Brand Vaughan Brighton reviews

★★★★★ 5/5

Google

We bought through Brand Vaughan but having seen their customer service to our vendors, we wouldn't hesitate to use them as agents to sell too. We were in a long and difficult chain, without Timothy's persistence, professionalism, honesty and responsiveness, this would have undoubtedly fallen apart. Thank you to the whole sales team, who were open and honest about the stamp duty holiday among other things, where many agents were not. Particular thanks to Timothy and his expert sales progression, without whom, I absolutely believe we would not be in our new home!PositiveResponsiveness, Professionalism

Hannah · 17 June 2021

★★★★★ 5/5

Trustpilot

My stay in the marina was a lovely experience…

My stay in the marina was a lovely experience. The collection of keys was easy even though it was a bank holiday. The apartment though small was fully kitted out and clean and tidy. The weather was cold but the apartment was warm and cosy. Thank you for taking care of everything with no fuss. The location in the marina is perfect with a super market and plenty of pubs and restaurants all easily at hand. Great bus services into Brighton complete the entire experience.

Terence · 23 May 2023

★★★★★ 5/5

Trustpilot

Polite Staff & Beautiful Properties!

Met with Abi for a viewing yesterday who was so helpful during the my viewing. The property itself was beautiful and unsurprisingly had lots of interest - I asked Abi about the application process and she provided some really useful insight that I was sure enough to include in my application (all completely honest things but perhaps not information I would think to include) and I was promised a call back the following day with an outcome. Sure enough I got a call the next morning, secured a flat I'm absolutely in love with and had such a great experience after lots of setbacks, chasing and unanswered calls to Estate Agents over the last couple of weeks. Thank you Abi, you are a saint!!!

Sammy · 26 May 2021

★★★★★ 1/5

Trustpilot

property inspection reports

In my experience as a long time tenant, things are good until they are not.Therefore, do not trust them and keep a record of everything. In particular, ask for copies of your property inspection reports. Do not let them ignore/refuse your request for these reports.You have a legal right to access you personal data under the General Data Protection Regulation GDPR.IMPORTANT NOTE:The reply from Brand Vaughan is extremely disingenuous (see below).First, the reply does not mention that Brand Vaughan ignored several requests for copies of property inspection reports.Second, the reply does not mention that I was forced to make a "subject access request". In other words, they only responded when I made it clear I was prepared to enforce my legal rights.

Andy · 17 May 2023

★★★★★ 1/5

Trustpilot

The worse agency I came across ever

The worse agency I came across ever. I wouldn’t give even a star to them. We moved in the absolute dirty house with appliances been damaged (oven dirty with burned fat all over) , carpets couldn’t see the colour on them, back garden grass overgrown (5 foot high), post box damaged to extent that you couldn’t open it (they didn’t had a key anyway) and I’m not exaggerating. This agent from brandvaughan (dressed smart etc) just replied to our shock ....”well you can refuse to move in if you like” ....we didn’t had a choice as you move from one place to other in the same day. We sorted the house out ourselves, agency cleaned the carpets. Right the part when we moved out of the property is even more discussing. We nearly didn’t get our deposit back as agency decided we damaged oven, post box etc. This agent Sarah Whitmarsh kept bullying me with email s (I still have all the proof)that we trashed the place. We left the house in excellent condition but they decided keep my money because they wanted to with comments “you can take us to the court but you not going to win it” . That’s how BranVaughan work ethics rule. I did managed get most of the deposit back as I was going to take them to court and I would of prove them to be liars so whatever happens in your life don’t choose BranVaughan as your letting agency ...that’s a serious warning. Also I haven’t heard a good reviews from friends and general public as I always asked people if they have heard of this awful company.

Gita · 16 April 2021

★★★★★ 5/5

Trustpilot

Thomas Gannaway went above and beyond

We dealt with Thomas Gannaway who went above and beyond to make sure our sale happened. We faced unexpected delays caused by the top of the chain that were out of Tom's control but he did everything possible to keep things progressing and defended our position until exchange.His replies were instant. Very happy with the service.

Lora · 11 October 2017

★★★★★ 1/5

Trustpilot

Bad service, try to take advantage of tents.

Try to charge astronomical cleaning fees for a clean house and for large painting fees for minor wear and tear. During rental period when contacted for problems with the house they did not respond. Our experience was they were just interested in getting rent money fromTenants and keeping as much of the deposit money as possible.

Suzanne · 24 September 2024

★★★★★ 1/5

Trustpilot

Your agent was 10 minutes late for a…

Your agent was 10 minutes late for a viewing, no proper apology or explanation, and as a result appointments had piled up and a group of us were herded around the property unable make a careful assessment. A sub optimal experience that spoke of a distinct lack of respect for renters in general, and which hardly helps the landlord who has entrusted you with finding tenants. A call to your office to relay the experience met a defensive response and a slammed phone. We are impeccable tenants but will not be dealing with you again.

Farah · 22 April 2023

★★★★★ 5/5

Trustpilot

The Brand Vaughan team is excellent and…

The Brand Vaughan team is excellent and helped me swiftly in getting things done. Abigail Mallet is outstanding in providing in every bit of info needed and I have found a lovely one bed apartment. Highly recommended.Many thanksSuresh

Suresh · 13 September 2022

★★★★★ 5/5

Trustpilot

Have been dealing with Connor at Brand…

Have been dealing with Connor at Brand Vaughan. Everything has been really clear and fast! Great service.

Katy · 12 April 2024

★★★★★ 5/5

Google

Holly at Brand Vaughan was super professional and friendly. Her communications were always timely and she was very effective at liasing with solicitors. Thanks Holly!

Chantal · 20 October 2023

★★★★★ 2/5

Trustpilot

Definitely not tenant friendly.

I'm very happy to leave the property managed by this agency. Many times they told me things, trying to convince me that those are our landlord wishes. I had a private contact with him and he always denied those things. He even called the agency several times to cancel their decisions. They didn't do anything around the flat issues and charged my landlord for every small thing, to the point where he asked me to call him directly and omit the agency. He couldn't cancel the contract with them, while I was still renting... Btw. Trying to rent a flat with them took ages. Almost two months of checks and uncertainty. At the end they wanted to charge me for painting the walls and some decor fixing. I used a dispute option with my deposit protection company and I received my money back. During this time the agency called me and threatened with additional costs. I would advise landlords to check how things are, directly with their tenants.

Eva · 9 April 2023

★★★★★ 5/5

Trustpilot

Excellent Service

What can I say, these guys were brilliant, especially Tina from the Rottingdean branch! This was a complex and difficult move on a number of fronts but Tina and her team handled it perfectly. They are a credit to Mishon and to themselves. A sincere thankyou from us.10/10 communication10/10 industry & local knowledge10/10 patience10/10 professionalism

George · 11 September 2017

★★★★★ 5/5

Trustpilot

Conner

Conner is a pleasure to deal with. Polite, friendly and quick with his responses.

Holly · 28 May 2024

★★★★★ 5/5

Trustpilot

We worked with Tom Gannaway for our…

We worked with Tom Gannaway for our sale and he has been absolutely brilliant throughout! He has fantastic market knowledge, a relaxed style making him very easy and approachable to work with and was always on hand to support/advise.Coupled with this he produced a very high volume of viewings for our property and managed to get a fee above asking price! Post sale he was always around to help out and we felt extremely supported and looked after in the whole sale process. Would highly recommend working with Tom and the MM team! Thank you so much!

Adam · 17 December 2020

★★★★★ 5/5

Trustpilot

I would highly recommend Damien & his team

I cannot praise Damien and his team highly enough. This should have been a quick easy sale, but there was a distinct lack of communication from the solicitor at the bottom of our chain. Despite this Damien and his team kept us informed of any new developments and chased the solicitor to push our sale to exchange. working late and starting early in order to get this resolved. I would highly recommend them if you are looking to buy or sell a property.

Nancy · 1 December 2020

★★★★★ 1/5

Trustpilot

Appallingly dirty, unsafe and mouldy accommodation

My daughter's housemates gained keys to their uni house two weeks ago to find it covered in black mould, fire and carbon monoxide alarms not working, fire extingishers out of date, disgustingly dirty - no cleaning at all! Keys, locks, doors bell missing and broken everything. Two weeks later, and having escalated to senior mgmt, and still no confirmation that these items have been addressed and no new move-in date.Shockingly, unprofessional and incompetent

Shelly · 22 September 2023

★★★★★ 1/5

Trustpilot

Shocking service provided

Shocking service provided. Complete lack of communication. They promise to email by a certain time and never do. Have not received keys ahead of moving in date. Lost the deposit and first months rent I sent to them. They can’t be bothered to call or email back. Do not have keys or information about the property I am moving into in a days time - looking like I will be left without keys ahead of move in date.

OP · 22 April 2023

★★★★★ 5/5

Trustpilot

Dee and the team at Mishon Mack’s have…

Dee and the team at Mishon Mack’s have proved to be invaluable in what was a very complicated and lengthy sale. There were many issues which were dealt with very professionally. If it wasn’t for the teams experience ; perseverance; and patience this sale definitely wouldn’t have happened ..I really appreciate their efforts ! Thank-you soo much

Genny · 7 September 2023

★★★★★ 5/5

Google

Having bought my property from Brand Vaughan c. 8 years ago, it was a no brainer to appoint them to sell the property again. They valued the property higher than local competitors, requested a very fair commission rate and they exceeded my expectations on the offers I received. Although there was a frustrating legal negotiation, the agents and sales progressors were pro-active and attentive throughout this process. Would highly recommend.

Alex · 19 November 2023

★★★★★ 1/5

Google

Quite possibly the worst estate agents in Brighton, the staff have a no customer service skills, they completely disregard your own time and consistently manage to make mistakes on the simplest tasks, if you’re looking to rent from these guys I would suggest reconsidering as they will only cause you unnecessary stress!

Bailey · 17 October 2024

★★★★★ 5/5

Trustpilot

I have always found Tom and his team to…

I have always found Tom and his team to be very courteous, helpful and professional.They have always provided a great service and it is a pleasure to deal with them.

Cas · 31 March 2023

★★★★★ 5/5

Google

Had the best experience possible with the agency. Particularly Olga Wojnarova was so supportive, helpful, willing to understand and search for our requirements within the market. It's the first time that the process of getting a house was pleasant, accurate and on point and this is caused by the policy of the agency but also from the amazing experience we've had with Olga. Olga throughout the process provided us with support, guidance and accurate suggestions. We finally concluded to a lovely flat and we're really happy with it. I strongly suggest Brand Vaughan as the agency to go to and Olga Wojnarova as the best letting agent - she will listen to your requirements and suggest the best options available. Great Experience - Highly Recommend

Stephanos · 17 June 2020

★★★★★ 5/5

Trustpilot

5* experience

Lucy showed us around the property and was amazing, so professional and was just as excited as us about the property! She explained everything very clearly and made us feel so comfortable and at ease about it. Thank you so much again Also, everyone we have spoken to at Brand Vaughan has been amazing. A really great company that I will definitely stick with in future!!

Pippa · 1 February 2024