Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRating only, no written review.
Katrina · 24 October 2023
Agent replied · 23 October 2024
Hi Katrina,
Many thanks for the 5 star award for the team at our Shenfield office. They all really work hard to provide the best possible customer care and will be pleased to know you were impressed with the help they gave you. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotFriendly staff and are able to advise
Rating only, no written review.
Sarah · 27 September 2023
Agent replied · 27 October 2024
Hi Sarah,I just wanted to thank you personally for taking the time to leave your review. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotMelissa was really helpful
Rating only, no written review.
Davita · 7 September 2023
Agent replied · 27 October 2024
Hi Davita,This is just a response to your recent review to say that I was pleased to read your comments regarding Melissa and to say a big thank you for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotEverything went smoothly and on time
Rating only, no written review.
Cliff · 29 July 2023
Agent replied · 27 October 2024
Hi CliffThanks for taking time out to provide us with your feedback. I am pleased that everything ran smoothly for you. We are all grateful for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotGreat service.
Rating only, no written review.
Sam · 15 July 2023
Agent replied · 27 October 2024
Hi SamMany thanks for providing your feedback. I am pleased that you were impressed with the service provided by our lettings team.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotSimply good efficient service
Rating only, no written review.
David · 30 June 2023
Agent replied · 27 October 2024
Hi David,Thank you for taking the time to leave your review. We are all very grateful for your kind words and 5-star rating.Steven Bond Managing Director - Residential Lettings
★★★★★ 4/5
TrustpilotGood experience overall
Rating only, no written review.
Sean · 11 June 2023
Agent replied · 27 October 2024
Hi Sean,Thank you for the 4 star award for our team. I am pleased you were impressed with the service received and thank you for sharing your experience. We look forward to assisting you again in the future.Alison Horsley, Customer Service Manager
★★★★★ 5/5
Trustpilotver helpful staff
Rating only, no written review.
Gary · 2 April 2023
Agent replied · 27 October 2024
Hi Gary,I was pleased to read that you have been happy with the service you have received from our staff at Beresfords and we thank you for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleRating only, no written review.
Attricia · 24 October 2022
Agent replied · 23 October 2024
Hi Attricia,
Many thanks for the 5 star review for the team at our Shenfield office. I am pleased you were impressed with the level of service extended to you and thank you for sharing your experience.
Alison Horsley, Customer Service Manager.
★★★★★ 5/5
TrustpilotStaff was really helpful and kind
Rating only, no written review.
Muhammad · 16 July 2022
Agent replied · 27 October 2024
Hi MuhammadI just wanted to reply to you personally to thank you for taking time out to post your recent review. Pleased to read that you found our staff helpful throughout the moving process and we are really grateful for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 1/5
TrustpilotNot helpful throughout the process.
Rating only, no written review.
Reuben · 16 June 2022
Agent replied · 27 October 2024
Hi Reuben,Having seen your recent 1 star review, I am naturally concerned and disappointed with the comments made within. Following an appraisal of your file and subsequent conversations with the individuals concerned, I understand you have now completed on your purchase. Although I understand the process was a little slow, unfortunately, transactions are generally taking longer in the current climate. There are often issues which may arise, but there is a legal process which needs to take place before exchange can happen and this is often out of our control.I appreciate it must have been very frustrating for you to find, upon completion, the seller had only left one set of keys at the property. We have been advised another set will be dropped into the office but again this is beyond our control and I apologise for any inconvenience caused as a result.I wish you many happy years in your new home and hope that we can be of assistance in the future.Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotGreat service through out
Rating only, no written review.
Dave · 12 June 2022
Agent replied · 27 October 2024
Hi DaveI just wanted to thank you for posting your recent review. I am pleased that you were impressed with the service provided to you by our lettings team and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat service
Rating only, no written review.
Dave · 4 June 2022
Agent replied · 27 October 2024
Hi DaveMany thanks for your positive feedback and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery helpful lettings team
Rating only, no written review.
Dania · 23 May 2022
Agent replied · 27 October 2024
Hi DaniaI very much appreciate you taking time out to post your review and I am pleased that you found our lettings team helpful throughout the process.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeen helpful all the way through
Rating only, no written review.
Ian · 1 March 2022
Agent replied · 27 October 2024
Hi IanI just wanted to reply personally to thank you for posting your recent review and giving us a 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleVery nice place
Paul · 24 October 2021
Agent replied · 23 October 2024
Many thanks for taking time out to post your recent review. We really appreciate your 5 star award for our Shenfield office.
Alison Horsley, Customer Services Manager.
★★★★★ 5/5
GoogleRating only, no written review.
Kelly · 24 October 2021
Agent replied · 23 October 2024
Many thanks for the 5 star award for our Shenfield office. I am pleased you were impressed by the level of service provided. We really appreciate you taking the time to share your experience with us and look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.