Trusted Agent profile · Brighton
★★★★★
1,363 reviews across 2 platforms
219 Preston Road, Brighton, BN1 6SA
Brand Vaughan's office in Brighton, at 219 Preston Road, is rated 4.5 out of 5 across 1,363 reviews on two platforms, including 239 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Brand Vaughan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
TrustpilotAs a new landlord
As a new landlord, I found the team at Brand Vaughan very helpful throughout the process of letting my property. The most important thing for me was finding the right tenants and feeling confident I was in the hands of a professional and comprehensive agent - someone that does what they said they are going to! Thank you to Jenna and her team!
5/5
TrustpilotVery professional, excellent service and a very pleasant experience.
Brand Vaughan are very professional and made my viewing/renting experience so easy, with quick results and overall made for a very nice experience. Both the viewings person and the negotiator were super helpful and pleasant. They responded so quickly to everything which gave a positive result. Highly recommended.
Thank you sincerely for taking the time to share your positive experience with us. Your feedback is incredibly valuable, and it's heartening to know that we were able to meet your expectations.
5/5
TrustpilotFirst class experience with this agency December 2024
First class experience with this agency. They listened carefully to my requirements, provided several very good properties as options and arranged timely viewings.The application and holding deposit process went very smoothly. First class service by Declan and Mia.Recommended.
Thank you for your wonderful feedback! We’re thrilled to hear that you had a first-class experience with us. It’s great to know that Declan and Mia provided you with excellent service throughout the process, from understanding your requirements to arranging viewings and handling the application smoothly. Your recommendation means a lot to us, and we’ll be sure to pass on your kind words to Declan and Mia. Thank you for choosing us!
5/5
TrustpilotLucy was kind and honest and realistic…
Lucy was kind and honest and realistic and informative at all times.
Great to hear this, thank you so much for your review Lily.
5/5
TrustpilotEasy
Easy, simple process so far. Abbie was very helpful on questions I had, and she was professional and clear on the process of the tenancy.
Thank you so much.
5/5
TrustpilotGreat service from Brand Vaughan
Great service from Brand Vaughan with my recent rental enquiry.They got back to me and booked a viewing for a property I was interested in within 20 minutes and I got to view the property that same day.Lucy and Michael helped wherever possible and I'm very Greatful for all thier assistance. A++ service.
Thank you so much for your review. We appreciate your feedback and are glad to hear that you enjoyed your experience with us. We will pass this on to the team.
4/5
TrustpilotProfessional
We were able to secure our new home very quickly. They were reasonably quick responding to my inquiries and answering my questions. We appreciate their professionalism in their dealings with us. Thanks Connor and all the others we dealt with. Now we just need to move in!
5/5
GoogleA really big thank you. Best agent we've had by far. everyone at the Preston Park office was outstanding. They provided detailed feedback after every viewing, far better than we have seen from other agents. They achieved a great price for our house and managed the after sales process seemlessly. Will definately use again in future.
5/5
TrustpilotIt was an immense pleasure to interact…
It was an immense pleasure to interact with Katie. She was very helpful and responsive.
5/5
TrustpilotLewis Innes is a very good property…
Lewis Innes is a very good property manager and i found him knowledgable, helpful and personable.
Thanks so much for your review Georgina, we will pass this onto Lewis.
5/5
TrustpilotMark Welton
My review is specifically for Mark Welton as I have only had dealings with him. We bought a property from Mark in 2015 which went extremely smoothly. When we came to sell that same house this year (2021) we immediately thought of him, but as we were letting the property we felt tied to the managing agents. After 10 weeks with no interest we took it off the market and asked Mark to take it over and sell it for us. After 2 days of viewings, he had secured numerous offers for us. We sold for 35k over asking price. I should also mention that we were living in America, so Mark had to deal with our tenants, during Covid, with difficult time differences. He also managed to get the sale done quickly, before the stamp duty holiday ended. Mark often communicated with me outside of office hours, regularly late in the evening, to suit my timing. He was extremely professional and detailed. He handled some tricky issues with our tenants, keeping them on side at a time when they could have made the sale impossible.It really makes a world of difference who you choose to sell your property. All agents are absolutely not equal!I wouldn’t hesitate to use Mark in the future and fully recommend him to anyone wishing to experience a higher level, more professional approach. He is certainly the best estate agent I have ever had dealings with.
Hi TamsinThank you so much for taking the time to post such an amazing review. There is no doubt that Mark is the best in the business and we know that we are very lucky to have him. It doesn't surprise me to hear that Mark was in touch with you out of hours as he really makes communication his number one priority. It sounds as though there were a few things to juggle in this transaction which clearly Mark handled with ease. Thanks again for such a positive review, it really does make our day when clients want to tell others about the great experience they have had. Kind regardsSteve Neocleous
2/5
Trustpilotbad communication
Literally two different agents just stopped answering my emails after I asked some questions about other options and gurantor. I was going to take the offer if they just simply replied, because i wanted to feel safe. they knew that i had troubles reaching out on phone because im overseas (same for them). she said the processes is still doable and she will help me. Getting a housing is very important and i felt that ive lost time and didnt get anything out of it.
5/5
TrustpilotKamila has been very Professional…
Kamila has been very Professional during the viewing and answered all our question which shows very good knowledge about the property. Would highly recommend
Great to hear, thank you Waleed.
5/5
TrustpilotWas a very good service and Abigail was…
Was a very good service and Abigail was very helpful and very quick with responding helping us the get the property we wanted.Thank you!
Great to hear we could help you get the property you wanted Jake. Thanks for your review.
5/5
Trustpilotwe had a lovely holiday and will be coming back next year
we had a lovely holiday, but on arrival the apartment was dirty and smelly, food left in fridge, beetroot and juice spilt in the fridge and floor, toilet and toilet brush stained, mop smelly and just left under the stairs, used tissues stuffed down side of sofa. we did have a lovely time maybe the cleaner was having a bad day.
Thank you for your honest feedback, we are so sorry to read about your experience with the property. I have passed the comments on to the branch manager who will be in touch directly.
1/5
TrustpilotAvoid at all costs.....
I had to laugh when I read that this Agency works from a position of 'integrity, care and understanding' as nothing could be further from the truth ! Avoid this agency at all costs. Their practices barely fall short of criminal. Unethical, bullying and intimidating behaviour - as desperate as you may be for a rental property find an alternative as you may live to regret using Brand Vaughan.
Dear Michelle, thank you for sharing your feedback, we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
1/5
TrustpilotAppalling behaviour
My experience with this agency is of the most appalling. I’m a tenant accommodating visits. Despite I put stickers on the door as a reminder to take off shoes and hand sanitisers for all visitors and leave the house to let them in as per government guidelines, they have behaved in the most unprofessional way. Heavy and dirty footsteps everywhere on the carpet, in addition to my most valuable possessions scattered on the floor when I got back. I had the feeling a burglar just broke in, which is very distressing. Allowing children or pets in my flat, with tenants at risk and not yet vaccinated, in spite of government guidelines. One would wish that people take pride and dignity and a minimum level of professionalism, regardless of how tedious their job is. It’s certainly not the case for this agency.
Hi MariaIt was good to chat about this yesterday. Firstly let me apologise if you feel that we have been at all unprofessional in our approach. I have spoken to the Branch Manager of the relevant office however and she tells me that they have conducted in excess of 30 viewings at the flat and not experienced any problems or negative feedback from you until recently. In fact she did tell me that prior to the most recent viewing she had actually picked several items of yours up to keep them out of harms way, including for example your MacBook. I am also told that the people viewing were in fact asked to remove, and did take off, their shoes prior to entering the flat. I have asked the team to be careful if future visits are required and I hope that you wont have cause to review us negatively again. Kind regardsSteve Neocleous
5/5
TrustpilotExcellent all round
All of the team in the Seven Dials office were helpful and supportive throughout the sales process, keeping me well informed and being proactive at all stages. I would like to thank George and Chris in particular. They provided realistic advice and were particularly effective in getting from offer to exchange of contracts, working though a few issues along the way. I would highly recommend using them to sell your property.
5/5
GoogleThe team at Brand Vaughan were just fabulous - they moved quickly and supported us with securing the house we wanted and selling ours! The service was as slick as they market to be and really importantly communication was consistent throughout the process itself - nothing was too much bother. Highly recommend and thank you again you legends.
We are thrilled to hear that you enjoyed your experience with us Helen. Thank you for sharing your positive feedback and for choosing our services.
5/5
GoogleTom at brand vaughan has been amazing throughout the whole process of selling my flat, hes been really supportive and understanding. Would highly recommend
5/5
TrustpilotFantastic and quick service from…
Fantastic and quick service from everyone at the agency. Joshua kept us informed informed at each stage if the process. Would definitely recommend!
Great to hear, thank you Marcella.
5/5
TrustpilotKamila was great
Kamila was great, very efficient and friendly. Passed our application on straight away and called back within the hour to move forward. Recommended.
Thank you Ben.
5/5
TrustpilotAmazing service
Great service securing and coordinating the letting of properties. Thanks Joshua for your hard work..
Thanks so much for your feedback and 5 stars John. We will pass your message onto Joshua and hopefully we can help you again soon.
4/5
TrustpilotTina was very professional throughout
Tina was very professional throughout a long and protracted, and sometimes tricky, sales negotiation. I would definitely recommend Tina to anyone who was considering putting their house on the market and would be likely to instruct Tina in the future
Thank you Shane for taking the time to give us some positive feedback on teh service received from Tina in our Rottingdean office. We hope the move goes smoothly and we look forward to seeing you around the Village in the future.
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Tell us what you need and we'll put you in touch. Brand Vaughan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
