5/5
Trustpilot10 out of 10
A grown-up, seamless experience. Connor was always quick to respond. Nothing was too much trouble. 10 out of 10 service!
Agent replied · 23 August 2024
Great to hear this, thank you so much for your review.
Trusted Agent profile · Brighton
Brand Vaughan Brighton reviews
★★★★★
1,301 reviews across 2 platforms
110 St. Georges Road, Brighton, BN2 1EA
Brand Vaughan's office in Brighton, at 110 St. Georges Road, is rated 4.4 out of 5 across 1,301 reviews on two platforms, including 208 Google reviews rated 4.0.
Reviews
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotFailed to meet the lowest expectation
If you are a landlord, Brand Vaughn will certainly work hard to wring every penny and more from your tenants regardless of your fulfillment of care and maintenance obligations. If you are a revenant, Brand Vaughn will work hard to create ways of withholding any security deposit regardless of how you return the property.Brand Vaughn has outsourced their reference checks to Goodlord, an organisation that is currently polling 1* reviews on All agents. They demand that you provide them with far more information than is required for referencing purposes and in direct contravention of GDPR. Goodlord themselves outsource the financial checks to Tink. Think will hold your data and have unfettered access to your bank account for 90 days.If you request that Tink removes all access and personal data from its systems immediately after the checks have been done, you receive an automated response that they aim to get back to you within 10 working days.This entire structure is designed to relieve tenants and guarantors of their money and deeply critical and sensitive information while simultaneously denying the opportunity to retain any control.A black marketeers wet dream!
Agent replied · 12 June 2024
We are so sorry to read about your experience and would love to put this right, I have passed the comments on to the branch manager who will be in touch directly.
5/5
GoogleI had a great experience with Brand Vaughan selling my home, with the pleasure of Kieran Murray as my Sale Negotiator, who kept me informed at all times after each viewing, until he found me a great buyer, whom I now have a great ongoing relationship with. The whole process was made extremely stress free as Kieran couldn't do enough for us. I can't thank him enough, and would recommend him to anyone who wants a premium service. 10/10
Agent replied · 16 June 2024
Thank you so much for your review Jordan. We appreciate your feedback and are glad to hear that you enjoyed your experience with us. We will pass this on to the team.
1/5
TrustpilotTerrible service
Incredibly slow process concerning contracting. Steps were only executed after I called multiple times. Issues flagged in offer were not followed up. Property was put in the market with malfunctioning or broken appliances which property manager forgot to check.
Agent replied · 12 June 2024
Dear Annalena, Many thanks for your feedback. I understand my colleagues in the Property management team are dealing with all issues raised and liaising with the landlord to get these Items dealt with quickly for you. I do hope that once these are completed that you can settle and enjoy your time with us in your new home.
5/5
TrustpilotMy property letting
The tenancy closing was handled very well by Rimvydas Tumas. He has worked hard to achieve it within a few days.
5/5
TrustpilotExcellent service
The 7 Dials branch handled the sale of our property and purchase of our new home.Selling a home is always going to be stressful but George, Glenn and the team were professional and supportive. They understood the market very well and managed the process through to completion diligently. I highly recommend them.
Agent replied · 27 December 2024
Hi BenThanks for this lovely review, really good to see that the team handled both sides of the transaction well for you and that you felt supported throughout. George and Glenn know their stuff and I'm sure will be delighted to see such a positive review of how they dealt with things. Thanks again for the recommendation.Kind regardsSteve Neocleous
5/5
TrustpilotVery helpful and professional
Joshua was extremely helpful in our recent move to Brighton. Given it was a couple of our first times moving out he helped guide the process with the upmost professionalism. I would recommend Brand Vaughn to anyone searching for a new place who want good coordination with their move.
Agent replied · 12 June 2024
Thank you for the feedback Ben.
1/5
TrustpilotBad service and lack of communication. Brand Vaughan turned up 30mins late for…
Brand Vaughan turned up 30mins late for a viewing without the keys to the property, then rushed us around as they had another property to show. We put in an offer and to this day they never got back to us to let us know the outcome. I would never recommend or use these agents again to the point that if a property was up for sale with them I wouldn't view it. Had a successful purchase through H20 Homes which went above and beyond with their knowledgeable service.
Agent replied · 12 June 2024
We are so sorry to read about your experience and would love to put this right, I have passed the comments on to the branch manager who will be in touch directly.
5/5
TrustpilotLovely staff
Everyone is so nice, friendly, patient and always very quick to respond! I love how with Brand Vaughan everything is always so clear and professional.
Agent replied · 25 December 2025
We're happy to hear that you had a great experience with our team! Thank you for your positive feedback and taking the time to write this review and look forward to assisting you again in the future.
5/5
TrustpilotLucy was very helpful and answered all…
Lucy was very helpful and answered all the questions we had regarding the property. She made the process as smooth as possible and we really appreciated her help!
Agent replied · 12 June 2024
Thank you for taking the time to share your positive experience Maisie.
5/5
TrustpilotJosh - great service!
Josh was really helpful and knowledgeable throughout the sale. He always kept me up to date with any news and was brilliant at chasing both the seller and their solicitor, which at times was really needed. I’m really grateful and know that because of him the sale went through. Thank you so much.
Agent replied · 27 December 2024
Hi thereThanks so much for your kind words about Josh, it's great to see that he was able to make a difference for you and even better that you think he was possibly the determining factor. Thanks again for the review, we hope the move went well.Steve Neocleous
5/5
TrustpilotGeorge was great
George was great. Cannot fault him. Found me a buyer fast. Secured the right price. Kept me informed throughout the process.
Agent replied · 12 June 2024
We are thrilled to hear this, thank you so much for your review.
4/5
TrustpilotStaff called Mazie was receptive and welcoming
Time conscious and receptive
Agent replied · 4 June 2026
Thanks for the review, it is much appreciated.
5/5
GoogleEveryone we dealt with at Brand Vaughan was really nice but Holly went above and beyond to support us with our purchase and keep things moving. Thank you Holly!!
Agent replied · 16 June 2024
Thank you so much for your review Jasmin, we appreciate your feedback.
5/5
TrustpilotGreat communication and great customer…
Great communication and great customer service. Would highly recommend. Thank you Connor for your great customer service skills and great communication.
Agent replied · 12 June 2024
We're glad we could assist you in your journey. We're here for any future needs you may have.
1/5
TrustpilotVery poorly run letting agents
Very poorly run letting agents. Went to collect my keys and was told that they had to be given to an inventory clerk and I had to walk to meet home at the address. No communication before this to advise of this process. When we got to the address, keys didn’t work and was told they would call a locksmith. Currently waiting for a locksmith that could take 3 hours and I have to just wait around for a locksmith to meet me at the address. All this for over £1,5000…
Agent replied · 12 June 2024
Thank you for your review and feedback. We are sorry to hear that we fell short of your expectations. I understand that our property management team has resolved the issues now.
5/5
TrustpilotThomas was excellent
Thomas was excellent. In fact, in the whole process this company, which was managing the sale, of the property we were buying, were the only ones who were proactively trying to keep things moving. We were kept updated and they chased all parts of the chain. A big thanks. If I need to sell my property they would be my first choice.
Agent replied · 27 December 2024
Thank you Bill, for highlighting what a star Thomas is. We are delighted to have been able to help you move and hope that you have settled in nicely. We look forward to working with you when you come to move again.
5/5
TrustpilotFrom initial inspection and providing…
From initial inspection and providing valuable advice and support to finding and referencing a tenant, the manager Helen was a perfect partner for our property. A 5* Agent from beginning to placing the tenant. Highly recommended.
Agent replied · 12 June 2024
Thanks so much for your review, so pleased to hear we could help you find a tenant.
5/5
TrustpilotBrilliant service.
Drew, Brandon and the team were incredibly professional, personable and efficient. We particular appreciated Drew’s straight talking and no nonsense attitude. We always felt she had our best interests at heart and was always on hand for reassurance or to answer any question no matter how small. I would gladly recommend them.
Agent replied · 27 December 2024
Hi thereReally great to see such a positive review. Drew certainly knows what she is talking about so it's good to see that this has come across as straightforward, no nonsense advice. Thanks again for such a great review. Steve Neocleous
5/5
TrustpilotThank you to Alexandra and Kemptown branch
Thank you to Alexandra and the team at the Kemptown branch, we have been very happy with the process and support from start to finish. The house had been with another agent for 4 months without success, but Alexandra got a sale agreed fairly quickly and has been professional and helpful throughout.
Agent replied · 27 December 2024
Hi SeanReally good to hear that you have been happy with support you have had from Alexandra and her team. They really are a cracking outfit in our Kemptown Office and it's great when someone takes the time to post a lovely review like this. Especially good to know that we managed to do what our competitors couldn't! Wish you well in your new home. Many thanksSteve Neocleous
5/5
TrustpilotReally pleased with the service
Really pleased with the serviceAlice was our main point of contact and she was fantastic throughout the whole process. We really appreciated the speed of their response. If she was not available then her colleague John was always on hand to answer any queries that we had. We never felt in limbo.
Agent replied · 27 December 2024
Hi AndrewMany thanks for posting these lovely words about Alice in our Rottingdean Office. Good to know that you always received a prompt response to any queries and that John was on hand as back up if required. Thanks againSteve Neocleous
5/5
TrustpilotThank you, Tom!
I would like to thank Tom for doing such an outstanding job dealing with first-time buyers and a remote solicitor. I greatly appreciate the huge effort that he put into making the purchase of our new property (and the sale of our old one) a success, for remaining calm during stressful moments, and for keeping everyone so well informed about progress.
Agent replied · 27 December 2024
Hi Neil, Thank you for taking the time to write such a lovely review, Tom is a real star and we are delighted that you have had such a positive experience during your communication with him.
5/5
TrustpilotHighly recommend Seven dials branch
We sold our flat using the Seven Dials office and had a great experience. The photography looked amazing and our flat sold within a week. A big thanks to Glenn for the support following the sale through and regular updates, also George for setting things up at the beginning.
Agent replied · 27 December 2024
Hi EmmaThanks so much for taking the time to post such a great review. It's good to know that the team at our Brighton Office have given you such a great service and that you have been pleased every step of the way. Thanks againSteve NeocleousMishon Mackay
5/5
TrustpilotSpecial mention
Special mention - Dee and Jon.Both world class at what they offer to us! I hope the owner fully appreciates what assets they are to the team. Customer service is second to none. Kind. Respectful. Professional. And most of all very knowledgeable in their field of work. It's a pleasure working with you both. Thank you. Richard
Agent replied · 27 December 2024
Thank you so much for your generous feedback, Richard! We're absolutely thrilled to hear such kind words about Dee and Jon. They truly embody the qualities we value most, kindness, respect, professionalism, and expertise. We're so glad to hear that working with them has been a pleasure, and we will be sure to pass on your appreciation to both of them. Thank you for choosing us, and we look forward to working with you again in the future!
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