Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHaving dealt with Jack over the past nine months, we can honestly say that he was absolutely fantastic and a real credit to both himself and Beresfords.
At the start of our search, Jack went above and beyond for us, taking our weekly calls despite the market being fairly dry. It was worth it as he eventually put us onto a great home.
Throughout our experience, Jack displayed excellent communication skills and we really appreciated that. Jack would always return calls swiftly, speak and describe homes accurately and didn’t make up any nonsense in attempt to do ‘the big sell’. Jack is also an incredibly likeable person - we both really enjoyed doing viewings with him. Honest, friendly, helpful, attentive and the list goes on. We are both genuinely very grateful for the support that Jack provided.
When Jack wasn’t around, due to holiday, the rest of the Beresfords team were very helpful and we thank them for that.
Christopher · 25 September 2024
Agent replied · 23 October 2024
Hi Christopher,
Many thanks for the great review for Jack who is based at our Shenfield office. Jack is focused on providing the best possible customer care, guiding and supporting throughout the process. He will do everything within his power to match people to suitable property and will keep in regular contact as a transaction progresses. He will appreciate you sharing your experience and look forward to assisting you again in the future.
We wish you many happy years in your new home.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleAbby was amazing in helping us get our offer accepted on our new home. She was friendly and always followed up on any questions we had, getting answers back to us really quickly. She made whats normally a stressful process feel smooth and straightforward. Couldn’t have asked for better support!
James · 24 September 2025
Agent replied · 24 October 2025
Many thanks James for the 5 star award and positive comments for Abby who is based at our Shenfield office. Abby is dedicated to providing the best possible customer care, guiding and supporting whilst keeping in regular contact as the transaction progresses. She will be pleased to know you were impressed with the service she provided and will appreciate you sharing your experience. We wish you many happy years in your new home.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotBarbara was very polite,friendly and professional.
Barbara was very polite, professional and friendly, the inspection was carried out quickly and any queries I had, were answered and put my mind at ease.
Paul · 20 April 2026
Agent replied · 27 October 2024
Hi Paul
Thank you for your recent feedback. It was great to read that Barbara in our Dunmow lettings department was professional and friendly whilst carrying out her inspection at your property, and that you found the experience to be a positive one. I know Barbara will be grateful for your kind words and we all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 1/5
TrustpilotAvoid at all costs..shambolic
If I could give a minus rating, then I would. My partner and I missed out on a house we desperately wanted due to the inefficiency of the Brentwood branchWe had viewed the house twice, had a great chat with the vendors and left with the understanding I would be placing an offer as soon as I’d sold mine ( lots of interest and we were negotiating with first time and cash buyers at the time ) I communicated with the agent that this was the case and to keep me informed on any activity around the house. A couple of weeks passed by and thought to myself I’ll just email the agency to check in. To my dismay a cash buyer had visited the property and made them an offer which the vendor deemed acceptable. I asked if they’d actually accepted, as this could have been construed in a couple of diffirent ways. I was dismayed that a simple request was not followed. An explanation of “ I was going to message you when I was back from my visits today”..utter rubbish…I then replied back with an improved offer that I wanted put to the vendor..I chased this up over several days…eventually after calling i then had an email back to say they were on holiday…which is fine, but people pick up emails and calls on holiday…I then took matters into my own hands and left a note at the property for the vendor to call me, because at this stage, I’m absolutely fed up Beresfords ( I’d already had a very frustrating experience with them as a buyer when I bought this current house, but that’s another story..) I then have a call with the vendor directly. It transpires they never had an email from the agency?!! They are legally obliged to present my offer…which they didn’t ??? A phone call from someone senior at the branch explains they left a message on the vendors phone…a solitary voicemail ( on the husbands phone…) but the wife is the one who has been dealing with everything and she confirms that she’s heard nothing from them at all….It’s the vendor’s prerogative to accept the cash buyer ( better position/maybe more £ ) but I’m absolutely dismayed by the level of service and I’d urge anyone to avoid this branch. An awful and frustrating experience.At the other end of the scale, my agent Durden and Hunt, in particular James Gibbon has been a breath of fresh air. Highly proficient and a brilliant communicator!…..Update : Read the response from the customer service manager. What a patronising, condescending, standard template response from someone with no idea of what is going on?!I emplore anyone selling their house to avoid like the plague….……
Galleries17 · 7 September 2024
Agent replied · 27 October 2024
Hi Lee,Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file, notes of which are added in real time and subsequent conversations with individuals involved, your dependent interest on the property was registered accordingly. We will do all possible to ensure we are in regular communication, but please understand, a busy office will need to prioritise and as such, we may have not had the opportunity to keep you fully informed with events at this particular property. With regards to your revised offer, which again was formally put forward when you were still dependent upon a sale, the office tried to call the sellers whilst they were on holiday. Unfortunately, taking matters into your own heads by approaching the sellers directly upon their immediate return as we were unable to make contact, did not sway their decision. The office would have been more appropriately placed to discuss this with them.Time is of the essence with any potential purchase, particularly as in this case, when a property proves to be popular. Whilst it is in our interest to put forward any offers to a seller, it is ultimately the seller’s choice when deciding which purchaser to go with. Their decision will usually be based on amount offered and the purchaser’s buying position. Unfortunately, in this case, the seller decided to go with another party as the buyers were in a proceedable position.Whilst I appreciate your frustrations, you were not able to move forward due to the fact your property had not sold. It is currently a busy marketplace and unless you secure a sale, you are likely to miss out on any suitable property as other people will be able to proceed.Please accept my apologies as communication could have been better initially, but the outcome would not have been any different. I note with interest, your property remains available on the market for sale, despite recent activity. Should you wish to discuss this matter further or require further help with any aspect of your moving plans, please feel free to contact me on a.horsley@beresfords.co.uk Alison Horsley, Customer Services Manager.
★★★★★ 5/5
TrustpilotGreat service
My fiancée and myself would like to thank Beresfords and all their letting consultants who were involved in finding us our beautiful flat. A special thank you to Debby, Jack, Joe and Christine amongst others for all their hard work and dedication. They are doing a brilliant job and we would definitely like to recommend Beresfords to anyone looking for a property to rent or to buy. Thank you again for all your support and assistance. From Yogesh & Veroshka.
YOGESH · 4 September 2024
Agent replied · 27 October 2024
Hi YogeshI am pleased that our lettings team in Braintree found you a nice apartment to rent. It's great that you felt they did a good job and we very appreciate that you would not hesitate in recommending us to others. We hope you are happy in your new home.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAdam was a very important manager in…
Adam was a very important manager in the process, always very helpful, concerned about customers, punctual in visualisation, always very frank in information, always valuing the quality of the service, always keeping us informed about all phases of the rental process.
Irineu · 6 December 2025
Agent replied · 22 December 2025
Hi Irineu
Thank you for your recent review. It's great that Adam and our lettings team in Brentwood have provided you with an efficient and informative service. I know the whole team will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotAwesome!
Hannah was wonderful dealing with the end of the tenancy. The property was left in an unexpected state and she took a lot of care in documenting everything, giving recommendations for next steps and clarifying all my questions and concerns (it was the first time I've rented a property so a lot was still new to me). I've had a lot of great experiences with Beresfords over the last couple of decades, this is yet another one to add to the list!
Adam · 20 August 2024
Agent replied · 27 October 2024
Hi AdamThanks for taking time out to provide us with your feedback on your recent dealings with Hannah. I am pleased that her actions and advice proved useful and it's great that you have had lots of positive experiences in dealing with us over the years.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
GoogleEntering my information on the website to express interest in renting some apartments is just a waste of time. Weeks went by and I was never contacted by the agent. The apartments are still on the website and some have even had their prices reduced. I even called to express interest in a specific apartment. The agent asked me some strange questions, such as whether my child is a boy or a girl. He asked when I wanted to move. I said I wanted to move in two months, so the agent told me that the landlord was only interested in tenants who wanted to move in immediately. I never said I wouldn't start paying rent right away if I liked the house. I didn't have the opportunity to see it. And the truth is that that apartment has already had its price reduced several times and has been available for rent for three months. Clearly, I wouldn't hire this agency to rent a house, much less to put my own house up for rent.
Bea · 23 September 2025
★★★★★ 5/5
TrustpilotChris,Ella and Taylor were great and…
Chris,Ella and Taylor were great and extremely helpful during our move.The whole process was smooth and very professional.They kept us informed throughout the process.
Muhammad · 20 April 2026
Agent replied · 24 May 2026
Hi Muhammad,
Thank you for posting your recent review. I am pleased that you have found our lettings team in Upminster to be helpful and informative throughout the process of your move. I know they will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotFirst class service start to finish
My partner and I could not be happier with Beresfords, in particular Alice! The experience in finding a home was stress-free and we were well informed by Beresfords during the whole process. I love how personable the team had been, whilst maintaining a very professional approach. I can’t sing Alice’s praises highly enough, she helped to keep things moving along, provided updates regularly, and has such a positive outlook. She made sure the whole team were updated so communications with her colleagues were easy as well (Steve was a great help also!) I would definitely recommend Beresfords to anyone looking to find a new home, and am very thankful that Alice made this all happen so easily! Thank you very kindly!
Matt · 10 July 2024
Agent replied · 27 October 2024
Hi MattI wanted to reply to you personally to thank you for taking the time to provide us with such detailed feedback regarding your recent dealings with us. I am so pleased that you found our staff supportive throughout the entire process, especially Alice. It's great that you would definitely recommend Beresfords to others and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent service
Brentwood Baptist Church was a returning client seeking to rent out a property. The service provided by Rylie and William was professional and of a high standard. They were willing to work with the Church and provide advice throughout the letting process. The Church was kept up to date on the letting, and any issues were addressed promptly.
Derek · 19 March 2026
★★★★★ 5/5
TrustpilotExcellent Customer Service
We would like to personally thank Ross Young for the smooth running of the renewal process this year which was carried out in a very professional and timely manner for both Landlord and Tenant. All parties were kept fully informed and updated at all stages which ensured an entirely stress free renewal for all concerned.Well done Ross, keep up the good work and we look forward to working with you in the future.
Julie · 23 October 2024
Agent replied · 27 October 2024
Hi JulieI really appreciate you finding the time to provide us with your feedback following your recent dealings with our tenancy renewals team. It's great that you found the approach of Ross both professional and efficient. It is so important that in such situations all relevant parties involved kept you updated on a regular basis. I know that Ross will be very grateful for your positive comments.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRoss in the Renewals Team at Beresfords…
Ross in the Renewals Team at Beresfords played a key role in resolving a recent rental issue with a tenant. His understanding of current legislation and industry practice significantly contributed to reaching a satisfactory outcome. I really appreciated Ross' professional yet sensitive approach in dealing with this matter.
Christine · 13 September 2026
Agent replied · 24 May 2026
Hi Christine,
Many thanks for your recent feedback. I am pleased that Ross was able to help you to resolve recent issues with your tenant, which meant it was cleared up and resolved efficiently with a satisfactory outcome for you. I know he will be very thankful for your kind words regarding his help and assistance with this. Please do not hesitate to contact us again if we can be of any further help in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat Experience - Rental
Really good and consistent communication from Eleanor and the team at Beresford. It was very easy to arrange a viewing and Rylie kindly showed us around 4 different properties on the day and took time to even show us some places twice. The whole experience went very smoothly and although we didn’t go for a property to due a change in our own circumstances this time, we will hopefully be back in touch and look forward to working with them again in the future.
Meg · 3 June 2024
Agent replied · 27 October 2024
Hi MegMany thanks for providing your positive feedback. I am pleased that our lettings team in Brentwood were able to assist you efficiently in your search for a suitable property. Despite your change in circumstances, we will look forward to assisting you again in the future.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotChris was very helpful.
Chris was very helpful throughout the process. He secured a tenant quickly with a good rental income.
Gillian · 4 May 2026
Agent replied · 24 May 2026
Hi Gillian
Thank you for providing us with your recent feedback. I was pleased to read that you found Chris to be efficient and helpful during your recent dealings with him, and that he was able to secure you a suitable tenant quickly. It's great that you would not hesitate in recommending us to others and we very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleWe recently completed on our house sale which was looked after by Jack, he kept us well informed throughout the process and was very helpful with answering all the questions and issues we had with our sale. Even after completion he's still helping out with a few things. Very professional and calm and a credit to Beresford's estate agents. Thank you Jack for all your help!
Joe · 17 December 2024
Agent replied · 24 December 2024
Hi Joe,
Many thanks for the fantastic review for Jack from our Shenfield office. I am thrilled to hear you had such a positive experience with Jack as I know how hard he works to provide the best possible customer care. Jack is dedicated to his role and from the first point of contact, will guide and support throughout the journey, keeping all parties updated. He will appreciate your 5 star award and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 1/5
TrustpilotBeresfords and Sanders cant be trusted. AVOID THEM.
Beresfords reccomend a solicitors called Sanders who are in the same building as themselves. There was a total lack of communication between the two of them from the start. My prospective buyer pulled out of my house sale after a fairly long period of time, and i feel that both parties could have helped me more with alot more communication with me to pre warn me. Just prior to this my solicitor as well as beresfords were keen for me to pay my solicitors fees for the initial searches to be done on my next property.. I paid them over £300 reluctantly as i wasnt sure if the buyer for my house was serious in her purchase of my property. I explained this to both of them as I was worried the buyer could well pull out and i didnt want to take the risk of losing my money. Subsequently the buyer did pull out and now i have to pay the full fee to their solicitors even though theyve done the initial searches. Over £1000. I feel both beresfords estate agents and Sanders Solicitors have let me down alot. I would not reccommend Beresfords or Sanders at all. Im sad to say this as this was my 1st experience of selling my property and its been a bad and expensive experience for me . Both parties cant be trusted. They are liars. Truth.
Mr · 18 April 2024
Agent replied · 27 October 2024
Hi Mr Taylor,Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with individuals concerned, it would appear there is further information relating to how events unfolded throughout this transaction. I understand your buyer instructed a central heating and water surveyor to inspect your boiler and this was then condemned, despite you confirming to all members of staff the boiler had been serviced. We reassured your buyer and they stayed with you but when they subsequently asked for a builder to visit the property and you declined, they withdraw from their purchase as this gave them further cause for concern. Please note, it is vital all parties are transparent throughout the process to ensure the smooth progression to exchange. As a result of your frustrations, which were not helped by the reasons I have outlined, the Branch Manager became your main point of contact during this transaction.We appreciate communication with Sanders could have been better and this is disappointing to hear as they are our solicitor of choice. This is unacceptable and we will be providing feedback to ensure this does not happen again. Should you wish to discuss the matter further with me, please feel free to contact me at a.horsley@beresfords.co.uk.Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotLauren was very kind and courteous
Lauren was very kind and courteous. When I called her regarding an email she had sent me to have some follow up questions she answered them clearly and took her time to ensure that I fully understood.
Amy · 21 October 2025
Agent replied · 23 October 2025
Hi Amy
Thank you for providing your detailed review. I was pleased to read that Lauren has been professional and helpful throughout your recent dealings with her and that she was able to answer any queries effectively and clearly, making the whole process much easier for you. I know she will be grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 1/5
TrustpilotVery disappointing experience
Very disappointing experience. We made an offer on a property and proceeded in good faith, only to discover a significant issue and unable to proceed. I felt it was quite a big issue not to have clarified with the seller. That that knew or didn’t care to know.
A · 10 August 2026
Agent replied · 23 September 2026
Having read the contents of your recent review Aidan, it is disappointing to note the comments made within.
I have carried out a detailed appraisal of your file as to how events transpired with the property you intended to purchase and spoken with individuals involved. Please note our internal file notes are recorded in real time as matters progress, outlining conversations by phone and email, and cannot be amended thereafter.
When we secured instructions to sell the property you were purchasing, we acted in good faith, obtaining the relevant information from the seller. We had no reason to believe the detail was anything other than accurate and therefore proceeded to market the property.
Whilst I can appreciate how frustrated you must have felt upon learning that you were not able to proceed with your intended purchase, this was beyond our control due to circumstances highlighted. We could not have predicted the findings of an independent property survey undertaken by a chartered surveyor.
All our buyers are encouraged to gain independent surveys, and this was highlighted to you when our Director of Office addressed your complaint directly. The associated cost forms part of the risk when purchasing a property and when issues are identified, it can affect a buyer’s decision to proceed.
I am sorry you could not achieve the outcome you desired but I am confident the office has acted in your best interests. Our sales team work hard to ensure they provide the best possible customer care, and they will be equally disappointed you were unable to progress with your purchase.
Should you wish to discuss this matter further, please feel free to contact me on a.horsley@beresfords.co.uk. In the meantime, I wish you well with your property search.
Alison Horsley, Customer Service Director
★★★★★ 5/5
TrustpilotBeredford is amazing
Our experience with Beresford has been such an easy journey, Danny was super efficient with our enquiries and was very professional. We let Danny know that this was our first move, and he's been nothing short of patient and understanding with us. We've bombarded him with questions and Danny always responded to us quickly. We met with Eleanor on the day of the viewing and Eleanor was super friendly, and also extremely knowledgable with the property and gave us the reassurance we needed. Thanks guys! It's been great working with you :)
Ms · 5 March 2024
Agent replied · 27 October 2024
Hi MaggieThanks so much for taking time out to provide your detailed feedback. I was pleased to read that Danny and Eleanor have been professional and supportive throughout your lettings journey. I know that they will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleExceptional Service from an Efficient Estate Agent!
I recently had the pleasure of working with Dan during the process of purchasing a property, and I must say, the experience exceeded all expectations. From the initial inquiry to the final closing, Dan proved to be not only highly efficient but also remarkably wonderful to deal with.
One of the most striking qualities of Dan was his responsiveness. No matter the time of day or the complexity of the question, he was always prompt in his communication, ensuring that no query went unanswered and no concern lingered unresolved. This level of attentiveness instilled a sense of confidence and trust throughout the entire process.
Stevie · 26 February 2024
Agent replied · 23 October 2024
Thank you Stevie for the great review for Dan who is based at our Shenfield office. I am pleased you were impressed with the level of service received as Dan prides himself on the quality of his customer care. He will guide and support, from the first point of contact through to exchange and completion, keeping in regular contact with all relevant parties. Dan will appreciate your 5 star award and positive comments and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleI recently had the pleasure of working with Adam Johnson, and I couldn't be more satisfied with the experience. Adam was not only extremely helpful but also incredibly approachable throughout the entire process. His professionalism and attention to detail made everything run smoothly.
Most importantly, Adam played a crucial role in helping me close the deal. He provided clear guidance, offered valuable insights, and ensured that everything was handled efficiently.
Renju · 24 August 2024
Agent replied · 23 October 2024
Hi Renju
I am pleased that you had a positive experience when dealing with Adam recently. He has worked for our company for many years and it's great his professionalism and attention to detail stood out. I am pleased that you have had a positive experience of dealing with us.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotEleanor was amazing!
Eleanor was amazing throughout the whole process. Made it so easy for us. Highly recommend. Asset to Berefords. Thank you so much.
Stelios · 22 February 2026
Agent replied · 20 March 2026
Hi Stelios
Thank you so much for providing us with your feedback, I was pleased to read that Eleanor in our Brentwood lettings team provided you with an efficient and professional service during your recent dealings with her. It's great that you would not hesitate in recommending us to others and we all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotChris and the team has been super…
Chris and the team has been super helpful from the start, with 4 week turnaround from enquiry to a tenant moving in.
Elliot · 21 February 2026
Agent replied · 20 March 2026
Hi Elliot
Thank you for posting your recent review. It's great that Chris and the rest of the lettings team provided a swift and efficient service during your recent search to find a suitable tenant. We look forward to continuing our working relationship with you and thank you for your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
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