Beresfords Shenfield reviews in Brentwood

Hi Teresa, Many thanks for the 5 star award and positive comments for Jacob and his team at our Shenfield office. The team work proactively to generate maximum interest for our clients and with their knowledge and expertise, are best placed to progress a sale promptly through to completion. We appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi KayMany thanks for taking the time to provide us with your detailed feedback following your recent dealings with Jack and rest of our lettings department at Braintree. I am pleased that your experience of dealing with us was positive and that you felt fully supported throughout the process. I know that Jack in particular will be grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi MelI am so pleased that you found James polite and professional, and that he matched you effectively with properties that met your specific requirements. I know he will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Warren,Thanks for providing your feedback and I am pleased that you were impressed with the service extended to you by Paul in our lettings department in Billericay. I am so pleased that he and the rest of his team were supportive and that you were appreciative of their efforts. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Sam Thank you so much for your positive review. It is always great to read that our clients have had a smooth and efficient service throughout the move in process and it is great that you would not hesitate in recommending us to others. We all very much appreciate your 5-star rating and wish you well in your new home. Steven Bond Managing Director - Residential Lettings

Many thanks Colin for taking the time to post your 5 star award for Dan, Wendy and the team at our Shenfield office. They all work hard to provide the best possbile customer care and will appreciate you sharing your experience. We look foward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Joe, Thank you for the 5 star review and positive comments for our Shenfield office, and in particular Billy who assisted you with your purchase. Billy works really hard to provide the best possible customer care, from the first point of contact through to exchange and completion, keeping all parties updated throughout the process. It is pleasing to hear you were impressed with the level of service delivered. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Tanith,Having read the contents of your recent review, I wanted to reply personally. Firstly, I was sorry to read that you had experienced problems during your tenancy at Kings Chase. We take such feedback very seriously which is why I have reviewed our internal file notes and provided a detailed response below. Our records show that you wrote to us back in June expressing your dissatisfaction surrounding various issues that had arisen whilst you were in occupation. Our Lettings Manager investigated accordingly at the time and provided a written response back to you shortly thereafter.Although we accept that there were delays with repairs to some appliances, this was due to the contractor having to wait for specific parts from the relevant suppliers. He then became unwell which delayed matters further, but unfortunately both situations were beyond our direct control.In terms of the issue regarding the crack in the ceiling, you first reported this to us shortly after moving into the property and we immediately spoke with the landlord. However, at that time they did not want to take any further action and their reasons behind this decision were that they themselves had lived in the property for a number of years prior and although the crack was evident throughout, it had not deteriorated in anyway. When moving out, they then rented the property privately and the tenants concerned never reported any issues or concerns in this regard. However, further on into your tenancy you reported that part of the ceiling had come away and we immediately secured permission from the landlord to undertake the relevant repairs required. Furthermore, the landlord offered to put you and the rest of your family up in a hotel at their expense until the relevant works were completed. Prior to this incident occurring you had requested to terminate your tenancy early and offered to forfeit 60% of the dilapidation deposit, which you lodged with us at the beginning of the tenancy, to compensate the landlord for any lost rent whilst attempting to source alternative tenants. The landlord agreed to your request, but when the issue with the ceiling arose said they would return 100% of your initial deposit rather than the 40% which had been previously agreed, to help compensate you for the inconvenience caused whilst still permitting you to vacate early.So, in conclusion although we acknowledge the problems experienced by you whilst living in the property, we feel that as agents we responded promptly and attempted to put measures in place to resolve them as quickly as possible. Related delays were beyond our direct control and contrary to your own views, the landlord clearly made gestures to re-house you whilst repairs were undertaken at their expense and offered additional financial compensation as outlined above. I hope my response helps provide a clearer picture regarding the series of events, our involvement in trying to resolve the related issues and the landlord’s offer of alternative accommodation and financial compensation. Steven Bond - Managing DirectorResidential Lettings

Hi Jordanne Thank you so much for posting your recent review. I was pleased to read that Rylie has been helpful and efficient whilst assisting you in your search for a suitable property as you look to relocate. It's great that we have been able to assist you over so many years and we look forward to working with you again in the future. We wish you all the best with your move. Steven Bond Managing Director - Residential Lettings

Hi Baris Thank you for posting your recent review. It was great to read that Jazmin has been instrumental in the handling of the return of your deposit, keeping you up to date and well informed of proceedings throughout. I know she will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi HardeepI just wanted to reply personally, having read your recent review. I am pleased that you have been impressed with the way in which our lettings team have handled your queries and it is great that you would not hesitate in recommending us to others. We are all very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Christian Thank you for providing us with your recent review. I am pleased that Lauren has been efficient and informative during your recent dealings with her and it is great that you would not hesitate in recommending us to others. We very much appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi ColinWe appreciate you taking time out to leave your feedback. I am pleased that you were impressed with the level of service delivered by our lettings team in Brentwood, especially Hannah. It's great that we found you a suitable property to rent, and that your journey throughout the application process with us went without issue. I hope you are happy in your new property.Steven BondManaging Director - Residential Lettings

Hi ChristineThank you for taking the time to post your detailed review. I was pleased to read your positive comments regarding Hannah and it is great that as a result of your recent experience you would consider using Beresfords again in the future. Also, many thanks for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi ThomThank you so much for taking the time to post your recent review. We are all delighted that you have chosen Beresfords as your letting agent for your first buy to let venture. It is great that you felt supported throughout the process by Tessa and the rest of our lettings team in Colchester and I hope that we can continue to act for you for many years to come.Steven BondManaging Director - Residential Lettings

Hi Carla Thank you so much for leaving such a detailed review. I know that Jazmin will be thrilled with your comments regarding the service she provided you with during your check out. It can seem a daunting process sometimes for our clients, so it is great to know that she kept you well informed of progress throughout. We hope to be of service to you again in the future and very much appreciate the 4-star rating. Steven Bond Managing Director - Residential Lettings

Hi MargaretThank you for providing your feedback following your recent dealings with your local Beresfords lettings team. I was pleased that your experience was a positive one and I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Many thanks for the great review for our office in Brentwood, and in particular Daniel. With many years of experience, you would have been in very safe hands with Daniel. He will do everything within his power to find you a suitable buyer and a property to purchase, before progressing the transaction through as smoothly as possible. He will really appreciate your 5 star award and positive comments and look forward to assisting you again in the future.Alison Horsley, Customer Services ManagerEditDelete

Hi Frank Thank you for providing us with your detailed feedback. I am pleased that Ross in our Renewals Department was able to assist you efficiently during your recent rent review, providing you with a professional service and giving clarity and advice where needed with any questions you may have had. We hope we can be of assistance to you again in the future and very much appreciate your 4-star rating. Steven Bond Managing Director - Residential Lettings

Hi RNMany thanks for taking the time to post your detailed review. I am pleased that you found Melissa's approach professional and that she listened to any concerns you had.Steven BondManaging Director - Residential Lettings

Hi Shafi Thank you for providing us with your feedback. I was disappointed to learn that your experience when dealing with us was not positive. I have investigated this further and it appears that your viewing was scheduled for 3.30pm. Earlier, when our offices first opened for business that day we received an offer to rent from tenants who had viewed the property previously. Their interest was confirmed to the landlord and later that morning the landlord confirmed acceptance of their offer. As a result, we called you immediately to cancel your viewing. Our phone logs confirm that a voicemail message was left for you at 11.22am, informing you of the landlord's decision to proceed with an alternative party. Although not ideal, I feel that in the circumstances 4 hours prior notice to your viewing was the best outcome that we could achieve, as it was only just before this that the relevant landlord accepted an offer from someone else. From the comments contained within your review, I can only assume you had not received an alert that you had a left voicemail message earlier that morning. Being really honest, the process we followed was standard where a viewing needs to be cancelled, but I am sorry that on this occasion you felt your time was wasted. Steven Bond Managing Director - Residential Lettings

Thank you Samantha for the fantastic feedback for the team at our Shenfield office and in particular Jack, your main point of contact. The team are committed to providing the best possible customer care and will do everything within their power to ensure a sale goes through to exchange and completion, keeping all parties fully informed throughout the process. Your 5 star award and recommendation are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Thank you so much for taking the time to provide us with your feedback. It's great that you have found Abby helpful and professional throughout, as have other members of our lettings team. We all very much appreciate the 5-star rating.Steven BondManaging Director - Residential Lettings