Brand Vaughan Brighton reviews

★★★★★ 5/5

Trustpilot

lettings

I’ve not used a lettings agent for 24 years but wish I had - the whole experience from start to finish was very professional, efficient and effective- I’d like to thank Sophie Pickering, Robyn and Molly for guiding me through the process with such ease. You all are doing a fantastic job - Chapeau!

Simon · 4 October 2026

★★★★★ 5/5

Google

I would Highly recommend Brand Vaughn estate agents to anyone selling a property in the Brighton area. We were attempting to sell a probate property and initially went with a different estate agents. The service we received from the other estate agents was abysmal with incorrect too high valuations and false promises. There was also a lack of communication leading to the property being in the market for 9 months with no real interest. I spoke with Felix and Brand Vaughn and if I am honest I was dubious due to my previous service from a different estate agents. I was wrong to be dubious as from the outset he was honest with everything he told me and did not make any false promises. The flat was valued sensibly given the current market and I was told by Felix he was sure there would be a lot of interest and we would achieve the amount we agreed we should aim for. The property was initially advertised slightly higher to gage interest. We had a few viewings but no offers over two weeks so Dee recommended reducing to the amount we were aiming for. Dee explained this would attract more potential buyers and she was correct as in the first week we had 8 viewings on the Friday accepted an offer for the asking price. The offer was accepted late October and we completed first week of February. We were ready to complete earlier but the Christmas period held a few legal things up. Dee, Felix and George made this process very easy for us and were attentive to us giving regular updates throughout. I honestly cannot fault the service I received from Brand Vaughn in any way. I highly recommend Brand Vaughn if your looking for professional estate agent which is honest, values properties appropriately to try and achieve the maximum the property can realistically and potentially gain. The team at Brand Vaughn Kemp Town communicated frequently throughout the process to ensure it was a seamless process and as stress free as it can possibly can be.

Daniel · 17 March 2026

★★★★★ 1/5

Trustpilot

Very Disappointing Experience

Very Disappointing Experience, Concerns About Transparency and Professionalism I paid approximately £800 to Brand Vaughan Estate Agency NOW CHARTERS in connection with a buy-to-let property, with George handling my case. A couple of weeks later, I discovered that the property could not be mortgaged. I believe this was crucial information that should have been clearly disclosed before any payment was taken. When I requested a refund, it was refused. Despite numerous attempts to resolve the matter, my money remains outstanding, and I am now having to consider pursuing the matter through the small claims court. What concerned me further was that, after I requested a refund, responses began coming from a different company name, which I understand included the name Charters However, George continued to handle the responses. Which I had no dealings with this other company, and the change in company name caused further concern and confusion. Payment was made by bank transfer, and recovering the money has proved difficult despite repeated attempts to resolve the issue. Overall, my experience has been extremely disappointing, and I have serious concerns about transparency, communication and professionalism in the handling of my case. I would urge anyone considering Brand Vaughan Estate Agency / Charters for a buy-to-let investment to exercise caution, independently verify the property’s mortgage eligibility, and obtain written confirmation of all fees, company details and refund terms before transferring any money. Based on my experience, I would not recommend this agency.

Armando · 10 October 2026

★★★★★ 1/5

Google

Very Disappointing Experience, Concerns About Transparency and Professionalism I paid approximately £750-800 to Brand Vaughan Estate Agency in connection with a buy-to-let property, with George Wayne handling my case. A couple of weeks later, I discovered that the property could not be mortgaged. I believe this was crucial information that should have been clearly disclosed before any payment was taken. When I requested a refund, it was refused. Despite numerous attempts to resolve the matter directly, my money remains outstanding, and I am now having to consider pursuing the matter through the small claims court. What concerned me further was that, after I requested a refund, responses began coming from Charters, a different company with which I had no dealings. Despite the change in company name, George continued to handle the responses. This raised further questions for me about transparency, accountability and why another company was involved in responding to my refund request. Payment was made by bank transfer, and recovering the money has proved difficult despite repeated attempts to resolve the matter amicably. Overall, my experience has been extremely disappointing. I have serious concerns about the transparency of the information provided, the handling of my refund request and the communication throughout the process. The fact that approximately £800 remains outstanding makes the experience even more frustrating. I would urge anyone considering Brand Vaughan Estate Agency now charters for a buy-to-let investment to exercise caution, independently verify a property’s mortgage eligibility, and obtain written confirmation of all fees, the contracting company’s identity and the applicable refund terms before transferring any money. As things stand, this matter remains unresolved, and I am still waiting for my money to be returned. AVIOD THEM IF YOU CAN.

AM · 10 October 2026

★★★★★ 2/5

Trustpilot

Room for improvement

Overall my experience with charters has not been great since the day I collected the keys, which the clerk was pretty late resulting in a lengthy wait. the office could not get my tenancy signed in time. Lots of missed communication within the office’s in Southampton mainly on the property maintenance side. Repairs on the property have been left for eight months resulting in the termination of my tenancy. Conveniently the repairs are being down now I am out of the property despite waiting for it. The response is that they are waiting for the landlord to instruct them to do the work which I don’t believe take that however you’d like too. There has been one person who has been absolutely amazing and helped me through these cracks despite it not being her problem and that’s Lilly who I believe is based in the bishops Waltham branch!

Blane · 6 October 2026

★★★★★ 5/5

Trustpilot

I just want to thank Lily who was so…

I just want to thank Lily who was so personable and helpful when it came to looking at properties. She followed up promptly and gave me a wide range of suggestions that helped with my situation. If I ever needed the support again I’d definitely go to Lily, thank you!

Gabriella · 16 September 2026

★★★★★ 5/5

Google

I want to thank Tom specifically, for his help with our search for a property in the Brighton area. Moving from the north of England and having little knowledge of the south coast, he quickly gained an understanding of our needs and has been advising on what areas may be suitable for us. We havn't yet found our ideal new home, however have been delighted with the refreshing approach and advice that Tom has given.

Paul · 10 October 2026

★★★★★ 5/5

Trustpilot

Angeliki Papastamati

Millie Shrimpton has been extremely helpful and professional throughout the process of renting out my apartment. She has made everything straightforward and hassle-free with excellent communication and quick responses whenever needed. I would happily recommend her services to other landlords.

Angeliki · 6 October 2026

★★★★★ 5/5

Google

Dee has been a pleasure to work with from start to finish. Kind, patient, and genuinely committed, she went above and beyond many times in the sales process. Her communication was always clear, timely, and reassuring during a drawn out sale. Dee never gave up, even when things became challenging, and her determination ultimately made all the difference. It’s rare to find an agent who is both highly professional and truly caring, but Dee is exactly that. I can’t recommend her highly enough. If you're looking for an agent to keep you informed, and handle everything with warmth and dedication, Dee is the agent you want. Thank you Dee!

Laura · 6 December 2025

★★★★★ 5/5

Google

Exceptional service from start to finish! I had a fantastic experience with the Kemp Town office. Kerri was incredibly supportive throughout the onboarding and marketing process, always organised, proactive, and quick to respond to any questions I had. Leo brought great knowledge and reassurance during viewings with applicants, making everything feel smooth and stress-free - always fed back the same day. Dee was also brilliant, guiding me clearly through the sales steps to completion ensuring everything stayed on track. The whole team was professional, friendly, and genuinely cared about helping me. Highly recommend!

Sam · 27 November 2025

★★★★★ 5/5

Trustpilot

Great experience!

I had a great experience with charters, I can’t thank Lily enough for all her help! Great communication throughout and just made the experience really positive and I couldn’t have asked for more! X

Indi · 7 October 2026

★★★★★ 5/5

Google

We chose Felix in the Brighton, Kemp town branch, to help us sell our house, in May of this year, 2024. Within one month we had a buyer and a good offer which we agreed. The period of time btw agreeing sale and completion can be, as anyone who has done this knows, a time fraught with hassle and uncertainty and anxiety. Felix really proved his worth, by steering us & the buyer, calmly & steadily through this process, helping the communication btw us both and our Solicitors, bringing us to to a successful completion 3 weeks ago. We really chose well and we'd very much recommend Felix from Brand Vaughan Kemp town, Brighton, to anyone, he clearly loves his work and takes pride in it, and it was a pleasure to work with him.

Anita · 11 October 2025

★★★★★ 1/5

Trustpilot

Just thought I’d put a comment on here…

Just thought I’d put a comment on here to say how disappointed I am in the service, I’ve not heard from my contact for a while now after him saying he would call me. Cameron has not been too helpful and when I did manage to get him on the phone I felt very rushed like I was bothering him. Maybe it’s because I am not going for the most expensive house I don’t know but not very happy at all. Also calling me Ben instead of Benjamin at times without permission as I hate that was not the best feeling too.

BENJAMIN · 6 October 2026

★★★★★ 5/5

Trustpilot

Efficient tenancy transition process

Recently I went through a change of tenancy process, where the tenant in my property checked out and the new tenant moved in. We needed to redecorate the flat in between the time and we had only quite a short time to do this. Millie Shrimpton, the property manager looking after my property in Southampton, handled the process efficiently, making sure the property is ready on time for the new tenant. Thank you, Millie. Very happy with the service.

Dina · 4 October 2026

★★★★★ 5/5

Trustpilot

Excellent

Very responsive, the overall team are excellent. Chloe Bowers went above & beyond to help me find the property I wanted and was more than helpful all along. She communicated very well. Really excellent.

Cecilia · 15 September 2026

★★★★★ 5/5

Google

I had a great experience with Leo . He showed me around a house I was interested in and was very knowledgeable, professional, and helpful throughout the viewing. He explained everything clearly and answered all my questions with confidence. His friendly and approachable manner made the whole experience very positive. I would highly recommend Leo to anyone looking for a property!

J · 9 October 2026

★★★★★ 1/5

Google

Rented originally through Brand Vaughan, which rebranded to Charters without actually informing us as tenants. Rather confusing! When we moved in there were issues as they had not arranged enough time between tenancies. Painters, scaffolders, moth treatments specialists and other workmen were arranged without communication with us. During our tenancy our landlord decided to put the property up for sale, and the communication with regards to that was abysmal. The first we heard was the sales team contacting us to arrange a valuation, and everything we asked thereafter was seemingly ignored. To know at some point you will be told to leave your home, but not knowing when, is incredibly stressful and there was absolutely no empathy or consideration. Throughout the process of it going on the market there seemed to be little lies told to us for the reasons for certain visits etc, which just didn’t make sense. I can’t understand why they weren’t just honest with us throughout so we could communicate more clearly. Then finally at the end of our tenancy there was a request to deduct a significant amount from our deposit, which was unjustified and ultimately dropped. This is this fourth agency I’ve rented through and never before have I experienced so many issues and such poor communication. I appreciate agents are required to work for the landlord, but there still needs to be a level of respect for the tenant.

Kirsty · 20 September 2026

★★★★★ 5/5

Trustpilot

I was helped into a rental property by…

I was helped into a rental property by Michael McCormack. I can honestly say his customer service and knowledge has been invaluable. He has spent some time on the phone with me and helped me through my whole process.Which I really appreciate. I’ve spoken to a few estate agents who just see you as a number. Micheal made me feel like he cared that I can have a chance to get into the rental market. Which ment the world while I was going through a really hard time. Thank you Michale I wish there were more estate agents like you.

Cheryl · 1 June 2026

★★★★★ 5/5

Trustpilot

Michael has been extremely helpful in…

Michael has been extremely helpful in finding us a new property. We were kept informed every step of the way, and he really made us feel comfortable and confident with the decisions we were making. He was always professional, approachable, and happy to answer any questions we had. Nothing was ever too much trouble. Michael provided excellent service throughout the process, and we would highly recommend him to anyone looking for a new home. He's a fantastic asset to the team. ⭐⭐⭐⭐⭐

Gemma · 29 May 2026

★★★★★ 5/5

Trustpilot

Annabelle was very helpful

Annabelle was very helpful, I couldn’t be more grateful for everything she done for me. I was having to go through the moving and renting process while my son was in hospital having a major invasive surgery and she has been brilliant with me. We managed to get through it all and move me into my new home all without adding any extra stress or pressure onto me. I couldn’t have asked for anyone better to help and guide me through the process. 100% recommend Annabelle and charters to anyone!

Leah · 29 May 2026

★★★★★ 5/5

Trustpilot

Outstanding Performance

We knew selling our flat would have been difficult but Lisa H and the rest of the team did an amazing job and delivered after long lenggt process. Always there when we needed them most and the communication was flawless. I highly recommend them and again, a massive thank you to Lisa and the rest of the team. A

Aymen · 9 October 2026

★★★★★ 5/5

Google

Brand Vaughn have been outstanding throughout the purchase of our new home. A special thank you to Dee, who kept in constant contact with us, day and night, ensuring we were always updated. Dee, Leo, George, and Felix have all been fantastic. We’re so grateful for all your support!

Jamielee · 17 March 2026

★★★★★ 5/5

Trustpilot

Chelsea was very accommodating and…

Chelsea was very accommodating and helpful, very efficient in getting what you require done. The whole team will go above and beyond.

Callum · 7 October 2026

★★★★★ 5/5

Trustpilot

Excellent

The renting process was very seamless, from viewing the house to completing reference check. Our estate agent Eloise was very helpful and ready to assist.

Ayobami · 14 September 2026