dunford is a true professional and we felt very much 'looked after' throughout the sale of our much loved family home. Damien helped out with managing all the relationships (with the buyers and solicitors), so we didn't have to. Highly recommended.
5/5
TrustpilotI was most impressed with our initial …
I was most impressed with our initial meeting. Thanks Ian ?
Thank you Ian for the feedback, we do hope we have the opportunity to continue the service level during the sales process with you.
5/5
TrustpilotThe Rottingdean office were great
The Rottingdean office were great , John and Charlotte were very professional and always there when we needed information and knew when to push to get the contract signed !We would certainly recommend them to others .
5/5
TrustpilotExcellent Service
Excellent Service - brilliant result!Steve, Sarah and the team provided an exceptional experience during the sale of my property, right from start to finish. You will not go wrong at all selecting this team to sell your property. Thank you!
5/5
GoogleVery happy with our experience with Brand Vaughan. Property sold very quickly and the whole team did a great job of moving everything forward and getting us to our desired price. Many thanks
Great to hear, thank you for your review Dan.
4/5
TrustpilotA Safe Pair of Hands
The lovely, super organised staff (Mollie, Olga, Jenna and Emily) at Brand Vaughan made finding a flat in a highly competitive rental market a lot quicker and easier than it might otherwise have been. Even though they were mega busy, they always picked up the phone to answer any queries, and I always felt that they were rooting for us to find somewhere. I'm so happy that the flat we eventually secured is managed by Brand Vaughan, as I feel that whatever happens with the flat or the tenancy, the staff are on our side and ready to help.
5/5
TrustpilotVery help
Very help, nice young lady
Thank you for your kind review!
5/5
GoogleHelped me purchase my first flat. Managed to quick responses on the queries that I raised with them.
Thank you for taking the time to share your positive experience.
5/5
TrustpilotNot the easiest or the most…
Not the easiest or the most straightforward of house moves, but Beth and her colleagues were always there at the end of the phone and went out of their way to keep me informed, from placing the offer to completion. I cannot recommend them highly enough.
HI SallyThanks for your review, when a sale isn't straightforward it's always good to have a team like Beth & Lisa on your side. As you say they will go out of their way to get to the bottom of things and keep it all on track. Kind regardsSteve NeocleousMishon Mackay
5/5
TrustpilotConnor and Lucy have been super helpful…
Connor and Lucy have been super helpful and helped us secure our ideal property really quickly! Great customer service.
Great to hear this! Thank you, we appreciate your feedback.
5/5
TrustpilotMy experience was very positive
My experience was very positive! They were very clear and concise and answered all my questions. Made my move seamless.
Great to hear this, thank you so much for your review Holly.
4/5
TrustpilotPreston Park branch
Jacob and the team at Preston Park handled our purchase very well. Managed the delicate balance between clearly acting in their client's best interests and ensuring we were kept on-board as purchasers. Professional, punctual, and responsive. A very good estate agency.
5/5
TrustpilotPositive first experience with Brand Vaughan.
We recently purchased a buy to let property which was being marketed by Brand Vaughan. They seemed efficient and professional and so we decided to employ them to let and manage the property. So far we have been very impressed with the level of service. The contracts were produced quickly and efficiently and they were able to find a tenant very quickly. Monthly payments have been on time and their financial statement is clear and prompt.We have now let another property through them!
5/5
TrustpilotWarm and friendly staff
Warm and friendly staff. Have been speaking to team Brand Vaughan for about a month enquiring various properties for letting and so far happy with the experience in finding a suitable property in a short span of time.
Great to hear, thank you Sherin
5/5
TrustpilotCan't fault Brand Vaughan.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Brand Vaughan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
