Trusted Agent profile · Brighton
★★★★★
1,327 reviews across 2 platforms
110 St. Georges Road, Brighton, BN2 1EA
Brand Vaughan's office in Brighton, at 110 St. Georges Road, is rated 4.4 out of 5 across 1,327 reviews on two platforms, including 209 Google reviews rated 4.0.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
TrustpilotDamien - Portslade office
Damien from the Portslade office has from day one been helpful & informative at each stage of the completion. Also when taking some leave advised who the contact would be & when he would return. Everything has been plain sailing. Highly recommended.
5/5
TrustpilotWhy you should use MishonMackay
Would highly recommend Maria at MishonMakay. Thoughtful, extremely helpful and very efficient. Her attention to detail is next to none. Maria’s team also have the same ethics and in my dealings with Claire this showed through.
1/5
GoogleHaving rented my flat out through this company for the last 4 years, I am well positioned to recommend that you seek the services of any other estate agent possible. Firstly, they hired work people to complete a minor repair to the sealant on the bath, they did this and left sitting water under the bath, that when eventually discovered had rotted the bathroom, front room and hallway floor. Now I wasn't aware that I would need to tell them that leaving standing water sealed under a bath was not a good idea, I foolishly thought that this would be common knowledge, but apparently not. This resulted in costly damage which Brand Vaughan eventually took minimal responsibility for. Brand Vaughan also find it hard to follow clear instructions when asked to carry out instructions, instead they prefer to second guess you and assume that they know best, sometimes even when asked multiple times, this can cause landlords issues which should be avoided. I could go on, but if you need more encouragement, to find a better letting agent then more fool you, you probably deserve each other.NegativeQuality, Professionalism, Value
2/5
GoogleWe purchased our property through BV some years ago. Prior to selling, we were approached by one of the original Directors, suggesting that we work with him should we enter the sale marketplace. We did that, but the moment our property went to market, we were pushed to the local sale rep. We were reminded, by experience, that BV are no longer the small local agent they were when we first worked with them. After numerous problems with the handling representative we tried to escalate to the directors but were given excuse after excuse as to why our calls couldn’t be returned. Eventually, we were transferred to the branch sales manager - who to be fair was very professional. However, seller beware BV are no longer the local estate agent of choice. They are part of a much larger group. We have been left with a ‘bad taste’ in our mouth from the negative experience, which included being told by the local rep that our buyers were his friends, and advised to accept an offer (lower than the market price) because the market was about to soften. We have now completed and left the property, but thought it pertinent to right a review based on our experience.
5/5
TrustpilotGreat customer service
We sold a house recently through BV which was a complicated and drawn out sale. At all times their team kept in touch and ensured that the painful process progressed as smoothly as possible.
Great to hear this, thank you so much for your review.
5/5
TrustpilotA big thank you to Mark, Tom and the team for going the extra mile and genuinely caring about ensuring our sale was a success. I wouldn't hesitate to recommend their services.
A big thank you to Mark
Hi BryanMany thanks for your very positive review about Mark, Tom and the team at our Hove Office. You were certainly in safe and experienced hands and it's good to hear that you would be very happy to recommend us to others. Thanks againSteve Neocleous
5/5
GoogleJust sold 2 properties, lots of viewings, clear communication and efficient marketing. Their recommended solicitor was very experienced. The sales were then progressed by Holly, living overseas this was a great value add.
We are thrilled to hear that you enjoyed your experience with us Paul. Thank you for sharing your positive feedback and for choosing our services.
5/5
TrustpilotGood communication and quick responds…
Good communication and quick responds to any questions and concerns.
5/5
TrustpilotEasy to deal with
The team at Brand Vaughan were really helpful throughout the property search process, regularly sharing potential properties of interest with me according to my brief. When I found the right place, they were quick to help me with the process and ensure everything ran smoothly.
Happy to hear we could make the process as smooth as possible for you Joanna, thank you for your review.
5/5
TrustpilotRenting a flat
Staff have been very nice and supportive over the phone.
Thank you for your feedback! We’re glad to hear that our staff have been nice and supportive over the phone. If there’s anything more we can assist you with during your flat rental process, please don’t hesitate to reach out!
1/5
TrustpilotTake no responsibility and terrible customer service
I live under the tenant of Brand Vaughan, who have flooded my place 3 times in less than 3 years.Despite admitting liability brand Vaughan take no responsibility, needing constant chasing even for a response and clearly do not want to do any work.Having properties I own and rent out, I will make sure never to use brand Vaughan - terrible customer service.
5/5
Trustpilotgreat experience!
Very helpful agents, and so grateful for their help in finding us a perfect flat! Thank you so much :)
Thank you for the positive feedback! We're glad we could assist you in your journey. We're here for any future needs you may have.
5/5
GoogleIt was really great to buy via these guys. It felt like proper personable management from the viewing right through to the completion. A friendly and very responsive team who I would very much recommend to anyone.
Thank you so much Simon. Best wishes in your new home.
5/5
TrustpilotDAMIAN
SO CHILL. ALSO PROPA FRIENDLY COMING ROUND. NEVER WITHOUT A SMILE. ALWAYS HAVE GREAT CHATS WITH HIM. HAD A INSPECTION WITH HIM TODAY. WAS SOUND AS EVER
Thank you for taking the time to share your positive experience Eddie.
5/5
TrustpilotSALE OF MY PARENTS HOME
SALE OF MY PARENTS HOMEAmy managed the sale of my parents property. She was absolutely amazing!! Amy was very supportive throughout the sale process and always on hand to deal with queries etc.
5/5
TrustpilotIt's great property and area is so…
It's great property and area is so clam. The agent(Lucy) from brand vaughan is so nice while showing the property and explaining the things.
Thank you for taking the time to share your positive experience! We're overjoyed to have played a role in your journey.
5/5
TrustpilotGreat Service
Great Service, helped me through a difficult experience always helpful, kind and polite.
Thank you for your kind feedback!
5/5
TrustpilotNo Stress
Lucy gave me a great little tour of the flat, very personable and easy to chat to. Holding deposit down and just referencing to go so a v quick turnover. Thanks Brand and Vaughan!
We are thrilled to hear this, thank you so much for your review.
5/5
TrustpilotI really enjoyed my renting experience…
I really enjoyed my renting experience with Brand Vaughan. The viewing arrangement was highly efficient and smooth. The whole process is great. Highly recommended !
Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear about your positive experience with our services.
5/5
TrustpilotQuick efficient service with a friendly attitude...
Quick efficient service with a friendly attitude- couple found within a week and no hassle at all.Have used BV before and will certainly use them again.Thank you to Jenna and Camilla and Joshua!
4/5
TrustpilotNice experience
It was our first experience in renting a flat. Fortunately we met this agency who are so kind and supportive. Thanks
Great to hear this, thank you.
5/5
TrustpilotGreat team
Damian and his team have been fantastic. It’s no mean feat pulling together several parties during lock down to get the sale through as smoothly as possible, but he did it! He really helped to get things moving. Excellent service.
5/5
GoogleI used Brand Vaughan to deal with the sale of my late fathers property. They could not have been more helpful, particularly Karen Franks. Karen kept me updated regularly with the sale, was invaluable with advise and a pleasure to deal with. Highly recommend!
5/5
GoogleFantastic experience particularly with Mr Vaughan, who sold our home within two weeks after our first meeting, to a solid buyer and for a figure close to the asking price recommended. Many Thanks to John as well with his impeccable English and time keeping!
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