Trusted Agent profile · Brighton
★★★★★
1,324 reviews across 2 platforms
110 St. Georges Road, Brighton, BN2 1EA
Brand Vaughan's office in Brighton, at 110 St. Georges Road, is rated 4.4 out of 5 across 1,324 reviews on two platforms, including 209 Google reviews rated 4.0.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
TrustpilotHighly recommended.
Excellent service, undertaken with a skilled efficient team. The team go above and beyond to ensure a stress free, professional and personalised experience. The teams attention to all aspects of either Sales, or Lettings promotes absolute confidence in this company.
Thank you for taking the time to share your positive experience! We're overjoyed to have played a role in your journey.
5/5
TrustpilotBrilliant experience
Brilliant experience, mollie and Kamila were really helpful and made it easy.
Thank you Vishal, were happy to hear you had a great experience with us.
5/5
TrustpilotI could not have wished for a better …
I could not have wished for a better experience. High level of professionalism throughout and in my opinion going above and beyond in their role to facilitate a quick and pain-free sale through daily conversations with myself the seller, the buyer and the solicitors. It made all the difference and I would highly recommend them to anyone looking for a grown up agency that gets the job done, all with a smile of their faces. Great job!
Thank you Letesia for you lovely review about our Brighton team, we do appreciate how important good communication is to ensuring a relatively stress free process for all involved and we are delighted you have felt that during your dealings with Chris Thew and his team. We wish you teh very best for the future. Don' forget to let us know if you do recommend us to anyone to take advantage of our refer a friend scheme.
5/5
TrustpilotEverything was very fine
Everything was very fine! Clearly explained. Thank you! Good luck!
Thank you very much for your review.
5/5
TrustpilotMaria at the London road branch was…
Maria at the London road branch was amazing when dealing with our check out procedure, everything was fast and organised, under difficult circumstances. Maria was professional, helpful and friendly and is a brilliant asset to the company. The move was definitely made easier by her assistance. Thank You Maria!
5/5
TrustpilotA great Agent in Brighton
We have had some bad experiences with Agents before but were very happy with Helen at Brand Vaughan. the valuation as good and they found tenants very quickly and the paperwork has been efficiently managed. So far they have been one of the best we have dealt with.
We are delighted to hear that you had a great experience with us. Thank you for sharing your positive feedback and for choosing Brand Vaughan.
5/5
TrustpilotHighly recommend
Mollie and Josh in the lettings team and Brand Vaughan have been fantastic throughout.They suggested a higher rental valuation than other agents and then managed to achieve that rate very quickly, finding a superb candidate who viewed and then moved in within a week and half.They are both just very nice to work with.Highly recommend.
Great to hear this, thank you for your review Alan.
5/5
TrustpilotOmar was really helpful in helping me…
Omar's prompt, informative, and friendly assistance was invaluable in resolving a maintenance issue at our property. Thank you for your excellent service!
5/5
GoogleBeing a first time buyer and not knowing much about the process of buying a property the team at kemptown really guided me through and answered all my enquiries!! They were so helpful and kind!! Definitely will be using them once I decide to sell on my property 😊 …
Thank you for your review Greta. We are happy to hear we could help guide you through your first property purchase.
5/5
TrustpilotReally helpful, Kind and caring
They were very quick to respond and really helpful. Would definitely recommend also Lucy helped me out and was extremely kind throughout my process
Thank you for your lovely feedback! We're so pleased to hear that you found the team quick to respond and really helpful. It’s wonderful to know that Lucy’s kindness made such a positive impact during your process. We truly appreciate your recommendation and will be sure to share your kind words with Lucy. Thank you!
5/5
TrustpilotLovely people
The Agent who showed me the place was very nice and kind and explained all I needed to know. Her name is Lucy Arnold. Then I spoke with Connor and he was so nice too explaining hints to me and prompt too.
Thank you so much for your review. We appreciate your feedback and are glad to hear that you enjoyed your experience with us. We will pass this on to the team.
1/5
TrustpilotDisgusting
Let agreed, all the confidential documents had been shared with a third party platform. I have started to arrangements to move. All of a sudden, received an email from Brand Vaughan saying tenancy has been cancelled. I have a perfect credit history, so it cannot be about the financial check. I can only speculate what happened. Disgusting service!
Dear Mert, thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation. Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
5/5
TrustpilotBrilliant communication and service…
Brilliant communication and service from Jenna and the team at Brand Vaughan. Just switched to them to manage my small portfolio and so far the experience as been top class. They managed to find a tennant very quickly and settle them in without any issues. Really impressed.
5/5
TrustpilotSam at Brand Vaughn was great to deal…
Sam at Brand Vaughn was great to deal with together with all his colleagues .I will certainly be using them again in the future . Was a pleasure to work with them especially as access to my apartment because of tenants was slightly awkward .Thanks so much to all !!
5/5
TrustpilotHolly and Damian/covid safe
Holly and Damian were great, communication was brilliant. Helped chase things when needed and cleared any questions. Viewings with them, were covid safe and allowed me the space to be able to view the property. Not planning to move, as I’m in love with myHouse but would recommend to everyone. Great service
5/5
TrustpilotReally helpful and friendly
Really helpful and friendly! Couldn’t do enough to support us. Had a great experience so far. Even though we were a bit late due to traffic, she waited and we didn’t feel rushed when looking around.
We truly appreciate your positive feedback!
4/5
TrustpilotAmazing estate agents
Amazing estate agents - always happy to help even though it want a managed property. Maria was especially helpful in advice and guidance at end of tenancy
Thank you Jo for you lovely words. We know what a star Maria is and it is great that you have had the opportunity to benefit from her wealth of knowledge and experience. We wish you well for the future and if we can be of any further assistance please let us know.
5/5
TrustpilotWe can't recommend them enough.
Holly and Damien took care of our flat sale and purchase and provided an excellent service throughout. They went above and beyond and made sure everything stayed on track despite a variety of hold ups along the way. They communicated frequently making sure all parties were well informed. They were cheerful, helpful, professional, empathetic and one of them was always available. We can't recommend them enough.
Thank you for your very lovely review, I know that this was a tricky transaction and your patience and good will throughout was much appreciated by the team. Good to know that someone was always available for you as I know how frustrating it can be when you can't get hold of the person you need. Thanks again and all the very best in your new home. Kind regardsSteve Neocleous
5/5
TrustpilotGlenn Erdman was extremely professional, patient, clear and went the extra mile
Glenn Erdman was extremely professional. He took the time and patiently answered all my questions. I felt he went the extra mile to give updated information and was informative about the area as well as the properties.
5/5
TrustpilotConner and brand Vaughan, exceptional service
The service I have received has been excellent and supportive will all queries and questions delt with and answerd. They have been responsive and made finding and getting a new place brilliant.
Thank you for taking the time to share your positive experience. We're here for any future needs you may have.
5/5
TrustpilotFantastic service
First of all booking direct with Brand Vaughan is very easy. We were very happy on the day with arrived as the keys were available straight away, you have your own allocated parking spot so you don't have to worry about any parking issues, our apartment was lovely and clean apart from the patio doors which we had to clean so we could see out of them but no great drama, all in all we had a fantastic stay and can't wait to go back next year
4/5
TrustpilotA job well done
Like most buys nowdays, mine too experienced its fair share of bumps along the way before seeing it through. Even though a first-time buyer, I felt very secure and supported throughout the entire process by the expertise of all Brand Vaughan staff, George Taylor, Ellis Featherbe and Jamie Lantsbury but to name a few.I would definitely recommend Brand Vaughn for your future property needs, I could not have hoped for a more professional and supportive group of Agents during this challenging time.
2/5
TrustpilotMy purchase with no chain at all took 7 …
My purchase with no chain at all took 7 months, granted with some matters that were out of everybody's hands. However, in comparison to the estate agents who dealt with the sale of my property I found that these estate agents were happy to let weeks go by without pushing the sale on. I feel that had I not pushed so hard for the sale to go through, it still would not have happened.
Hi Fiona, I am sorry to hear that you felt you received a poor service from our team. I have called you discuss in more detail as we take the service levels we provide our customers extremly seriously. I would very much welcome the opportunity to discuss this with you. I understand that your purchase was particularly difficult with the unexpected death of one of the owners mid way through the transaction, causing a substantial delay due to probate proceedings having to be be dealt with. Whilst this is something we of course could not control, we do understand the importance of keeping everyone involved aware of the progress updates as they happen. I can see from the notes on file that we had numerous communications with you via email following our team pushing the sellers and their solicitors to expedite matters quickly, I believe there were also some unnecessary delays from the sellers solicitor taking a very long time to provide detailed information regarding boundary issues that would, I'm sure have caused more frustration for you. Perhaps you could contact me directly on 01273 944800 to discuss how you feel we could have improved our service to you.
5/5
GoogleVery happy to leave a glowing Review for the Kemp Town team of Brand Vaughan. Michael, Kieran and Holly have been especially helpful and professional. They have been so transparent and responsive throughout our house sale and I highly recommend them.
Great to hear this Donna, thank you so much for your review. We will pass this on to the team.
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