Trusted Agent profile · Brighton
★★★★★
1,363 reviews across 2 platforms
219 Preston Road, Brighton, BN1 6SA
Brand Vaughan's office in Brighton, at 219 Preston Road, is rated 4.5 out of 5 across 1,363 reviews on two platforms, including 239 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Brand Vaughan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
GoogleThe team at Brand Vaughan helped us secure our new family home in Patcham. The knew the pressure we was under to ensure a quick move, and within 8 weeks we moved into our new home! I will definitely be using them for our next move!
Great to hear this, thank you for your feedback Sam.
5/5
Trustpilot10/10
10/10 - if you manage to get Dee to help you out either buying or selling you won’t regret it!
Thank you for the fantastic feedback! A 10/10 is brilliant to hear, and we’re thrilled Dee made such a positive impression. If you’re buying or selling, having her support really does make all the difference!
5/5
TrustpilotEasy and helpful student housing
Easy house viewing, applied the same night and secured it the next day, was all very helpful and easy!
Thank you for your feedback! We're so pleased to hear that the process was smooth and efficient for you. It's great to know that the viewing, application, and securing of the property was all handled quickly and easily. We appreciate you sharing your experience and are glad we could assist you!
5/5
TrustpilotI've worked closely with mishon mackay…
I've worked closely with mishon mackay for a number of years now, Jordan is fantastic very well organised and the cumminaction is key as I would say with Maria, Natasha, skye and Gracie they all work tirelessly to keep the ship in shape, may it continue for years to come!!!
1/5
TrustpilotThis company is awful! Read this before you commit !!!!
This company is awful!! They pass the buck..always telling people to contact their own colleague themselves.The fact that your child has just stepped into the world of living in their own means that they might need that extra help from a good company…not this company.The Brighton branch is absolutely awful, especially their accounts team Claire Peerless…well her name says it all…This is the response I received after enquiring about how this company failed to help with our sons situation of leaving his tenancy early ..‘ If tenants wanted to carry out a tenancy swapover whereby they are removed from the tenancy and replaced by a new tenant it is the tenants responsibility to find a replacement tenant.’ …they do not help you in getting a new tenant in, even tho they get enquiries all day everyday from potential tenants..,, ‘Brand Vaughan do not do this for the tenants as it is the vacating tenant that is breaking the tenancy agreement and Brand Vaughan cannot dictate to the remaining tenants who they are to live with.’ …some sorry stupid excuse !! ‘I did advise your son in November 2022 that he would need to liaise with my colleague Lynn who deals with tenancy swapovers, and gave him Lynn’s email address, however from our understanding he did not do so.’ ….again they do not talk to one another internally to help your child in dealing with debt, depression, stress and the cost of living crisis. Boo to Brand Vaughan 👎🏼
5/5
TrustpilotDedicated, professional and human
Josh was the selling estate agent when we purchased our new home. He remained dedicated, tenacious and professional in looking after both our interests and those of the vendors throughout a protracted and complex process. I'd wholeheartedly recommend both the firm and Josh himself in any property matter, you'll be thoroughly looked after!
5/5
TrustpilotStress free experience
The whole process was handled excellently and made as stress free as I imagine buying a property can be! Special thanks to Dee for her responsiveness throughout the process!
1/5
TrustpilotTony Sparrowhawk
Tony Sparrowhawk entered a property without consent and saw a tenant (female) in nothing but underwear and a t-shirt . Despite taking this up with management, they have not taken the tenant's discomfort seriously and have left him to manage the property.
We are so sorry to read about your experience and would love to put this right, would it be possible to make contact with the branch manager Holly Herriott on 01273 221103 or you can email her on holly@brandvaughan.co.uk as we can't see your full name on the review site.
5/5
TrustpilotExcellent service and stress free :)
My estate agent Damien Dunford has been approachable, helpful and responsive throughout the whole process of selling my property, he was very professional and proactive. I couldn’t have hoped for a more seamless house sale, it’s been stress free and I’ve felt supported and informed throughout the journey.Many thanks!
5/5
Trustpilotprofessional and timely
I was helped by ellie in a very professional manner and was tending to every query i had very quickly.
Thank you for your kind feedback!
5/5
TrustpilotHelpful and polite
All the representatives I spoke to were very helpful and polite. Processes all straightforward - and I am happy to recommend this company.
Great to hear this! Thank you.
5/5
TrustpilotGlenn has been really great
Glenn has been really great, proactive and honest, would definitely recommend.
Hi FinnbarrThanks for your positive comments about Glenn, proactive and honest is a great description! Thanks againSteve Neocleous
5/5
TrustpilotProfessional team in the Kemp Town …
Professional team in the Kemp Town office. As a first time seller they guided me through the process with regular updates. I had already moved up north and I was confident that they were very capable and experienced overseeing my sale. Although I liaised with all the team it was Dani who was dealing with the final part of the sale and worked hard to get to the sale
Thank you Terry for your kind words. We know how daunting it can be selling for the first time so we really try to keep our customers fully informed and guide them through the process as best we can. We hope you have settled in well into your new home.
5/5
TrustpilotExcellent Service
Having bought my property from Brand Vaughan c. 8 years ago, it was a no brainer to appoint them to sell the property again. They valued the property higher than local competitors, requested a very fair commission rate and they exceeded my expectations on the offers I received. Although there was a frustrating legal negotiation, the agents and sales progressors were pro-active and attentive throughout this process. Would highly recommend.
5/5
TrustpilotVery helpful
Sarah was exceptionally helpful throughout the sale, getting in touch regularly and letting me know how the vendor's side was progressing
Hi Katie, we are delighted you have felt you have been kept fully informed of progress throughout the process and that Sarah was helpful during your dealings with her. We do hope you are settling in to your new home and if you need any further assistance please don't hesitate to contact us.
5/5
TrustpilotThey replied quickly
They replied quickly, and I knew exactly what was happening and what the process is like. They were upfront and transparent and I felt like they cared about my opinions on properties and made steps towards action.
We are thrilled to hear that you enjoyed your experience with us. Thank you for sharing your positive feedback and for choosing our services.
5/5
TrustpilotBrand Vaughan are fantastic
Brand Vaughan have been great and so helpful in my search for my first flat to rent. The agent at the viewings and in the office were fantastic and I now have a new home! Thanks again for all your help
We are thrilled to hear this, thank you so much for your review Amnah.
5/5
TrustpilotReally helpful for first time renters
Really helpful for first time renters! Answered all my questions perfectly and made the process seem really easy!
Thank you for your feedback!
1/5
TrustpilotStudent team are inadequate
Student team are inadequate, never answer the phone and take weeks to reply to simple emails. Landlords stay clear.
Thank you for sharing your feedback. We’re sorry to hear about your experience with our student team and the delays in communication. Your concerns are important to us, and we’re committed to improving our services. Please feel free to email us at ReviewsBV@brandvaughan.co.uk so we can address your issues more effectively.
5/5
GoogleThis firm gives estate agents a good name! Excellent service from start to finish from the Preston Park office and from Kay in the Western road office. This was a purchase with a few tricky moments which were handled efficiently and speedily by Brand Vaughan. Highly recommend.
5/5
TrustpilotEfficient, informative and super supportive!
Connor and Lucy have both been super supportive and understanding throughout the process of us putting in an application for a rented property!
5/5
TrustpilotJoshua Jiminez at Brand Vaughan was…
Joshua Jiminez at Brand Vaughan was always professional, friendly, and helpful. When the apartment we wanted wouldn't accept a dog he quickly found us another wonderful option. He had access to the best rentals and we found a terrific place.
We are delighted to hear that you had a great experience with us. Thank you for sharing your positive feedback and for choosing Brand Vaughan.
5/5
TrustpilotGreat service!
They were great from the start, always keeping us up to date with new properties. They were easy to contact and booking a viewing was straightforward. We managed to rent the property within hours of viewing it. Great service!
Great to hear this, thank you so much for your review Ana.
1/5
Trustpilotterrible
terrible, took my holding deposit and kept it thieves. avoid
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Brand Vaughan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
