Every review we hold for the Brighton office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotA job well done
Like most buys nowdays, mine too experienced its fair share of bumps along the way before seeing it through. Even though a first-time buyer, I felt very secure and supported throughout the entire process by the expertise of all Brand Vaughan staff, George Taylor, Ellis Featherbe and Jamie Lantsbury but to name a few.I would definitely recommend Brand Vaughn for your future property needs, I could not have hoped for a more professional and supportive group of Agents during this challenging time.
Kay · 20 July 2023
★★★★★ 2/5
TrustpilotMy purchase with no chain at all took 7 …
My purchase with no chain at all took 7 months, granted with some matters that were out of everybody's hands. However, in comparison to the estate agents who dealt with the sale of my property I found that these estate agents were happy to let weeks go by without pushing the sale on. I feel that had I not pushed so hard for the sale to go through, it still would not have happened.
Fiona · 8 May 2017
Agent replied · 27 December 2024
Hi Fiona, I am sorry to hear that you felt you received a poor service from our team. I have called you discuss in more detail as we take the service levels we provide our customers extremly seriously. I would very much welcome the opportunity to discuss this with you. I understand that your purchase was particularly difficult with the unexpected death of one of the owners mid way through the transaction, causing a substantial delay due to probate proceedings having to be be dealt with. Whilst this is something we of course could not control, we do understand the importance of keeping everyone involved aware of the progress updates as they happen. I can see from the notes on file that we had numerous communications with you via email following our team pushing the sellers and their solicitors to expedite matters quickly, I believe there were also some unnecessary delays from the sellers solicitor taking a very long time to provide detailed information regarding boundary issues that would, I'm sure have caused more frustration for you. Perhaps you could contact me directly on 01273 944800 to discuss how you feel we could have improved our service to you.
★★★★★ 5/5
GoogleVery happy to leave a glowing Review for the Kemp Town team of Brand Vaughan. Michael, Kieran and Holly have been especially helpful and professional. They have been so transparent and responsive throughout our house sale and I highly recommend them.
Donna · 19 December 2023
Agent replied · 16 June 2024
Great to hear this Donna, thank you so much for your review. We will pass this on to the team.
★★★★★ 5/5
TrustpilotDee was an excellent negotiator and…
Dee was an excellent negotiator and went above and beyond our expectations. She was professional and always available to help guide us through the process. The best agent we have dealt with.
Thomas · 21 June 2023
★★★★★ 1/5
TrustpilotA disgraceful company profiteering from…
A disgraceful company profiteering from students. Failures at almost every level and non existent or rude customer service. Avoid at all costs, it’s not worth the hassle.
Toby · 10 September 2024
Agent replied · 22 October 2024
Thank you for sharing your feedback. We’re sorry to hear about your experience and take your comments seriously. We strive to provide excellent service, and it’s clear we’ve fallen short in this instance. If you would like to discuss your concerns further, please reach out to us directly so we can address the issues you’ve raised.
★★★★★ 5/5
TrustpilotEverything was excellent and everyone…
Everything was excellent and everyone was nice specially Abi
Khalid · 4 August 2022
Agent replied · 12 June 2024
Great to hear, thank you Khalid
★★★★★ 5/5
TrustpilotExcellent throughout the whole process
Sam has been invaluable throughout the process and his communication has always been very clear. He's been very approachable and has always acted with honesty and integrity. He dealt with all the "challenges" from our buyers to keep things moving along quickly, I honestly couldn't imagine using something like Purple Bricks in the future.
J · 13 November 2019
★★★★★ 5/5
TrustpilotThe team were very helpful
The team were very helpful, thorough and professional, and kept us informed throughout as they diligently followed up our purchase and sale. Thanks Dee, George and team 🙏
Max · 28 September 2023
★★★★★ 5/5
TrustpilotGreat experience
This has been the absolute best experience. I have had a good experience in the past with brand vaughn and am excited to be letting with them again. Found a beautiful place at possibly the most difficult and stressful time to find a place. Thanks abigal and the rest of the team. Its been amazing :)
Kane · 8 September 2022
Agent replied · 12 June 2024
Thank you for your feedback Kane. We are so happy to hear we could help you find a new home.
★★★★★ 1/5
TrustpilotAvoid this agents
We have found the letting staff to be rude, inefficient and lacking in basic skills. We had so many problems moving in with the admin staff forgetting things and causing delays plus an inventory that is seemingly for another flat it's so different, which they refuse to amend. Long wait for any repairs issues. Worst lettings agent I have experienced and would advise people to avoid avoid avoid.
AMK · 23 May 2020
Agent replied · 27 December 2024
We are sorry that you have had a bad experience with us. If you would like to share your contact details with us we would be happy to take a look at this and respond in more detail if that would help?
★★★★★ 5/5
TrustpilotVery helpful when we encountered…
Very helpful when we encountered problems with the roof once we had exchanged contracts! Damian went over and beyond to help us at this very stressful time! Very good communication throughout the process of buying a new house and always happy to help us out! A very good team! Thank you again 🤗
Caroline · 11 January 2020
★★★★★ 1/5
GoogleEvery time I’ve tried to arrange a viewing with this lettings agency I’ve had absolutely no response. Very bizarre, yet they continue to send me properties. What’s the point?
Dan · 26 July 2024
Agent replied · 24 October 2024
Thank you for your feedback. I’m sorry to hear about the difficulties you’ve faced in arranging a viewing. As we can't see your details from this review, please send an email with your contact information to ReviewsBV@brandvaughan.co.uk
We will look into this matter urgently to ensure our team responds promptly and effectively to your enquiries. Thank you for bringing this to our attention.
★★★★★ 5/5
TrustpilotDamien the manager at Portslade Branch …
Damien the manager at Portslade Branch is so helpful he always goes the extra mile to help and explain the whole buying and selling process
Jo · 13 April 2017
Agent replied · 27 December 2024
Thank you Jo for taking the time to write a review and I will be sure to pass on your comments to Damien which I know he will appreciate.
★★★★★ 5/5
TrustpilotI can’t rant enough about how good this…
I can’t rant enough about how good this company is. Dee was amazing. She went above and beyond in helping us secure our new home and making sure the process was smooth. 5 star service ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Jane · 9 August 2022
★★★★★ 5/5
TrustpilotBRAND VAUGHN
IF YOU ARE ARE A STUDENT AND YOU RENT 3 COURTLANDS, ASHTON RISE FROM THEM. JUST KNOW BACK IN 2019 JUNE I DONE UP THE BALCONY WITH STRIPPING THE WALLS TO MAKE EM SMOOTH, THE WHITE PAINT AND ASTRO TURF. HOPE SOMEONES KEPT UP THE WHITE PAINT AND NOT LET IT FADE. FOND MEMORIES OF THAT FLAT. WOULDNT MIND OWNING ONE OF THEM ONE DAY. MAYBE THAT 1
Eddie · 12 March 2024
★★★★★ 5/5
TrustpilotAmy and Chris were brilliant
Amy and Chris were brilliant, I was impressed by their professionalism, but also realism. They fairly set our expectations and were communicative through out. Most importantly, they delivered on what they set out to do and sold our place quickly.I would recommend both Chris and Amy, you won't find more genuine, and professional Estate Agents.
Josh · 19 November 2018
★★★★★ 5/5
GoogleWe recently sold our flat with Brand Vaughn and were so impressed with everything they did from start to finish. They were very efficient, always on the end of the phone. They helped the whole process run very smoothly. They were great, I would highly recommend them.
Amy · 17 June 2023
Agent replied · 16 June 2024
Great to hear this, thank you Amy.
★★★★★ 5/5
GoogleWe bought our house in Brighton 10 years ago through the Brand Vaughan office in Kemptown and we have just sold through them. They found us a good number of qualified buyers quickly (no time wasters). The team were excellent, responsive and always very helpful, and the service overall was fantastic. We recommend them without hesitation.PositiveResponsiveness, Professionalism
Steve · 17 June 2022
Agent replied · 16 June 2024
Thank you for that great feedback Steve.
★★★★★ 5/5
TrustpilotI was very impressed with the service…
I was very impressed with the service provided by Brand Vaughan. It was a difficult situation as it was a multi-agent property, but the lettings team, and especially Mollie and Olga, supported me throughout the process and secured me a property that I am very happy with!
Adam · 6 July 2021
★★★★★ 5/5
TrustpilotThanks so much Josh!
As a first time renter after many years of home ownership, I’m so grateful to Josh for his help and support getting me in to my dream home! I really felt like he was with me every step of the way!
Daniel · 14 November 2023
Agent replied · 12 June 2024
We are thrilled to hear this, thank you so much for your review.
★★★★★ 5/5
TrustpilotJohn was very professional and …
John was very professional and supportive through a difficult conveyancing. He was able to respond always quickly and effectively. I would highly recommend him.
Sarah · 27 September 2017
Agent replied · 27 December 2024
Thank you Sarah for your kind words about our senior Negotiator in Rottingdean, John. Congratulations on the purchase and do let us know if we can help any further.
★★★★★ 5/5
GoogleWhat an amazing experience I had with buying through Brand Vaughan. Karen Franks was remarkably helpful, warm, likeable and very reassuring. These estate agents genuinely go the extra mile. Brilliant service. If only all the agents put someone in place specifically to manage the process after sale/purchase is agreed. I cannot recommend them highly enough.
Michele · 18 June 2018
★★★★★ 1/5
TrustpilotMoney for Nothing
My missus' boy is renting from this bunch of charlatans - leaky roof for 6 weeks and last week the bathroom ceiling caved in - they've done sweet fa about it - "Managing Agent" - don't make me laugh...
Steve · 18 December 2023
Agent replied · 12 June 2024
We are so sorry to read about your experience and would love to put this right, I have passed the comments on to the branch manager who will be in touch directly.
★★★★★ 5/5
TrustpilotI ended up renting an apartment through…
I ended up renting an apartment through Brand Vaughan, and I am so happy with my decision. The apartment is perfect for me, and the team was so helpful throughout the entire process. I would highly recommend them to anyone looking for an apartment.
Darlington · 15 August 2023
Agent replied · 12 June 2024
We are delighted to hear that you had a great experience with us. Thank you for sharing your positive feedback and for choosing Brand Vaughan.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
