Every review we hold for the Brighton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExcellent, enthusiastic and energetic estate agent with very professional approach, generated huge interest in our property in a very difficult market. Employed specialist drone/photographer and listing author to generate a great listing. Showed perseverence after first buyer dropped out at 11th hour to establish a good second deal which has now exchanged.
Zoom · 13 February 2024
Agent replied · 12 June 2024
Thank you! We genuinely appreciate your thoughtful review and the time you took to provide feedback. It's wonderful to hear that our efforts have been recognized. Feel free to reach out if you require further assistance.
★★★★★ 5/5
TrustpilotJoshua is really helpful and always…
Joshua is really helpful and always willing to answer my many questions regarding the property. Always polite, friendly and patient.
Steph · 24 November 2022
Agent replied · 15 June 2024
Thank you Steph
★★★★★ 1/5
TrustpilotWorst letting agency in the UK
Worst letting agency in the UK. First of all, I wish I could attach some pictures to show the conditions my partner and I were living in but, I hope you can trust me when I say the wall of our flat was wet and falling apart. They kept saying they would fix this issue but they never did and it was progressively getting worse since the damage was coming from water leak inside the wall (clearly not our fault). The issue wasn't initially visible because they painted over the wall and they did this again for the next tenants after we moved out (we noticed walking by the house from outside the window). Apart from this major issue, any other issue was also never resolved because of the UNBELIEVABLE INCOMPETENCE OF THE PEOPLE WORKING THERE, who also charged us randomly over £200 for some lights flickering even though they were already in those conditions when we moved in. We were also paying the non-deposit scheme, meaning that the extra money we were paying every month should have been used for this kind of stuff but no, this agency loves scamming and charging people with no valid reason without doing any work. AVOID THIS LETTING AGENCY!
Angela · 30 April 2024
★★★★★ 5/5
TrustpilotThe Rottingdean Team
The Rottingdean Team are truly amazing with John making an accurate valuation which led to an offer within four days of the property going on the market . Charlotte communicated weekly with an update report and followed up both seller and buyer queries and Tina made sure the completion period went through effectively. They were all honest and respectful all the way through. I have no hesitation in recommending them.
JC · 13 September 2018
★★★★★ 5/5
Trustpilotresponse to tenants issues was …
response to tenants issues was excellent and prompt and response to our questions was also excellent .Checkout survey was very useful . There was a cock up over the commission taken to begin with which was a shame .
Nigel · 25 October 2017
Agent replied · 28 December 2024
Hi Nigel, I am sorry to hear about the initial mistake, hopefully, that was rectified quickly and I am delighted you felt a positive experience overall.
★★★★★ 5/5
TrustpilotEveryone who I met or talked to over…
Everyone who I met or talked to over the phone, especially Abi, has been very helpful, lovely and professional. I would 100% recommend them!
Gabor · 1 June 2022
Agent replied · 15 June 2024
This is great to hear, thank you Gabor.
★★★★★ 5/5
TrustpilotBrilliant service,
Brilliant service,Highly recommend Thank you so much
Jaymin · 30 November 2023
Agent replied · 15 June 2024
Great to hear this Jaymin, thank you so much for your review.
★★★★★ 5/5
TrustpilotGreat experience with a lovely team
Great experience with a lovely team. Online referencing and confirming identity etc with uploading all my documents was super straightforward and fast and I'm old fashioned and normally prefer paper! Swift work overall. I was worried i wouldn't be able to find a nice place with an understanding landlord that would accept my gorgeous little dog but they found me the perfect place within a month of registering with them. Over the moon!
Romaine · 30 March 2022
Agent replied · 15 June 2024
Thank you Romaine.
★★★★★ 5/5
TrustpilotJoshua was extremely helpful and made…
Joshua was extremely helpful and made the process easy and stress free. I would highly recommend
Lucy · 23 March 2023
Agent replied · 15 June 2024
Thank you Lucy
★★★★★ 5/5
TrustpilotGreat communication and honesty
We were shown a wide range of houses and given lots of options. Harrison gave us great communication and honesty and helped us find the house that we wanted!
Georgette · 23 January 2026
★★★★★ 5/5
TrustpilotA Good Experience with Brand Vaughan
It was my first time renting an apartment in the UK, and I had a lot of questions. The individuals who contacted me to discuss the contract details and guide me through the next steps were incredibly supportive and provided accurate information. I followed the outlined steps, and the entire process was straightforward and smooth.
Shayan · 14 November 2023
Agent replied · 15 June 2024
Great to hear this, thank you so much for your review Shayan.
★★★★★ 1/5
TrustpilotWorst renting experience ever
Worst renting experience ever, some of the agent is really rude to student on the phone. They never have good attitude. I ended up without any place to stay because of their incompetent! No wonder they have so many bad reviews! I was ready to move but out of sudden they told me something went wrong! Will never rent any property from this agency anymore in my life!
Wartson · 18 October 2022
Agent replied · 15 June 2024
Dear Wartson, thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
★★★★★ 5/5
TrustpilotWe had a very productive meeting early…
We had a very productive meeting early in the season with Olly. All our concerns and preferences were noted and we were allocated our very own administrator, Ruby, who has been extremely efficient ,for all our properties with BV. This has worked splendidly without any hitches and we look forward to working again with BV this coming season.
Gary · 22 August 2023
Agent replied · 15 June 2024
Great to hear this, thank you so much for your review Gary.
★★★★★ 5/5
TrustpilotExcellent
I can honestly say if it wasn’t for the dilligence and quick thinking of these fabulous estate agents we would be in a removal truck still !! Thankyou Dee, and Sue for saving the day. We’ll recommend
Ms · 14 October 2024
Agent replied · 23 October 2024
Thank you so much for your fantastic feedback! We’re delighted to hear that Dee and Sue’s diligence and quick thinking made such a significant difference in your moving experience.
★★★★★ 5/5
TrustpilotJosh was so swift with contacting us…
Josh was so swift with contacting us and was extremely helpful, we really appreciate how easy they made the experience for us! :)
Holly · 6 May 2022
Agent replied · 15 June 2024
Thank you Holly, we will pass your kind message on to Josh.
★★★★★ 5/5
GoogleDavid and the team at Brand Vaughan did a fantastic job for us in our move. They quickly found a buyer our flat, and helped out tremendously with moving the chain along to get us to completion before the stamp duty cut off. We would definitely use them again for any future house moves.
Adam · 13 June 2022
★★★★★ 4/5
Trustpilotvery polite and helpful
They were very polite and helpful. The only downside was a slight lack of communication as to when the video was to be done (changed to a different day without telling us).
Sarah · 18 December 2024
Agent replied · 28 December 2024
Thank you for your feedback.
★★★★★ 1/5
TrustpilotTerrible agent
Terrible agent. Slow communication and short notices of visits (barely legal). If something was broken (such as the heating) it would take more than a week to get it solved. At the end of the tenancy unreasonable charges were made against us. We disputed the charges through reposit and almost 50% of the total of 500gbp was written off. They were charging us for usual wear and tear.
Tudorradulescu · 1 September 2022
Agent replied · 15 June 2024
Thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
★★★★★ 1/5
TrustpilotBad experience on handing property…
Bad experience on handing property back, had the property professionally cleaned, redecorated throughout and had the carpets cleaned, then told they were deducting money from my deposit for a stain on the carpet which was present when I originally viewed the property ! On two occasions the staff had called me a liar, one occasion was being asked to handle a viewing during COVID-19 lockdown ! Won't ever use them or recommend them to anyone. Well known for finding fault to keep deposit ! New tenant has moved in and I am still awaiting my deposit to be returned !!!
John · 29 June 2020
Agent replied · 15 June 2024
Dear John,Thank you for your review and I am sorry you feel your experience with Mishon Mackay was not satisfactory.Having reviewed the marketing journey and speaking to the Lettings Director, you are correct that we requested to do a viewing on 6th June, (post the Government giving us permission to return to work) and you kindly responded, confirming you did not live in the property during the week and we could carry out viewings as long as we followed the necessary safety measures, which of course we did to ensure the safety of our staff, you as the tenant and the applicant viewing. Having reviewed the property maintenance team’s email correspondence with you and regards to the check out, I can see they have pointed out a discrepancy between the inventory and check out, in that there was a stain on the carpet at point of check out. You claim that the stain was there when you moved in, but the inventory conducted prior to your key collection, states that this was not the case, at no point did we imply you were lying. Now, of course, sometimes, things are missed at point of inventory; so to safeguard you, the tenant, as much as possible you were given the opportunity to comment on the inventory with anything missed or not clear, however there were no additional comments made about the stain or indeed anything else. There is no denying that the property was returned in fantastic condition, so the landlord just requested that you asked your cleaner to re-attend to remove the stain, so a full deposit return could be actioned, which having looked through email communication, you declined. The landlord therefore requested a £50 deposit retention to cover the cost of removing the stain and as per the TDS (Tenant Deposit Scheme) guide lines, which you accepted. Following further communication the Landlord then dropped the £50 retention in exchange for the blinds you left behind, which again you agreed to. I can see that your full deposit was returned on 30.06.2020 and this was done within the 10 working days from the tenancy expiry date and within highlighted in your tenancy agreement.John, If you are unhappy in anyway re our response, please call me at the office to discuss further. Thank you Jordan Mackay www.mishonmackay.com
★★★★★ 5/5
TrustpilotA big thank you to Glenn and the team
Mishon from the initial contact to the sale and beyond were excellent. We were looked after by Glenn Erdman who is very professional and a pleasure to deal with. He was proactive with communications and keeping n touch, has very good interpersonal skills and is expert in what he does. He's also very good listener! Other members of the team were also a pleasure to deal with including Gorge and Tom (from the sister office)
Alan · 20 August 2021
Agent replied · 28 December 2024
Hi AlanThank you very much indeed for such a great review. What I particularly like is that you have highlighted the co-operation between our branches and how this can help to facilitate a sale, one of our biggest strengths is our network of offices and how well the guys work together. Thanks for namechecking Glenn, George and Tom. Very much appreciated. Kind regardsSteve Neocleous
★★★★★ 5/5
TrustpilotTop service
Jay and Natasha were simply excellent. I usually do my own letting but as I was away I needed someone to find me tenants. I was bit nervous about not being around to oversee but the service was brilliant. They dealt with everything and all went really smoothly. Natasha found me great tenants in no time. Will definitely use MM again.
Mrs · 19 March 2021
★★★★★ 1/5
TrustpilotOverall a good service
Very impressed by the enthusiasm of the manager and staff at Hurst. Always monitoring progress of the property we have subsequently bought. I have one criticism; I had serious reservations about a property we were going to buy and subsequently felt I didn’t want to go ahead with buying it. I kept trying to explain my position but kept coming up against the reason to buy, not listened to and pressurised. Very upsetting.
Isabella · 13 December 2021
Agent replied · 28 December 2024
Hi IsabellaThank you for taking the tie to submit a review, needless to say I am sorry to hear that you felt pressurised in any way although I note that the headline of your review says that overall you received a good service. In addition you go on to say that you were very impressed with the enthusiasm of the manager and the team at the Hurstpierpoint Office. It's always disappointing though when we receive such a low score from someone, particularly as in this instance as you say you only had one criticism. We do hope that you are happy that you made the move and thank you again for using Mishon Mackay. Steve NeocleousMishon Mackay
★★★★★ 5/5
TrustpilotVery happy with the tenant finding…
Very happy with the tenant finding process with Brand Vaughan at Brighton Marina. All my calls and emails were responded to in good time. Most importantly they found good calibre tenants.
Tracey · 23 December 2024
Agent replied · 15 June 2024
We are thrilled to hear that you are pleased with your experience with us Tracey. Thank you for sharing your positive feedback and for choosing our services. We look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotAbbie!
Abbie was extremely helpful, ensuring we got the perfect property for us in a time-efficient manner, She is an excellent consultant.
Jack · 21 June 2022
Agent replied · 15 June 2024
Thank you jack, great to hear.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
