Trusted Agent profile · Brighton
★★★★★
1,324 reviews across 2 platforms
110 St. Georges Road, Brighton, BN2 1EA
Brand Vaughan's office in Brighton, at 110 St. Georges Road, is rated 4.4 out of 5 across 1,324 reviews on two platforms, including 209 Google reviews rated 4.0.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful letting agency
Brand Vaughan have been really helpful in finding a property in Brighton. Staff have been very fast in responding to any queries, the viewings team were really friendly and had all the information we need and in general the whole experience was made very easy and straightforward.
Thank you for the positive feedback! We're glad we could assist you in your journey. We're here for any future needs you may have.
5/5
TrustpilotReally good service from start to…
Really good service from start to finish. My estate agent Samim was always on hand to help and expedited things whenever he could. Really pleased with my property - can’t wait to move in!
Hi MaryGreat to see that you have experienced such good service from our Brighton Office, Samim will be delighted that you have recognised his efforts. A big thank you for taking the time to post a review. Kind regardsSteve Neocleous
5/5
TrustpilotWonderful Service
Every person I spoke to was honest, professional and cheerful. I felt they really made the effort to understand the needs of my partner and I, and they went the extra mile to ensure we got the property we wanted. Viewing was at a time to suit us, and our application was approved the same day we said we wanted it. 10/10.
5/5
TrustpilotGreat job done by BrandVaughan
Great job done by Michael Burns and the team at BrandVaughan
Great to hear this! thank you so much for your review. We will pass this on to Michael.
5/5
TrustpilotExcellent Customer Service!
Excellent Customer Service!Dee Karagol was amazing at keeping me up to date on the sale of the property and went above and beyond to ensure I was always informed at each stage. I'd be delighted to have her walk me through my buying process again!
5/5
GoogleJust bought a flat in Brighton town centre through Brand Vaughan , they are very helpful specially Holly Davis she is amazing, after having a very hard time with the solicitors without her efforts I really could pulled off the buying. Answer every email and phone call so quick basically she is brilliant. And I recommend Brand Vaughan Kemptown.
We are thrilled to hear that you enjoyed your experience with us. Thank you for sharing your positive feedback and for choosing our services.
1/5
TrustpilotLandlords STAY AWAY
Landlords STAY AWAY. Chaters fail on every aspect of providing services to landlords. Lazy, sloppy, careless, irresponsible.
5/5
TrustpilotMehmet Altankaya
We just bought 1 bed flat in brighton. Drew is helped us so much with the purchase. We would like to say thank you to them for the hard work !
Hi MehmetThanks for your review, it's so good to know that Drew was able to give you so much assistance. I'll make sure she sees this lovely review. Thanks againSteve Neocleous
5/5
TrustpilotJosh was a pleasure to deal with
Josh was a pleasure to deal with, answered all of my questions quickly and helped make the admin side of the lettings process smooth and efficient. Thank you
Thank you for the review.
5/5
TrustpilotAs a new landlord
As a new landlord, I found the team at Brand Vaughan very helpful throughout the process of letting my property. The most important thing for me was finding the right tenants and feeling confident I was in the hands of a professional and comprehensive agent - someone that does what they said they are going to! Thank you to Jenna and her team!
5/5
TrustpilotEasy
Easy, simple process so far. Abbie was very helpful on questions I had, and she was professional and clear on the process of the tenancy.
Thank you so much.
5/5
TrustpilotVery professional, excellent service and a very pleasant experience.
Brand Vaughan are very professional and made my viewing/renting experience so easy, with quick results and overall made for a very nice experience. Both the viewings person and the negotiator were super helpful and pleasant. They responded so quickly to everything which gave a positive result. Highly recommended.
Thank you sincerely for taking the time to share your positive experience with us. Your feedback is incredibly valuable, and it's heartening to know that we were able to meet your expectations.
5/5
TrustpilotLucy was kind and honest and realistic…
Lucy was kind and honest and realistic and informative at all times.
Great to hear this, thank you so much for your review Lily.
5/5
TrustpilotFirst class experience with this agency December 2024
First class experience with this agency. They listened carefully to my requirements, provided several very good properties as options and arranged timely viewings.The application and holding deposit process went very smoothly. First class service by Declan and Mia.Recommended.
Thank you for your wonderful feedback! We’re thrilled to hear that you had a first-class experience with us. It’s great to know that Declan and Mia provided you with excellent service throughout the process, from understanding your requirements to arranging viewings and handling the application smoothly. Your recommendation means a lot to us, and we’ll be sure to pass on your kind words to Declan and Mia. Thank you for choosing us!
4/5
TrustpilotProfessional
We were able to secure our new home very quickly. They were reasonably quick responding to my inquiries and answering my questions. We appreciate their professionalism in their dealings with us. Thanks Connor and all the others we dealt with. Now we just need to move in!
5/5
TrustpilotGreat service from Brand Vaughan
Great service from Brand Vaughan with my recent rental enquiry.They got back to me and booked a viewing for a property I was interested in within 20 minutes and I got to view the property that same day.Lucy and Michael helped wherever possible and I'm very Greatful for all thier assistance. A++ service.
Thank you so much for your review. We appreciate your feedback and are glad to hear that you enjoyed your experience with us. We will pass this on to the team.
5/5
TrustpilotMark Welton
My review is specifically for Mark Welton as I have only had dealings with him. We bought a property from Mark in 2015 which went extremely smoothly. When we came to sell that same house this year (2021) we immediately thought of him, but as we were letting the property we felt tied to the managing agents. After 10 weeks with no interest we took it off the market and asked Mark to take it over and sell it for us. After 2 days of viewings, he had secured numerous offers for us. We sold for 35k over asking price. I should also mention that we were living in America, so Mark had to deal with our tenants, during Covid, with difficult time differences. He also managed to get the sale done quickly, before the stamp duty holiday ended. Mark often communicated with me outside of office hours, regularly late in the evening, to suit my timing. He was extremely professional and detailed. He handled some tricky issues with our tenants, keeping them on side at a time when they could have made the sale impossible.It really makes a world of difference who you choose to sell your property. All agents are absolutely not equal!I wouldn’t hesitate to use Mark in the future and fully recommend him to anyone wishing to experience a higher level, more professional approach. He is certainly the best estate agent I have ever had dealings with.
Hi TamsinThank you so much for taking the time to post such an amazing review. There is no doubt that Mark is the best in the business and we know that we are very lucky to have him. It doesn't surprise me to hear that Mark was in touch with you out of hours as he really makes communication his number one priority. It sounds as though there were a few things to juggle in this transaction which clearly Mark handled with ease. Thanks again for such a positive review, it really does make our day when clients want to tell others about the great experience they have had. Kind regardsSteve Neocleous
5/5
TrustpilotLewis Innes is a very good property…
Lewis Innes is a very good property manager and i found him knowledgable, helpful and personable.
Thanks so much for your review Georgina, we will pass this onto Lewis.
5/5
TrustpilotKamila has been very Professional…
Kamila has been very Professional during the viewing and answered all our question which shows very good knowledge about the property. Would highly recommend
Great to hear, thank you Waleed.
5/5
TrustpilotWas a very good service and Abigail was…
Was a very good service and Abigail was very helpful and very quick with responding helping us the get the property we wanted.Thank you!
Great to hear we could help you get the property you wanted Jake. Thanks for your review.
5/5
TrustpilotRecommend highly
I could not recommend this company more! Connor looked after us and from start to finish was kind, caring and accommodating. I felt extremely supported by him and the company and would 100% use them again in the future and recommend to anyone looking for help with renting/buying!
2/5
Trustpilotbad communication
Literally two different agents just stopped answering my emails after I asked some questions about other options and gurantor. I was going to take the offer if they just simply replied, because i wanted to feel safe. they knew that i had troubles reaching out on phone because im overseas (same for them). she said the processes is still doable and she will help me. Getting a housing is very important and i felt that ive lost time and didnt get anything out of it.
5/5
Trustpilotwe had a lovely holiday and will be coming back next year
we had a lovely holiday, but on arrival the apartment was dirty and smelly, food left in fridge, beetroot and juice spilt in the fridge and floor, toilet and toilet brush stained, mop smelly and just left under the stairs, used tissues stuffed down side of sofa. we did have a lovely time maybe the cleaner was having a bad day.
Thank you for your honest feedback, we are so sorry to read about your experience with the property. I have passed the comments on to the branch manager who will be in touch directly.
1/5
TrustpilotAvoid at all costs.....
I had to laugh when I read that this Agency works from a position of 'integrity, care and understanding' as nothing could be further from the truth ! Avoid this agency at all costs. Their practices barely fall short of criminal. Unethical, bullying and intimidating behaviour - as desperate as you may be for a rental property find an alternative as you may live to regret using Brand Vaughan.
Dear Michelle, thank you for sharing your feedback, we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Brand Vaughan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
