Trusted Agent profile · Brighton
★★★★★
1,322 reviews across 2 platforms
110 St. Georges Road, Brighton, BN2 1EA
Brand Vaughan's office in Brighton, at 110 St. Georges Road, is rated 4.4 out of 5 across 1,322 reviews on two platforms, including 209 Google reviews rated 4.0.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat customer service
Great customer service, Lucy was very attentive and helpful. Whole process was very smoothly and professionally done.
Thank you so much for your review Carlos, we appreciate your feedback.
5/5
TrustpilotAsk for Maria / Jordan
I had a few difficulties with some member of staff along the years (renting for over 5 years), but one person that changed this and made all the difference was Maria. Always easy to contact, wiling to help and understanding, I cannot recommend Maria highly enough. Special mention too to Jordan for arranging more convenient dates and times for her visits so I could attend too. Really appreciated both your help.
5/5
GoogleExcellent experience as a first time buyer, lovely helpful staff and an amazing house to end with.
Thank you! We’re thrilled to hear you had a great experience as a first-time buyer and are so pleased you love your new home!
5/5
TrustpilotWotking with Brittany was a pleasure
Wotking with Brittany was a total pleasure. She was consistently available and responsive to our queries throughout the process, and was always keen to ensure any blockers got pushed through speedily. Thank you so much Brittany!
Hi IndiaThis is a lovely review and I have made sure that Brittany has seen it. Thank you so much for posting. Good to know that she was able to get things moved along when necessary. Thanks againSteve Neocleous
5/5
TrustpilotLucy was so lovely!!
Lucy was so lovely!!! Love her she’s great 🎀
Great to hear this! Thank you so much for your review Hazel.
5/5
TrustpilotLucy from Brand Vaughan was amazing at…
Lucy from Brand Vaughan was amazing at assisting us with viewing and finding our new property. She was helpful and attentive. She was punctual at meeting us for the viewing and helped answer any questions we had. Brand Vaughan have been amazing really clear and reliable definitely an estate agent to trust.
We appreciate your feedback and are glad we could assist you. Feel free to reach out if you require further assistance.
5/5
TrustpilotI feel very safe in Brand Vaughan’s…
I feel very safe in Brand Vaughan’s hands as a landlord! Molly was very quick to respond, professional and reassuring and got my flat tenanted very quickly.
Great to hear, thank you very much for your review.
5/5
TrustpilotJust rented my property for a 3rd time…
Just rented my property for a 3rd time with Brand Vaughan. They had 15 people round to see it on an open day and we had someone rent it the next day. They are moving in today. The whole thing took just 2 weeks or so and they took care of everything.Great service from Brand Vaughan.
We are thrilled to hear that you enjoyed your experience with us. Thank you for sharing your positive feedback and for choosing our services. We look forward to working with you.
5/5
GoogleI would like to thank Karen Franks so much for all the hard work she did in getting me into my new home,she has pushed and pushed all the way with everyone concerned in the process,this lady is fantastic to have on your side when buying your home,without her dedication and effort,my new home would not have happened,always contacting me with all the up dates,so nice to find someone that really cares THANK YOU AGAIN KAREN Steve Williams
5/5
TrustpilotConnor has been really helpful thank…
Connor has been really helpful thank you for your support and help :)
Thank you for sharing your positive feedback and for choosing our services.
1/5
TrustpilotTerrible customer service. We miss Home Leasing.
Phoned about twenty times today about not having any hot water due to a broken tap. Didn't even pick up. No showers for us. Have also had the exact same email sent from a robot every day for 5 days in a row that doesn't even make any sense saying I need a guarantor when I have one and my money has gone through my guarantor every month for the past 6 years, I have responded to the email but continue to get the same one in reply from them. I have tried to phone and they don't pick up. We want home leasing back. We have been loyal, helpful tennants and are very annoyed that this letting agent has taken over and is already screwing us over.
Dear Ellen, Thank you for your honest review. We take our reviews seriously and see how we can try to improve or the reasons behind them.In the case you mention, unfortunately when you tried to call us our phones and internet were down. This was an out-of-the-ordinary situation and was rectified as quickly as possible. Since then, any issues raised have been put in hand. We apologize that you felt that you were being emailed by a ‘robot’ however this is an automated email reminder that is sent from our tenancy platform. This was prompting the guarantor to complete a necessary task and once this task was completed the automated email reminders would stop. If you would like to discuss any of this further please contact us on customercare@brandvaughan.co.uk.
5/5
TrustpilotDee was excellent!
Dee knew the house inside and out, was able to any/all answer questions and also gave us ideas for areas for changes possible to accommodate more wardrobe space etc. wouldn’t hesitate to recommend - plus super lovely and responsive even when on holiday!
Thank you for your fantastic feedback! We’re so pleased to hear that Dee was able to provide such valuable insights and support during your property search. It’s wonderful that she went above and beyond, even while on holiday, to ensure everything went smoothly. Your recommendation means a lot to us, and we’ll be sure to pass on your kind words to Dee. Thank you for choosing us!
5/5
TrustpilotLucy was incredibly helpful and kind
Lucy was incredibly helpful and kind , thank you so much for helping us find our new home
Great to hear this, thank you so much for your review Zachary. We will pass this on to Lucy and the team.
5/5
TrustpilotThe unit was exactly how it was…
The unit was exactly how it was described and photographed. Suzanne was very cordial, helpful and understanding. Easy check in...easy check out!
This is great to hear, thank you for your feedback Robert. We are pleased you had a great stay with us, and we hope to see you again soon.
4/5
TrustpilotGlen was Great
Glen was great: friendly, warm, informative and adaptable. If he wasn't selling your house and charging you through the nose for it, you'd be glad to buy him a pint. Thank you Glen Erdman Esq. Top Job.
Hi RichardThanks for your kind words about Glenn, we certainly recognise some of those traits in him that you describe. I'll let him know though that he wont be getting that pint! Thanks again for posting a great, positive review.Steve Neocleous
5/5
TrustpilotGreat experience!
Great experience - Kamila waited when I was late for my viewing, and Abigail was immediately in touch to secure the property after I submitted my offer. Highly recommend!
Thank you for your 5 star review Constance.
1/5
TrustpilotDon’t bother
After viewing a flat online was told the landlord was happy to accept the application and asked to put down the deposit money I asked to view the flat in person the next day first- after viewing said I was happy to go ahead and was told I’d be called later that day with next steps but literally never heard back even after calling to chase and was told I’d be called tomorrow but they never even followed up to say it had gone to someone else extremely unprofessional during a stress inducing time of trying to find somewhere to live
Thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
1/5
TrustpilotDon't care about buyers.
They don't often bother to reply to emails and they say on the phone that they will call back with information, but mostly don't. As a buyer, with cash, you'd think they'd want to deal with me.It's especially annoying as they have the majority of the nice flats where I'm looking.If you want to sell you flat, please use an agent that doesn't treat buyers as unimportant - use a good, friendly agents like Hanover Homes or Maslins
Thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding and we endeavour to always respond to any contact, so we are sorry your experience did not match expectation.Please feel free to reach out to us at customercare@brandvaughan.co.uk if you would like to discuss this more.
1/5
TrustpilotGreat Lettings team but poor Management
The lettings team are great, always quick to get new tenants in and good marketing. However the property manager Maria is rude and very unhelpful. You may get tenants but do not expect any back up or communication after that
Thank you for your review, we are very sad to read that you have such strong, negative views against one of our members of staff. I understand you have been a client of Mishon Mackay for a number of years and we are so sorry you feel you have been given anything but a 5 star service. We have investigated this and looked through the recent communication between you and Maria; I also note we didn’t fully manage your tenancy so our interaction and communication with regards to your property wasn’t regular. I’m afraid having looked though emails and notes, I’m not able to see where there has been a fall down in service, we would therefore be very keen to gain a better understanding of where you feel our service hasn’t met your expectations, whether recently or perhaps over time? This information is key in order for us to improve the service offered moving forward. Please call or email our Director, Jordan Mackay on 01273 606076 (opt 2) jordan@mishonmackay.com should you be willing to provide any further information.
5/5
TrustpilotKamila was really helpful
Kamila was really helpful, answered any questions I had and was really pleasant to speak with. The whole process was really smooth and easy with her.
Thanks for your feedback Natasha.
1/5
GoogleLast minute pushed the viewing back 25 minutes and then didn’t show up nor call
We’re sorry to hear about this experience. This is not the standard we aim to provide.
1/5
TrustpilotSave your grief and go with another company, one that cares about its clients!
We were with Brand Vaughan for two years and they were pretty awful. On two occasions they tried to overcharge us - luckily we spotted their error and they admitted their mistake. Their customer service was terrible and didn't inform us about at least 6 viewings while we lived in the property. I never normally leave reviews but felt it necessary - save your grief and go with another company, one that cares about its clients!
Dear Jack, thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
1/5
TrustpilotHaving arrived at the end of a jointly…
Having arrived at the end of a jointly (2 persons) held contract, notice was given in writing stating that one of the tenants would be leaving. However, the second tenant was happy to begin a new lease. Brand Vaughan replied that if one tenant was leaving then both must leave, otherwise the contract would simply roll over. If the tenant wanted to remain and begin a new contract with a new tenant they would have to move all the furniture and belongings from the house before moving back in under the new contract.Have been advised to and will be contacting the relevant ombudsman.Completely unsatisfactory service and one letting agency to AVOID.
Dear Sebastion, thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
5/5
TrustpilotHolly was a superstar in helping us buy…
Holly was a superstar in helping us buy our house at the end of last year. She was really friendly, professional and went the extra mile to help secure the property - she really understood our need for a family home. Great communication from her and Damien - they politely kept the process moving along - we never felt badgered. Thanks so much - I would highly recommend using MM.
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