Trusted Agent profile · Brighton
★★★★★
1,322 reviews across 2 platforms
110 St. Georges Road, Brighton, BN2 1EA
Brand Vaughan's office in Brighton, at 110 St. Georges Road, is rated 4.4 out of 5 across 1,322 reviews on two platforms, including 209 Google reviews rated 4.0.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent all round
All of the team in the Seven Dials office were helpful and supportive throughout the sales process, keeping me well informed and being proactive at all stages. I would like to thank George and Chris in particular. They provided realistic advice and were particularly effective in getting from offer to exchange of contracts, working though a few issues along the way. I would highly recommend using them to sell your property.
4/5
TrustpilotTina was very professional throughout
Tina was very professional throughout a long and protracted, and sometimes tricky, sales negotiation. I would definitely recommend Tina to anyone who was considering putting their house on the market and would be likely to instruct Tina in the future
Thank you Shane for taking the time to give us some positive feedback on teh service received from Tina in our Rottingdean office. We hope the move goes smoothly and we look forward to seeing you around the Village in the future.
5/5
TrustpilotFantastic and quick service from…
Fantastic and quick service from everyone at the agency. Joshua kept us informed informed at each stage if the process. Would definitely recommend!
Great to hear, thank you Marcella.
5/5
TrustpilotKamila was great
Kamila was great, very efficient and friendly. Passed our application on straight away and called back within the hour to move forward. Recommended.
Thank you Ben.
5/5
TrustpilotAmazing service
Great service securing and coordinating the letting of properties. Thanks Joshua for your hard work..
Thanks so much for your feedback and 5 stars John. We will pass your message onto Joshua and hopefully we can help you again soon.
5/5
TrustpilotJoshua is really helpful and always…
Joshua is really helpful and always willing to answer my many questions regarding the property. Always polite, friendly and patient.
Thank you Steph
5/5
TrustpilotThe Rottingdean Team
The Rottingdean Team are truly amazing with John making an accurate valuation which led to an offer within four days of the property going on the market . Charlotte communicated weekly with an update report and followed up both seller and buyer queries and Tina made sure the completion period went through effectively. They were all honest and respectful all the way through. I have no hesitation in recommending them.
5/5
Trustpilotresponse to tenants issues was …
response to tenants issues was excellent and prompt and response to our questions was also excellent .Checkout survey was very useful . There was a cock up over the commission taken to begin with which was a shame .
Hi Nigel, I am sorry to hear about the initial mistake, hopefully, that was rectified quickly and I am delighted you felt a positive experience overall.
1/5
TrustpilotWorst letting agency in the UK
Worst letting agency in the UK. First of all, I wish I could attach some pictures to show the conditions my partner and I were living in but, I hope you can trust me when I say the wall of our flat was wet and falling apart. They kept saying they would fix this issue but they never did and it was progressively getting worse since the damage was coming from water leak inside the wall (clearly not our fault). The issue wasn't initially visible because they painted over the wall and they did this again for the next tenants after we moved out (we noticed walking by the house from outside the window). Apart from this major issue, any other issue was also never resolved because of the UNBELIEVABLE INCOMPETENCE OF THE PEOPLE WORKING THERE, who also charged us randomly over £200 for some lights flickering even though they were already in those conditions when we moved in. We were also paying the non-deposit scheme, meaning that the extra money we were paying every month should have been used for this kind of stuff but no, this agency loves scamming and charging people with no valid reason without doing any work. AVOID THIS LETTING AGENCY!
5/5
TrustpilotEveryone who I met or talked to over…
Everyone who I met or talked to over the phone, especially Abi, has been very helpful, lovely and professional. I would 100% recommend them!
This is great to hear, thank you Gabor.
5/5
TrustpilotBrilliant service,
Brilliant service,Highly recommend Thank you so much
Great to hear this Jaymin, thank you so much for your review.
5/5
TrustpilotGreat experience with a lovely team
Great experience with a lovely team. Online referencing and confirming identity etc with uploading all my documents was super straightforward and fast and I'm old fashioned and normally prefer paper! Swift work overall. I was worried i wouldn't be able to find a nice place with an understanding landlord that would accept my gorgeous little dog but they found me the perfect place within a month of registering with them. Over the moon!
Thank you Romaine.
5/5
TrustpilotJoshua was extremely helpful and made…
Joshua was extremely helpful and made the process easy and stress free. I would highly recommend
Thank you Lucy
1/5
TrustpilotWorst renting experience ever
Worst renting experience ever, some of the agent is really rude to student on the phone. They never have good attitude. I ended up without any place to stay because of their incompetent! No wonder they have so many bad reviews! I was ready to move but out of sudden they told me something went wrong! Will never rent any property from this agency anymore in my life!
Dear Wartson, thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
5/5
TrustpilotA Good Experience with Brand Vaughan
It was my first time renting an apartment in the UK, and I had a lot of questions. The individuals who contacted me to discuss the contract details and guide me through the next steps were incredibly supportive and provided accurate information. I followed the outlined steps, and the entire process was straightforward and smooth.
Great to hear this, thank you so much for your review Shayan.
5/5
GoogleFrom valuation with Kieran through to completion with Holly they both went way beyond expectations. Nothing was to much trouble. Highly professional taking away as much stress as is possible during the process keeping me up to date on a regular basis which helped a lot
Thank you! We genuinely appreciate your thoughtful review and the time you took to provide feedback. It's wonderful to hear that our efforts have been recognized. Feel free to reach out if you require further assistance.
5/5
TrustpilotWe had a very productive meeting early…
We had a very productive meeting early in the season with Olly. All our concerns and preferences were noted and we were allocated our very own administrator, Ruby, who has been extremely efficient ,for all our properties with BV. This has worked splendidly without any hitches and we look forward to working again with BV this coming season.
Great to hear this, thank you so much for your review Gary.
5/5
TrustpilotExcellent
I can honestly say if it wasn’t for the dilligence and quick thinking of these fabulous estate agents we would be in a removal truck still !! Thankyou Dee, and Sue for saving the day. We’ll recommend
Thank you so much for your fantastic feedback! We’re delighted to hear that Dee and Sue’s diligence and quick thinking made such a significant difference in your moving experience.
5/5
GoogleBrad was super friendly & helpful and answered any questions I had!!
Thank you Abby
5/5
TrustpilotJosh was so swift with contacting us…
Josh was so swift with contacting us and was extremely helpful, we really appreciate how easy they made the experience for us! :)
Thank you Holly, we will pass your kind message on to Josh.
1/5
TrustpilotTerrible agent
Terrible agent. Slow communication and short notices of visits (barely legal). If something was broken (such as the heating) it would take more than a week to get it solved. At the end of the tenancy unreasonable charges were made against us. We disputed the charges through reposit and almost 50% of the total of 500gbp was written off. They were charging us for usual wear and tear.
Thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
1/5
TrustpilotBad experience on handing property…
Bad experience on handing property back, had the property professionally cleaned, redecorated throughout and had the carpets cleaned, then told they were deducting money from my deposit for a stain on the carpet which was present when I originally viewed the property ! On two occasions the staff had called me a liar, one occasion was being asked to handle a viewing during COVID-19 lockdown ! Won't ever use them or recommend them to anyone. Well known for finding fault to keep deposit ! New tenant has moved in and I am still awaiting my deposit to be returned !!!
Dear John,Thank you for your review and I am sorry you feel your experience with Mishon Mackay was not satisfactory.Having reviewed the marketing journey and speaking to the Lettings Director, you are correct that we requested to do a viewing on 6th June, (post the Government giving us permission to return to work) and you kindly responded, confirming you did not live in the property during the week and we could carry out viewings as long as we followed the necessary safety measures, which of course we did to ensure the safety of our staff, you as the tenant and the applicant viewing. Having reviewed the property maintenance team’s email correspondence with you and regards to the check out, I can see they have pointed out a discrepancy between the inventory and check out, in that there was a stain on the carpet at point of check out. You claim that the stain was there when you moved in, but the inventory conducted prior to your key collection, states that this was not the case, at no point did we imply you were lying. Now, of course, sometimes, things are missed at point of inventory; so to safeguard you, the tenant, as much as possible you were given the opportunity to comment on the inventory with anything missed or not clear, however there were no additional comments made about the stain or indeed anything else. There is no denying that the property was returned in fantastic condition, so the landlord just requested that you asked your cleaner to re-attend to remove the stain, so a full deposit return could be actioned, which having looked through email communication, you declined. The landlord therefore requested a £50 deposit retention to cover the cost of removing the stain and as per the TDS (Tenant Deposit Scheme) guide lines, which you accepted. Following further communication the Landlord then dropped the £50 retention in exchange for the blinds you left behind, which again you agreed to. I can see that your full deposit was returned on 30.06.2020 and this was done within the 10 working days from the tenancy expiry date and within highlighted in your tenancy agreement.John, If you are unhappy in anyway re our response, please call me at the office to discuss further. Thank you Jordan Mackay www.mishonmackay.com
4/5
Trustpilotvery polite and helpful
They were very polite and helpful. The only downside was a slight lack of communication as to when the video was to be done (changed to a different day without telling us).
Thank you for your feedback.
5/5
TrustpilotA big thank you to Glenn and the team
Mishon from the initial contact to the sale and beyond were excellent. We were looked after by Glenn Erdman who is very professional and a pleasure to deal with. He was proactive with communications and keeping n touch, has very good interpersonal skills and is expert in what he does. He's also very good listener! Other members of the team were also a pleasure to deal with including Gorge and Tom (from the sister office)
Hi AlanThank you very much indeed for such a great review. What I particularly like is that you have highlighted the co-operation between our branches and how this can help to facilitate a sale, one of our biggest strengths is our network of offices and how well the guys work together. Thanks for namechecking Glenn, George and Tom. Very much appreciated. Kind regardsSteve Neocleous
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