5/5
TrustpilotJosh was absolutely brilliant
Josh was absolutely brilliant. Quick communication and very clear
Agent replied · 15 June 2024
Thank you Zachary
Trusted Agent profile · Brighton
Brand Vaughan Brighton reviews
★★★★★
1,363 reviews across 2 platforms
219 Preston Road, Brighton, BN1 6SA
Brand Vaughan's office in Brighton, at 219 Preston Road, is rated 4.5 out of 5 across 1,363 reviews on two platforms, including 239 Google reviews rated 4.5.
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Tell us what you need and we'll put you in touch. Brand Vaughan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
Reviews
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExemplary service from Jay
We have had exemplary service from Jay. Nothing has been too much trouble, no question too trivial. He has always been available to advise and has kept us in touch with progress.Jay has risen to the challenges presented through the unprecedented restrictions created through the Covid-19 lock down.Thank you so much Jay for your consistent reliability and professionalism.
1/5
TrustpilotProperty has still not been cleaned after last tenants
So following my two previous reviews of Brand Vaughan they have still not sorted out the deep clean of the property. Now 20 days later and it's disgustingly filthy.BV have not been telling us the truth at all. We are just getting ignored by mgmt and being treated appallingly.
Agent replied · 15 June 2024
Thank you for your review Shelly, I understand you are in contact with the property management team who are working hard to get the issues resolved, apologies for the delays.
5/5
TrustpilotThanks to Damien and Holly at the…
Thanks to Damien and Holly at the Portslade branch for their dedication and professionalism in selling our house. David and Sheila
Agent replied · 28 December 2024
Hi David & SheilaReally lovely to see such positive words used in your review, Damien and Holly work very well together and they are determined to ensure that clients get the best service possible. We hope that you will be very happy in your new home. Kind regardsSteve Neocleous
5/5
TrustpilotLucy from Brand Vaughan was lovely to…
Lucy from Brand Vaughan was lovely to deal with, very friendly and professional. She also knew a great deal about the property and it's contents, answered all our questions and made us feel very welcome! I would highly recommend using Brand Vaughan if you're looking to buy, sell or rent.
Agent replied · 15 June 2024
We are thrilled to hear that you enjoyed your experience with us. Thank you for sharing your positive feedback and for choosing our services.
5/5
TrustpilotAfter using another Estate Agent..
After using another Estate Agent without selling my property I switched to Mishon’s and have not looked back. The staff have been wonderful, particularly Oliver Sumners, and I was given timely updates. The property is now under offer and progress reports have been a breath of fresh air.
5/5
TrustpilotKamila was fantastic at the open house
Kamila was fantastic at the open house, she was warm, professional and easy to communicate with.
Agent replied · 15 June 2024
Thank you for the 5 star review Gary.
1/5
TrustpilotLied to and kept in the dark, robbed of the property and our holding deposit
Weren't informed well at all, we were told nothing but good things by the agent telling us our offer had been accepted and all our circumstances were fine and then after we paid the holding deposit they revealed we needed a guarantor with 50 grand in savings and couldn't pay money upfront despite the fact we were told earlier we could. Scammed.
Agent replied · 15 June 2024
Thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
5/5
TrustpilotVery welcoming!
Extremely friendly and welcoming staff. Will work with you for your best shot at moving, absolutely no complaints. Was shown everything the apartment has to offer, a wonderful experience and a great viewing.
Agent replied · 24 August 2024
Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience and felt welcomed by our team. It was our pleasure to assist you, and we're glad we could help you find the perfect apartment. If you need anything else or have any questions as you settle in, don't hesitate to reach out.
5/5
TrustpilotFlat viewing
Was able to ask questions and take my time viewing the flat. The agent was also very friendly and gave a leaflet afterwards on how to make a pre-application if we were interested.
Agent replied · 24 August 2024
We are thrilled to hear this, thank you so much for your review.
5/5
TrustpilotI can't thank brand vanghan enough for…
I can't thank brand vanghan enough for their outstanding assistance in securing my rental flat. Their professionalism and efficiency made the entire process a breeze. I highly recommend their services to anyone in need of a seamless renting experience.
Agent replied · 15 June 2024
We are thrilled to hear that you enjoyed your experience with us. Thank you for sharing your positive feedback and for choosing our services.
5/5
TrustpilotEverything went smoothly
Everything went smoothly, lovely help from Abigail, Michael and Kamila :)
Agent replied · 15 June 2024
Thank you Luana.
5/5
TrustpilotA good experience
Thank you George and Samim for coordinating the sale of our property. It was very comforting that whenever I needed an answer to one of the many questions that arose during the sale of the property, there was always someone available to give a calm, thoughtful response.
4/5
TrustpilotBrand Vaughan have a good selection of…
Brand Vaughan have a good selection of properties for rent. Good bills included package and no deposit options. Very responsive to email and phone calls.
Agent replied · 28 December 2024
Thank you for your feedback
5/5
TrustpilotHelen From Brand Vaughan Letting Team
Helen From Brand Vaughan recently rented our property. I found Helen to be both knowledgeable and very efficient. The property was rented to a professional couple, who met all our requirements, within a week. She happily sorted my queries and answered all my concerns. I would definitely use them again and could happily recommend them.
Agent replied · 15 June 2024
Thank you for your feedback Anita. We are pleased to hear we could help you with renting your property.
5/5
TrustpilotWe've had such a great experience with…
We've had such a great experience with Brand Vaughan from start to finish! They've made the whole process quick and easy, and every single person who we've dealt with has been so friendly and helpful. Would really recommend them :)
Agent replied · 15 June 2024
Thank you! We genuinely appreciate your thoughtful review and the time you took to provide feedback. It's wonderful to hear that our efforts have been recognized. Feel free to reach out if you require further assistance.
5/5
TrustpilotI’ve been letting my flat with Brand…
I’ve been letting my flat with Brand Vaughan for a number of years now and cannot recommend them highly enough. They are very efficient, courteous and professional. In particular, Darcy and the rest of the property management team are super helpful and knowledgeable, nothing is ever too much trouble.
Agent replied · 15 June 2024
We are thrilled to hear that you enjoyed your experience with us. Thank you for sharing your positive feedback and for choosing our services. We look forward to working with you again soon.
5/5
TrustpilotHighly recommended.
Excellent service, undertaken with a skilled efficient team. The team go above and beyond to ensure a stress free, professional and personalised experience. The teams attention to all aspects of either Sales, or Lettings promotes absolute confidence in this company.
Agent replied · 15 June 2024
Thank you for taking the time to share your positive experience! We're overjoyed to have played a role in your journey.
5/5
GoogleA big thanks to Louise and Phil for doing a fantastic job in selling our house. Louise did a great job of handling all of my many phone calls and kept me updated regularly with the progression of the sale. Very professional outfit and I would highly recommend them to others !
5/5
TrustpilotSpeedy sale and great communications!
George worked tirelessly to chase the chain, was always available when we needed him and would proactively get in touch so we were always in the loop.They sold my property for over the asking price on the first day it went on the market to someone they had on their books.Had similar experience when buying from them a few years ago (dealing with a different team member) - everyone in the Seven Dials office is on it!
Agent replied · 28 December 2024
Hi Ben, thank you so much for taking the time to review the service you received from George and the rest of the team at our central Brighton office. We are delighted to have been able to help you move. Don't hesitate to contact us if we can be of any further assistance and remember to take advantage of our Refer A Friend Scheme if you know anyone else who is thinking of moving. https://www.mishonmackay.com/refer-a-friend/
5/5
TrustpilotBrilliant experience
Brilliant experience, mollie and Kamila were really helpful and made it easy.
Agent replied · 15 June 2024
Thank you Vishal, were happy to hear you had a great experience with us.
5/5
GoogleKaren Franks oversaw both the sale of our old house and the purchase of our new one. She maintained excellent communication throughout guiding us through the entire process. Karen was persistent in her pursuit of responses from both parties solicitors, managing agents and surveyors. She is a credit to the Brand Vaughan team and she made our move stress free.
5/5
GoogleAbsolutely first class service so helpful going over and above their remit!
5/5
TrustpilotI could not have wished for a better …
I could not have wished for a better experience. High level of professionalism throughout and in my opinion going above and beyond in their role to facilitate a quick and pain-free sale through daily conversations with myself the seller, the buyer and the solicitors. It made all the difference and I would highly recommend them to anyone looking for a grown up agency that gets the job done, all with a smile of their faces. Great job!
Agent replied · 28 December 2024
Thank you Letesia for you lovely review about our Brighton team, we do appreciate how important good communication is to ensuring a relatively stress free process for all involved and we are delighted you have felt that during your dealings with Chris Thew and his team. We wish you teh very best for the future. Don' forget to let us know if you do recommend us to anyone to take advantage of our refer a friend scheme.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Brand Vaughan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
