Beresfords Shenfield reviews in Brentwood

★★★★★ 5/5

Google

Very good estate agents. Professional polite and always keep you informed. Abby and Dan were the people who I dealt with and both were fantastic.

Neil · 11 June 2026

★★★★★ 5/5

Google

Review for Wendy and Jacob. We found Beresfords to be extremely helpful and polite when selling my Mother's property. They were efficient and helped us with every stage of the process. The sale went through speedily and at a good price. Wendy was always a friendly voice on the end of the phone.

Lesley · 11 October 2025

★★★★★ 5/5

Trustpilot

Thank you, Ella Xx

Ella was excellent throughout my tenancy referencing process. She made everything completely smooth, was always available to answer my questions, and ensured it was a pleasant experience from start to finish. Highly recommended, extremely helpful, and friendly!

InPost · 10 October 2026

★★★★★ 5/5

Trustpilot

Fantastic service!!

Abbie was fantastic on her house inspection today. She was prompt on time and very professional. Thank you Abbie look forward to dealing with you again in the future!

DC · 24 April 2026

★★★★★ 5/5

Google

Abby has been amazing, especially as during last year my mum who has dementia was sometimes in the house for viewings. Abby made every one feel comfortable and she had really done a fabulous job helping us sell

Ruth · 11 February 2026

★★★★★ 5/5

Trustpilot

Jazmin Jaycock was extremely helpful…

Jazmin Jaycock was extremely helpful with checkout when my tenants had left the property. Answered any questions I had and helped me quickly and throughly.

Pela · 21 May 2026

★★★★★ 5/5

Trustpilot

A Star is Born ! Brilliant Service at Beresfords

We have never let a property before.We walked in off the street and were met by Charlie Richardson.He suggested a flat which turned out to be beautiful and which we have agreed to taking.What we liked especially about Charley was not only that he was so personable but he explained everything with great clarity and respected the fact we were novices never assuming that we knew everything about the procedure.He is a young person with a lovely manner.In short Beresfords are truly fortunate to have such an outstanding employee.Paul and Nicola

Paul · 26 September 2024

★★★★★ 5/5

Trustpilot

I have been extremely impressed by the friendly & professional service.

I have been extremely impressedby the professional and friendly service from Beresfords and in particular from Julia Dexter. I had visited the new build site just to take a quick look on a Sunday afternoon. Julia was showing another buyer one of the homes. She was so warm and friendly and promised to be back to show me all the available properties once she had finished her appointment. She then spent a couple of hours getting to know me with genuine interest, gaining an understanding of my housing needs and showing me all of the available poperties. Since then Julia has been incredibly helpful, following up on the progress of my house sale and answering all of my questions. I highly recommend Beresfords and especially Julia who has made the experience of finding a new home an absolute pleasure.

Mrs · 22 October 2025

★★★★★ 5/5

Google

Having dealt with Jack over the past nine months, we can honestly say that he was absolutely fantastic and a real credit to both himself and Beresfords. At the start of our search, Jack went above and beyond for us, taking our weekly calls despite the market being fairly dry. It was worth it as he eventually put us onto a great home. Throughout our experience, Jack displayed excellent communication skills and we really appreciated that. Jack would always return calls swiftly, speak and describe homes accurately and didn’t make up any nonsense in attempt to do ‘the big sell’. Jack is also an incredibly likeable person - we both really enjoyed doing viewings with him. Honest, friendly, helpful, attentive and the list goes on. We are both genuinely very grateful for the support that Jack provided. When Jack wasn’t around, due to holiday, the rest of the Beresfords team were very helpful and we thank them for that.

Christopher · 25 September 2024

★★★★★ 5/5

Google

Abby was amazing in helping us get our offer accepted on our new home. She was friendly and always followed up on any questions we had, getting answers back to us really quickly. She made whats normally a stressful process feel smooth and straightforward. Couldn’t have asked for better support!

James · 24 September 2025

★★★★★ 5/5

Trustpilot

Barbara was very polite,friendly and professional.

Barbara was very polite, professional and friendly, the inspection was carried out quickly and any queries I had, were answered and put my mind at ease.

Paul · 20 April 2026

★★★★★ 1/5

Trustpilot

Avoid at all costs..shambolic

If I could give a minus rating, then I would. My partner and I missed out on a house we desperately wanted due to the inefficiency of the Brentwood branchWe had viewed the house twice, had a great chat with the vendors and left with the understanding I would be placing an offer as soon as I’d sold mine ( lots of interest and we were negotiating with first time and cash buyers at the time ) I communicated with the agent that this was the case and to keep me informed on any activity around the house. A couple of weeks passed by and thought to myself I’ll just email the agency to check in. To my dismay a cash buyer had visited the property and made them an offer which the vendor deemed acceptable. I asked if they’d actually accepted, as this could have been construed in a couple of diffirent ways. I was dismayed that a simple request was not followed. An explanation of “ I was going to message you when I was back from my visits today”..utter rubbish…I then replied back with an improved offer that I wanted put to the vendor..I chased this up over several days…eventually after calling i then had an email back to say they were on holiday…which is fine, but people pick up emails and calls on holiday…I then took matters into my own hands and left a note at the property for the vendor to call me, because at this stage, I’m absolutely fed up Beresfords ( I’d already had a very frustrating experience with them as a buyer when I bought this current house, but that’s another story..) I then have a call with the vendor directly. It transpires they never had an email from the agency?!! They are legally obliged to present my offer…which they didn’t ??? A phone call from someone senior at the branch explains they left a message on the vendors phone…a solitary voicemail ( on the husbands phone…) but the wife is the one who has been dealing with everything and she confirms that she’s heard nothing from them at all….It’s the vendor’s prerogative to accept the cash buyer ( better position/maybe more £ ) but I’m absolutely dismayed by the level of service and I’d urge anyone to avoid this branch. An awful and frustrating experience.At the other end of the scale, my agent Durden and Hunt, in particular James Gibbon has been a breath of fresh air. Highly proficient and a brilliant communicator!…..Update : Read the response from the customer service manager. What a patronising, condescending, standard template response from someone with no idea of what is going on?!I emplore anyone selling their house to avoid like the plague….……

Galleries17 · 7 September 2024

★★★★★ 5/5

Trustpilot

Great service

My fiancée and myself would like to thank Beresfords and all their letting consultants who were involved in finding us our beautiful flat. A special thank you to Debby, Jack, Joe and Christine amongst others for all their hard work and dedication. They are doing a brilliant job and we would definitely like to recommend Beresfords to anyone looking for a property to rent or to buy. Thank you again for all your support and assistance. From Yogesh & Veroshka.

YOGESH · 4 September 2024

★★★★★ 5/5

Trustpilot

Adam was a very important manager in…

Adam was a very important manager in the process, always very helpful, concerned about customers, punctual in visualisation, always very frank in information, always valuing the quality of the service, always keeping us informed about all phases of the rental process.

Irineu · 6 December 2025

★★★★★ 5/5

Trustpilot

Awesome!

Hannah was wonderful dealing with the end of the tenancy. The property was left in an unexpected state and she took a lot of care in documenting everything, giving recommendations for next steps and clarifying all my questions and concerns (it was the first time I've rented a property so a lot was still new to me). I've had a lot of great experiences with Beresfords over the last couple of decades, this is yet another one to add to the list!

Adam · 20 August 2024

★★★★★ 1/5

Google

Entering my information on the website to express interest in renting some apartments is just a waste of time. Weeks went by and I was never contacted by the agent. The apartments are still on the website and some have even had their prices reduced. I even called to express interest in a specific apartment. The agent asked me some strange questions, such as whether my child is a boy or a girl. He asked when I wanted to move. I said I wanted to move in two months, so the agent told me that the landlord was only interested in tenants who wanted to move in immediately. I never said I wouldn't start paying rent right away if I liked the house. I didn't have the opportunity to see it. And the truth is that that apartment has already had its price reduced several times and has been available for rent for three months. Clearly, I wouldn't hire this agency to rent a house, much less to put my own house up for rent.

Bea · 23 September 2025

★★★★★ 5/5

Trustpilot

Chris,Ella and Taylor were great and…

Chris,Ella and Taylor were great and extremely helpful during our move.The whole process was smooth and very professional.They kept us informed throughout the process.

Muhammad · 20 April 2026

★★★★★ 5/5

Google

Big shoutout to Abby! She helped us find our dream home and made the whole process so easy. Super professional attitude!

Pavel · 11 May 2026

★★★★★ 5/5

Google

Dan and Wendy at Beresfords were superb from start to finish. From the initial visit and valuation, right through a slower market and the offers process, they were proactive, focused, and relentless in keeping momentum while managing my expectations clearly and honestly. They did far more than simply list the property, constantly pushing, chasing, and keeping things moving. They were always at the end of the phone, supporting not just the sale itself but also offering helpful advice on potential onward purchases. Their support through exchange and completion was outstanding. Calm, professional, and genuinely invested in getting the deal done. Highly recommended.

Jasdeep · 11 February 2026

★★★★★ 5/5

Trustpilot

First class service start to finish

My partner and I could not be happier with Beresfords, in particular Alice! The experience in finding a home was stress-free and we were well informed by Beresfords during the whole process. I love how personable the team had been, whilst maintaining a very professional approach. I can’t sing Alice’s praises highly enough, she helped to keep things moving along, provided updates regularly, and has such a positive outlook. She made sure the whole team were updated so communications with her colleagues were easy as well (Steve was a great help also!) I would definitely recommend Beresfords to anyone looking to find a new home, and am very thankful that Alice made this all happen so easily! Thank you very kindly!

Matt · 10 July 2024

★★★★★ 5/5

Trustpilot

Excellent service

Brentwood Baptist Church was a returning client seeking to rent out a property. The service provided by Rylie and William was professional and of a high standard. They were willing to work with the Church and provide advice throughout the letting process. The Church was kept up to date on the letting, and any issues were addressed promptly.

Derek · 19 March 2026

★★★★★ 5/5

Trustpilot

Excellent Customer Service

We would like to personally thank Ross Young for the smooth running of the renewal process this year which was carried out in a very professional and timely manner for both Landlord and Tenant. All parties were kept fully informed and updated at all stages which ensured an entirely stress free renewal for all concerned.Well done Ross, keep up the good work and we look forward to working with you in the future.

Julie · 23 October 2024

★★★★★ 5/5

Trustpilot

Ross in the Renewals Team at Beresfords…

Ross in the Renewals Team at Beresfords played a key role in resolving a recent rental issue with a tenant. His understanding of current legislation and industry practice significantly contributed to reaching a satisfactory outcome. I really appreciated Ross' professional yet sensitive approach in dealing with this matter.

Christine · 13 September 2026

★★★★★ 5/5

Trustpilot

Great Experience - Rental

Really good and consistent communication from Eleanor and the team at Beresford. It was very easy to arrange a viewing and Rylie kindly showed us around 4 different properties on the day and took time to even show us some places twice. The whole experience went very smoothly and although we didn’t go for a property to due a change in our own circumstances this time, we will hopefully be back in touch and look forward to working with them again in the future.

Meg · 3 June 2024