Trusted Agent profile · Brighton
★★★★★
1,363 reviews across 2 platforms
219 Preston Road, Brighton, BN1 6SA
Brand Vaughan's office in Brighton, at 219 Preston Road, is rated 4.5 out of 5 across 1,363 reviews on two platforms, including 239 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Brand Vaughan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
GoogleBrand Vaughan in Preston Park were FANTASTIC!! From valuation to completion the service was very professional. Jordon and Michael on the sales team were great, really friendly and couldn't seem to do enough to help. When the sale was agreed Annie took over and pushed the sale home. She was a great communicator and easy to reach. Seriously impressed!! I will be recommending them to everyone.
5/5
TrustpilotOLLIE
HADNT HAD A CHAT BEFORE AND GOT A CALL ABOUT MY PROPERTY FROM HIM. REALLY FRIENDLY AND SUCH A FAIR GUY. IF HE’S RINGING U, UR IN VERY SAFE HANDS ✅ WAS ALSO NICE ENOUGH TO LET SEND ME SOME OF MY MUSIC TO HIM. RESPECT TO HIM
Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear about your positive experience with our services. We will pass this on to Ollie.
2/5
TrustpilotVery Very poor service from the…
Very Very poor service from the maintenance department, paying duplicated invoices from contractors , paying out on work that was invoiced but should have been a call back because the original work was incomplete. To improve better systems to check what's being paid for not blindly passing invoices on to be paid .
We are sorry to hear that you did not have a positive experience with us. It would be great to discuss further, I have passed the comments on to the branch manager who will be in touch directly.
5/5
TrustpilotI have found Brand Vaughan a really…
I have found Brand Vaughan a really reliable and efficient Estate Agents. They do things when they say they will and I can't fault them at all. Lucy that showed me around the flat was very professional and really pleasant and was able to answer any questions I had.
Thank you so much for your review. We appreciate your feedback and are glad to hear that you enjoyed your experience with us. We will pass this on to Lucy and the team.
5/5
GoogleGreat experience selling our house through BV. The photos, write up and whole marketing is as they say exceptional. 1000 times better than competitors. The communication along the way was brilliant and even better sold within a few days. Very professional service from a lovely team of people. Hope to deal with you again soon in the future.
This is great to hear, thank you for your review Daz.
5/5
TrustpilotJoshua was great throughout the…
Joshua was great throughout the process, communication was superb and the service was first class
Great to hear this, thank you Mark.
5/5
TrustpilotFantastic Management office A*
We Liaise with Jordan and her team on a daily basis and cannot recommend them highly enough. Jordan, Maria, Natasha, Gracie and Skye are so efficient, they really demonstrate a genuine pride in their property management roles.We would trust them to manage any new rental properties of ours.Well done girls, keep up the good work and you'll reap the seeds you sow.Regards,Loyal customer
5/5
TrustpilotKamila was so helpful and a pleasure to…
Kamila was so helpful and a pleasure to talk to. Thank you :)
Great to hear, thank you Jasmin
5/5
TrustpilotI found my experience with Brand Vaughan from start to finish was 10/10 service. I met Lucy to view the flat and she was very professional and very helpful. I will be letting people know if t
I found my experience with Brand Vaughan from start to finish was 10/10 service. I met Lucy to view the flat and she was very professional and very helpful.I will be letting people know if they need to relocate for any reason then Brand Vaughan would be the best Estate agents to pick.Lisa
Thank you so much for your review Lisa. We appreciate your feedback and are glad to hear that you enjoyed your experience with us. We will pass this on to the team.
5/5
TrustpilotJosh was incredibly helpful and…
Josh was incredibly helpful and efficient in helping us to organise our application. Would definitely recommend Brand Vaughn. Excellent service!
Great to hear this John, thank you for the 5 stars.
1/5
TrustpilotHonestly the scum of the earth
Honestly the scum of the earth, no human compassion whatsoever. My flatmate dropped out of uni right before we were gonna move in, now we have to pay his rent. Brand Vaughan are useless, took forever to fix problems with the house. call it a six bedroom house but it's got two tiny little grotty rooms that can barely be called bedrooms. Squeezing money out of students that they don't have, putting them in debt. Never rent from these lot. They don't even deserve 1 star
5/5
TrustpilotMollie and her team were amazing to…
Mollie and her team were amazing to find us the property we really needed and loved. Very professional and good communicators.
Thank you for your feedback Andrew.
5/5
Trustpilot2 properties managed…
2 properties managed for many years , great property manager Lizzy who takes care of any tenant issues and repairs.They have also just sold these properties, lots of viewings, clear communication all the way with Kieran and Holly.Their recommended solicitor was a real bonus.Sales cycles were very long but that’s the current market.
We are delighted to hear that you had a great experience with us Jim. Thank you for sharing your positive feedback and for choosing Brand Vaughan.
5/5
GooglePhil and the team are credit to their business. Phil was always friendly, courteous and crucially he knows his buyers and was able to help us achieve an excellent price for our property. All dealings with him were professional and efficient and I woul have no hesitation in using BV again or recommending them as a reputable and efficient local agent.
1/5
TrustpilotIn last minute, the lender changed the mind !!!
I'm really let down! I'm sharing my story to help prevent others from having to deal with the same problem.In February, I'll be moving to Brighton for work. We started looking for a property in January because we live in London and getting a property to view is really tough. As soon as we found a flat, we signed the pre-tenancy agreement, paid the holding deposit. The reference process also went well but because the move-in date is January 15, we became concerned when we did not hear back until January 10. The agency contacted us again on January 11th with shocking news.The lender will sell the home after having a change of mind. Can you believe that this occurred just four days before the move-in date? I'm in complete disbelief and stunned! The agency informed me that although there is nothing we can do about it, they will return the holding deposit to me. In this situation, what are the tenants right?
5/5
TrustpilotAmazing service
I have been a tenant for 3 years and the service and support has been amazing. I suffered an accident during my tenancy that resulted in me being permanently disabled and they couldn’t have been more helpful and supporting. Especially Jordan who has helped me transition to a new tenancy and has taken care of everything including moving the deposit.All in all 5*
5/5
TrustpilotHassle-free and extremely friendly estate agent
Brand Vaughan was a great estate agent to use. We managed to get a viewing pretty easily and Abi the estate agent who was with us was friendly, knowledgable and happy to answer any questions we had. Their communication as a company was efficient and we are delighted with the service we received from her. Thanks again for helping us find a lovely property to move into.
This is great to hear. Thank you for the feedback Louis.
5/5
TrustpilotEfficient
Efficient, professional and friendly. Always kept me informed me informed and always phoned back when they said they would.Great teamwork in the selling department. Well presented information pack .
Thank you for your kind words! We're delighted to hear that you found our team efficient, professional, and friendly. It’s great to know you felt well-informed throughout the process and that we delivered on our promises.
5/5
TrustpilotVery good initial experience renting…
Very good initial experience renting with Brand Vaughn, Abigail Mallett was great and very helpful.
Thank you Alexandra.
5/5
TrustpilotNatasha was critical in handling a…
Natasha was critical in handling a tricky let. There were misunderstandings, challenges, delays outside their control, and Natasha and Jay of the Preston Road office made extra time as needed, even having an hour long meeting to sort things out. We love our new home and it would not have happened without their hard work and persistence. THANK YOU! : )
5/5
TrustpilotHarrison house tour viewing
Had Harrison for a viewing tour today, really really helpful and hospitable. Gave all info and helped us find a house we love.
5/5
TrustpilotSmooth process
Kamila was very helpful setting us up for our new flat.
Great to hear this, thank you Sandra. Best wishes for life in your new flat.
5/5
TrustpilotVery impressive service
Very impressive service. Managed to fit in with my short timescales to view a property and been great to be able to work with a team that is able to communicate effectively
Thank you for your kind words! We're delighted to hear that you found our service impressive and that we were able to accommodate your short timescales for viewing. Communication is key, and we're glad our team could provide you with a seamless experience. If you need anything further, don't hesitate to reach out!
5/5
GoogleWe have recently purchased a house through Brand Vaughan in Preston Park. Throughout the whole process they have been helpful, diligent, patient and friendly. Chloe in post-sales has been a life-saver! On moving-in day, receiving a beautiful bouquet of Christmassy flowers was the icing on the cake, thank you. We would definitely recommend Brand Vaughan.
Fantastic to hear we could help you through your purchase Juliet. Best wishes for life in your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Brand Vaughan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
