Every review we hold for the Brighton office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotStudent team are inadequate
Student team are inadequate, never answer the phone and take weeks to reply to simple emails. Landlords stay clear.
Harvey · 22 October 2024
Agent replied · 27 December 2024
Thank you for sharing your feedback. We’re sorry to hear about your experience with our student team and the delays in communication. Your concerns are important to us, and we’re committed to improving our services. Please feel free to email us at ReviewsBV@brandvaughan.co.uk so we can address your issues more effectively.
★★★★★ 5/5
GoogleAn excellent service offered by the team, especially Michael and Jordan, who marketed our property swiftly, with professional photos and a wonderful description of our house. From on the market to sold was only a matter of a few days, all thanks to Jordan! Highly recommend to sell, or indeed buy through!
Michelle · 18 June 2017
★★★★★ 5/5
TrustpilotJoshua Jiminez at Brand Vaughan was…
Joshua Jiminez at Brand Vaughan was always professional, friendly, and helpful. When the apartment we wanted wouldn't accept a dog he quickly found us another wonderful option. He had access to the best rentals and we found a terrific place.
Geoffrey · 8 August 2023
Agent replied · 12 June 2024
We are delighted to hear that you had a great experience with us. Thank you for sharing your positive feedback and for choosing Brand Vaughan.
★★★★★ 5/5
TrustpilotGreat service!
They were great from the start, always keeping us up to date with new properties. They were easy to contact and booking a viewing was straightforward. We managed to rent the property within hours of viewing it. Great service!
Ana · 31 August 2023
Agent replied · 12 June 2024
Great to hear this, thank you so much for your review Ana.
★★★★★ 5/5
TrustpilotThomas Gannaway is an utter delight!
Thomas Gannaway is an utter delight. He has completely destroyed any 'estate agent' clichés of past experiences. He has been a pleasure to deal with throughout the entire process, considered, polite and incredibly helpful.I would recommend him wholeheartedly to anyone going through what can be a stressful process.Thanks Thomas.
Kate · 29 January 2019
★★★★★ 4/5
TrustpilotEstate Agent as agony aunt
The move was a bit of a saga due to the 'on-off' capability of our buyer to be 'able to' or 'not able to' raise the cash that he needed. So we constantly had to make decisions about finding a new buyer or sticking with our guy. Through all this angst, MM provided good support, sensitive/sensible reasoned advice AND someone to moan at. Just what we needed!
LF · 30 March 2017
Agent replied · 27 December 2024
Thank you for taking the time to review the service you have received from us here at Mishon Mackay, it can be a bit of a rollercoaster to get through the process, we are delighted that you feel we dealt with these ups and downs well. We do hope you have settled into your new home and if we can be of any assistance please do contact us.
★★★★★ 5/5
TrustpilotGreat experience with BrandVaughan They…
Great experience with BrandVaughan They successfully helped us secure our tennancy efficiently. Could not of asked for more.
Sodul · 16 October 2024
Agent replied · 27 December 2024
Thank you for your positive feedback! We’re thrilled to hear that you had a great experience with Brand Vaughan and that we were able to help you secure your tenancy efficiently. If you need any further assistance in the future, please don’t hesitate to reach out.
★★★★★ 5/5
TrustpilotBrand Vaughan
Professional with rents paid on time. Darcy was my appointed maintenance person and she dealt with all issues in an efficient and friendly manner.
Brian · 18 July 2023
★★★★★ 5/5
TrustpilotSamim and George were both excellent
Samim and George were both excellent. Professional and knowledgeable, they kept on top of the transaction the whole way through from viewing to completion and communicated clearly with both sides to resolve any difficulties
Jerry · 29 July 2022
★★★★★ 5/5
TrustpilotExcellent Service
Worked with Chris Thew and his team at the Brighton office.Very professional service, good communication and highly recommended.
Phil · 17 October 2017
Agent replied · 27 December 2024
Thank you for your kind words about Chris Thew from our Brighton branch, along with his very experienced and professional team they certainly are the right men to get the job done. Thank you so much for the opportunity to assist you and we wish you all the best for the future.
★★★★★ 5/5
TrustpilotNo 1 letting agency👍
As a landlord having experienced a number of letting agents I can honestly say the whole team Michon Mackay are at the top of their game ! From finding tenants to the maintenance of my property they’ve shown a professional proactive approach to all that they do and always polite & friendly too! Thank you 👍
Craig · 21 August 2021
Agent replied · 27 December 2024
Hi Craig,It was lovely working with you again, thanks very much for your review.Jay Melton-BallLettings Director
★★★★★ 5/5
TrustpilotHi,first thanks all staff for hard…
Hi,first thanks all staff for hard work.First Letting agency I'm give for 5 star very frindley and Profesional look after in pepole as well i'ts very inport thanks for evrithing I'm very happy Recommend for any pepole .
Bozsoki · 24 August 2023
Agent replied · 12 June 2024
Thank you so much for your review. We appreciate your feedback and are glad to hear that you enjoyed your experience with us.
★★★★★ 5/5
TrustpilotDee and Felix are a great team
Dee and Felix are a great team. They listen to the client and advise accordingly. My sale was seemles as everyone was working to the same end goal in a timely fashion. I'm normally hesitant to use the agents conveyancing team however I could not have wished for a better person. Amy has to be one of the best solicitors I have used. Thanks guys, we did it all in 6 weeks 👍🏼
Teresa · 1 June 2023
★★★★★ 5/5
TrustpilotBrand Vaughan are my 'trusted' agency.
Brand Vaughan are my 'trusted' agency as a landlord for providing me with tenants in the Brighton area. They operate in a very professional and efficient manner, and always promptly respond to my queries.
Andrew · 22 November 2023
Agent replied · 12 June 2024
We are thrilled to hear that you enjoyed your experience with us. Thank you for sharing your positive feedback and for choosing our services.
★★★★★ 5/5
TrustpilotWell recommended
We have recently bought through mishon mackay, the staff that we spoke with were all very helpful, particularly Holly Harris and Sarah McCarthy, who both showed us around the house. When we had any queries or questions they were always eager to assist and progress things.
Greg · 12 November 2019
★★★★★ 1/5
GoogleWorst experience ever . 8 moths to urgent repair , hold our deposit long after tenancy ends , contact with them is like contact with child :(
Krzysztof · 17 April 2024
Agent replied · 16 June 2024
Thank you for taking the time to share your feedback with us. We truly value all comments, as they help us improve our services and ensure a better experience for our clients.
Regarding your concern about deposit regulations, we want to assure you that we take compliance very seriously. Our team follows all relevant guidelines and procedures to ensure fair and transparent handling of deposits.
If you would like to discuss your experience further or have any additional questions, please don't hesitate to reach out to Simon on 01903215631 in our property management team.
★★★★★ 5/5
TrustpilotFirst time renters!
We just secured our first flat through Brand Vaughan & have had a really good experience so far! Everyone is helpful, friendly & speedy to get things done! Thank you especially to Kamila for explaining things well to a newbie!
Ella · 5 June 2023
Agent replied · 12 June 2024
Thank you so much for your review Ella, we are so pleased to hear we could help you find your first new home.
★★★★★ 5/5
TrustpilotWe were very pleased with the service…
We were very pleased with the service we received selling our flat. George’s communication was brilliant ,he really keeps everyone in the loop. The photographs and details were well presented.
Bev · 2 February 2024
Agent replied · 12 June 2024
Thank you so much for your review. We appreciate your feedback and are glad to hear that you enjoyed your experience with us. We will pass this on to George.
★★★★★ 5/5
TrustpilotBrand Vaughan - excellent service…
Brand Vaughan give an excellent service from finding suitable tenants very quickly including lease setup, inventory, management also offering full knowledge on current regulations.My contact for maintenance, repairs and tenant problems is Lizzy Van Orden and her expertise is fantastic. Brighton Landord
Colin · 23 March 2023
Agent replied · 12 June 2024
Great to hear this, thank you for your feedback Colin.
★★★★★ 5/5
TrustpilotThanks for your help Lucy
Thanks for your help Lucy! Very efficient and helpful with securing my deposit
Anita · 24 November 2024
Agent replied · 27 December 2024
Thank you for your kind feedback! We're so glad to hear that Lucy was efficient and helpful in assisting you with securing your deposit. We’ll be sure to pass on your thanks to her. We’re always here to help!
★★★★★ 5/5
TrustpilotMia did an excellent job at securing…
Mia did an excellent job at securing our new home 10/10
Lewis · 20 December 2024
Agent replied · 27 December 2024
Thank you for your feedback! We’re delighted to hear that Mia did such an excellent job securing your new home. A 10/10 is fantastic, and we’re so pleased she made the process smooth for you!
★★★★★ 5/5
TrustpilotWe would like to thank Alexandra ad her…
We would like to thank Alexandra ad her team at the Kemptown office for their excellent handling of what became a complicated and protracted purchase. Alexandra is clearly a professional and highly experienced agent, we highly recommend her to purchasers and vendors alike.Many thanks,Jeff and Fiona.
F · 26 March 2019
★★★★★ 5/5
TrustpilotBrand Vaughan - professional and responsive!
Brand Vaughan is managing our property with the utmost dedication to communication and professionalism. It is reassuring to know that they are on top of the day to day management. They have proactively reached out to us with relevant information and have been quick to respond to emails.
Caryn · 8 July 2022
Agent replied · 12 June 2024
Thank you for your feedback Caryn.
★★★★★ 4/5
TrustpilotHeartfelt thanks to Lizzy
I would like to commend the devoted and responsible working attitude of Ms. Lizzy Van Orden of Brand Vaughan. With her service and help, I feel more substantive support in my tenancy issues. I'm certain she is a jewel in her company.
Customer · 23 February 2023
Agent replied · 12 June 2024
Thank you so much for your feedback, we will pass this on the Lizzy
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