Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery professional outfit. They were very pro active in getting viewings and people through the door. Up till completion, they were keen to help. Would definately recommend using them.
Martin · 15 March 2020
Agent replied
Hey Martin. Thank you so much for taking the time to leave this review. The comment about being a professional outfit is amazing, as that's exactly how we want customers to see us. We're not just Estate Agents, we're property professionals that get the job done. I'm over the moon you were happy 😊 with everything and I promise you can call us now or in the future for absolutely anything property related. We're here to help ALWAYS! Thanks again Martin. Amir Rafiai - Director
★★★★★ 5/5
GoogleHave now sold twice with the guys and they always go above and beyond. Would happily recommend them and they give you a great technological edge with your sale.
Paul K
Paul · 9 February 2019
Agent replied
Hi Paul. Thanks for taking the time to leave a review. Exceeding expectations every single time is what we're all about. And to have done that for you twice now, is amazing! I'm happy you're happy and it seems like another job well done. Thanks again and have a great day. Amir Rafiai - Director
★★★★★ 5/5
GoogleNext Chapter were very helpful both in terms of the sale of our property and our onward purchase. Fee structure clear and simple to understand. Would use again.
Simon · 9 February 2020
Agent replied
Hi Simon. Thanks for leaving this review. We're all about transparency, and getting the results we promise. I'm pleased to find that you'd happily use us again, we'd love to have you as a client again. You guys are great! Have an awesome 2020 and stay in touch. Thanks. Amir Rafiai - Director
★★★★★ 5/5
GoogleNext Chapter sold my property within a week, for the asking price! The whole process easy, stress free and professional. I would highly recommend this estate agents.
Dionne · 15 March 2020
Agent replied
Hey Dionne! Thanks so much for leaving this review! We're like Estate Agency ninja's! Get a property on the market, get it sold quickly using our unique marketing strategies, and get it sold at the best price. Skills. I'm really pleased you found the experience stress-free and professional! If you ever need to use us again in the future, get in touch, ALWAYS! Thanks again, Amir Rafiai - Director
★★★★★ 5/5
GoogleJust like to say a big thank you to everyone at next chapter with moving into my property, great communication throughout the process, highly recommended, thanks guys!
Jake · 9 February 2020
Agent replied
Yes Jake! Thanks so much for this review. Communication is key to everything we do, so I'm pleased you were happy with the service. I'm over the moon that you're now in your new home and it's an awesome place, so I hope you have a brilliant time. If you need anything at all, now or in the future, you just get in touch. We're always here to help. Have a great weekend. Speak soon and stay in touch. Thanks. Amir Rafiai - Director
★★★★★ 5/5
GoogleGreat service, great team. Hayley thank you for all your help with our recent purchase. We can not wait to move in.
Kelly · 9 February 2020
Agent replied
Hi Kelly. Thanks so much for the feedback. I'm unbelievably lucky to have Hayley on our team. She's lovely, personable and knows her stuff. I'm pleased you felt a 5 star review was deserved, as it can only mean that when or if you ever decide to move in the future, 5 star Next Chapter are the property experts to call. I think though, in the meantime, I'll let you enjoy your new beautiful home. It really is gorgeous. Congratulations! Have an awesome day. Amir Rafiai - Director
★★★★★ 5/5
GoogleWe found this estate agent the best, they are so enthusiastic and professional in there work. I would highly recommended them.
Natalie · 15 March 2020
Agent replied
Hey Natalie, thanks so much for this review! I understand this was left on behalf of your Mum, and I'm honestly over the moon for you and the family. I'm so pleased we made this happen! You all deserve amazing things and it goes without saying, if you need anything from us at all, now, or in the future, you just give us a shout. We're ALWAYS here to help! Thanks again. Amir Rafiai - Director
★★★★★ 5/5
GoogleGreat experience with NC. Very friendly, efficient and understanding of first time sellers. Would highly recommend! Many thanks to the whole team :)
Sarah · 9 February 2019
Agent replied
Hey Sarah. Thanks so much for the review. It means a lot. I'm pleased you found the moving experience a positive one, as it should be. Let's stay in touch and good luck with everything now and in the future. Amir Rafiai - Director
★★★★★ 5/5
GoogleFrom start to finish, an excellent presentation, service and advice.
A personal and informative service throughout,
and would have no hesitation in recommending "Next Chapter".
Keith · 10 February 2016
Agent replied
Hi Keith! Thank you for leaving such a wonderful review of my company. The team and I have enjoyed getting to know you and your wife throughout this process. I hope you enjoy your 'Next Chapter in your new home.
Thanks again,
Amir Rafiai
Director
★★★★★ 5/5
GoogleSold twice through next chapter - always deliver and have evolved each time. Will use them again in the future
David · 9 February 2020
Agent replied
Thanks for the feedback David! You know our aim for this Estate Agency is to be your life long partner Agent. We don't just want to build a relationship over one quick sale. For us, it's about building long lasting relationships. We want to be your Estate Agent. The Estate Agent that goes on to sell your future homes, or your children's future homes. We're building something long term. Thanks so much for using us, for the 2nd time, and we all hope you have an amazing weekend (this was written on Saturday). Stay in touch. Thanks. Amir Rafiai - Director
★★★★★ 4/5
GoogleAs a first-time buyer Next Chapter were very helpful, and all the staff we encountered were friendly and proactive
Elizabeth · 9 February 2020
Agent replied
Hey Elizabeth! Thanks so much for the review! You've purchased the most beautiful home, and we're over the moon you found our service friendly and proactive. Have an awesome year and do stay in touch. We're always here to help! Thanks again. Amir Rafiai - Director
★★★★★ 5/5
GoogleEasy, professional and friendly. Completed in such a quick time frame. Fully informed all the way! Would def recommend!
Ryan · 9 February 2020
Agent replied
Hey Ryan! Thank you so much for taking the time to leave this review. It's really appreciated. I'm pleased you were happy with everything, and we're always here whenever you need us, now or in the future. I'm over the moon we found you a property. Thanks again, Amir Rafiai - Director
★★★★★ 4/5
GoogleNext Chapter's friendly and helpful team have been great in assisting me with my first move. Would recommend!
Frankie · 9 February 2020
Agent replied
Hey Frankie! Thanks for the review. It's much appreciated. I'm pleased we finally got it over the line for you. I hope you're enjoying your first home, it's well deserved. If you need anything from us now or in the future, you just get in touch. Always here to help. Enjoy 2020 and let's stay in touch. Thanks. Amir Rafiai - Director
★★★★★ 5/5
GoogleSold in record time saw process through at all stages
Would recommend without reservation
David · 20 March 2021
Agent replied
Thanks so much David! It was a pleasure. You were such an amazing client.
★★★★★ 5/5
GoogleRefreshing approach to selling your house. Great marketing and service. Super people to deal with. Highly recommended over the competition.
Steve · 9 February 2019
Agent replied
Hey Steve. Just realised we didn't thank you for this review. So thanks so much. I hope you and the family are well. Give me a shout if you need anything at all. Thanks again. Amir Rafiai - Director.
★★★★★ 5/5
GoogleHelpful and attentive.
After buying the property through Next Chapter and had a pleasant experience we …
Sam · 20 March 2020
Agent replied
Hey Sam! I'm so pleased you were happy with everything. I always love it when we sell the house we originally sold to the client. I hope you and the family have an awesome year! Thanks again, and lets stay in touch. Amir Rafiai - Director of Next Chapter Estate Agents
★★★★★ 5/5
GoogleHighly reccomended, extremely professional and friendly we recommend all our customers to Next Chapter 👌 …
Calvin · 11 March 2020
Agent replied
Hey Guys! Thanks so much for taking the time to leave this review. Let's make this happen! Have an awesome day. Thanks again, Amir Rafiai - Director
★★★★★ 5/5
GoogleHighly reccomended, extremely professional and friendly we recommend all our customers to Next Chapter 👌
Comprehensive · 9 February 2020
Agent replied
Hey Guys! Thanks so much for taking the time to leave this review. Let's make this happen! Have an awesome day. Thanks again, Amir Rafiai - Director
★★★★★ 5/5
GoogleGreat firm - Thorough and hard working. A well managed outfit.
Jamie · 20 March 2021
Agent replied
Hey Jamie! Really appreciate you taking the time to leave this review! I know you have exceptional standards when it comes to service and life, so to have impressed you enough to leave a review means a lot. We're looking forward to … More
★★★★★ 5/5
View AgentsOutstanding service and great value.
We were going to use another estate agent but switched to Next Chapter following a recommendation from a friend. Service they provided was first class from the photographs, to escorted viewings, follow-up throughout the whole process and superb customer service. They also achieved a sale price far higher than we expected.
Simon · 19 July 2016
★★★★★ 1/5
GoogleThe previously arranged appointment was cancelled with less than two hours notice. Disappointed.
Laurence · 9 February 2020
Agent replied
Hi Laurence. I'm extremely sorry you felt this deserved a 1 star review. The minute we discovered the appointment could not happen, we wanted to inform you immediately. We're in the business of selling homes, not cancelling appointments. It was something genuinely out of our control. The moment we discovered the appointment could not happen we called you to let you know. We pride ourselves on service and awesome reviews, so I'm honestly devastated you felt this deserved a 1 star review, considering most of our reviews are 5 stars, based on hot communication and service. If we can make this up to you, do let us know. Thanks. Amir Rafiai - Director
★★★★★ 5/5
GoogleAlways happy to answer any questions that you have
Paula · 20 March 2021
Agent replied
Thanks Paula! You're the best!
★★★★★ 5/5
GoogleFantastic service and I now have the property I have dreamed of. Thank you.
Alexandra · 10 February 2016
Agent replied
Hi Alexandra, I'm so happy you're finally in your dream home. It's been wonderful getting to know you and feel free to stay in touch. If you ever decide to move again, we're always here to help. Have a great 2016!
Thanks,
Amir Rafiai
Director
★★★★★ 5/5
GoogleGreat estate agents brilliant service, highly recommended. ⭐️
Laura · 9 February 2019
Agent replied
Thanks Laura. Really appreciate the review. We got there in the end, and I should be leaving you a 5 star review with the work you put in behind the scenes with the neighbour. It's been lovely getting to know, and if you ever need to move in the future, you know where to come. Have a wonderful Christmas! Amir Rafiai - Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
