Brand Vaughan Brighton reviews

★★★★★ 5/5

Trustpilot

I cannot speak highly enough of these…

I cannot speak highly enough of these guys. Colin is an absolute star from the Hurst Office. We bought our next property through Mishon but he also worked exhaustively to move on the sale of our previous property to close the deal with our agent(who was not Mishon). We brought our last house through Mishon 19 years ago and brought our next house through them too. I do not say lightly that this company is the one to use. Polite, professional, friendly and go way over and above. Dan (you are not forgotten) who also stepped up to advise and assist in getting this deal closed. Mishon of Hurst …. thank you so much …. forever grateful

Lisa · 5 May 2019

★★★★★ 1/5

Trustpilot

Requests for information not answered

Requests for information not answered. My deceased relative’s house uo for sale but doesn’t appear on brand vsughan’s website or rightmove. I did get sent a copy of the particulars which didn’t bear the sale price I have requested twice to know what it is and have beenIgnored. Promises of someone to ring me doesn’t hsppen I am a major beneficiary I have the right to know that her charities aren’t being compromised and what is happening regarding the sale

Del · 5 October 2022

★★★★★ 4/5

Trustpilot

First time buyer

1st time buyer and overall I’ve had a really good experience from the team at MM.Thom worked tirelessly on one property I attempted to buy, and now Alex has been equally efficient, in obtaining the one I’ve since gone on to purchase.And I’m throughly greatful, during which has been a daunting process.I wanted to give 5 stars, but unfortunately having spent a considerable amount of time trying to buy one property, the downfall was an issue over commercial attachment.Unbeknownst to me, this makes it near impossible to get a mortgage. Had I been aware of this issue, I really wouldn’t have invested the energy and money it has cost. Being naive to property purchasing, I would have assumed estate agents have a responsibility to inform potential buyers. Maybe I’m expecting too much.Still.. it has all worked out and I’m thankful.

Vikki · 7 March 2019

★★★★★ 5/5

Trustpilot

Lizzie and the team have been extremely…

Lizzie and the team have been extremely helpful with any issues or questions we’ve had so far and have been very friendly and kind :)

Rhiannon · 19 May 2023

★★★★★ 1/5

Trustpilot

have not once had a good experience…

have not once had a good experience with this agency at all and would advise anyone who considers using them to look elsewhere.Upon moving into my student property it was left untidy which we reported as soon as we got there just to be told that they asked cleaners to come back but they refused and that the mess there wasn’t that bad to deal with it. They have also shown us invoices for carpet cleaners previously yet the property stank of smoke along with burn marks in most of the carpets which leads us to believe they weren’t cleaned or they were cleaned to a very poor standard.They do not respond to any queries in good time and when they do they pick and choose what they respond too and speak to you as if you know nothing and have no rights as a tenant. On multiple occasions I have called just to be told this is the wrong department or diverted to then be told I’ll receive a call back but I never do. I have housemates that have called and been hung up on multiple times too.We were left without hot water for a few days had leaks that caused power cuts which isn’t ideal when uni is online and you can’t attend lectures.Now that we have left the property we have been charged £1300 through reposit when I ask the agents what these fees are for and a breakdown I have been told it’s not practical for them to tell me and it’s for cleaning fees.When I question the cost of this cleaning fee as I have had cleaning quotes from multiple companies in brighton which range from £350-£700 I am told by our property manager ‘the cleaning fee is what the cleaning fee is’. They are using the fact that they charged previous tenants similar fees for a clean and carpet clean however this is completely irrelevant and you shouldn’t be asked to pay a fee based off of a previous tenant but whenever you ask for invoices for your situation they cannot come up with any.We were also told that the landlord could charge for more but they are being reasonable and choosing not too which basically tells us we shouldn’t query it and sounds quite threatening. They are very difficult to work with and should not be in this business they have no idea how to treat student tenants and think it’s fine to make breaches within their own contracts.As a result of our dispute I managed to find the cleaning company that brand Vaughan had used and called them and got a quote for the property in which they quoted £800 for a full house clean therefore proving Brand Vaughan were making unnecessary charges and being rude and uncooperative when queried.As a result of our dispute we were awarded a £450 reduction therefore if you do use Brand Vaughan be sure to be very thorough in your inventory and make sure everything is documented as they will be sure to try catch you out.Use at your own risk

Ian · 16 September 2022

★★★★★ 1/5

Trustpilot

Horrible experience!

This company is one of the worst letting agencies I have ever used. When we moved in to our furnished student house 3 out of the 5 bedrooms where missing beds, the house had not been cleaned at all, it stank of cigarettes, they're was dirt all of the floor. One of the rooms had clearly been used as some kind of green room as there was soil and dirt everywhere condensation coating the windows, the washing machine and sink where all backed up. While living there the agents themselves were not helpful unless they where taking your money. They let scaffolders into the house without our knowledge or consent and made living horrendous. When we moved out they took over a grand from our deposit for "cleaning" even though we left the house in a better state than we got it! And wear and tear that had been left by previous tenants. Overall an awful experience and would not recommend anyone using their services.

Niamh · 22 October 2024

★★★★★ 5/5

Google

This is now the third time that Brand Vaughan have helped me find new tenants for my flat. The Letting Team are brilliant - really helpful and very professional. This time I dealt with Lerryn who went above and beyond to make the whole process as stress-free as possible even offering to take photos of the flat so I could see if it needed redecorating. She has been an absolute pleasure to deal with and I highly recommend her.

AM · 18 June 2019

★★★★★ 1/5

Trustpilot

They do not care about students at all…

They do not care about students at all and treated us badly. We ended up doing their work for them as they never update or keep track of what’s going on . Various times they have been rude on the phone to us and never seem to resolve the situation , leaving us frustrated over basic communication. We arrived at the house when it was apparently professionally cleaned (which it wasn’t), and now we’re leaving they’re charging us extortionate prices for the house to be cleaned . Students be aware to document and photograph every little aspect because if you don’t, they will charge and use it against you.

Aadam · 1 September 2022

★★★★★ 5/5

Trustpilot

Management Team

Management TeamAt Brand Vaughan are very helpful, always available. Thanks Lewis Innes for your comprehensive reports and updates. Enjoying working with you, doing a great job..

John · 3 April 2023

★★★★★ 5/5

Trustpilot

Two thumbs up for Brighton branch

I found everyone at the Brighton branch to be very professional, friendly and helpful throughout the entire process, particularly Tom who has been our main contact in selling our flat. The pictures and listing of our property were both excellent, and they found a suitable buyer and agreed our sale within a couple of weeks. The support post sale was also superb and kept me sane through the process of waiting for exchange. Unlike other agents we have dealt with we were able to consistently deal with one key contact which was really a positive from our perspective. I would definitely recommend based on our experience.

Dawn · 19 September 2018

★★★★★ 5/5

Trustpilot

A great help!

Abigail was really friendly and helpful and helped make the process so smooth and easy. And Brand Vaughan is a very easy estate agent to deal with. Thank you!

Millie · 12 December 2022

★★★★★ 5/5

Trustpilot

I would highly recommend John and Alice…

Rottingdean branch - I would highly recommend John and Alice, they offer a very professional yet personal service, offering help and advice throughout the selling process. Both were extremely friendly and efficient responding to emails immediately. Look no further.

Juliet · 11 August 2021

★★★★★ 5/5

Google

There is only one Estate Agent in Brighton as far as I'm concerned ....Brand Vaughan. Two years ago I fell I love with a house... without the help of David Vaughans team, I would not be living there now . Led by David , they navigated me through a complex situation of selling my 2 properties in unison , enabling me to purchase my dream home. This was anything but straight forward with chains and complications causing delays throughout, all dealt with professionally , patiently and kindly by a dedicated team of staff. Thanks again Brand Vaughan.

Michaela · 18 June 2018

★★★★★ 4/5

Google

Some of my initial communications with Brand Vaughn didn't go as smoothly as I would have liked, but once we got up and running, my house sold in under 3 weeks. Having accepted an offer on my house, Karen Franks, one of Brand Vaughn's dedicated sales progressors, was consistently supportive in keeping me informed of what was happening in my chain. From chasing the respective buyers and their solicitors, to just generally keeping the ball rolling, Karen helped alleviate what otherwise could have been even more stressful and anxious moments throughout my process of selling. Not a job for the faint of heart (!), Karen was a star and is a real asset to the BV team. Thank you!

Maxine · 18 June 2018

★★★★★ 1/5

Trustpilot

Probably the worst rental agents in Brighton

I cannot even begin to describe all of the rental issues with this company; but here are a few:- left me without a working toilet for 2 weeks- left me without a working boiler for over 2 weeks- when I moved in there was a huge leak from the bathroom into the kitchen and NONE of the appliances worked. The front lawn was strewn with rubbish. Their response was that it was not urgent and that they don't check appliances when a new person moves in. Yet I got a 3 page letter when I moved in citing a long list of reasons why I could be fined £120 them. The letter also stated that when I move out the chimney needs to be swept and the garden left in good order, yet neither of these were done for me when I moved in.- Recently my heating didn't work so I reported it. This was listed as "not urgent and can take up to 28 days to send someone out".I have caught them out lying many times as they contradicted themselves about what the property owner was saying.When the time came to move out, I read up on my rights and I knew that after 5 years they could not charge me to paint the home (which wasn't done when I moved in), but they still tried. They also tried to charge me for 2 extra weeks as they thought that I would remember my moving date. I did, as it was Sept 11th, which was an apt date to move in to that awful place - so I did remember. Extremely dishonest and shady.

Michelle · 9 October 2024

★★★★★ 5/5

Trustpilot

Thank You Kamila

Despite the frustrating process in finding a rental property due to the current very high demand it is obvious that agents are under as much pressure, if not more, as those like myself searching and desperately wanting to secure a property to make a home. After 6 weeks of continuous searching today I was informed that my application for a property that I have had my eye on for 4 weeks had been accepted by the property owner and I am delighted to say that I am now on track to secure this property. I am quite sure that this would not have been the case without the expert advice, support, brilliant communication, friendly and attentive attitude of Kamila Malina and I am very grateful for her time and assistance and I look forward to completing my application with Kamila and the Brand Vaughan team. Thank you, Ian .

Ian · 10 August 2022

★★★★★ 5/5

Trustpilot

Great service all round

Great service all round. Kamila was super nice at the viewing of the property, and Abigail got back to me very quickly and was incredibly helpful and pleasant to deal with.

Paul · 15 September 2022

★★★★★ 5/5

Trustpilot

Incredibly helpful and fast service

I and my partner were assisted in securing our new home by Connor F. He was extremely helpful and rapid with responses. We were able to complete the process within one day (which is the fastest letting I’ve ever been able to achieve!) which we are thrilled with. Thank you, Connor, for helping us to move forward in our renting journey!

Jenny · 12 February 2024

★★★★★ 5/5

Google

Holly has been so helpful and proactive. We are extremely happy the service provided and would highly recommend.

Sarah · 20 October 2023

★★★★★ 5/5

Trustpilot

James is a truly wonderful…

James is a truly wonderful professional. Never have I dealt with someone who was more professional, detailed and a real pleasure to have on my side to manage my property. He is attentive and always keeps me informed and up to date with everything that goes on. Not only does Brand Vaughan have my vote for future business, but I would recommend you ask for James to manage the whole thing.

Jaime · 8 July 2021

★★★★★ 5/5

Google

Excellent experience as a first time buyer, lovely helpful staff and an amazing house to end with.

Glen · 17 October 2025

★★★★★ 5/5

Trustpilot

Great service

From my initial contact with Josh to us moving in 10 days later, the experience was fabulous. He was super helpful and guided me through the process. Thank you Josh

Karen · 11 October 2022

★★★★★ 5/5

Trustpilot

Amazing!

Kamila was super helpful and welcoming throughout the whole process and helped us to secure a new home! Really great experience all round!

Louisa · 31 May 2023

★★★★★ 5/5

Trustpilot

The best agents.

Alexandra and the team could not have done any more for me. They gave me lots of viewings with feedback, took countless people to view. They got me offers and when one fell through I got another very quickly. If you are looking for the most professional and helpful agents then this is who to go with. I cannot fault them in any way and if I could give 6 stars I would. Thank you all. :)

Pebbles · 16 September 2019