Trusted Agent profile · Brighton
★★★★★
1,322 reviews across 2 platforms
110 St. Georges Road, Brighton, BN2 1EA
Brand Vaughan's office in Brighton, at 110 St. Georges Road, is rated 4.4 out of 5 across 1,322 reviews on two platforms, including 209 Google reviews rated 4.0.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
TrustpilotNatasha was critical in handling a…
Natasha was critical in handling a tricky let. There were misunderstandings, challenges, delays outside their control, and Natasha and Jay of the Preston Road office made extra time as needed, even having an hour long meeting to sort things out. We love our new home and it would not have happened without their hard work and persistence. THANK YOU! : )
5/5
TrustpilotSmooth process
Kamila was very helpful setting us up for our new flat.
Great to hear this, thank you Sandra. Best wishes for life in your new flat.
5/5
TrustpilotVery impressive service
Very impressive service. Managed to fit in with my short timescales to view a property and been great to be able to work with a team that is able to communicate effectively
Thank you for your kind words! We're delighted to hear that you found our service impressive and that we were able to accommodate your short timescales for viewing. Communication is key, and we're glad our team could provide you with a seamless experience. If you need anything further, don't hesitate to reach out!
5/5
TrustpilotThe process could not have been smoother.
The Brand Vaughan team were great to work with, supportive and communicative, and did a great job getting this sale over the line. Despite the fact I live overseas, the whole process could not have been smoother. And their staff always went the extra mile to help out. Thank you to Sam and the team.
5/5
TrustpilotHurstpierpoint Branch
Hurstpierpoint BranchWe would like to thank Dan in Hurstpierpoint for all the hard work he has done regarding our purchase. He chased everyone when needed and kept us up to date with everything that was going on. We are just sorry that our only connection was through our purchase. Oh, how we wish our own agents had worked as hard on our sale!
5/5
GoogleBrand Vaughan (Kemp Town) sold our previous property and also assisted us in finding our current property. We found them excellent from start to finish. We were particularly impressed by the way they listened and really understood our requirements. Overall they made the process as enjoyable and stress-free as possible. Our thanks to Michael, Jon and the entire team.
5/5
TrustpilotMy experience
I loved how once I call the office there is someone ready to respond and if someone that I need to speak with is not available, they can answer any question that I want in terms of the property the I am interested in. Lucy, Abigail, Joshua and Michel thank you for helping me to choose the right property
Thank you so much for your feedback Mariam. Happy to hear that our teams could help you so well.
5/5
TrustpilotI rented a property from Mission Mackay …
I rented a property from Mission Mackay on an assured short-hold tenancy basis, and had no problems whatsoever with the service I received. The fees were reasonable. They handled all aspects of the tenancy professionally and effectively, they communicated with me efficiently and courteously, and the property was as advertised and met my expectations. They were extremely reasonable with me at the end of the tenancy, because due to a matter outside of my control I was delayed moving out, and they were extremely kind and reasonable towards me and I simply could not have asked for more, they refunded my deposit in full with no delay, not many places will do that. I would definitely rent from them again and I would highly recommend them to anybody.
Thank you Karl for your detailed and kind review of the service received from our lettings and management departments. So often letting agents get a bad press, so its wonderful to hear that we are bucking that trend. We hope you will find your next experience as good.
5/5
TrustpilotBrand and Vaughan was extremely…
Brand and Vaughan was extremely efficient. We put in an application for a flat and Connor processed it in under 10 minutes which meant we got our new home,Very greatful to Brand and Vaughan,Lucy who showed us around was also very helpful and professional too,Thanks so much,Gwyn
Thank you for taking the time to share your positive experience. We're here for any future needs you may have.
5/5
TrustpilotBuying and selling
Glenn Erdman was excellent with communication between our buyers and the selling process for us. I highly recommend himThank you Glenn
Hi JulesThanks so much for such a positive comment, it's great to hear that Glenn communicated well through your sale. It is what we have come to expect of Glenn but always good to hear. Kind regardsSteve Neocleous
5/5
TrustpilotFantastic service
Fantastic service, easy to book viewings and entire letting process was straightforward and easy to follow. They work with good platforms like GoodLord which makes life much easier having all documents and next steps in one place. They are also very responsive, I had a couple of things to sort out in the property after I moved in and always got a reply within hours.
Thank you for the feedback Aline.
5/5
TrustpilotBrand Vaughan has been managing my flat…
Brand Vaughan has been managing my flat for 7 years now and I've been very happy with their services. They have always taken care of everything promptly - having always found new tenants promptly at the end of each tenancy - and have taken great care of the flat in terms of maintenance and repairs.
We are delighted to hear that you had a great experience with us Vivien. Thank you for sharing your positive feedback and for choosing Brand Vaughan to manage your flat.
1/5
TrustpilotBEWARE LANDLORDS
**BEWARE OF THEIR SERVICE FOR LANDLORDS**
5/5
TrustpilotAs experienced landlords of a small…
As experienced landlords of a small portfolio of property we have in the last year transferred our lettings and property management to Brand Vaughan. We have been delighted with the service we have received. Particularly from Mollie Briecic who has obtained realistic rents and been very professional throughout letting process of our flats. The good communication and follow-up has been appreciated.
Fantastic to hear we could provide you with a great level of service from our lettings department Roger. Thank you for your review.
1/5
TrustpilotFollowing my last review there is still a complete lack of detail that works have been completed.
Following my last review of my daughter's uni accommodation and 18 days after collecting keys the house is still unliveable. We still haven't received confirmation that works are complete to eradicate the extreme mould, fix non working fire and carbon monoxide alarms, missing keys, locks. Cleaning has finally been scheduled.
We are sorry to hear that you did not have a positive experience with us. I have passed the comments on to the branch manager who will be in touch directly.
5/5
TrustpilotThey are the best estate agents I have…
They are the best estate agents I have come across I used them several years ago to sell a property and it sold in a week I used them again now and they have done the same again they are genuine and very nice people so helpful and professional they took all the worry out our hands and they work very hard for you I would whole heartedly recommend them
Hi StephenReally pleased to see that you have enjoyed a similar experience with Mishon Mackay as you did previously. Our teams have an excellent reputation for being professional and it's great to see that they have worked so hard and reduced the worry along the way. Many thanksSteve Neocleous
5/5
TrustpilotKamila has been excellent she has been…
Kamila has been excellent she has been very kind and knowledgeable at the viewings.
Thank you for your review Nani, we will pass this on to Kamila.
5/5
TrustpilotJosh is excellent
Very efficient. Joshua Jiminez is your man - very very helpful and patient with frantic movers!
Thank you for your 5 stars, we will pass this on to Josh.
5/5
Trustpilotbrand Vaughan have helped me and my…
brand Vaughan have helped me and my partner find the perfect home for us in brighton, and we couldn’t be happier with it, the agents have been so helpful and supportive right from the viewing! thank you so muchmegan and charlotte
Thank you for taking the time to share your positive experience! We're overjoyed to have played a role in your journey.
5/5
TrustpilotFast on their services and helpful.
Fast on their services and helpful.Abigail has been very kind with me.
Thank you Melissa. We will pass your message on to Abigail.
5/5
TrustpilotExcellent help from Kirsty and Jacqui
5/5
TrustpilotI wouldn’t hesitate to recommend Mishan…
I wouldn’t hesitate to recommend Mishan Mackay. Handled my sale really well. Kept everyone up to speed and facilitated really well.
Hi Ms WinslowThanks so much for your positive review, really good to hear that everyone was kept up to date every step of the way. Steve Neocleous
5/5
TrustpilotThe sales team at Mishon where amazing
The sales team at Mishon where amazing. They really pushed hard for the sale of our home and succeeded where two other agents couldn't. We've exchanged on our property now and will be moving soon. The sales team where friendly and knowledgeable. And there viewing guide on Saturdays was really funny and a very nice guy. Hats off to the team.
5/5
TrustpilotBRAD
LOVELY CHAP, EXTREMELY FRIENDLY, NEVER LOOSING HIS COOL. YOU STAY COOL AND THANKYOU AGAIN FOR THE CHATS. IF HE PICKS UP THE PHONE. YOU’RE IN SAFE HANDS ✅CAME TO DO A VIEWING YESTETDAY. WAS REALLY APRECIATIVE OF THE TIDY STATE OF THE PROPERTY
Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear about your positive experience with our services.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Brand Vaughan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
