Brand Vaughan Brighton reviews

★★★★★ 4/5

Trustpilot

Glen was Great

Glen was great: friendly, warm, informative and adaptable. If he wasn't selling your house and charging you through the nose for it, you'd be glad to buy him a pint. Thank you Glen Erdman Esq. Top Job.

Richard · 22 July 2021

★★★★★ 1/5

Trustpilot

Don’t bother

After viewing a flat online was told the landlord was happy to accept the application and asked to put down the deposit money I asked to view the flat in person the next day first- after viewing said I was happy to go ahead and was told I’d be called later that day with next steps but literally never heard back even after calling to chase and was told I’d be called tomorrow but they never even followed up to say it had gone to someone else extremely unprofessional during a stress inducing time of trying to find somewhere to live

Anon · 1 May 2022

★★★★★ 1/5

Trustpilot

Don't care about buyers.

They don't often bother to reply to emails and they say on the phone that they will call back with information, but mostly don't. As a buyer, with cash, you'd think they'd want to deal with me.It's especially annoying as they have the majority of the nice flats where I'm looking.If you want to sell you flat, please use an agent that doesn't treat buyers as unimportant - use a good, friendly agents like Hanover Homes or Maslins

Pony · 25 July 2022

★★★★★ 1/5

Trustpilot

Great Lettings team but poor Management

The lettings team are great, always quick to get new tenants in and good marketing. However the property manager Maria is rude and very unhelpful. You may get tenants but do not expect any back up or communication after that

Stuart · 15 September 2020

★★★★★ 5/5

Trustpilot

Kamila was really helpful

Kamila was really helpful, answered any questions I had and was really pleasant to speak with. The whole process was really smooth and easy with her.

Natasha · 10 December 2022

★★★★★ 5/5

Google

We recently purchased our property in Brighton via Brand Vaughan. The process from start to finish was handled very professionally and the team (especially Nick Simmonds) went above and beyond to ensure we secured property and completed in a very short time frame. They were able to recommend trusted partners to assist with other parts of the process who were all equally professional. I would have no hesitation in using Brand Vaughan again and highly recommend them.

Jana · 14 June 2018

★★★★★ 5/5

Google

We bought a house through brand Vaughn and after dealing with most, if not all of the local estate agents, i can honestly say they was very caring and made us feel like they generally cared about us. They all seemed lovely and was easy to contact when ever I had a question or concern. I will definitely be using them again at some point in the future.

Ryan · 13 June 2023

★★★★★ 1/5

Trustpilot

Save your grief and go with another company, one that cares about its clients!

We were with Brand Vaughan for two years and they were pretty awful. On two occasions they tried to overcharge us - luckily we spotted their error and they admitted their mistake. Their customer service was terrible and didn't inform us about at least 6 viewings while we lived in the property. I never normally leave reviews but felt it necessary - save your grief and go with another company, one that cares about its clients!

Jack · 13 September 2022

★★★★★ 5/5

Google

Great experience with Brand Vaughan from start to finish. Lovely staff, also very competent, got us on the market rapidly & with multiple offers. Even when our chain got super complex and almost fell apart, they managed to keep it together, chasing everyone up and down our chain & pulling off our completion to schedule. Worth every penny! Thank you Brand Vaughan.

C · 15 November 2023

★★★★★ 1/5

Trustpilot

Having arrived at the end of a jointly…

Having arrived at the end of a jointly (2 persons) held contract, notice was given in writing stating that one of the tenants would be leaving. However, the second tenant was happy to begin a new lease. Brand Vaughan replied that if one tenant was leaving then both must leave, otherwise the contract would simply roll over. If the tenant wanted to remain and begin a new contract with a new tenant they would have to move all the furniture and belongings from the house before moving back in under the new contract.Have been advised to and will be contacting the relevant ombudsman.Completely unsatisfactory service and one letting agency to AVOID.

Sebastion · 9 March 2022

★★★★★ 5/5

Trustpilot

Excellent service

We cannot thank Drew enough in the Preston Road branch, for her help, patience and understanding during a difficult move, she went above and beyond and we are very grateful and would thoroughly recommend her!

Linda · 6 September 2021

★★★★★ 5/5

Trustpilot

Holly was a superstar in helping us buy…

Holly was a superstar in helping us buy our house at the end of last year. She was really friendly, professional and went the extra mile to help secure the property - she really understood our need for a family home. Great communication from her and Damien - they politely kept the process moving along - we never felt badgered. Thanks so much - I would highly recommend using MM.

Mrs · 26 January 2021

★★★★★ 5/5

Trustpilot

Very pleasant experience

Lucy, who carried out the viewing, was lovely and very helpful. She helped answer any questions I had and was just very friendly. Connor, who help me with the application, was also very helpful and friendly. Overall I had a very pleasant experience finding a new place to rent with Brand Vaughan and would recommend.

William · 8 April 2024

★★★★★ 5/5

Trustpilot

Excellent Service from the Kemptown Branch

I recently purchased a 2 bed flat through the Kemptown branch and have been delighted with the service I received. Both Alexandra and Josh were fantastic throughout the transaction, very professional and always fast to reply to both my solicitors and my own enquiries. They were by far the best agents I've dealt with in the Brighton area and will not hesitate to use them again in the future. Very impressed, thanks guys.

John · 10 March 2020

★★★★★ 5/5

Trustpilot

Connor was great in keeping me updated…

Connor was great in keeping me updated on the tenancy process. I rate five star

Precious · 12 October 2023

★★★★★ 5/5

Trustpilot

Great first time buyer experience

Massive thank you to Tom and the rest of the team for helping me purchase my first property - you helped me understand the process, moved things along with the seller & their solicitor and helped me push for a completion just in time for Christmas!(And huge thanks to Tom for helping me measure up the flat for furniture before I moved in!).Overall super efficient, friendly and great customer service!

Becky · 21 December 2020

★★★★★ 1/5

Trustpilot

Nightmare experience

Nightmare experience. Would give them a 0 if I could. They do the landlord's bidding, never the tenants. Watch out for damages before renting from them, they will do their best to avoid the landlord paying for the necessary repairs. Make sure you have the property inspected and professionally surveyed before signing contracts. Or you will rent a broken property for way more money than you should pay. BV students, 10 times worse.

Simon · 9 December 2022

★★★★★ 4/5

Trustpilot

Regular calls

Regular calls, politely asking if I have time for the telephone call to update me on suitable properties .

Katherine · 30 May 2026

★★★★★ 4/5

Trustpilot

Great service!

Excellent service from Alexandra with a tricky property sale. They had the correct balance of chasing and keeping under review without hassling people.Living a long way from the property also caused some issues but Alexandra was always ready to go the extra mile and help.

Miranda · 5 May 2017

★★★★★ 5/5

Trustpilot

Brand Vaughan Delivers First Class…

Brand Vaughan Delivers First Class Service.Suzanne and Frankie provide Excellent Customer Service, Very Professional, friendly and Accommodation is first class.

Mary · 17 May 2023

★★★★★ 4/5

Google

If you are looking for an estate agent with energy, integrity and attention to detail, look no further. Brand Vaughan sold our house quickly but without cutting corners. Their initial marketing was speedy but thorough, with good quality photos. The team were always approachable and advised us throughout the sale process. A pleasure to work with, we would thoroughly recommend the team at Brand Vaughan Preston Park.

D · 13 June 2023

★★★★★ 5/5

Trustpilot

It is not often that I write reviews…

It is not often that I write reviews but this is an exception.We would like to thank Chelsea for all her hard work getting this transaction completed. Chelsea throughout the process ensured that we were kept informed and more importantly chased on our behalf any outstanding issues. Chelsea was very professional and went well beyond the call of duty for us.Once again, many thanks for all your support and help with the purchase.Lokuge Family

Romesh · 5 July 2019

★★★★★ 5/5

Trustpilot

Lease application experience

Fast and efficient response to our application with user friendly online tools to make the process easier. Joshua was approachable and extremely helpful during the tour of the property.

Michael · 17 June 2022

★★★★★ 2/5

Trustpilot

Student rentals

My daughter and her other student friends moved in 4 weeks ago and have reported issues with their accommodation (shower still not in operation, Ceiling about to collapse and fridge still not operational). Although reported on the portal, these things have not yet been fixed. i have emailed today so hope to get a resolution and will amend this review based on response from Brand Vaughan and if the issues are fixed or not!

Hazel · 20 October 2022