Trusted Agent profile · Brighton
★★★★★
1,363 reviews across 2 platforms
219 Preston Road, Brighton, BN1 6SA
Brand Vaughan's office in Brighton, at 219 Preston Road, is rated 4.5 out of 5 across 1,363 reviews on two platforms, including 239 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Brand Vaughan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
TrustpilotThe process could not have been smoother.
The Brand Vaughan team were great to work with, supportive and communicative, and did a great job getting this sale over the line. Despite the fact I live overseas, the whole process could not have been smoother. And their staff always went the extra mile to help out. Thank you to Sam and the team.
5/5
TrustpilotHurstpierpoint Branch
Hurstpierpoint BranchWe would like to thank Dan in Hurstpierpoint for all the hard work he has done regarding our purchase. He chased everyone when needed and kept us up to date with everything that was going on. We are just sorry that our only connection was through our purchase. Oh, how we wish our own agents had worked as hard on our sale!
5/5
TrustpilotMy experience
I loved how once I call the office there is someone ready to respond and if someone that I need to speak with is not available, they can answer any question that I want in terms of the property the I am interested in. Lucy, Abigail, Joshua and Michel thank you for helping me to choose the right property
Thank you so much for your feedback Mariam. Happy to hear that our teams could help you so well.
5/5
TrustpilotBrand and Vaughan was extremely…
Brand and Vaughan was extremely efficient. We put in an application for a flat and Connor processed it in under 10 minutes which meant we got our new home,Very greatful to Brand and Vaughan,Lucy who showed us around was also very helpful and professional too,Thanks so much,Gwyn
Thank you for taking the time to share your positive experience. We're here for any future needs you may have.
5/5
TrustpilotI rented a property from Mission Mackay …
I rented a property from Mission Mackay on an assured short-hold tenancy basis, and had no problems whatsoever with the service I received. The fees were reasonable. They handled all aspects of the tenancy professionally and effectively, they communicated with me efficiently and courteously, and the property was as advertised and met my expectations. They were extremely reasonable with me at the end of the tenancy, because due to a matter outside of my control I was delayed moving out, and they were extremely kind and reasonable towards me and I simply could not have asked for more, they refunded my deposit in full with no delay, not many places will do that. I would definitely rent from them again and I would highly recommend them to anybody.
Thank you Karl for your detailed and kind review of the service received from our lettings and management departments. So often letting agents get a bad press, so its wonderful to hear that we are bucking that trend. We hope you will find your next experience as good.
1/5
Googlejust avoid! If you chose this company , it will be big disappointment for you.
1/5
TrustpilotBEWARE LANDLORDS
**BEWARE OF THEIR SERVICE FOR LANDLORDS**
5/5
TrustpilotBuying and selling
Glenn Erdman was excellent with communication between our buyers and the selling process for us. I highly recommend himThank you Glenn
Hi JulesThanks so much for such a positive comment, it's great to hear that Glenn communicated well through your sale. It is what we have come to expect of Glenn but always good to hear. Kind regardsSteve Neocleous
5/5
TrustpilotBrand Vaughan has been managing my flat…
Brand Vaughan has been managing my flat for 7 years now and I've been very happy with their services. They have always taken care of everything promptly - having always found new tenants promptly at the end of each tenancy - and have taken great care of the flat in terms of maintenance and repairs.
We are delighted to hear that you had a great experience with us Vivien. Thank you for sharing your positive feedback and for choosing Brand Vaughan to manage your flat.
5/5
TrustpilotFantastic service
Fantastic service, easy to book viewings and entire letting process was straightforward and easy to follow. They work with good platforms like GoodLord which makes life much easier having all documents and next steps in one place. They are also very responsive, I had a couple of things to sort out in the property after I moved in and always got a reply within hours.
Thank you for the feedback Aline.
5/5
TrustpilotAs experienced landlords of a small…
As experienced landlords of a small portfolio of property we have in the last year transferred our lettings and property management to Brand Vaughan. We have been delighted with the service we have received. Particularly from Mollie Briecic who has obtained realistic rents and been very professional throughout letting process of our flats. The good communication and follow-up has been appreciated.
Fantastic to hear we could provide you with a great level of service from our lettings department Roger. Thank you for your review.
5/5
TrustpilotExcellent help from Kirsty and Jacqui
1/5
TrustpilotFollowing my last review there is still a complete lack of detail that works have been completed.
Following my last review of my daughter's uni accommodation and 18 days after collecting keys the house is still unliveable. We still haven't received confirmation that works are complete to eradicate the extreme mould, fix non working fire and carbon monoxide alarms, missing keys, locks. Cleaning has finally been scheduled.
We are sorry to hear that you did not have a positive experience with us. I have passed the comments on to the branch manager who will be in touch directly.
5/5
TrustpilotKamila has been excellent she has been…
Kamila has been excellent she has been very kind and knowledgeable at the viewings.
Thank you for your review Nani, we will pass this on to Kamila.
5/5
TrustpilotJosh is excellent
Very efficient. Joshua Jiminez is your man - very very helpful and patient with frantic movers!
Thank you for your 5 stars, we will pass this on to Josh.
5/5
TrustpilotThey are the best estate agents I have…
They are the best estate agents I have come across I used them several years ago to sell a property and it sold in a week I used them again now and they have done the same again they are genuine and very nice people so helpful and professional they took all the worry out our hands and they work very hard for you I would whole heartedly recommend them
Hi StephenReally pleased to see that you have enjoyed a similar experience with Mishon Mackay as you did previously. Our teams have an excellent reputation for being professional and it's great to see that they have worked so hard and reduced the worry along the way. Many thanksSteve Neocleous
5/5
Trustpilotbrand Vaughan have helped me and my…
brand Vaughan have helped me and my partner find the perfect home for us in brighton, and we couldn’t be happier with it, the agents have been so helpful and supportive right from the viewing! thank you so muchmegan and charlotte
Thank you for taking the time to share your positive experience! We're overjoyed to have played a role in your journey.
5/5
TrustpilotFast on their services and helpful.
Fast on their services and helpful.Abigail has been very kind with me.
Thank you Melissa. We will pass your message on to Abigail.
5/5
TrustpilotAmazing experience
Simple,easy to communicate
We're happy our communication was simple and easy for you. Thank you for your positive feedback!
5/5
TrustpilotI wouldn’t hesitate to recommend Mishan…
I wouldn’t hesitate to recommend Mishan Mackay. Handled my sale really well. Kept everyone up to speed and facilitated really well.
Hi Ms WinslowThanks so much for your positive review, really good to hear that everyone was kept up to date every step of the way. Steve Neocleous
5/5
TrustpilotThe sales team at Mishon where amazing
The sales team at Mishon where amazing. They really pushed hard for the sale of our home and succeeded where two other agents couldn't. We've exchanged on our property now and will be moving soon. The sales team where friendly and knowledgeable. And there viewing guide on Saturdays was really funny and a very nice guy. Hats off to the team.
5/5
TrustpilotBRAD
LOVELY CHAP, EXTREMELY FRIENDLY, NEVER LOOSING HIS COOL. YOU STAY COOL AND THANKYOU AGAIN FOR THE CHATS. IF HE PICKS UP THE PHONE. YOU’RE IN SAFE HANDS ✅CAME TO DO A VIEWING YESTETDAY. WAS REALLY APRECIATIVE OF THE TIDY STATE OF THE PROPERTY
Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear about your positive experience with our services.
1/5
TrustpilotAVOID this agency
If you are a student or a parent of a student or young person thinking of renting property from Brand Vaughn in Brighton don't. The property my son and his friends rented was nothing like the images they had been shown. It was in a state of disrepair and filthy. Despite this the company still tried to charge exit fees for professional cleaning in excess of £700 plus other bogus claims to the tune of £800. Further to this they are uncaring - and never even gave the house a proper set of locks on the door. This company is well known in Brighton by the Renters union and the council.. but they say there is nothing they can do- but you can.. save yourself a lot of grief and AVOID them.
5/5
TrustpilotSatisfied landlord review
Brand Vaughan has let my flat for several years now, and I have been very satisfied both with the management of the property and with end of tenancy transitions.I have dealt with a number of staff and have received courteous and responsive service. I have also had helpful advice about market conditions and re-let.
We are delighted to hear that you had a great experience with us Marilyn. Thank you for sharing your positive feedback of our lettings and management teams and for choosing Brand Vaughan to let your property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Brand Vaughan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
