Fox & Sons Hove reviews in Brighton and Hove

★★★★★ 1/5

Trustpilot

Hastings branch what a joke I was…

Hastings branch what a joke I was phoned out of the blue offering a free valuation which I accepted then the problems started. I was offered a slot on Saturday 3rd April 11:00 with the valuer only to receive two text messages at the same time with an appointment of 10:45 and 11:30 after ringing there office the 11:00 was confirmed as correct only to receive a call a little while later to change the time to 12:00 so I said I will cancel the whole sorry affair only to get another text confirming my 12:00 appointment with a different valuer. How hard can it be to get something so simple right.

Timothy · 2 April 2021

★★★★★ 5/5

Google

Friendly, approachable and professional service from Fox & Sons in Hove. Many thanks to Keira and all for an excellent job selling our house - Catherine and EmmaPositiveResponsiveness, Professionalism

Emma · 23 October 2021

★★★★★ 2/5

Trustpilot

Not even a congratulations or enjoy your new home.

I recently purchased a property with Fox & Sons in Hayward’s Heath and the service was poor. Firstly after enquiring online a number of times to view a property no one returned my calls or emails. My mother called and was lucky enough to finally book a viewing. The viewing went smoothly and the lady who carried out the viewing was good. During the purchasing process the updates from the agent was little to none, the seller and I spoke between ourselves to resolve any matters. On the day of completion no call or email was received from the office and on collection of the keys, they did not ask for my ID or name and happily handed the keys over. Not even a congratulations or enjoy your new home. I think a little bit of customer service training would not be wasted.

Petrina · 3 March 2021

★★★★★ 1/5

Trustpilot

After our experience with this company…

After our experience with this company they easily deserve the above rating. We were with them for about about 8 weeks and during that time feedback was near non existent and the quality of photographs was just awful. He tried to push anyone through the door even though they were not interested.He used to say oh I'm just around the corner and I would like to show someone your property. When in fact the property matey was showing them they did not like and he thought oh well I'll chance his luck.However I am to blame because I should have invited 3 agencies and should have not been governed by their low commission.I honestly got what I paid for and that was zilch.UPDATEI sent my concerns to the office concern d and they have now dealt with all issues. However my review stands as this was a very honest account at the time.

PHILLIP · 23 January 2021

★★★★★ 5/5

Google

From start to finish we felt we were in safe hands with the Hove branch of Fox and Sons. They are a friendly, efficient, professional team and it was good to have them in our corner during a long and difficult sale process. They chased up the solicitors, kept in regular contact with us and with the buyers, and were always there at the end of the phone with reassurance and advice. Highly recommended.PositiveResponsiveness, Quality, Professionalism

Jane · 23 October 2021

★★★★★ 5/5

Google

Overall a good company to work with, but I would say that if you want to get yourself mortgage sorted and a fantastic customer service, ask to deal with Jamie Elvin. Easy to work with, ready for any kind of explanation and fast on solving problems. Also, I had many offers, with other company's brokers but, none as good as the one Jamie managed to get me. Top!

Yu · 23 October 2022

★★★★★ 5/5

Trustpilot

We have recently completed on our house…

What a great team of people. Communication has been been excellent. Right from the start of the process Todd, Steve and Tom have been fantastic. Special mention for Tom as he was always available to discuss any issues we had. He was honest and very reliable. He always seemed to go above and beyond, chasing all the relevant people, getting the information we needed to feel reassured. It has been a pleasure to have Tom managing our house sale and we would highly recommend Fox and Sons to anybody wanting to sell their house.

Han · 13 November 2020

★★★★★ 1/5

Trustpilot

If I could give zero stars I would

Avoid these in Hayward’s Heath. Plenty others that are much better. We received a number of calls promising the world, they did not deliver and they couldn’t even be bothered to keep us updated on our property. We had to chase a number of times to get our property on right move, they were not interested in communicating with us, felt as though they stop trying once we signed up. Regretted it immediately! Sent a complaint in and they refused to refund our cash back for the photographs they made us pay upfront for. Avoid.

Lucia · 28 October 2020

★★★★★ 5/5

Google

I have brought and sold with fox and son's of Hove. On meeting Heb Bailey for a valuation ,he came up with exactly the price I was hoping for so I handed him the keys and left it to him. Within a week the viewings started and by then I had also spoken to Keira and Conner how were also very friendly and most importantly very professional .I was very infused by there young age and how they took the situation and got me a very reasonable offer in 21 days. Great communication , professionalism and a very friendly service , I couldn't ask for more. This team is obviously a great asset to the company , so I hope the directors notice this and reward them according. Best wishes to you all Russell BlakePositiveResponsiveness, Professionalism

Russell · 23 October 2020

★★★★★ 1/5

Trustpilot

Rude, Unprofessional, Untruthful

I asked to view a property. The agent was over 10 mins late. We asked numerous questions, both verbally and in writing. I didn't receive any acknowledgement of the email or any reply. I asked again in writing. Received a response - the majority of the answers bore no resemblance to the truth. I challenged them. They blamed the Vendor. I asked to see the property again, the same agent was 10 minutes late. We asked to walk around the property (without him on our heels the whole time) - he replied 'what can you have to say that you can't say in front of me?' We put in an offer. No response. No acknowledgement. Nothing for three days. We put in another offer. Complete silence. Telephoned and asked to speak the Branch Manager. I was told he would ring me back shortly. Zero response.

Sandra · 8 October 2020

★★★★★ 1/5

Trustpilot

This agent is absolutely useless.

This agent is absolutely useless.I had them around to value a property that I was looking to list. They came around and looked but failed to call back with a valuation. They then called a week later to ask if I would like to list it with them. When I advised they had not given me a price, the lady said she would look into it and get back to me.She never did.I am now trying to buy a property they have listed.I had a viewing which they failed to do a follow up call on. When I called them with a question, they said they would call me back, which they failed to do. It then went under offer, but the sale fell through. At this point I thought they may call and say it was back on the market and was I still interested, as you would expect an agent trying to earn a fee to do. No call.Again I had to call them, leaving three messages on the answer phone to tell them I was still interested. None of which they replied to.Having experienced their service from being both a seller and buyer I would advise you to avoid this company.

Tom · 24 August 2020

★★★★★ 5/5

Google

Darren and the team were supportive and responsive to push through our property sale with great communication throughout, thanks

D · 23 October 2022

★★★★★ 5/5

Trustpilot

Highly recommend this agent Tom and…

Highly recommend this agent Tom and Charley were brilliant from start to finish. sold my property within the first week.l and kept my updated every week until the end.

Alan · 7 May 2021

★★★★★ 1/5

Trustpilot

This has to be the worst company ever

This has to be the worst company ever , first they leave me sitting outside a property because they can’t be bothered to show me round ! I then leave it weeks and no contact so I book another appointmentthe delightful member of staff tells me that even though the property has stood empty for years without a buyer and the roof fell in and had to be fixed they want 40k deposit Avoid absolute cowboys how does anyone trust you with there house sale Jokers !

Mr · 21 May 2020

★★★★★ 5/5

Google

Good service and always on the ball !

Paul · 24 July 2024

★★★★★ 1/5

Trustpilot

Shameful customer service and poor performance to match

A great sales pitch when I first contacted them and they were all over me in responding. After that, the service was absolutely appalling. Messages I left were not answered and there was virtually no communication. I was told that there were about 26 people on their books 'looking for a property like mine'. It seems like they are only interested at the start and then customer service is zero. I rented my flat and for sure will not use this company when I come to sell it. I am not complaining that the flat didn't sell as that is not entirely in their hands but they could at least have communicated and shown some interest in me as a client.They didn't even bother to reply when I wrote to take the flat off the market and gave them polite but honest feedback.I do not know how they remain in business and they certainly won't ever get business from anyone I know.

Stephen · 30 January 2020

★★★★★ 5/5

Trustpilot

Awesome Day

Had a lovely day on the Peppa pig visit today. The train was awesome My daughter & grandson's loved it. Finished off with Photos with Peppa pig. Well organized & staff very friendly. Would recommend this events Company.

Judith · 18 August 2024

★★★★★ 1/5

Trustpilot

Highly NOT recommended

Highly NOT recommended, unprofessional! We booked 3 view appointments, they want cancel 2 (when we waiting next to the property). Lady open a front door for us, hands crossed, and she said she haven’t got time for it. We ask for try the boiler but they not able to do it. They sent us a letter about the boiler is “good working order” we tried use it on a moving day but it’s fail. Don’t do hot water or heating. I contact the agent and solicitor to but they not able to repair it because the exchange is done.. I called 3 different gas engineer, they can’t fix it (it cost £60 each) I have to buy a new one ( is around £3000). I called the citizen advice and they offer for me them solicitor because it’s not legal. I ask them to move the rubbish from the property, but they left a lot of in the garage and garden. Broken doors and skirts so I need hire a skip because it’s bigger then my car (£100). But someone removed few radiators and change the bathroom door, its 2 inch bigger than the frame so no chance for close it. Our mortgage advisor left the company, we wait 2 months for the new one... and the new one didn’t do anything for us. She answer 1-2 weeks later and the answer was always “I can’t help for you”.All of these cost £3000 fees!

Ms · 20 November 2019

★★★★★ 1/5

Trustpilot

Harassment, and I would not trust this agent

One request for a viewing, months of cold phone calls, emails and unwanted communications from this harassing agent.

Tom · 21 May 2025

★★★★★ 1/5

Trustpilot

To be honest one star is too many

To be honest one star is too many. This is a company that does not consider either the vendor or the buyer. All they are interested in is the money they can make themselves. Their terms are that they price your house based on their commission. So they price it high. Then they tell you that the price is too high and they have had offers from a number of interested buyers at a lower rate. You still have to pay commission based on their original evaluation.They also do not allow people to view properties they have on the market unless you have your property on with them to sell. This restricts the offers the vendor could get.We sold a property with them and would never deal with them again.We have tried viewing properties they have on the market. They will not let us as we don’t want them to sell our property.I would suggest that anyone looking to sell their house to use anyone apart from Fox & Sons

Kev · 13 September 2019

★★★★★ 5/5

Google

My partner and I have had a top notch experience with Jack Johnson. He found us an excellent mortgage offer (in this economy!) and always checked on us and made himself available. Very responsive, kind and professional. As first time buyers, we've felt well supported and advised and we only have praises for Jack. Thank you so much for your help! Sarah + Fred

Sarah · 23 October 2022

★★★★★ 1/5

Trustpilot

shocking service, do not even think of using their broker service

shocking service. DO NOT USE THEIR MORTGAGE SERVICE. We were first time buyers and used their service at eastbourne, after the first appointment when they found a provider we had to literly send all documents and do all the work for them with the mortgage company although they were meant to be doing this as we paid £690! This was because we had the mortgage company contacting us asking why the broker has not been sending the required documents to them even though we had sent them to him. We managed to get back £300 but if i knew how bad the service was we would of just burnt the money. This has put us from even using their buying service, which they didnt even turn up to a viewing we booked once!

Terry · 27 June 2019

★★★★★ 1/5

Trustpilot

Shysters.

Shysters.I put my property on with them as they offerred a good deal so I thought. I now realise they overvalued the property with lots of promises to get me hooked.I even paid a additional cash lump sum up front for enhanced marketing, but my iphone pictures were better than theirs!So we ran for the full 4 months of the contract and they got 4 viewings, so I told them I was going to go elsewhere. this dragged on for a bit and then I confirmed it to them and went to another agent who sold the place in about 4 weeks!So what the hell were Fox and Sons doing all that time!Now however, Foxy want to claim a 1% plus VAT fee from me for their time as they say there were two agents involved! I think Ill let this one go to court to see what a judge thinks as they did NOT achieve this sale and had plenty of opportunity to do so.Only use these guys if there is no one else and spray painting 'FOR SALE' on your fence is not an option!

Lloyd · 20 June 2019

★★★★★ 1/5

Trustpilot

Nightmare !

This company and their Group, Connells, are stuck in the past - where monthly Sales Figures are the one and only aim, with customers coming a long way down the list of their priorities.Do not touch with a bargepole.!We had cause to formally complain twice during the process of Fox & Sons selling our Mother's house. Since we lived 100 miles away we were totally reliant on their reliability and honesty, both of which turned out to be non-existent.They sound plausible, cheerful and eager to please but behind the facade is poor communication and greed.They will say one thing but the contract you sign is what they will take you to Court for if you don't agree with their performance and fees. These are the threats we got following our genuine complaint.We made the mistake of believing they were acting in our best interests but later discovered they were really acting for the Buyer rather than us, the Seller - and we were paying the Fees , not the Buyer !It's too painful to go through the detail of our saga, just don't hire them. Also be careful you don't hire any other Agent in the Sequence or Connells Group because they are all run from Dunstable with seemingly the same business philosophy - they are obviously out to make money and don't care much about how they get it.Top Tip: If you live in or near the property you are selling don't bother with a high street Agent - you can do it yourself using an online Agent. That way you can make your own decisions about the credibility of the Buyer. Plus avoid high Agents fees. Do your own viewings, plus make sure you ask for everything to be in writing to your Solicitor once you find a Buyer. There may be good Agents out there but other than viewings I can't see that they offer anything else that you can't do yourself.

Robert · 16 January 2019