Brand Vaughan Brighton reviews

★★★★★ 5/5

Trustpilot

Sale of property in brighton

We had Mark and the team handle the sale of our property in brighton and had an excellent service from initial discussion through to getting the house marketed and the viewings arranged and had a smooth and successful exchange in 10 weeks with completion in 12,many thanks to the team !

Dave · 24 June 2021

★★★★★ 5/5

Trustpilot

Positive experience securing tenants.

As a new to the market landlord I was apprehensive about the process. Maddie at BV lettings was helpful and knowledgeable and I felt reassured. Once I had agreed to proceed the response was professional and timely and tenants were found within two weeks. Between Maddie and Michael I was able to communicate any queries and they were responded to quickly. I look forward to a continuing positive experience.

Caroline · 23 April 2024

★★★★★ 5/5

Trustpilot

Excellent service over many years

Excellent service over many years. Lettings have been quick to find new tenants. Property management has a specific person as a contact. Lewis Innes is efficient, polite and helpful and always ready to give advice when needed.

Andrew · 28 March 2023

★★★★★ 5/5

Trustpilot

Huge thank you to Oliver for his…

Huge thank you to Oliver for his expertise and help with our search for the perfect property. Extremely grateful for the guidance of an estate agent with detailed knowledge of the area and one who is happy to take the time to gain an understanding of what matters.

Elizabeth · 19 December 2021

★★★★★ 5/5

Trustpilot

Great team. Pleasure to work with. Found a great tenant in no time

Joshua and the team took all my troubles away and (yet again) found me a great tenant, in no time.Highly recommend.

Alan · 16 April 2024

★★★★★ 5/5

Trustpilot

SUCCESSFUL SALE IN A DIFFICULT MARKET

Brand Vaughan have now sold two flats of ours in three years. For the first the market was buoyant and the sale, at an excellent price, went through very smoothly. The latest has not been a happy experience but market and other forces have not been kind to sellers. I would very much like to commend Karen and George for their communication stills and undoubted assistance in getting us over the line.

Jeremy · 14 February 2024

★★★★★ 5/5

Trustpilot

Incredibly supportive, helpful team at Portslade branch

The team at the Station Road branch were absolutely brilliant. Friendly, supportive and proactive throughout the whole process, they worked really hard to keep things moving, help overcome obstacles throughout the chain and get us all into our happy new homes. Can't recommend them highly enough. Thank you Holly and Damien!

Sam · 12 May 2021

★★★★★ 5/5

Google

We were very pleased with how Brand Vaughan managed our recent house sale. Staff were always knowledgeable, friendly, approachable and quick to respond to any queries. We always felt well informed about viewings and reliably got feedback from those. Having found a buyer, the 'sales progressor' was so helpful in keeping us and the buyer up to date with developments and managing any hiccups in the legal processes. Excellent all round.

Penny · 17 February 2024

★★★★★ 5/5

Trustpilot

Great service

Prompt, polite and efficient service from the team. Breath of fresh air compared to experience with some other local agents who didn’t turn up to appointments or answer chasing phone calls. Particular thanks to Josh and Abigail for all their help.

Dave · 12 September 2022

★★★★★ 5/5

Trustpilot

I wanted to say a big thank you to…

I wanted to say a big thank you to Brand Vaughan for being consistent with emails promoting 'soft launch' properties. I have found this estate agents to be keen to help, always polite and helpful. Today I was shown another property (soft launch) by Anna Allen. Unfortunately it wasn't the 'one' for my family but in building up a great working relationship with Anna, is allows her to know what house would be suitable for our needs should one come up. Also many thanks to the ladies in the office at Preston Park who continue to be proactive in finding us a home. We are very grateful.Hannah Hughes

Hannah · 9 July 2023

★★★★★ 1/5

Trustpilot

Non existent support

My son rented a flat through B-V and while there were no problems to deal with, everything was fine. Then the (only) window started to develop mould, as did the shower room, and the toilet started to leak into the downstairs flat. The toilet leak was fixed (but the toilet continued to rock about) and the response to the resultant mould in the shower room was to replace the flooring as cheaply as possible. The window was never attended to. The final straw was when the electricity packed up one Friday morning in the middle of a really cold spell in December. The flat was all-electric, so my son had no way of keeping warm. After stating they had raised it as an emergency, no one attended and my son spent the night trying to sleep in lots of clothes. The next day, by good fortune, he had a trip away until the following Tuesday and so he paid the local B-V office a personal visit on his way out to ensure the problem would be fixed when he returned. He arrived back on the Tuesday night to a freezing cold flat and I had to pay for him to spend the night in an hotel. An electrician finally turned up the following day. During all of this my son was phoning and emailing and getting nothing back other than 'we're on it'. We never received a penny towards the cost of the hotel, no compensation for the inconvenience, not even an acknowledgement that they had completely failed in their responsibilities. This experience convinced my son to end his tenancy at the earliest opportunity, as this is the safest way to ensure you don't get evicted for being a troublemaker, and we have waited until now to post this review to ensure he got all of his deposit back. No doubt the landlords will have spent the money they should have spent while he was there on making the flat presentable for the next tenants,

Phil · 3 July 2023

★★★★★ 5/5

Trustpilot

Professional, helpful and diligent

Would strongly recommend Mishon - the team were helpful and approachable throughout our purchase, being frank and standing up for us at tricky moments while also pushing us to meet vendor's expectations and ensure a smooth process. Special thanks to Glenn for handling so professionally, and also George.

CJH · 20 August 2021

★★★★★ 4/5

Trustpilot

So far the experience was great

So far the experience was great. Natasha Brill conducted the viewing and was very helpful and efficient. She told us all the information we needed and answered all the questions we had. She was very friendly and approachable. We have just secured a house therefore cannot give more information on the agency itself nor the property however so far it has been good.

Patrycja · 3 July 2024

★★★★★ 5/5

Trustpilot

I had a great experience with Brand…

I had a great experience with Brand Vaughan. Especially with Joshua who helped me find the perfect home for me when I was so desperate to find one. Thank you Josh and Abigail for your great service. all the best medine

Medine · 11 August 2022

★★★★★ 1/5

Google

Overall my experience with brand vaughan has been negative. As a tenant they do not look after you. Communication with them is seldom and disorganised. They are particular bad when your tenancy is finishing - mine ended in August and they still haven't returned my deposit or returned any emails and calls. Their only answer to this is that they've prioritised tenants moving in, even though ive tried to explain to them I'm going into my next university year with no money for my new deposit and now I owe money. My advice would be if you depend on your deposit to be retun quickly for your next accommodation, then I would think about going with other estate agents (as this is the only time I've had trouble with this).

Joshua · 17 June 2023

★★★★★ 5/5

Google

Dear David We hope you are well Suzy and I would like to take the time to thank you and all your team at Brand Vaughan for the successful sale of 9a and especially this year's sale of Nos 9 Sudeley Terrace, Kemptown. Furthermore, and very importantly, without Timothy negotiating, we certainly feel the sale would have fallen through on many aspects of the proceedings between the buyers and all the Solicitors combined. Since the acceptance of the buyers offer in April this year, events have been extremely demanding and precarious to the bitter end. Timothy’s resound constant attention to the details of the sale has been pivotal and profound. You may also be aware, our Solicitor barely communicated with us and unfortunately we eventually lost confidence in them. However, Timothy constantly kept us in the loop at all times and gave us assurance throughout all the uncertainty we experienced from start to finish. We cannot thank him enough! His professional advice and guidance throughout the proceedings kept us believing the sale would eventually pull through. David, I am sure I do not need to tell you, but you have an extremely unique asset in Timothy as part of Brand Vaughan. Timothy's Professionalism , due diligence, experience and duty of care to your clients are second to none. His intellect and perception in complex legal conveyancing negotiations are invaluable. We have moved several times in our lives and never experienced such a service from an Estate Agent. Thank you again and all your team for the result we so desperately needed. Have a great Christmas and hope to catch up in the New Year. Our kindest regards Best wishes Simon & Suzy

SUZY · 17 June 2023

★★★★★ 5/5

Trustpilot

Maria’s help and support was invaluable !

Maria helped me resolve an issue rebuilding a very long and tall garden wall. There were many issues regarding who’s responsible for payment and Maria went above and beyond what she’s expected to do. Without her help I would have really struggled to get this done. She was a massive support for me and was always there and willing to do whatever she could to help. It was a long process, Maria stuck with me to the finish and finally we got there. The wall is complete , the right people contributed financially and Maria did all the dealings with the neighbours management company and the builders. The wall now looks fantastic and I’m extremely happy. Thank you so much Maria, you’re a god send .

Miles · 30 July 2021

★★★★★ 2/5

Trustpilot

Rude staff ..lacks Customer

The reason I have given 2 stars is because of the staff. While Beth is lovely. I hesitate to call Brand and Vaughan ( and this I say on behalf of several people I have spoken to,who feel the same)..because of Molly. She is extremly rude and lacks customer skills, along with being unhelpful. We are customers/clients looking for a place. Letting agents need people like us to keep the business going so I dont see the need to be rude or intimidating. Hope Molly gets a taste of her own medicine.

Ana · 29 July 2021

★★★★★ 5/5

Trustpilot

Jenny has been really kind and helpful…

Jenny has been really kind and helpful in helping my friend and I to rent a flat for the first time as professionals, after renting for 4 years as students! She has been very quick to answer any questions we have and very transparent about the whole process. I would 100% recommend this agent (all of the agents that I have had contact with at MM have been very friendly - thank you)! We are beyond excited to move in!!

Rebecca · 23 July 2021

★★★★★ 1/5

Trustpilot

Bad experience with Brand Vaughan

I have had a very bad experience with Brand Vaughan. I rented a flat from them and its been 2 months now the issues we’ve raised including dirty carpet are not yet resolved. We need to keep chasing the agent about the updates every week and they kept on saying we are checking the quote even for small issues that shouldn’t take long and should be inexpensive to fix. Really pathetic experience. I’m surprised they are such big brand and provide such service to their customers.

Mohit · 12 June 2023

★★★★★ 5/5

Trustpilot

Thank you Lucy!

Lucy made the whole experience from viewing to application super easy, can’t thank her enough as a first time mover she made everything so stress free ☺️

Laura · 18 October 2023

★★★★★ 1/5

Trustpilot

Bad experience all round

Not a good experience one bit, changing my review slightly as they gave me half my holding deposit back, but still disappointed, that they rejected my application as my guarantor failed, so they have kept half the holding deposit still, which they said is used to cover 'fees', but they were going to take it over the first months rent, so doesn't make much sense.

Jessica · 15 May 2024

★★★★★ 5/5

Trustpilot

Thank you

I would just like to say a massive thank you to Brandon and Drew at Preston Park sales, for selling my house, quickly, easily and stress free. They kept me updated with the progress. To me, they were wonderful and a great team, I cannot thank them enough.

Claire · 26 June 2021

★★★★★ 5/5

Trustpilot

Helen Stone the excellent Brand Vaughan Lettings Manager

Helen Stone the Lettings Manager at Brand Vaughan is absolutely amazing! She has consistently delivered for me, knows the market inside out and is always very willing to cheerfully discuss things and give advice on every aspect of the lettings experience. She is just a real pleasure to deal with. She has amazing energy and is a phenomenal communicator.As a landlord of several properties, I have nothing but praise for Brand Vaughan in general and Helen in particular. They have always provided excellent and responsible tenants and Helen’s advice is always spot-on!

G · 31 May 2023