Beresfords Shenfield reviews in Brentwood

Thank you Daniela for the great review for our Shenfield team and in particular Daniel, your main point of contact. I am pleased to hear you were impressed with the level of service received as the team pride themselves on the quality of their customer care. They will do everything within their power to ensure the sales process is as stress-free as possible, keeping all parties regularly updated throughout the transaction. Many thanks for your 5 star award and recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi SusanSo pleased that we were able to assist with taking over the management of your flat in an effective manner. This can always be tricky, but its great that our lettings team and Abby in particular have made it a little less stressful for you on this occasion.Steven BondManaging Director - Residential Lettings

Hi Kara,Many thanks for your feedback. I was pleased to read that you have had a positive experience in your recent dealings with our Company and that Gabby explained everything to you and promptly dealt with any queries. Our aim is to take away from both landlords and tenants alike any potential stress associated with renting and it's great that in this instance our staff met all your expectations.Steven BondManaging Director - Residential Lettings

Hi JoThanks for your positive comments regarding Eleanor in our lettings department. I know she will be very grateful for your kind words, as we all are for the 5-star review.Steven BondManaging Director - Residential Lettings

Hi Mike,Many thanks for taking the time to leave your review. I was pleased to read that on the whole, you have been pleased with the service provided to you. Unfortunately, there can sometimes be delays due to issues which are beyond our control, but I am glad that you have found Karen and her team to be helpful and informative throughout this process. I know they will will all be very grateful for your positive feedback. Steven BondManaging Director - Residential Lettings

Hi Emma, Thank you very much for taking the time to leave such a great review for Rebecca at our Shenfield office. I am really pleased you were impressed by the level of service provided by Rebecca as she works really hard to push a transaction through as smoothly as possible, keeping all parties updated throughout the process. Thank you for sharing your experience, we look forward to assisting you again in the future. Alison Horsey, Customer Services Manager.

Hi Muhammad, Many thanks for the positive feedback for Dan, Branch Manager at our Shenfield office. Dan will appreciate your 5 star award and recommendation. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Carole, Thank you for taking the time to leave your 5 star review for Daniel and the team at our Shenfield office. It is pleasing to hear you have been impressed with how the team have conducted any viewings and we thank you for sharing your experience. Alison Horsley, Customer Service Manager

Hi Paul, Having read your recent review, I am naturally concerned and disappointed with the comments made within. Firstly, may I say how very sorry I am to hear about the health problems your wife has been experiencing and wish her well soon. Having carried out a detailed appraisal of your file as to how events have transpired post marketing and subsequent conversations with individuals involved, can I please draw your attention to the following. Our internal file notes are recorded in real time as matters progress and cannot be amended thereafter. I therefore note we marketed your property for a short time only towards the end of November 2023. Given the nature of your very difficult circumstances, we had no option at the time but to withdraw your property from the market and have been unable to place back on since. Whilst it is in our interest to secure a sale, it is imperative we carry out our due diligence to ensure we are compliant against regulation. We have a duty of care to all legal owners and as such, have not been able to remarket your property. We have made you aware of the reasons why. Other less professional agencies may have taken a different stance, but we will take all reasonable steps to ensure we follow the code of conduct, as set out within our industry. Whilst I can appreciate your frustration as you were unable to achieve the outcome you desired; I am confident the office acted in the best interest for all parties. Alison Horsley, Customer Care Manager

Many thanks Chloe for taking the time to post your fantastic review for the team at our Shenfield office and in particular Jack, your main point of contact. Jack prides himself on the quality of his customer care and will do all possible to ensure a sale goes through to exchange and completion. You were in very safe hands as he will work proactively to ensure the job gets done, guiding and supporting whilst keeping in regular contact. Your 5 star award and kind recommendation are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Richard Thanks so much for posting your feedback. I am pleased that you have found our lettings team to be helpful and you have felt that the process of letting out your property has been a relatively smooth process. We look forward to assisting you again in the future. Steven Bond Managing Director - Residential Lettings

Hi Vivian,I just wanted to reply personally to thank you for taking time out to post your detailed feedback. I am so pleased that your application for a tenancy completed successfully and it was great to read that Tom was there to support you throughout the process. I hope you enjoy your time living at the property and thank you for providing us with a 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Ricky Thank you for providing us with your feedback. I am pleased that you have been happy with the service our staff have provided to you and it is great that you would not hesitate in recommending us to others. We all appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Thanks for providing your feedback. I’m pleased that Abby assisted you effectively throughout the tenancy process and that everything proceeded smoothly for you.Steven Bond Managing DirectorResidential Lettings

Hi Jeffrey, Thank you for taking the time to post your 5 star review for the team at our Shenfield office and in particular Jacob and Billy. The team are all committed to providing the best possible customer service, from the first point of contact through to exchange and completion, keeping all parties regularly updated. Your kind comments and recommendation are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi JosieWe appreciate you providing us with your feedback. I am pleased that our local lettings team have remained in touch with you on a regular basis during your search for a suitable property. Hopefully we can assist you again at some point in the future.Steven BondManaging Director - Residential Lettings

Hi Lyndsey,Many thanks for the great review for Stuart, Manager of our Brentwood office. With many years of experience, you would have been in very safe hands. From the first point of contact, Stuart will do everything within his power to ensure a transaction goes through smoothly, keeping all parties regularly updated. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future.Alison Horsley, Customer Services Manager

Hi Debbie, Many thanks for your feedback and I am pleased that your new tenancy was executed effectively by our local lettings team. We all very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Geoffrey Thank you for your recent review. I am pleased that have found the process of letting a property with us to be relatively easy and that our staff have kept you fully up to speed throughout with progress. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi VeronicaMany thanks for posting your review. It is great that you have been happy with the service Grace has provided and that she dealt with your issue quickly and efficiently. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi Sonia, Many thanks for your 5 star award for Daniel and the team at our Shenfield office. You would have been in very safe hands as the team are all dedicated to providing the best possible customer care. They will guide and support from the first point of contact, keeping our clients fully updated as the transaction progresses. Your kind comments and recommendation are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi CristinaThank you so much for posting your recent review. I am pleased that your recent experience when dealing with our lettings team was a positive one. We appreciate that the application process for a tenancy can often prove stressful and always try to do all that we can to make this as stress free as possible for our customers. I know that Lizzie and Abby, as well as the rest of the team will be very grateful for your kind words. Steven Bond - Managing DirectorResidential Lettings