1/5
TrustpilotCrawley Branch - AVOID
I would strongly advise anyone in the process of choosing an estate agent to handle their sale to avoid Fox & Sons, Crawley.
Trusted Agent profile · Brighton and Hove
Fox & Sons Hove reviews in Brighton and Hove
★★★★★
598 reviews across 2 platforms
161 Church Road, Hove, BN3 2AD, Brighton and Hove, BN3 2AD
Fox & Sons's office in Brighton and Hove, at 161 Church Road, is rated 3.6 out of 5 across 598 reviews on two platforms, including 162 Google reviews rated 4.8.
Reviews
Every review we hold for the Brighton and Hove office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotIt’s early days for me in deciding…
It’s early days for me in deciding whether to move house. I was shown around a property by Sydney who was very helpful and understanding of my situation. She was upbeat about the lovely property I viewed today, without being ‘pushy’. She was professional, friendly and I felt she was a very good advocate for Fox and Sons. Thank you.
5/5
GoogleSam and Keira, have been a pleasure to work with in the purchase of our new home. Communication has been clear, with regular updates. I would recommend them. Dean
Agent replied · 22 October 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnethical when tenants check out
Avoid like the plague if you want to be an ethical landlord, or a tenant who is treated ethically.I had heard the reputation of Fox & Sons Lettings long before renting with them, but decided to give them the benefit of the doubt as I worked in a decent & fair property agency for many years.- At move in I was warned by the previous tenant that she had been ripped off. So much so that she gave me a copy of her check out report, in the hopes I could use to prevent the same thing. An example of something she was charged for - the washing machine tray not closing properly.- I had a number of maintenance issues throughout the tenancy & these were always well managed, apart from those I said not to worry about - a cracked window and a dodgy light switch. I was very happy with the management until I was leaving.- The problem has come at move out - it's been over 40 days and still no deposit. Now I have heard they are disputing ridiculous amounts in a way I feel is unreasonable and unethical.- Thankfully I took high res photographs at check out because I had friends who said they they charge deposits unreasonably and end up in dispute frequently & because of the previous tenant's experiences/overall reputation. The flat was cleaned to a professional standard and very minimal wear & tear. Obviously as someone who worked in property I have a very good idea of landlord & tenancy law, and what is reasonable. I would warn all current tenants to get a copy of the previous tenant's report and take high res photos on check in & departure. (You can also check the EXIF data of the pics taken to check in, because the check out photos are to a different standard of the ones you will receive on check in. Something could look streakier or unclean simply because of the aperture & ISO. )- F&S use an insurance deposit scheme rather than custodial scheme for deposits - this is a yellow flag as they hold the deposit and it is v difficult to get the deposit if the agent doesn't initiate the return or doesn't inform the landlord timely. In my case it's been over 6 weeks and the dispute process has not yet fully kicked off. Thankfully I can afford to dispute if I need to, but many tenants may not be able to & would be forced to accept the amount without dispute - because they needed the money.- I left the flat in extremely good condition, professionally cleaned with no wear and tear. Because I know what unethical practices can be like sadly, I even use a hi-polymer eraser on any skirting boards or doors - that is how careful I would be and how you know this is not exaggeration.- The agent has informed me they don't look at the previous check out report or check in which is ridiculous. I have evidence of check in photos & check out photos I took myself, cleaning receipts, even photos of cleaning underway! I am grateful I listened to the advice of previous tenants & protected myself.Examples include- Claiming that a hob ignition switch is missing when it is missing in my check in photos and on the previous tenant's photos.- Claiming that damage or marks have occurred that are present on check in photos- Claiming there was a blind missing (they looked for 3 blinds in a room with 2 windows!)- A light switch that stopped working and was reported- Claiming that cleaning hasn't been done on the inside of the washing machine because stained rubber from wear & tear. (Thankfully for the warnings I literally took a video of the cleaning of it! But who would have that and be able to dispute it?!)If you're a landlord please work with a company that doesn't try to rip off people (willfully or through incompetence I'm not sure) & if you're a tenant save yourself the pain and go somewhere that's fair & ethical. I can't imagine what they'd do if you actually accidentally did some damage or didn't have a v high standard and how fair they would be about that.(Note to anyone else leaving 1 star reviews on Google too, check they are visible on friends phones and not just to you only. Google auto moderates 1 star reviews & can assume is spam)
5/5
GoogleJack at Fox and Sons was a superb advisor. He went above and beyond what I was expecting and I am glad to have built up this relationship for future Mortgage discussions. Would recommend
Agent replied · 22 October 2024
Thank you Evan for leaving us your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
3/5
TrustpilotI recently brought a house with fox and…
I recently brought a house with fox and sons, in the beginning I was really happy with the service but soon realised it was a lot of sales for themselves.
5/5
TrustpilotEveryone was extremely friendly and…
Everyone was extremely friendly and helpful throughout the whole letting process. They kept us updated all of the time. Would recommend Thank you.
5/5
TrustpilotUNDERSTANDING DIFFICULT SITUATION …
I put my friend in touch who was keen for a rental property despite having some credit issues and a small pet in touch with Tom. Despite these challenges Tom was still able to search out some suitable available properties for him and his family.
1/5
TrustpilotTotal incompetence
Total incompetence. (Hastings lettings) No contract, in fact 16 working hours before tenants due to move in, we had no paperwork at all. Impossible to contact in any way and never return calls. We ended up having to demand the return of our keys and walk away which cost us £1,000 in lost rent but we couldn't risk taking on tenants without the legal paperwork. Do not use this company if you value your sanity and money.
5/5
TrustpilotKemp Town branch were so helpful
Kemp Town branch were so helpful . Efficient friendly service . My move went so smoothly . Didn't have to worry about a thing . Would highly recommend Kemp Town Branch many thanks love my new home
1/5
TrustpilotAVOID!!!!!
AVOID!!!!!The mortgage broker asked us to pay a one-time fee of £599 for the lifetime membership fee to enjoy LIFE TIME mortgage advice service.The first offer failed, so we asked for mortgage advice for another house, and they asked us to pay £99 again for mortgage service. They have told us that £599 is a life-time service. It is cheating.
5/5
GoogleJack was a fantastic broker who I would recommend over and over. He was so informative, thorough, accommodating and reliable! He explained things perfectly for me as a first time buyer!
4/5
TrustpilotProfessional friendly service
So far, I have only had a valuation of my property from Fox & Sons (needed by HMRC), so I can't review their full service, but I was impressed by Luke's personal interest in my situation, and his professional attitude. I shall certainly consider putting the house in the hands of Fox & Sons when (if) I come to sell.
5/5
GoogleI dealt with Fox and Sons in Hove for the purchase of a flat on Hove seafront in late 2021. All the staff at the branch were extremely helpful throughout the whole process, even when the seller had to get rid of an awkward tenant, they really couldn't have done anymore; Keira and Darren in particular were excellent. Jamie at the branch helped me get my mortgage too. I would highly recommend Fox and Sons and wouldn't hesitate to use them again.PositiveResponsiveness, Professionalism
1/5
TrustpilotExtremely rude staff - Sunday morning before fox and sons was even during open hours
Your female staff are rude about merely leaning against a piece of glass whilst in a public space.
5/5
GoogleJack was a fantastic broker who I would recommend over and over. He was so informative, thorough, accommodating and reliable! He explained things perfectly for me as a first time buyer!
5/5
GoogleBrilliant friendly service from start to finish. Updated regularly on progress of sale. Very sensitive to the fact my mother-in-law was an elderly lady. The team supported her throughout and were always happy to have a chat when calling with the purchasers. Thank you Drew and team greatly appreciated.
1/5
TrustpilotTHE WORST ESTATE AGENTS EVER
THE WORST ESTATE AGENTS EVER!
5/5
GoogleI bought a property advertised by this branch of Fox and Sons. Darren and his team were really helpful in arranging appts and making sure both I and the vendor were staying focused and responding promptly. Very good.PositiveProfessionalism
5/5
TrustpilotThank you Fox and Sons
Our main contact was Shannon, but all the team have been excellent and they went way beyond our expectations with not only selling our place but following the sale through and keeping us informed. Most importantly they carried out what they said they were going to do and explained every step of the way, with the good news and the bad. During the sale we came up against an online solicitor further into the chain which gave the people buying our place huge problems. Lesson to be learnt here check the chain out before agreeing to a sale. Our friends are looking to put their place on the market and we have passed Fox and Sons on to them, thats how impressed we were.
1/5
TrustpilotView property was very quick to ask for…
View property was very quick to ask for deposit was meant to move in Friday nothing no communication then meant to move it Monday still nothing said references not come back they ask for paperwork several times still not had nothing back I will be homeless in the morning with a special needs child it’s disgusting no communication at all
5/5
GoogleIncredible service, super responsive and really helpful! 100% would recommend to anyone! Thank you for all of your support!
Agent replied · 22 October 2024
Hello Marianne, thank you so much for your kind words and glowing review! We're thrilled to hear that you had such a positive experience with our team. Your recommendation means a lot to us! Kind regards, Lucy, Customer Relations.
5/5
GoogleBig thanks to Jamie Elvin for helping us with our mortgage as our broker. He took the time to explain everything and was quick to respond to questions and queries
5/5
GoogleJamie has been a god send, taking the time to guide me through various mortgage figures and scenarios. Great knowledge of how everything works - thanks for your support!
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