Trusted Agent profile · Brighton
★★★★★
1,363 reviews across 2 platforms
219 Preston Road, Brighton, BN1 6SA
Brand Vaughan's office in Brighton, at 219 Preston Road, is rated 4.5 out of 5 across 1,363 reviews on two platforms, including 239 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Brand Vaughan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
TrustpilotNo Stress
Lucy gave me a great little tour of the flat, very personable and easy to chat to. Holding deposit down and just referencing to go so a v quick turnover. Thanks Brand and Vaughan!
We are thrilled to hear this, thank you so much for your review.
4/5
TrustpilotNice experience
It was our first experience in renting a flat. Fortunately we met this agency who are so kind and supportive. Thanks
Great to hear this, thank you.
5/5
TrustpilotQuick efficient service with a friendly attitude...
Quick efficient service with a friendly attitude- couple found within a week and no hassle at all.Have used BV before and will certainly use them again.Thank you to Jenna and Camilla and Joshua!
5/5
GoogleBrand Vaughan were very helpful throughout the process and were very flexible with viewings. Louise was very helpful with pushing the sale through. Thank you for all of your help.PositiveProfessionalism
5/5
TrustpilotGreat team
Damian and his team have been fantastic. It’s no mean feat pulling together several parties during lock down to get the sale through as smoothly as possible, but he did it! He really helped to get things moving. Excellent service.
5/5
TrustpilotIt was a nice viewing time with Lucy
It was a nice viewing time with Lucy. She explained everything to me, it's really helpful to make a decision. I am really happy.
We appreciate your feedback and are glad we could assist you. Feel free to reach out if you require further assistance.
5/5
TrustpilotI dealt with The Preston Park office in …
I dealt with The Preston Park office in my recent sale and purchase which was very complicated for various reasons. They really helped me secure the property I wanted despite there being a lot of interest and supported me when the process became long and stressful. I cannot fault anyone in the office there , Sam, Chelsea and Amina, thank you.
Thank you Adele for such lovely words about our team at Preston Park, complicated sales can really add to the stress of buying and selling so it's good to hear that they were supportive. We wish you the very best in your new home.
5/5
TrustpilotJordan and her team are very professional
Jordan and her team are very professional and always deal with any issues quickly and efficiently. They are one of the best letting agents that I have dealt with. Really happy with my experience so far.
4/5
TrustpilotPleasant staff however could have done …
Pleasant staff however could have done with being more assertive with our buyer who turned out to be unreliable and did not have the money to buy the property .they did find another buyer in time for us to still buy the property we wanted although lost out on the original one Overall happy but cannot give 5 for this reason
Thank you Jan for your review and the constructive feedback, there are so many things that can go wrong through the process and you are completely correct, we must do our very best to ensure the buyers are pressing ahead and we will address the management of this with our Brighton team. Thank you for taking the time to provide us with this feedback.
5/5
TrustpilotHelpful and polite
Helpful and polite service throughout the viewing. Once we found a property the signup and referencing was done online and was pretty straightforward. Have not moved in yet so cannot comment on the management of the property, response to requests for repairs and so forth just yet.
Thank you for your feedback.
5/5
TrustpilotCustomer focussed problem solvers....
Chris Thew and his team at Seven Dials sold my house. Inevitably, there were bumps along the road, yet his team worked hard to resolve them and added real value in the process. They helped me to achieve my goals and I’d unreservedly recommend.....
5/5
Trustpiloti’ve been looking for a property for 3…
i’ve been looking for a property for 3 months and finally found someone to help! Molly was amazing! she was super helpful and i felt very comfortable throughout the process. All in all 10/10 service!
5/5
TrustpilotWere extremely helpful in finding us a…
Were extremely helpful in finding us a property after a very stressful few months of hunting!
Thank you! it's heartening to know that we were able to meet your expectations.
5/5
GoogleReally friendly staff. Weren't too pushy and didn't feel like they had the seller's sole interests in mind when talking with them
Thank you for taking the time to share your positive experience! We're overjoyed to have played a role in your journey.
5/5
TrustpilotMishon McKay have managed my properties …
Mishon McKay have managed my properties for a number of years and have always been extremely helpful and efficient. Jordan always has an excellent sense of the overview of the properties and I cannot rate Maria highly enough for her day to day management of them, keeping me updated with issues as they arise and suggesting productive solutions. Highly recommend.
Thank you Genevieve for your kind review of our management department, we really do strive for teh highest possible standards and we are delighted you have felt you have received a good service. Don' forget to take advantage of our Refer a Friend Scheme https://www.mishonmackay.com/refer-a-friend/
5/5
TrustpilotGood communication and very friendly
Good communication and very friendly, helpful & informative.
Thank you so much for your incredible feedback!
5/5
TrustpilotSuper quick and helpful!
All the staff I spoke to (I think they were called Kamila, Matt and Josh) were all really nice and helpful! The process was very quick and easy and I viewed and secured a flat I wanted in the same day. Thanks Brand Vaughan team!
Thank you for your review Hannah.
1/5
TrustpilotIf I could give them 0 stars I would
If I could give them 0 stars I would. I don't even know where to begin! Awful communication between the agency and the landlord, ending up with us being told 2 very opposite and conflicting statements. The agent called Beth called my friend at 5.20pm saying that if we each didn't send over £100 by 6pm that same day we would lose the house, even though we had signed the contract. She also claimed to have called 4/5 of us about this earlier - however none of us had missed calls so this cannot have been true. Furthermore, we were all told that there was nothing to pay until June for a damage deposit of £650 each - but now we have found out that we now have to ALSO pay £468 EACH at the beginning of January which we were not aware of and can barely afford especially after christmas, and have barely any notice. We were then also told that the contract wasn't actually legally binding?? To top it all off, we have been trying to contact them about this to see if this is actually the case, via phone and email for over 2 weeks and have had no response, but they have time to spam us with advertisements for other houses not even in Brighton! They are not up-front about all the costs and are extremely awful at communicating. Needless to say I will never rent through Brand Vaughan ever again and will let people know of my experience with them.
4/5
GoogleVery good service start to finish - always amazing just how long the process takes but we made it in the end. Managed both our sale and purchase. Very helpful team overall.
Thank you so much for your review Joe. We appreciate your feedback and are glad to hear that you enjoyed your experience with us. We will pass this on to the team.
5/5
TrustpilotI would like to personally thank…
I would like to personally thank Alexandra and Josh from the Brighton office, for their excellent service after the death of our father. I found them efficient,kind,helpful and would highly recommend them. They went over and above the call of duty.
5/5
TrustpilotA letting agent that goes the extra mile
Fantastic service & support from amazing Joshua at Brand Vaughan! Super helpful in securing us our next property. Excellent communicator and knowledgeable. Goodlord referencing platform made the process so easy and super quick! We are very happy to be renting with Brand Vaughan.
Thank you Aimee, we will pass your message on to Joshua.
2/5
TrustpilotFailed to turn up to value the property…
Failed to turn up to value the property several times! Then fails to provide a valuation. After a few weeks I asked for the valuation. They sent within 30 minutes. Significantly undervalued compared to neighbours houses and another estate agent. Had wanted to use them but not now. Not impressed.
1/5
TrustpilotUnprofessional and Hopeless Service…
Very unprofessional and hopeless services. Filled in the Rent application after viewing, but no reply. Called them twice no one returned my calls. Do NOT recommend it. You’ll be disappointed
We are so sorry to read about your experience and would love to put this right, I understand our lettings team has tried to contact you by your mobile. Please reach out to us directly on 01273221101. We hope to have the opportunity to put it right.
5/5
TrustpilotGood work for a good result
Amy lead the sale and Sue the followup to completion.They have been keen and kept me informed throughout the process. An initial buyer pulled out and we reviewed strategy from which a more enthusiastic buyer emerged. Overall I'm satisfied that we found a realistic price that worked for all parties.
Hi Mr SchoffThanks for taking the time to review the service you received. Amy & Sue are extremely hardworking and it's great to hear that despite an initial false start that they got things back on track for you. Thanks againSteve Neocleous
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Brand Vaughan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
