5/5
TrustpilotNothing beats the service
Jason and Matt were always very friendly and very helpful. They go above and beyond for their customers and really care about their needs. Would use them for any future storage needs and recommend to all.
Trusted Agent profile · Brentwood
Cinch Self Storage Brentwood reviews
★★★★★
1,887 reviews across 2 platforms
Unit C Hubert Road, Hubert Road, Brentwood, CM14 4JE
Part of Cinch Self Storage, see every office.
Cinch Self Storage's office in Brentwood, at Unit C Hubert Road, is rated 4.9 out of 5 across 1,887 reviews on two platforms, including 250 Google reviews rated 4.9.
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Reviews
Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotThe teams are pro very easy to…
The teams are pro very easy to understand how it working. To me was first time when I use the unite storage and was very helpful full as well member teams in special Rosie
Agent replied · 7 June 2026
Thank you for your fantastic review! We’re so glad we could help and hope to welcome you back whenever you need storage again.
5/5
GoogleI volunteer for the charity Samaritan’s Purse, we used the storage at Cinch, Brentwood. Mark and the team were helpful friendly while being conscious of the need to maintain security. Thank you chaps for your help.
5/5
TrustpilotCinch - Chippenham
First time having a storage unit and the team at the Chippenham site were very helpful . Swift responses during the initial enquiry phase and then Andrew was great and made the process very easy and showed me around the location and was very helpful. Would certainly recommended to others.
Agent replied · 10 June 2024
We're grateful for your 5-star rating and for taking the time to recognize our efforts. It's great to hear that our storage services made a positive difference for you. Thank you for choosing us!
5/5
TrustpilotDefinitely recommend! Great service and clean units.
Absolutely amazing experience using Cinch self storage. The units are very clean and spacious. Craig is absolutely wonderful, very helpful, kind and gave me all the information I needed. Craig genuinely went above and beyond to provide the best experience possible. Definitely will recommend and use them again!Thanks Craig.
Agent replied · 10 June 2024
Thank you so much for your glowing 5-star review! We're thrilled to hear that our storage services met and exceeded your expectations, providing you with the convenience and peace of mind you deserve.
5/5
GoogleGreat team and helpful with the entire process. Shoutout to Mark for his help on the move!
5/5
TrustpilotExcellent service
I have just emptied my locker after storing a load of kit for about 14 months. Nigel and Leanne were always on hand and helpful. Its clean and appears efficiently run and if needed I will use the facility again and certainly recommend them. regards JW
Agent replied · 24 August 2024
Your kind words mean a lot to us. Thanks for supporting local businesses and sharing your experience!
5/5
TrustpilotTop Chaps
A real pleasure dealing with these guys when storage was urgently needed. My need was resolved and had to cancel, but wouldn't hesitate to use in the future. Highly recommended.
Agent replied · 7 June 2026
Thank you so much for the fantastic 5-star review! We’re really pleased to hear you had such a great experience with us.
5/5
TrustpilotChippenham
Setting up with Andrew was nice and easy he was very helpful with everything and made it easy for us to start, he personally touched up the office space before we moved in and it looks great! Paul is a great guy too, would definitely recommend cinch Chippenham due to good pricing, easy access & great people which is getting harder to find nowadays! Thanks guys
5/5
TrustpilotEnfield Cinch self storage
I have been lucky enough to be using Cinch Self storage at Enfield for the past year all but a week.The site is always clean and both Adriana and Fatima are always pleased to see you, have always got time for you and nothing seems to be an issue.Access is excellent at any time.This is how self storage should be run, definitely 5*****
Agent replied · 10 June 2024
Hi Russell, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely, - The Cinch Self-Storage Team
5/5
GoogleBig shoutout to Maddy and John! Both super friendly and helpful and genuinely wanted to help. Someone give them a pay rise
5/5
TrustpilotVery helpful and friendly staff always…
Very helpful and friendly staff always willing to help if needed.
Agent replied · 10 October 2026
Thanks for the lovely feedback! It’s great to hear you were happy with the service you received. We’ll be sure to pass your comments on to the team.
5/5
TrustpilotAndrew at Cinch Storage in Chippenham…
Andrew at Cinch Storage in Chippenham is so kind and helpful! I am always greeted with a smile and he is at hand to answer any questions. Andrew, helped in selecting the right size unit for all my storage needs. I use my storage unit frequently and I find accessing it simple and easy. It really is so convenient. I am truly grateful. Thank you!
5/5
TrustpilotThe only self storage company to use!
Cinch were pretty much the only stress-free part of moving house, cannot recommend enough. Truly went above and beyond to help, answer questions, explain, assist etc. Also reachable on the phone which can be such a difficult ask! Competitively priced too and special shout out to Andrew. Thank you for making our storage experience easy.
Agent replied · 10 June 2024
Hi Charles,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
GoogleWhat an incredible experience and service from the Brentwood cinch team. They made the whole process completely stress free and really took the time to understand exactly what we needed. The team were incredibly friendly, welcoming and a pleasure to deal with from start to finish. I would highly recommend them to anyone and I’ll definitely be using them again in the future!
5/5
Trustpilotthe team provided me with a very…
I shopped around, as many consumers do and the team provided me with a very competitive price and the low price was matched with an excellent level of service throughout my time using their facilities.Mark and Lisa were always on hand to assist with any queries, and swiftly rectified a small issue in the first week.I wouldn’t hesitate to recommend the storage company to anyone, be it long term or short term.
1/5
TrustpilotPoor sercvice, do not get lured into introductory offers and fall victim to poor service.
Please do not use them. Cinch over charged us for our storage. Despite ongoing complaint and dispute they took unauthorised funds automatically form the crediit card. On the weekend of our move where we organized help and rented vans, out of hours access did not work. After hours attendance telephone number is a scam which would lead to working from home event loggers only. Discounts were offerered for the inconvenience which were then withdrawn. Long winded, repetative email replies wasted hours of our time and caused further stress. In the End we just gave up and emptied the unit earlier than planned. Store managers and area managers changed jobs and our complaint was left hanging unresolved. Dispute is still ongoing, we will not giveup. |Premium temporary storage for your valuables is supposed to convenient service not a hassel stress of dealing with scammers who overcharge for non service.
5/5
TrustpilotLetchworth Cinch First-Class
I am so impressed with the staff and service at Letchworth Cinch. I have just vacated my storage unit after 7 months and it has been an easy, smooth and secure process from start to finish. I am particularly grateful to Lauren and Becky for their cheerful cooperation throughout. Nobody likes to have their belongings in storage, but sometimes we have to and I would definitely recommend Letchworth Cinch.
Agent replied · 10 June 2024
Thank you so much Zoe for taking the time to leave us a 5* review. We are so glad you found storage nice and easy. We wish you all the best for the future and hope you enjoy your lovely new home.
5/5
TrustpilotHi was really lovely experience
Hi was really lovely experience. Maddy she was amazing very helpful. Take yourself to cinch in Brentwood Maddy’s your girl. Brilliant experience and very happy with my storage unit. 👍
Agent replied · 7 June 2026
We really appreciate you taking the time to share your feedback! It’s lovely to hear you had a great experience with Cinch.
5/5
GoogleDaniel was absolutely amazing ! He helped me with all my queries ! The service was 10/10. He truly made the experience one of the best and I am so thankful! The whole team at Cinch are wonderful ! Thank you guys!!
5/5
TrustpilotFatima has been super helpful
Fatima has been super helpful, assisting with all our questions and deciding on the best unit for our needs.The units and the facility are clean and looked after nicely. Very efficient and professional staff. Thank you for your service! I will definitely recommend Cinch - Enfield (& Fatima precisely ;-) ) to all my friends who need storage space!
Agent replied · 10 June 2024
Hi Dora,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
GoogleExcellent place to store & sort through my stuff and at a good price. John has been very helpful in sorting everything out for me when I needed to expand and get an additional unit next door to my current one. Would definitely recommend!
5/5
TrustpilotEverything was excellent!
Everything was clean, tidy and well presented. The storage unit I rented was the smallest but was still large enough for a considerable number of boxes. Staff were amenable, helpful and friendly. It was also good that I could get in and out at any time with a special passcode.
Agent replied · 10 June 2024
Hi Elizabeth,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
4/5
TrustpilotA Great team
A Great team! When we first showed interest in using an external storage unit, Joshua Nimmo was extremely helpful, knowledgeable and welcoming. The whole Team at Cinch are very accommodating and friendly. Always pleased to see you and even offered you a hot beverage whilst you worked. The facility itself is rather modern and clean with plenty of parking available. Although if you tend to accumulate a lot of rubbish they didn't appear to have much in the way of waste disposal for large quantities of it. Overall we were very happy with the service provided to us over the 9 months we spent with them. Would be happy to recommend them to other business's in need of offsite storage.
Agent replied · 10 June 2024
Hi David, Thank you very much for the kind words and great feedback. Best wishes, Cinch Storage
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Tell us what you need and we'll put you in touch. Cinch Self Storage hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brentwood.
